My wife took her car in to have an oil change. They started to tell her that she needed to have all of these extra services completed. They made it sound bad. She called me to ask if I thought that it was a good idea. When I start to ask questions about why they said the fluid looked awful on the differentials that I changed 3 weeks prior they started to back pedal. Then when I asked specifics, they changed their story completely and tried to blame the tech. Then the manager took offense to me asking why they would try and take advantage of women who may not know as much about cars. I would avoid at all costs. When I called the Corporate office, they said oh they are individually owned. So they may have the Grease Monkey name, but they do not answer to corporate and they will try and run your bill up for services you do not need read more

They got the job done on time, but totally ripped me off, and didn't call me when they finished.

Best service I have ever gotten. Their manager does everything he can to take care of his customers.

I visit this Grease Monkey location because Dan and crew take really good care of me and my Subaru. Really good care. They are friendly, honest, quick - no pressure, no problems. It is thorough and right every time. Every. Time. read more

Cleveland really took care of us, and tried his best to get us the best price. Our car runs great now! Only issue was it took a little longer than expected. Overall, thorough, friendly, and effective. read more

My car battery died on the way home and it was a goner. Pulled into this grease monkey and they fixed my car up along with an oil change in about 40 min. It was busy as it was a Saturday, but all the guys were working hard and running around doing all they could to get people in and out. Their manager, Cleveland, was in on his day off to just help out and really went above to talk to each customer in detail about their car, status and gave us all updates as the cars were being fixed! They didn't pressure me and were very honest with filters and such that didn't need changing yet. read more

This is my favorite grease monkey location and I literally go out of my way to make it here! DAN...let me tell you DAN is my guy!!! hes the manager and has helped me through several vehicles over the last 2 years. Super considerate and customer oriented. Hes not just about quick and timely and ensures you have quality service to your vehicle but he makes sure you have a great customer experience by ensuring you know who's on staff. He also reminds you of discounts to use to your advantage in between time. You wont be disappointed read more

Went in thinking I was only going to pay close to 60 for an oil change.came out paying 80 don't really know how but lesson learned. Next time I do it myself Way cheaper. People were nice and friendly though. read more

Absolutely the worst oil change experience ever. From the moment I walked in to the time I left, I felt disrespected and ignored. Customer service rep was rude and argumentative. Waited 10 minutes at the service desk, before someone helped me. Tech complained of heat and overwork. Sorry, but I am not responsible for your working conditions or low pay. Complaining to me is fruitless. It's your job to serve customers. It took over an hour for an oil change. I was unhappy. Perhaps better attitudes by the tech and CSR's would bring in more and happier customers. read more

Had a problem here today and came in super pissed off. Dan fixed it and ensured I was happy before I left.

Terrible. Their parking lot is tiny and I noticed upon pulling in that due to a giant empty gap between the car in the oil change bay and the garage(a car that could have been pulled forward if anyone were paying attention) that if I parked behind him I would be blocking the entrance to the parking lot. So I pulled into a parking spot and went to the desk. I waited a while and was finally greeted by a guy. I said I needed an oil change and he said, pull up to the bay and someone will be out to help you. So I pulled up to the bay.Now I'm waiting out in my cold car blocking the entrance to the lot. No one came up to help me and finally when a car was trying to pull in, and I was blocking their way, I got fed up and left. Horrible customer service. I'm annoyed I drove out of my way to get this done this morning. read more

This is a fantastic place to get oil changes for Tiffany's Jeep, or other vehicles if you do not happen to be in possession of Tiffany's Jeep. It's not the cheapest but they vacuum and clean the windows and all that, and they actually remembered to put oil back into the car, unlike what one of their competitors did to me once. read more

We worked with one of their employees to fix a different Grease Monkey's mistake! Woo! He gave us a steep discount and helped us figure out how to rectify a broken oil pan. Plus, they were fast, checked our tires, and didn't give us any usual mechanic gaff ("You'll not even make it out of this driveway alive without fixing blah blah blah"). Score. read more

Fast oil change, friendly staff that recommended a few things but wasn't pushy AT ALL. I've been back and I will be again.

