My friend bought me the body butter for Christmas; I did not actually visit the store. So all I can say is that the body butter was like magic! Seriously. I have had severely dry skin all my life. I cannot believe the results I got from Gratiae body butter. My skin went from dry, cracked & flaky to baby smooth. I'm hooked. Another thing that really impressed me... I didn't start using the product until a year-&-a-half after I received it because I put it aside in my clutter & forgot that I had it. So, when I finally found it, I was skeptical about using it thinking it was probably spoiled or ineffective being that it's natural & organic. However, I am SO glad I took the chance because this has been the best thing for my skin EVER! ...and I'm in my 50s. I didn't realize how expensive this product was until I tried to re-purchase. Very pricey but, for me, worth it. I am very far from rich living paycheck-to-paycheck but don't mind paying the price for a product of this quality. In fact, my remarkable experience with the body butter has me curious about what the facial products could do for my sagging, wrinkled face. Gonna take advantage of the Black Friday specials!... BOGO on PHONE ORDERS ONLY! (Unadvertised; you have to call and ask for it.) Ph. (305)407-1975. Was gonna fly from Big Island to Oahu or Maui just to visit the store, but changed my mind because of the scary reviews regarding the pushy sales people. For product information, speak to the Spa Department. The female worker I spoke to was very patient, helpful & knowledgeable ...and not pushy at all. https://gratiae-usa.com read more

Do not to buy anything from Gratiae shop they sell skin care under the name of Claire in Ala Moana centre. We were there last week and they scammed my mum of more than $1800 usd and tried to take another $3000 and she had to shut down of all of here cards. They apparently have other stores around Waikiki so just be on high alert. read more

Just yesterday (May 1, 2026), I was practically dragged into the store after trying to be polite and listen to their sales pitch. I agreed to buy ONE product, as a courtesy try-out, and later last night, learned that while the pushy salesman was trying to get me to buy their bigger product, his man in the storefront was trying to charge more to my card, for the product I did not agree to buy! I was initially a little suspicious that I didn't see name tags, and I kept asking for a URL or other information to check out their products, which he kept dodging. I filled out a complaint form with details for Ala Moana management this morning, and it turns out hawking their products outside of the physical store (like posing as someone working out of the wheeled kiosks) is in violation of their lease agreement with the mall. Hopefully, they'll soon get kicked out for lease violation and fraud (I am disputing all charges, if I have to take them to court, I will, no matter how much $$ it puts me out). The guy who approached me sounded Mediterranean (maybe he meant to sound Italia, IDK) , and while he showed me pictures that looked convincing at first, I wouldn't be surprised if his friend photoshopped it all to look legit. He also claimed to have a flight out last night, so if he's still there, you know the business is a scam, and to report them. I'm changing all information I can (passwords, etc.), but I'm still scared they find me for extortion or blackmail. I'm not going back to the mall without company to keep me safe. read more

Beware of PREDATORY PRACTICES. SHAME ON ALA MOANA SHOPPING CENTER FOR ALLOWING THEM TO CONTINUE TO PREY ON TOURISTS BRINGING INCOME TO YOUR MALL. Same experience as Rae S. They harass shoppers walking by and then put their hands on you to pull you into the store. They then start applying their product and try to show you more of their product. In my case, something to remove age from the eyes. The person showing you the item is a very tall and broad dark skinned woman who makes you uncomfortable and coerces you to purchase products. They run your card for the one item they demonstrated on you, and then start running your card for other products. My card began to decline several charges and was able to get away. Also, your receipt will say they DO NOT ACCEPT RETURNS. There is no sign on the front of the business to indicate that. So until you get your receipt, you dont know what their return policy is. Shady people. Stay away. read more

Gratiae BY Nature - Ala Moana Center. 1st Floor next to Food Court. - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Terrible, deceptive business. Everything they sell is 1/4 the price on the internet. Do not buy anything from here.

