My family's Honest Experience Living at the Sync.
Let me start by saying that our apartment was beautiful. The view outside was great, and the location was amazing. However, living right next door to Publix was both a blessing and a curse. On Monday, Wednesday, and Friday mornings, starting at 6 a.m. or earlier, you would hear the delivery trucks pulling in and the constant beeping as they pulled out. That part was not fun.
We were excited to move in, but our excitement quickly turned to sorrow when my car window was busted and items were stolen just two days after we moved in. I notified the office and received the usual speech from Dana (the manager) that crime can happen anywhere. I suggested they put cameras in the garage to monitor it, but I was told it would be too expensive. Bottom line: nothing was done.
Another thing that was not fun was the fact that, on top of our rent, we paid for sewer, water, gas, trash, pest control, a residential fee, and a convergent fee on a monthly basis. So, for a 3-bedroom apartment, we were paying $3,000 per month. This was quite ridiculous, considering we were sharing walls with others. Not to mention, the neighbors upstairs were unbearably loud, and the fire alarm would go off sporadically, sometimes in the middle of the night. Having to get up and go outside in the middle of the night until the fire department arrived, investigated, and turned off the alarm was diabolical. On top of that, The Sync used to supply the specialty lightbulbs for the kitchen and bathroom, but they passed that responsibility to the residents, so we had to buy our own.
The craziest part about living at The Sync is that we lived there for 4 years, and despite always paying our rent early or on time, never once being late, they still raised the rent every year. You get nothing for being a loyal resident.
Even crazier is the fact that you have no choice but to pay for trash valet, but sometimes our garbage wouldn't get picked up, and there would be no explanation as to why. With trash valet, you have to put your trash can out by 8 p.m. and have it back inside by 8 a.m. If your trash can is out after 8 a.m., you are charged $50 per occurrence. To ensure they collect as much money as possible, Julitza (a leasing agent) will walk the halls looking for trash violations and take pictures. She even digs through nasty garbage looking for something with your name on it to use as proof. I reached out to the office on several occasions to ask why, when they don't pick up the trash as agreed, we don't receive any refunds. But if we make a mistake and leave the trash can out past 8 a.m., they demand their $50. Both Julitza and Dana refused to answer, and I understood why--it's because they had no answer for that stupidity. It was simply about greed.
They were so greedy for money that when we moved out, they wanted the car sticker they gave us 4 years ago--the same sticker they no longer use because they have a new parking system. Failure to return the useless sticker would cost us $150 per sticker, and we had 3 cars. Fortunately, we never removed the stickers and were able to peel them off in pieces to return them.
Overall, our neighbors were nice, but Julitza and Dana were not the best when it came to communication and customer service. Everything with them seemed to be about how much money they could get out of you. I'm guessing for the sake of their jobs they were doing as they were told to do by upper management.
Everyone needs a place to live, but unless you want to be nickeled and dimed, I would steer clear of this place. The gate is always broken, there's no security in the garage, and cars are always getting broken into. The door to enter your apartment from the garage is always left open because it doesn't close properly. The entry hallways are always filthy, and despite complaining, nothing was done the entire 4 years I lived there. read more