I don't write reviews very often, but this is one business that truly deserves to be recognized…read more When my transmission failed, I was devastated. Like so many people, I was overwhelmed, scared about the cost, and unsure who I could trust. I felt like I was getting the runaround and hearing that my best option was to trade in my vehicle and buy another one. It was an incredibly stressful time. Thankfully, I decided to get a second opinion, and that decision changed everything. From the moment I contacted this shop, I was treated with kindness, patience, and respect. After my vehicle was towed to their shop, they took the time to thoroughly inspect my vehicle, explain exactly what was going on, answer every question I had, and never once made me feel pressured. They focused on helping me understand my options so I could make the best decision for my situation. That kind of honesty is rare. In a world where it's easy to feel vulnerable during a major repair, finding people with integrity is priceless. They earned my trust through their transparency, professionalism, and genuine care--not through sales tactics. One of the biggest lessons I learned through this experience is this: always get a second opinion before making a major financial decision about your vehicle. Every transmission and every vehicle is different, especially high-mileage ones. Before agreeing to a service your transmission or deciding to replace your car, take the time to have it evaluated by a reputable transmission specialist at Ken's. If you're searching for an honest transmission shop in Phoenix, I wholeheartedly recommend coming here first. Businesses built on integrity deserve to be recommended, and this is one of them. Thank you for treating me like a person instead of just another customer. You turned one of the most stressful experiences I've had into one that restored my faith that honest businesses still exist. I will gladly recommend you to my family, friends, and anyone looking for a transmission shop they can truly trust.

I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

Best damn auto shop in the entire Valley! Full stop! We have been taking our cars there for 25+…read moreyears. We will never ever go anywhere else! Not just super friendly and now ridiculously busy, they are up front honest, give low pressure recommendations and are unbelievably fair priced! They even offer complementary Lyft rides as well as reports from Car Fax! I very highly recommend Shadow Mountain Auto Service!!

I've been bringing my vehicle here for just over a year, and I absolutely love Shadow Mountain Auto…read moreService. Andy, Graham, and the entire team are outstanding at what they do and beyond wonderful to interact with. They are honest, knowledgeable, and straightforward, and they consistently provide high-quality work. It's rare to find an auto shop you can trust completely, but Shadow Mountain has earned that trust time and time again and gone above beyond. I can't recommend them highly enough.

Best shop! Been coming here for almost 4 years and won't take my trucks anywhere else. I have an…read moreolder Ram and a new Bronco and I trust these guys 1000%.

Found JDs on Yelp and picked them based on reviews and so glad I did. I needed a second opinion on…read morerepairs the dealership said were critical for my car. The dealership told me I needed $30k in repairs on my 2019 car and sure enough the guys at JD said the dealership was full of it. They were so honest and thorough and told me to bring the car back in a few weeks to triple check all is fine with my car. Will forever be recommending JD's.

The name of the business says it all. They've been nothing but honest in our interactions and…read morealways take care of my vehicle. Definitely recommend for all things auto.

Upfront admission: This is the first time I've taken my beloved 2018 Ford F-150 with 60K miles to…read moreHonest-1 Auto Care. I needed an oil change and my AC stopped blowing cold. I called them on a Friday at about 4PM. I asked JOEL if it was better to bring it in tonight or before they opened on a Saturday at 8AM. They said just show up tomorrow and we'll get to it as we can. I was there at 7:50 AM for a drop off. They did not contact me until 3PM on Saturday to say that they haven't fixed the AC yet but they have changed the full synthetic oil ($107 - $15 website coupon) and tested several other fluid with "corrosivity strips." Both the brake fluid ($125) and radiator coolant fluid ($170) tested "bad." I gave approval to move forward. Hey, I'm not a mechanic nor have access to these "magic testing strips." I received a call at 4:30 PM on the same day (Saturday) that the AC had been charged but the compressor is not coming on. It's too late to diagnose so we'll have to keep until Monday. Monday comes and I receive a call at 4PM when they said the AC compressor is dead. $1,284 to replace it. In for a penny, in for a pound. They claim the part is in town and can be received early enough on Tuesday to have it back to me. Tuesday comes and instead of a call saying your truck is done (in time for my Social Distortion concert which I made them aware of) they now say the entire system is "flooded with contaminants" and we'll need to replace the condenser and extension value. Now they have me over a barrel. No additional discounts are mentioned nor offered. I received word the truck was done at 5:45PM and to come pick it up in the next 15 minutes or wait until tomorrow. I took my truck in for AC service and oil change. I leave paying $3,394.16. Was it required? Again, only people with car maintenance knowledge can judge. Will I ever recommend them? Absolutely not. I'm pretty sure that I covered most of their costs to repair my truck over the 4 days they had it. They did not even thank me for my business. Photos of invoice are included here so you can verify my review.

