Timely responses. Information well presented…read more Timely responses. Information well presented

The Sugarland location sent Blanca and another house cleaner to my home, and Christopher gave me a…read morediscount by matching the price with another business I was going to hire. In addition, due to Chinese New Year, I needed the house cleaned the next day, which they worked out a time slot to do for me (Christopher responded within 1/2 hour and right after I was about to sign with another company). The women made every effort to make sure the areas I needed cleaning were scrubbed and wiped of dust, dirt, and grime. They wiped the window blinds, the exterior of cabinets, refrigerator and oven, and they mopped the floors and corners clean. Blanca checked with me to make sure I was satisfied or if I had more concerns (after they cleaned each area) = total of 2 hours. There was a spot they did not dust or mop upstairs, but I let it go because they wiped and cleaned other areas I did not ask for. The only question I have is "Where is my swifter?" because it disappeared from the restroom. Also, I would prefer they empty dirty water from the living room floor into the toilet and not my kitchen sink and they should not refill their bucket to wipe the floor by use of the kitchen sink. There is a faucet and hose outside the front door to refill their bucket and a grate on the street to empty out dirty water, so using my kitchen sink was not appreciated. The reason the review has 5 stars is because Christopher acquiesced my request and charged me days after my Lunar New Year, which I'm truly grateful for, and he gave me a discount as a first time client. That's great business ethics for you!

Didn't know a thing about them when we had them in our office to clean all our cubicle panels…read more They were on time, the crew lead was professional, and they did an excellent job. A few weeks later, we had them back in to clean the carpet throughout the suite. Again, they were on time, the same lead was just as dedicated to doing a great job, and they made the logistics so easy. So yesterday, I hired them to do a one time deep clean of my own home. They missed absolutely nothing - fans, baseboards, picture frames, not a speck of dust or dog hair to be found. Different crew but just as efficient and professional. Costs for all three services were reasonable, and booking/paying processes were smooth. Highly recommend!

I did not end up using them because I need an actual price estimate because I have a budget…read more Instead they wanted me to just accept that they might raise the price as they saw fit once they were in the middle of the job. Um, nope.

Quick, efficient, and they always do a great job. I highly recommend them to anyone who asks for a…read morereferral on my FB page.

Excellent professional service I will use them again. They were on time and did a great job.read more

I cannot say enough good things about Brea. From the moment I requested a quote, to the moment she…read morerevealed my freshly cleaned house to me, she communicated every step of the way. I never felt like I was left hanging by her. She answered all of my questions (and I had a lot of questions) in a very timely manner. When she arrived, I explained my situation to her. I deal with a lot of depression, ADHD, and anxiety. This makes things like keeping a tidy home completely overwhelming. So, instead of taking care of the problem, I let it get worse. The worse it got, the more depressed I became. I explained all of this to her, and she listened like a friend instead of someone I had hired to clean my apartment. She was completely empathetic and non-judgmental. She was also very straightforward yet tactful about what needed to get done. At one point, I thought I had to reschedule because I had an appointment and I didn't know what to do about my dog. Brea told me not to worry, she was very good with pets, and she had experience because she had a boxer at home. Penelope approved of her right away, and Brea's energy made me feel comfortable leaving my dog with her. She worked for hours and it showed. My apartment was sparkling and it smelled incredible! I love my dog, but she has some aromas that I absolutely do not love. I had asked Brea to add floor polishing and sofa cleaning to my package which I already felt was well priced for everything she was planning to do. I don't know how she did it, but she managed to remove all of Penelope's fur, and my floors were absolutely gleaming. Not only that, she had cleaned every single baseboard and my ceiling fans until they were unrecognizable. Brea left me with more than just a clean home. She left me with a fresh slate. It's much easier to maintain a clean home than it is to clean a messy one. I find myself fastidiously, wiping every surface the moment a crumb falls. I plan to hire her to help me maintain the level of clean she achieved. I figure that the cost of the cleaning will be worth the peace of mind it gives me. If you were on the fence about spending the money on a deep clean, I wouldn't hesitate. It was absolutely life-changing.

I am writing this review to strongly urge anyone considering this service to proceed with caution…read more I hired them right after closing on a new home with my partner. The house was already generally clean, but it had been vacant, so there was typical dust in corners, behind toilets, and in window sills. I was quoted nearly $600 for what was described as an in-depth, all-day deep cleaning. On the day of the appointment, I made the mistake of giving them lockbox access because I was running behind. I arrived 40 minutes later to find a toddler inside my million-dollar home, throwing monster trucks onto custom cabinetry and bamboo floors. I was shocked. I don't have children, and the idea of a toddler being in my home--both for the safety of my property and the child--was completely unacceptable. The owner tried to smooth things over but offered no discount or acknowledgment of how inappropriate and unprofessional this was. They came back to "redo" the cleaning, and within just a few hours they claimed they were done. Dust behind the toilets was still there. They insisted I check everything on the spot, but anyone who has ever moved knows that you cannot catch every detail when you're juggling a dozen tasks--especially when you're paying professionals to handle it. When my partner arrived, she opened the microwave and oven. Both were still dirty, and with nothing more than a damp paper towel, everything wiped clean effortlessly. That alone told me the job had not been done properly the first--or second--time. I paid them just to be done with the situation, but looking back, I shouldn't have paid the owner anything. From what I understand, she charges an outrageous amount and only pays the cleaners around $100 each, which is incredibly unfair. On top of all that, I was informed that wiping the exterior windows was "extra," even at a $600 price tag. They ended up doing it, but at that point it was clear nothing was really included. In the end, I was left with stress, disappointment, and a home that was barely surface-cleaned, certainly not deep-cleaned. If you're thinking about hiring this service, be aware that you may experience unprofessional surprises--like toddlers on your property--and pay a premium for work that doesn't even meet basic expectations.