Zero stars! How can Ala Moana Shopping Center allow these stores/businesses continue to operate while they harass shoppers walking by. The sales woman stood at the store entrance, waiting to stop shoppers walking by store front. The sales woman approached my mother who's 78 years old and began talking about wrinkles/skin care. I told my mother we needed to go but the sales woman continued talking to her. Although we were in a time crunch to meet people at the Food Court, my mother did not want to be rude and interrupt the sales woman as she was giving her sales pitch. I literally took my mom's arm to get her away from that sales person. Later, mom stated the woman was pushy and wanted to have her try the skin product inside the store. I do not think there are many women wanting skin care/beauty products at age 78. The sales people for this store uses aggressive sale technics similar to another Health & Beauty store named "Mika" on the mall level at Ala Moana Shopping Center. "Mika" has numerous negative reviews on Yelp, and luckily for shoppers that store closed in 2024. This type of predatory sales method is not welcomed here in Hawaii. read more

0 stars would be more fitting. These types of stores that push their lotions and other products on you for skin "care" really need to close and disappear. When I see these types of stores, I walk the other way or avoid them at all costs because they try to give you these weird skin care samples and then try to lure you into their store of who knows what. Please stop standing out in front of your store saying these are for your various skin problems (maybe you need them more than we do). We don't need this type of "sales" approach as a society. Nobody needs this. Just please go away. I've seen these kinds of stores in San Francisco too and just despise their whole approach. One of their sales associates jumped out at me pushing their stuff on me as I was passing by. Please just close and stop harrassing people with your questionable skincare products while we are just wanting to enjoy our shopping experience. I will be reaching out to Ala Moana Center next to voice my concerns about your store. read more

Came here on Wednesday and was helped by a lovely gentleman after an event! I liked the product but was not 100% on the ctox product and went back today to see if we could try the Btox product. The guys today kinda rude and arrogant. I did like the product visible result right away but we decided not to purchase because we don't want to purchase from a business with arrogant employees like that. To the lovely gentleman from Wednesday I would give him 5 stars. Service today was a 1 star. Product itself 4 stars for the one for today super effective. The ctox was nice but doesn't make sense without a promotion. read more

-zero stars "I said no thank you" and he was very insistent so he came out side and said let me do this for you - directed me INSIDE the store BEWARE!!!! then he got a fan to dry the $2000 eye crap that should last 3 years or what ever. and I asked to see the mirror TO SEE WHAT THE CRAP was put on ONE SIDE, as I said I feel "I like this feel" next another person step in and says will that be cash or card? I say excuse me? then she says don't you care about how you look? and pushes the mirror to my face, and I push it away and said I saw my face now do the other side. I push the mirror away and she said I hit her, I said NO I DID NOT want to look in the mirror and pushed it way. she said I will call security and we have cameras and I yelled CALL SECURITY, now fix my other eye, SHE TOLD the other 2 employees NO do not and I said CALL SECURITY and started yelling to every one that she wants CASH or Charge and I said NO and she refused to finish the other eye, I went to the MALL security made a report and said they have camera footage and I was so upset I was shaking and crap crusty on my face, I told security look at what they put on my face, looks like I just woke up and didn't wash my face. STAY FAR AWAY FROM THAT SIDE OF THE MALL!!! they will sucker punch you! THEY NEED TO BE REMOVED FROM THE MALL and go hustle on the street. VERY BAD For HAWAII visitors and people, stay away! I want to say now you know BETTER ---go and take them for a crazy ride, trap them in their own shit and waste their time! Take them for a ride and let them waste their time and laugh as you walk out and ----- I think I just might line up a few friends and have a F U party on them! milk them for everything! read more

Zero. 0/100 The poorest of poor. This happened on Tuesday, July 31, 2024 at around 12pm. I saw the Moomin Shop right next door to this place and headed straight toward it. It was very obvious I was interested in the Moomin shop as I was right in front of it. Whoever was working at this time (short hair, not long hair) shouted at my mother and I three times. The third time he yelled so loud my mom had no choice but to look at him. I entered the Moomin store wondering where she had gone and saw he lured her over to this store. He apparently wiped off some of her makeup and put eye cream on her and she was able to come meet me in the Moomin store, but she said he wanted her to come back. While I was looking at the merchandise in the Moomin store, I look out the front window to see him peeping into the store to check that we hadn't "escaped" him. (That's harassment.) One of the workers in the stores nearby saw us trying to escape the workers from Gratiae earlier, and said the workers here are always harassing people to buy their $2000 products. When we finally exited Moomin he rushed over to us to check on her and he wanted to put some on me too. I said no we had to go as I had an appointment at the Apple Store and pointed in some direction. Apparently this wasn't the correct direction of the Apple Store as the employee from Gratiae said with attitude "But the Apple Store isn't that way" -- not sure why we are getting into semantics when it doesn't matter and we have the right to leave for any reason and don't owe him one to begin with. He says "I just want to show her something". Not wanting my mother to be persuaded or guilted into buying something we literally didn't come here for. I said "I have to meet my husband" and with more attitude he yells "OKAY FINE BYE". And we were finally able to leave. I am very grateful it didn't escalate further than that but it SHOULD NOT EVER BE THAT DIFFICULT TO REFUSE A WORKER. NO MEANS NO. It is incredibly, exceptionally unprofessional and inappropriate to come here and treat Native Hawaiians this way. How dare you. I am appalled by this inappropriate behavior from the employees at this place. His name is FABIO read more