Tony is amazing and very honest. Highly recommend! I came for an oil change and he gave me a quote…read moreon work to be done in the future. I'll definitely be returning.

Tony and team take care of all my cars and always are the best! Honest and always very transparent…read morewith everything that goes wrong with older cars!

Trevor is a very good customer service person. I hope he a manager. If not he should be. He really…read morereplayed, professionalism, knowledge and pose under pressure. This shop would be in trouble without him I must say. Overall good shop.

Save yourself time and money and don't go here. This place charged me for work they didn't do, made…read moreme come back the next day to get a refund, and when I returned for my refund the 'manager' was completely unaware of the issue beyond the fact his employees messed up. He had no idea what work was done on my car. He even assured me this never happens and that he gets great reviews, which I am not sure is the case. They also attempted to upsell me for $6k worth of repairs I didn't need, which I verified I did not need via a second opinion from Blackwell automotive. Go to Blackwell Automotive on 40th and greenway instead. I only went here because I needed an inspection over the weekend, and Blackwell was closed. I don't know what kind of report they generated with their $50 inspection, but it's a rip off. Made a yelp account to leave this review because this experience was so frustrating.

For my 2016 Audi with 80,000 miles on it, always serviced by dealership before…read more First, I had my battery replaced under warranty, with three months to go on old battery. No charge (but new one isn't under warranty, but that's okay). Then I had my annual oil changed. $80. Next a bunch of things listed on last dealership viisit that needed doing......and a much lower price. Very happy to have found them and a short distance from my home. I have been a AAA member since 1975!

Hard to get a hold of them after leaving a voice mail and having to keep calling back. Prices are…read moreon the high end and with the customer service I would say maybe. Used to think more of AAA but at least their automotive repair shops are not great. Mediocre at best.

BILL IS THE MAN! Here's my story…read more I'm 22, just moved here from Texas on my own, and have absolutely no family out here. my car broke down on Tuesday night in the middle of the US 60 down in MESA on my way home from work and I was TERRIFIED. I took it to a shop near my apartment at first and they kept my car for two days - telling me they would call me with any updates. i didnt hear anything from them. finally I had to call them to figure out what was up and they told me my entire transmission was shot and i would need to pay AT LEAST $1500 for a USED transmission (their words). I didnt trust it so i said fuck that and started calling around. I actually called a place closer to my home that RECOMMENDED Bill's shop. their exact words in response to my problem were "this guy is the ONLY guy in the Valley I trust. he is incredibly honest, fair and wont throw out a transmission unless he absolutely has to. call him, his name is Bill." you KNOW that says A LOT about someone if another shop recommends him and his services over their own. So long story short, I got my car up to Bill's shop and told him what was going on. I dont know SHIT about cars - so usually people try to take advantage of me, but Bill didnt. he went on to tell me the different kinds of things that could be wrong just based on my half-assed explanation of what happened. he knows his shit, hes been doing this for 40 years!!!! When I got there to talk with him, he sat me down after inspecting my car and said that he was going to do some research and see if my transmission could be covered in FULL at the Ford dealership down the road. he said he would rather me be happy than have to charge me a ton of money for a problem that Ford could fix themselves! he said that he would call around and get back to me in a day or two but about an hour after seeing him, he calls and says "I'm about to make your day" and tells me that SURE AS SHIT, IT IS COVERED IN FULL!! thanks to Bill, I wouldnt have known!!! I wish I couldve paid him for his kindness and I wish I couldve paid him for any work that he couldve done on my car because I already KNOW it wouldve been a quality job. Anyone this HONEST and this RELIABLE and this TRUSTED and this WELL RESPECTED and LOVED around the community is someone WELL WORTH TAKING YOUR BUSINESS TO!!!! thank you Bill!!!!

