I'm a college student, and have enjoyed jumping here in the past with friends, however, my most recent visit has completely stopped me from ever going there again. The main thing is that the place is run by rude teenagers, who are basically paid to play with their friends and treat customers rudely.
Me and my two sisters, who are also university students, decided to bring my 9 year old sister here, since she is visiting for the summer and there aren't too many other options for kid-friendly fun in town. Gravity factory is fairly new, but it seems like recently the place has become a little rundown.
The first thing that seemed off was how one of my sisters had her bracelet printed with an end time 30 minutes earlier than ours, even though there was no one else in line and the cashier had seen us enter as a group. The cashier told us it was just a computer mistake, and that they would allow my sister to jump until the rest of our wristbands were expired, so she wouldn't sit out for 30 minutes. Fast-forward to the time my sisters wristband is up, and one of the employees rudely tells my sister she needs to go, despite her trying to explain the situation to him. She ended up getting out early even though we all paid at the same time for the same amount of time.
Another thing that bothered me was that none of the employees were available at the stations or actually doing anything other than laughing with their friends. My little sister could not reach the trapeze swing, we had seen an employee pulling it earlier so we waited for 10 minutes for someone to pull it for us before I decided to pick up the hook and pull it myself since all of the employees were otherwise engaged.
The worst part was that from the minute we walked in dodgeballs were flying around the ENTIRE facility, not just in the dodgeball section. My little sister was understandably anxious whenever a 100+ pound teenager would speed past her small 50 pound frame. These kids were not throwing the balls gently, they were whizzing through the air enough to knock the air out of any child. At one point, my 9 year old sister was hit with a ball by an EMPLOYEE. Without apologizing, the employees and their non-employee friends proceeded to verbally argue with one of my sisters, when she asked them to apologize after hitting my 9 year old sister with the ball. After forcefully apologizing and a couple of eye rolls, a group of employees and their friends went up to the front desk and proceeded to loudly gossip about the incident with the manager who I assume was their friend due to the fact that he was listening attentively to their every word.
At this point we decided it would be best to leave, even though we still had about 30 minutes of time. I tried to speak to the manager, but he was pretty curt and defended the employees and the other teens the entire time. We were not offered any sort of real apology or courtesy, and we left without a refund for our wasted time. Will not be returning. If you have kids, or want good customer service, this is not the place for you. read more
