Timely responses. Information well presented…read more Timely responses. Information well presented

The Sugarland location sent Blanca and another house cleaner to my home, and Christopher gave me a…read morediscount by matching the price with another business I was going to hire. In addition, due to Chinese New Year, I needed the house cleaned the next day, which they worked out a time slot to do for me (Christopher responded within 1/2 hour and right after I was about to sign with another company). The women made every effort to make sure the areas I needed cleaning were scrubbed and wiped of dust, dirt, and grime. They wiped the window blinds, the exterior of cabinets, refrigerator and oven, and they mopped the floors and corners clean. Blanca checked with me to make sure I was satisfied or if I had more concerns (after they cleaned each area) = total of 2 hours. There was a spot they did not dust or mop upstairs, but I let it go because they wiped and cleaned other areas I did not ask for. The only question I have is "Where is my swifter?" because it disappeared from the restroom. Also, I would prefer they empty dirty water from the living room floor into the toilet and not my kitchen sink and they should not refill their bucket to wipe the floor by use of the kitchen sink. There is a faucet and hose outside the front door to refill their bucket and a grate on the street to empty out dirty water, so using my kitchen sink was not appreciated. The reason the review has 5 stars is because Christopher acquiesced my request and charged me days after my Lunar New Year, which I'm truly grateful for, and he gave me a discount as a first time client. That's great business ethics for you!

Great communication with office. Looks as good as, if not better than, when we moved in. Will…read moredefinitely use again.

Prompt responses with clear details, questions, and answers. Staff was well prepared and worked…read moreefficiently.

So happy we went with 713 Cleaning!…read more TL;DR The team far exceeded our expectations and we are so happy we went with them. Highly recommend Eliot and his team. My husband and I were looking for a reputable cleaning company. After searching through many different companies on Yelp, I requested a quote from several. Eliot was very prompt in his reply and provided all the information needed for us to set up a cleaning date. The communication throughout the entire process was awesome, I never felt like my questions weren't answered. The day of our scheduled cleaning, Eliot messaged me they were able to come earlier in the day, which was great! He kept me updated once the team arrived to our home and when they finished and left. It was so nice knowing when they were there and when they were gone. The constant communication and updates really allowed us to feel comfortable throughout the day. We came home to our home clean and smelling fresh. I really was so impressed at how well it was cleaned. We had a bookshelf that was a little disorganized (not expecting them to worry about it) and they straightened everything up and made it look so nice. It was a great surprise! The team far exceeded our expectations and we are so happy we went with them. Highly recommend Eliot and his team.

Amazing service. Arrived on time. Did a thorough clean of the entire house. My house hasn't looked…read moreso good since I purchased it.

Pharon is AMAZING! I am so happy I found her. Yelp led me right with this recommendation. I had…read moresought out quotes and Pharon was actually first to respond, very communicative and had the most reasonable quote for a deep clean service for my tenants move in on rental property. She is VERY communicative. I appreciate all the communication leading up to cleaning. She understood my cleaning expectations and what to pay attention to. She was VERY thorough even paying attention to details I didn't even think of but I appreciated which shows she does not do a half job or cut corners. It took her a little over 5 hours to do a 3 bedroom 2.5 bathroom 1500 sq ft home. She also contacted me regarding her arrival to property and upon completion she did a FaceTime walkthrough due to my work schedule. I am so pleased with her work and would definitely rebook for future use. Highly recommend!

Pharon has been cleaning for my family for over a year now. She is so kind and so thorough, and…read moreit's the best feeling ever to take a deep breath in a nice clean house. We decided to give ourselves the gift of cleaning every few weeks and it has been so worth it. Pharon's cleanings are reasonably priced and exceed expectations in terms of detail and time investment. She brings everything she needs to clean too. We love her! And the products she uses smell so good! Give yourself the gift of cleaning by Pharon!

Easy to schedule, showed up on time, Home was very clean upon completion. Very proffesional and…read moreEasy to deal with.

I just got hung upon by the owner Jefferey because He realizes that I will not use his company…read moreanymore. He just said "payment" as he rudely hung up as if he doesn't want to hear my feedback. I can only conclude that he doesn't care about the quality his business provides. When I reservedly told him dusting and vacuuming were not done well, his response was 'the ladies reported that you stepped on mopped floor'.... What does that have to do with their poor performance? And the 'mopped floor' they were referring to was our foyer area that they mopped as they were leaving so of course I have to step on it to close the door after them. I tried to be considerate with small and big issues; even when he put me in a bad situation two months ago by failing to keep the schedule and not showing up. It's upsetting to end with such disappointment. If anyone close to me asks, I don't recommend this company. Their fee is not worth their performance nor customer service by the owner.

Currently 37 weeks pregnant and struggling to do anything. I was stressing out over how dirty my…read moreplace was getting but was also too exhausted to vacuum or wipe the countertops. I requested a quote from Naturalcare and got a response immediately. I called for more details and was booked for the next available Saturday on the spot. It was prefect timing for me too since I don't know when the baby will actually come. They've been reminding me through text a couple days before the appointment and even on the appointment day, they texted me that they were on the way. They're very good at communication. I forgot to ask their names, but the workers came in and were very friendly, asking questions like - do I prefer they take their shoes off while working? is there a certain area they should pay attention to? is there anything specific they need to know before they begin? And they were also very friendly about letting my little dachshund run around. For about two hours of cleaning, I can say I am very impressed with their work. My bathtub and toilet were getting a little dirty which was embarrassing but they cleaned it all up and everything looks brand new, white and pearly! They organized my shampoos and conditioners, even wiped down my make up drawers. OH - and they even cleaned out my rice cooker which was seriously the cherry on top! In conclusion, I am extremely satisfied, I am so happy to be sitting in a clean house, and most importantly, it's become a clean environment for when I bring my baby boy home!