Never had an issue with speed here, but the staff has been rude to me for no apparent reason on multiple occasions. They also claimed to have checked my wiper blades (which were destroyed) and said they were fine. Wonder if anything else they claimed to have checked wasn't fine. Won't be returning. read more

I tried to get a estimate on my car and some man name cleveland i spoke with was very rude and rushed me off the phone i wouldnt be comfortable going to this store at all. read more

Quick but overpriced.

This place is terrible. One example is that they put my air filter in backwards, seriously?!

Previously, I have had a generally positive experience here and have gone here for my oil changes for the past 2+ years. Jesus (bigger Hispanic guy - I think that's his name) is a great employee, goes out of his way to make you feel like you are an important customer, makes good suggestions for car maintenance and is very friendly. However, the rest of the staff is unstrustworthy and just trying to make money off of you. They certainly won't go out of their way for you even if you are a long time customer. I recently went in to have them put in some bulbs that I purshased and brought to them at their suggestion. There were zero cars in the bays and some slimeball with a dip in his lip wouldn't help me and told me to come back next week when the manager was in. Very unfriendly. Very unhelpful. Since I can't guarantee I'll always have Jesus as my service person, I won't be going back. read more

These guys have been very good to me over the years. They have always been honest, have never tried any tricky upselling, and they are fast. I've had nothing but cordial service, and they go above and beyond to answer any questions. I will continue to go here even if I move away from the neighborhood. read more

I've been going to this Grease Monkey for quite a while now. I like the people, trust the service, and they're fast. Yesterday I went in for an oil change because it had been about 4 months. I don't drive a lot. They checked my oil, and told me it was clean and that I didn't need an oil change. THAT's never happened to me. They did do their usual complimentary service of checking fluids, filling tires, vacuuming, cleaning inside windows etc. And charged me $0. It doesn't get any better than that! I am always happy with them, but am even happier now. read more

Average I would say. A bit expensive but not slow. Don't show up at 6:01 or they will refuse to give you back your car. Waiting room was nice enough for a 30 minute stay read more

Took my car in to get an oil change and Cleveland took great care to make sure I understood what the costs would be in addition to recommending some additional fixes. I questioned him on these and he was extremely upfront and honest as to why the car would need the fixes. He did a great job explaining what the issues were. He is really excellent at what he does. I wish I had this same experience every single time I had a car issue. They took care of everything within 20 minutes. I left with a healthy car and peace of mind! read more

Great customer service and they were very nice they changed are oil and and check every thing to make sure we were good to go!!!!

Very quick and efficient service. Had a fuel filter replaced and was out within 10-15 minutes. My car was a bit hesitant when starting and after the repair it now starts right away. Thanks grease monkey for being reliable! read more

HIGHLY RECCOMEND. I am already a fan of the Grease Monkey located on University Ave by the University of Denver. After three years in Denver I cannot say that I have had a better experience with the work done on my vehicle and the staff at a repair shop. After my car troubles today, I am more inclined to say that this is the friendliest most conscientious group of employees that I have come a across in the car industry. I had battery trouble and these employees did everything to make sure I found a retailer with my specific (more rare) type of battery, even though they did not expect to benefit from it by way of commision, revenue, etc. You get the feeling that they have a genuine concern for their customers. An employee by the name of Alan took the time to thoroughly explain the problem at hand, and did not try to push additional services/products on me. I don't know about the rest of the Grease Monkey franchise, but this location has customer service perfected and should serve as a model for the industry. Plus, it's Tuesday and I'm a lady so I got a discount. They also have discounts for other days, so stop by to check them out. read more

At first very honest and I felt good about the place. After about a year (recently) I felt like they were leveraging that "trust" and the GM would recommend very unnecessary fixes like I was concerned about my brakes kind of squeaking he said I really need new brake pads. I rushed over a few days later and luckily the head manager was there and said there was no way I needed them. I just needed to stay out my brakes and he questioned who told me to change them out. I was mad it was his guy. Strike 2. I had my tires rotated and they kept my tire key...,2 months later I really needed it for a flat tire. I went back since that was the last time I used the key. They finally found it but instead of JUST APOLOGIZING the same damn GM said well I can't guarantee it's yours but you can have it. Talk about a slap in the face. So yes I really liked them at first, moved and still drive there. Once you get comfortable they go in front the kill of soliciting bad and up-charged advise. Now I have to find a new place. read more