Wish I could give 0 stars.... The rip off eye cream I bought came with a "free facial" and I was going to a concert that night, on Oahu just for the weekend for the show. Some extremely rude gentleman ("here from Italy just for the weekend" - what a load of crap) was to give me my "free facial." It turned out to be a high pressure sales tactic for some stupid $5,000 "line erasing apparatus" that you can buy on Amazon for $79. He put something on my right cheek, found out I wasn't going to buy the stupid $5,000 red gun thingy and basically rudely asked me to leave after he insulted me! I was appalled. I walked out the door with my mouth hanging open. He was a total asshole. A few stores later I looked in a mirror and had white crusty crap all over my face. They let me leave looking like that. DO NOT BUY ANYTHING AT THIS RIPOFF STORE! read more

A friend referred me after she purchased some products from this store . Awesome products and really friendly staff. read more

I bought for my mother products from them, Johnny helped her and gave amazing costumer service, my mother loves the products and saw amazing results, I really recommend about this store and their special products read more

The products are amazing, and they make your skin healthy. My skin has never felt more better after applying these products. I highly recommend. read more

I wish I had read a review before I bought these products. I bought a Perfecto X for $3100. I just wanted to feel better in a Covid world and I succumbed to extremely high pressure sales. I have been using it faithfully for 6 months and no discernible difference. DO NOT BUY! I wasted this money and I'm on a teacher's salary. I was also supposed to get lifetime products but that didn't happen. I wish I could return this to recoup my loss! The products themselves are overpriced and while they have a nice texture, you are better off going somewhere else for products that work. Hard lesson learned! read more

I agree with every single review about this place and I can't believe they are still in business. Shame on them for trying to get a bunch of personal information and tried to smooth talk me. Here's the thing. I am born and raised here, not a mainlander, so when he mentioned a certain state, I got triggered hardcore because it reminded me of all the craziness my mom went through with my dad a couple years ago. I got a sample, but guess what? It's in the trash. Don't talk to me again or next time I'll get the police involved. read more

I've had a TERRIBLE experience with this company. They use flattery, manipulation, and lies to make their sale. I have allergies and made that clear to the sale associate. I asked if they have samples that I could try before committing to such a high priced product. He swore that he couldn't offer me a sample but that I could ABSOLUTELY bring the product back if I had a negative reaction. I purchased the products shortly before Christmas and New Years. Everyone knows it's not wise to start a new skin care routine right before the holidays. So i waited until after New Years to try the product. My face got hives and peeled twice in reaction to these products. When I tried to return the product as soon as I could, I got the run around. The manager called the associate that had sold to me to verify my story. He verified that he had told me I could return the product if I reacted. Then she made a fuss about how the product was opened and how it was after one week of purchase. I asked her how I was supposed to know if the product worked for me if I didn't try it? Then she said that the decision was out of her hands. She said she would speak to customer care and get back to me the following day. She didn't. I went in on my next day off (which was about a month later). Two guys were there who claimed they didn't have the authority to do returns. When telling my story, they frequently told me to calm down. I was calm. They were being manipulative. They collected my information and promised I'd get a call. I never did. I spent $200 on absolute GARBAGE. This is a slimy, dishonest company. I've held off writing this review only because I didn't want to revisit how foolish I was to have fallen for the slimy tactics. read more