We are extremely disappointed with the quality of service we received, especially considering the…read morepremium pricing and the fact that this was booked as a deep cleaning. While we appreciated the cleaner coming back to address some concerns, we continued to notice many missed areas throughout the home. The main kitchen floor still had visible spots and sections that appeared untouched. The recycling in the pull-out bin near the sink was never taken out. Several light fixtures and areas throughout the home were missed, and even small details, such as shoes being moved onto the bench and not returned to where they originally belonged, showed a lack of attention to detail. More concerning was the fact that our half bathroom was completely missed and untouched during the initial cleaning. We expected the team to communicate with us if something had been overlooked rather than leaving without addressing it. A professional deep cleaning company should have a clear checklist, strong communication, and quality control measures in place. We also paid an additional fee specifically for baseboards to be cleaned, and many of them were still untouched. At this point, we are continuously finding more things that were missed despite these services being listed as included in the deep cleaning package. This was our first deep cleaning service, so we had high expectations. Instead of being able to focus on our children and simply maintain the home afterward, I still had to go back and clean myself. My fiancé even expressed that he felt we should have just handled it ourselves. My mother also had to come over to help clean afterward, and we are still discovering things that were overlooked. At this point, we have decided to hire another company to come deep clean the home properly because this did not feel like a true deep cleaning. It felt more like a surface or spot clean despite the services that were advertised as included. The only reason we are giving a 2 out of 5-star rating is because the company did send someone back to touch up some areas and attempted to make things right, but we still continued finding missed baseboards and other overlooked items afterward, and at this point, we no longer feel confident in the level of detail, communication, and reliability we expected from a professional deep cleaning service. If a deep clean is what you desire without micromanaging this company will not be a great fit for you. If you choose this company, please be prepared to follow the cleaners from room to room watching them and having somebody to watch each Cleaner as they clean.

Great service, reliable, cleaned areas I would not have thought to clean. We have booked again and…read morealso booked a move out clean. Satisfied with the charges. Home smelled amazing. Yes, I will definitely recommend them.

From the owner: At Houston Amazon Maids, we go beyond the ordinary to redefine the cleaning experience. With a…read morepassionate commitment to excellence, we offer more than just a service – we provide a partnership in maintaining your home's pristine beauty and serenity. What sets us apart? It's our unwavering dedication to delivering exceptional results every time. Our team of skilled professionals undergoes rigorous training and background checks to ensure they not only meet but exceed industry standards. Whether it's a routine cleaning or a deep scrub, we approach every task with meticulous attention to detail, leaving no corner untouched. Experience the convenience and peace of mind of our Spring Cleaning Special, tailored to refresh your space and revitalize your home. And with our referral rewards program, sharing the joy of a sparkling clean home has never been more rewarding. But perhaps what truly sets us apart is our dedication to customer satisfaction. We value your trust and strive to exceed your expectations with every visit. Your feedback fuels our continuous improvement, driving us to consistently raise the bar in our service quality. Join the Houston Amazon Maids family today and discover the difference of a home that shines with cleanliness, care, and conscientiousness. Let us take the stress out of cleaning, so you can focus on enjoying the comfort and beauty of your space. Reach out to us today and let's embark on this journey together!

Maya did incredible work! $135 for 2 hours after a $15 discount. I am very happy with her work…read more Would recommend and hire again.

I decided on this company after searching for hours online. Scheduling and paying online was super…read moreeasy. Maya came and gave my home a much needed Deep Clean. I also chose to get my oven and fridge cleaned as extra services. Maya did a fantastic job. My home was super clean and smelling fresh when she left. Working from home, I hardly have time to properly clean myself and Maya came in and instantly I felt at ease and was able to exhale. With her pleasant attitude and attention to detail, the decision to book again was easy! I also love the fact that she is a black woman-owned company. I absolutely love supporting us! I will definitely refer her to everyone I know. Maya, I wish you success beyond your wildest imagination! See you soon! Maya = GOAT

I can't say enough wonderful things about this business! Juan replied to my inquiry for a deep…read moreclean in a timely manner with a reasonable quote. He was super friendly and professional from the get go. He and his wife are truly genuine and trustworthy people. They really pay attention to the details and made sure that I was happy with everything. They left my place sparkling clean! One of the things I loved the most is that they use mostly natural products instead of chemical grade cleaners so my asthma symptoms did not flare up. I now have regular cleanings scheduled with them!

Juan was great! We needed a move-out cleaning, and he did a fantastic job. He kept a good line of…read morecommunication and was quick to respond as well. Worth every dollar. I would highly recommend!

I put out for a quote on getting our home deep cleaned and Jessi responded very quickly and…read moreanswered all of questions! She was easy to book with and straight forward on how much it would cost which I greatly appreciated. She was very communicative the day she came to clean our house letting me know once she arrived and left. She did an amazing job on our place! We were very happy coming home to a clean place with no dog hair or dust to be seen!

Great and affordable!! Love love love- would definitely recommend :) I love a good scrub.read more