Headline: $50,000 in Family Business and Zero Accountability: A Warning to Diesel Owners…read more Rating: 1/5 Stars I am a mechanic of 30 years. My brother is also a certified mechanic. We trusted Bill at State to State Transmission with four of our vehicles, spending over $50,000 in total. My 2006 Dodge Ram 3500 alone accounted for $12,000 of that for what was promised to be a "bulletproof" build for my hauling business. Instead of a reliable work truck, I have been met with repeated mechanical failures, thousands in towing fees, and a complete lack of professional decency. The Mechanical Failures: My stock transmission lasted 250k miles of heavy hauling. Bill's "bulletproof" build hasn't even made it 50k miles. The truck has been back to his shop three times for the same failures. Most recently, I was stranded in Tucson with no forward gears. When I pulled the codes, they pointed directly to parts Bill claimed were "better than OEM" and "guaranteed not to fail." They failed. Furthermore, when the truck was first towed in, the ECM was perfect. When I got it back, the ECM was shorted and burnt. Bill took zero responsibility, forcing me to source a replacement myself. The Warranty & Conduct: Bill talks a big game about "standing behind his work," especially when bad-mouthing other shops, but he does not honor his own word. Every time his work fails, he becomes argumentative, dismissive, and condescending. He treated me like an "ignorant fool" despite my three decades in the industry. He demands the truck be towed back to him (from Show Low or Tucson) but refuses to cover the massive towing costs caused by his faulty workmanship. He consistently looks for excuses to void the warranty rather than fixing the problem. The Financial Toll: Between the original $12k build, the $10k spent at a previous shop (which Bill promised to rectify), and the now-estimated $7,500 to finally fix this correctly elsewhere, I will have $30,000+ into a transmission for a 2006 truck. The Verdict: Do not be fooled by the bravado or the promises of a "30-year guarantee." Bill showed no kindness or decency to a family that spent $50,000 at his shop. If you rely on your truck for your livelihood, stay away. The "bulletproof" promise is empty, and the customer service is nonexistent.

The staff are amazing, it was my first time there. Very friendly and welcoming people. It didn't…read moretake long to get the oil change I needed and the pricing was great. They communicate well and have been fast at responding to any of my inquiries. Definitely recommend them. I'll be returning for any future work needed on my vehicle.

I do not usually write negative reviews, especially for local businesses, but I felt it was…read moreimportant to share my experience with Revive Auto Center in case it helps others make an informed decision. I first used Revive Auto Care to replace a control arm on my Infiniti QX60. I found them on Yelp, appreciated their positive reviews, and liked that they communicated over text. That repair went well, so when my AC started blowing hot air, I decided to return. They initially charged me $100 for diagnostics and a refrigerant top-off, then told me I needed a new compressor and quoted approximately $1,200. I dropped the vehicle off on Tuesday. By Wednesday and Thursday, they still had not identified the issue, but they continued replacing parts including the compressor, condenser with receiver drier, premium line kit, secondary rear AC expansion valve, blend door actuator, cabin filter, and recharged the AC system. By Friday, the vehicle was still not repaired, and they ultimately determined that the battery was bad and not providing enough amperage to properly run the AC system. They replaced the battery and told me the issue was fixed, which naturally made me question whether all of the previously replaced parts were actually necessary. The total had also increased to approximately $2,500, and at no point during the process was I contacted for approval on the additional repairs and charges. When I picked up the vehicle Friday evening, the AC was still blowing hot air. In addition, the vehicle was revving abnormally both while driving and while sitting in neutral. It is now Tuesday, and my messages have gone unanswered. On Saturday, I brought the vehicle to Infiniti for another opinion. I was told that the AC system had been overcharged by 1.73 lbs of refrigerant, which they said was causing the issues I experienced after picking the car up. I understand that diagnosing AC problems can be difficult and unexpected issues can happen, but the lack of communication, failure to request approval for major additional repairs, and returning the vehicle in worse condition than when it was dropped off made this a very disappointing experience.