This is a horrible cleaning service. The employees are rude and they didn't clean the house well at…read moreall. I DO NOT recommend this cleaning service. If I could give the a 0 star I would. Then they upped the price on their service because I called and told the manger they did a horrible job. the final straw was when an employee stole some jewelry from my wife. When I contacted their manager they basically accused me of lying. THIS IS A HORRIBLE CLEANING SERVICE WITH NO GOOD CUSTOMER SERVICE AT ALL.

Inconsistent from top to bottom... management, cleaning personnel, etc. I've been a customer…read morefor several years mainly because it's so hard to find good independent cleaning people. Language barriers, lack of training and/or work ethic, lack of communication are issues that keep repeating themselves. Trouble is, with a tight labor market, there is no simple solution. My experiences with MM range from a satisfaction level of 2 to about 8 over 2 years. Hence a middle range rating. Would prefer consistency!! Wouldn't recommend unless you have time to deal with them each time they come; otherwise, it's a crap shoot.

Called Deniece last minute the evening before, to see if she could help us with our move out…read morecleaning. She was quick to respond, super sweet and very accommodating. Deniece was able to help me out the very next day which was such a shock because, other companies wouldn't have been able to come out until next week. By the time she finished cleaning the house, she had done such an excellent job, that the house looked cleaner than when we first moved in. She was able to get into the spots that I didn't even realize, would have dirt and debris. My husband and I did help her as it was so last minute, and hellooo that IS my mess! It did take us 2 days to complete the job but she guided us on the easier tasks while she did the more meticulous ones. We even picked up some new tips on how to become a super cleaner haha! Thank you so much Deniece, for your hard work and dedication to your business(her get away, as she had told me). It was such a pleasure to have you help us clean! For those of you looking for home cleaning services just stop looking and give her a call! I promise, you will be happy. She takes pride in her work(10+ years experience), her prices are VERY reasonable, & she has a service guarantee, in which she will come back to fix anything you are unhappy with(to an extent of course). What more could you ask for?? I will definitely be recommending her to family/friends & calling her again for future clean ups!

Mandie did an excellent job for our move out. I called her last minute and she fit us in. She was…read moresuch a good communicator throughout the whole process and when we couldn't be there for the walk through, she face timed it with me. We got our full security deposit back! :). I highly recommend her.

Easy to schedule, showed up on time, Home was very clean upon completion. Very proffesional and…read moreEasy to deal with.

I just got hung upon by the owner Jefferey because He realizes that I will not use his company…read moreanymore. He just said "payment" as he rudely hung up as if he doesn't want to hear my feedback. I can only conclude that he doesn't care about the quality his business provides. When I reservedly told him dusting and vacuuming were not done well, his response was 'the ladies reported that you stepped on mopped floor'.... What does that have to do with their poor performance? And the 'mopped floor' they were referring to was our foyer area that they mopped as they were leaving so of course I have to step on it to close the door after them. I tried to be considerate with small and big issues; even when he put me in a bad situation two months ago by failing to keep the schedule and not showing up. It's upsetting to end with such disappointment. If anyone close to me asks, I don't recommend this company. Their fee is not worth their performance nor customer service by the owner.

Great service, reliable, cleaned areas I would not have thought to clean. We have booked again and…read morealso booked a move out clean. Satisfied with the charges. Home smelled amazing. Yes, I will definitely recommend them.

From the owner: At Houston Amazon Maids, we go beyond the ordinary to redefine the cleaning experience. With a…read morepassionate commitment to excellence, we offer more than just a service – we provide a partnership in maintaining your home's pristine beauty and serenity. What sets us apart? It's our unwavering dedication to delivering exceptional results every time. Our team of skilled professionals undergoes rigorous training and background checks to ensure they not only meet but exceed industry standards. Whether it's a routine cleaning or a deep scrub, we approach every task with meticulous attention to detail, leaving no corner untouched. Experience the convenience and peace of mind of our Spring Cleaning Special, tailored to refresh your space and revitalize your home. And with our referral rewards program, sharing the joy of a sparkling clean home has never been more rewarding. But perhaps what truly sets us apart is our dedication to customer satisfaction. We value your trust and strive to exceed your expectations with every visit. Your feedback fuels our continuous improvement, driving us to consistently raise the bar in our service quality. Join the Houston Amazon Maids family today and discover the difference of a home that shines with cleanliness, care, and conscientiousness. Let us take the stress out of cleaning, so you can focus on enjoying the comfort and beauty of your space. Reach out to us today and let's embark on this journey together!

Wow! Baby the way I just quickly fired my old cleaning crew...P&R, thank you so much for your…read moreimmaculate services. Their crew provides thorough and quality work for their pricing. I requested the deep cleaning services since it's been over month since I've seen/ heard from my old cleaners and that's EGGZACTLY what I received. Scheduling is a breeze and they let you every detail upon arrival. Also, they are black and veteran owned and we are also both in this home.

From the owner: Don’t just clean—shine ✨. PR Cleaning Services provides top-quality home and business cleaning with…read morea promise you won’t find everywhere: if you’re not 100% satisfied, we’ll come back the same day until it’s right. Reliable. Professional. Guaranteed.