These guys suck!!! Check pricing before you come here!! Waaay more expensive than anyone else for oil changes. NOT WORTH YOUR TIME OR MONEY!! Big O, Jiffy Lube, Kellers Auto, Pep Boys, etc.... Literally all of their competitors offer cheaper oil changes.. Don't get screwed out of your hard earned money. read more

This is an excellent location. Cleveland and the rest of the staff took care of my oil change in no time and at a great price. I was running late but they offered to stay a few minutes late and finished the job perfectly. I'll definitely be back for all my vehicle's service needs. read more

Honest and hard working crew, Cleveland is a personable guy and is striving to make this location even better. He offered me a Christmas discount as well and am very thankful. read more

This is to tell you to go to GreaseMonkey and to avoid Walmart! I first went to Walmart thinking that I wouldn't want to pay more than $25 for an oil change and was told it would take 1 hour to 1.5 hours max. I went back to check on my car after 1 hour and a young worker shouted at the mechanic about my car to ask how much longer. I watched them close the hood and my car gets put out of the shop, but no one came to talk to me and no one was at the counter. Thinking that they must be done, I went back to the store to ask a question about an item I had been considering purchasing, which ended being a waste of time in itself as none of the employees were able to log into the computer to answer my question. I gave up on that and came back to the shop. No one was at the counter so I waited. Finally I was able to ask about my car only to be told it had been "cancelled" because the plug to the oil was "in rough condition". I explained that I had provided my cell phone number and hadn't left the store, and that no one had informed me of this, even after going back to check on the car earlier. The guy asked one of the mechanics who said he had overhead paged me. Maybe he did, who knows, but I never heard my name and I was listening, but I'm never wasting my time there again. GreaseMonkey was heaven compared to this. They were friendly over the phone, and when I arrived Jesus greeted me. After going over the options, I selected the $49 option based on some of the advantages it had for my car. They told me it would be a 15 min wait, and even had complimentary coffee and magazines in the waiting area, and a news program on TV. Fifteen minutes later my car was ready and vacuumed and they had topped off the various engine fluids as needed, and they went over what they had done and recommendations for further maintainence. They DID NOT try to sell me anything, they just made recommendations that were in the interest of the car and told me I can come in free of charge to get engine fluids topped off and tire pressures checked. Then as I was paying, they told me it was "ladies' day" and gave me $6 off of my bill! Overall, a professional experience, and I would definitely go back for further work to our car. Yes, they have higher prices, but it is SO worth it! read more

I was absolutely furious with my treatment at Grease Monkey. I arrived early to get my oil changed and they rushed me out of my car and said it would be around $60 to get synthetic oil - which was what my car needed. Several times throughout waiting, an employee would come in and tell me something was wrong with my car and try to sell me something - WHEN NOTHING WAS WRONG! This happened 3-4 times in my 30 minute stay. After they finished, they told me they had done more work that I agreed to and charged me $105 for an oil change. One of their services was checking my tire pressure, which they said was "perfect." However, on my drive home I got a flat tire! Not from driving over a nail or anything, but become they had let the air out! When I called explaining the situation, they quickly shook off the blame and were unapologetic. This visit confirms to STAY AWAY from chain companies such as Grease Monkey. I will NEVER return to this company. Awful! read more

I visited this Grease Monkey because it was near to my location and I was pressed for time. The reviews were, overall, quite good, and as it turns out, well deserved. When I arrived, I was greeting promptly and professionally. I explained the items I needed done. They gave me a few options on additional services, a couple of which I did not know they did - like changing my wiper blades and my brake fluid. It was very helpful for me to get all this stuff done at one place. I found the prices comparable to other places and left satisfied, knowing my car was in better shape than when I arrived, and I was set for the winter. They also found a nail in my tire, and overfilled the air so I had time to get to my preferred tire shop. All in all, thumbs up. Polite, prompt, thorough, but not pushy. That's my kind of place! read more

I stopped in not expecting much and I was blown away, they made the oil change process quick and easy, and even changed my tail light even though I had purchased the bulb somewhere else. They did not try to up sell me and instead just told me things to be aware of and reminded me that I can stop in for have my fluids topped off between services read more

They've been fine in the past, but recently spilled oil on the engine during a servicing, which made my car smoke up on the highway. When I tried to complain, the manager didn't come out for 20 minutes, so I wrote a note and left. Not great. read more

I had never used grease monkey for all changes before, but was pleasantly surprised at their professionalism. This is by far the best or change experience I've had at any oil change service. Would highly recommend these guys on University Avenue! read more

Worst experience ever. These guys have no idea what they are doing. If you have a landrover or any other european/luxury vehicle, DO NOT GO HERE!!! My brake warning light was on, took it in, they replaced back brakes but warning light was still on. They gave me so dumb excuse about how it won't go off until my front brakes were replaced but told me my front brakes still had a few months left on them?? Took it back to have front brakes replace, told me my front brakes had been tampered with and did no work on my car after having my car for 6 hours. They said they tried to call me, not true. Took my car to the dealership. Grease Monkey failed to replace my rear brake sensor causing the warning light to stay on. They also replaced my rotors with mismatched rotors which can cause the vehicle to brake unevenly. They had no knowledge what so ever of what they were doing or how to properly fix my car. They should have advised me that they were unfamiliar with an LR4 and sent me on my way. Big waste of time, very uneducated people. read more

I took my vehicle in for a basic oil change. I waited 45 minutes with a toddler and was also coerced into replacing my radiator cap with the pitch that it was "a serious problem" I was also spoken to by an employee Dan as if I was a stupid woman who knew nothing about cars. I'll admit I know nothing about cars but still... He spoke to me regarding the radiator cap saying "I told you about that last time and you said you were going to talk to your husband about it." Maybe I did say that but that was probably to shut him up since I instinctually knew that letting a place like grease monkey do anything but an oil change could be lethal to my car. And man I was right. Now perhaps, perhaps this was just a coincidence however on my way home my vehicle begins smoking and the temperature gage is going higher and higher. The car looks like it's about to catch on fire. Now to their credit the district manager did come to a safeway lot where the car was parked to take a look at it. He diagnosed that this was just a coincidence and we should just take it into a shop. Gee thanks... It was a sunday by the way so no mechanics were open. Again, perhaps just a coincidence but I felt the need to warn others that really need their vehicle the way we do, that it's not worth taking your car to this establishment with the risk of a coinky dink. read more

I have lived in the DU neighborhood for over thirty years, and can't remember when I didn't have the Grease Monkey here. I've always been impressed with their fast service, friendly atmosphere, detailed descriptions of services, and no hard sell practices! I have a 2003 Saturn that I want and need to keep for a while more, so there are usually some additional services they recommend, in addition to the oil change I go in for, primarily due to the 117,000+ miles on it! They take their time going through the print out of these with me, which shows: the service/parts; recommended service interval; miles since last service; the status and the price. They show me my actual filters when they recommend a new one. However, yesterday I had a new experience. The manager Bob came out to tell me that my oil filter housing needed to be replaced. Okay, that's a new one, but when he said it no longer would hold the oil they had added, it would just flow straight through, I immediately panicked, knowing they couldn't even start the car to move it. With no hint of patronizing me, he quietly explained how he had a contact near a Saturn dealership, who was already checking on getting the housing. I asked how much something like that would cost me, and he said not to worry about it, they would take care of it (the labor cost I assumed). Since they couldn't move it, I assumed they would want me to get it towed out of the bay area, but instead, he just took my phone number, to call me when it came in. He called in less than an hour to say it was all taken care of, and I could come pick it up. They charged $0 for this housing replacement! Great business and great people!! read more