These people are so unbelievably pushy and relentless. They are the only employees with a proper storefront in the entire mall who hang outside in front of the business and behave like touts, in the hopes of snaring passersby with their aggressive, obnoxious, ridiculously hard sell tactics, trying to lure you in and unless you have a steel spine, you almost likely will succumb (I didn't as I learned a bitter $270 lesson 11+ years earlier with the Dead Sea kiosk vultures). Really low-class behavior, suited to a 3rd world bazaar or brothel rather than a 1st world shopping center. I've had to use different paths to avoid passing and receiving repeated harassment, esp by the short guy who claimed to be Spanish. This individual *always* calls out when he sees me and when I refused those stupid "free" samples he asked why. Jerk, I don't owe an explanation esp from some creepy pushy stranger trying to get into my wallet! Don't talk to me, don't accost me. No means NO. I don't want nor do I need your overpriced crap. Got so fed up I complained to the mall about their highly invasive, sleazy conduct. What creeps! And btw, given their ludicrously priced products and disreputable practices, it's advisable to buy from a legit company with hassle-free return policy like Sephora, Neiman Marcus, Bloomingdales, Macy's or Nordstrom, etc. Or to get cosmetic procedures/plastic surgery for issues that no skincare would fix. If one does succumb to these jerks, if they refuse to take the return or make a stink about it, do a chargeback if all else fails (hopefully you paid via CC). read more

This was the WORSE, HORRIBLE and DISGUSTING customer service I have ever experienced! They must be shut down! Tutu always frequent Ala Moana with her friends and the sales guy LURED her into the store told her they had creams to help her 80+ year old skin! Unknowing that it was going to cost her $800+ on her bank card, they got her bank card and charged it! She suffers Alzheimer's and Dementia! After a few hours I find out when she got home what happens, I took the unopened products back on the fly and demand her money back! THE SALES GUY TRYING TO EXPLAIN WHY HE CANT!! WTF!!! I told him he caught an led an elderly woman on fixed income who was walking by as she does everyday and robbed her of her fixed income for food and rent and stole her money!! She not a wealthy tourist on vacation!! I couldn't believe!! I argued for ONE HOUR BEFORE HE RELUCTANTLY AND UNHAPPILY AND DISGUSTEDLY VOIDED TUTU'S TRANSACTION!! No 'sorry we couldn't do business'. No 'I'm sorry for any misunderstanding'. No 'Sorry Tutu didn't understand and we'd be happy to take back the unopened products!' At least 'I' thanked him for voiding the transaction. I have filed a Negative Review with the BBB and contacted the Ala Moana Management Office. Not surprisingly, the BBB already gave them an 'F' rating! Beware Kama'aina!! They may catch your Kupuna too during their casual walks around Alas! These culprits need to leave the island, definitely NOT locals!! read more

I was able to get a refund but it was after much time and effort. Moey, the sales rep basically ripped me off. I have bought from this store before and paid cash. Passing by one day, I was asked to try a free sample and I made a purchase. Persuaded and lured again with some come-on sales talk I made another purchase and paid cash again. My third purchase at this store and never again was an over-charge on my card of 1000% and the receipt was found 10 days later, concealed in a blank sealed envelope in the bottom of the bag with the product and the 7 other products he said were free. The whole ordeal is a long and stressful-story but one bad person can spoil it for the rest of them. When I finally got the charge reversed, the manager, (not the one I had originally filed a complaint with) said it was a miscommunication because I might not have understood the accent. I'll give him the benefit of the doubt since he didn't get the whole story. read more

so yelp keeps deleting my reviews which are honest but leaves all the other reviews up that talk bad about this business. so i wont talk bad about this business. let me talk about a product. so they have this mask that you put on your skin for a couple minutes. when you rub it off it turns kinda dark makes you think you're getting a great cleaning. the live demo on me worked wonders. i was quoted about $120 for a bottle. when i refused the woman there said she'd lower it to around $50. i was a sucker and bought it. upon looking up the actual cost of the same stuff on another online retailer found it to be $10. now here comes the worst part. honestly whoever got suckered with this dead sea masque can try it. apply a small amount of this on a plastic/hard surface like a tupperware or plate. let dry for couple minutes. then rub off... hmmm does this magic dead sea thingie exfoliate and clean tupperware so well that it reveals all the hidden dirt in the micropores of the plastic? why yes it does! there you go yelp! a positive review on a product. read more

They're clowns. How can you possibly be having such disgusting people working at such a "high end" store. They lure you into the store and try to tell you hey this is free - go ahead and take it, its for our promotion and then charge $3000 extra to your account on the side of what you actually meant to purchase!!!!!!!. When you try to return it they act like children and lie about everything and make you sound like youre a horrible person. Gross! My aunty called the stores headquarters and they said yes it was a promotion and the item should have been free. Yea well this employee was asking her how much she had in her bank account and gave her an extremely hard time giving her, her money back. I am beyond disgusted by human beings. Mainly the ones who work at this establishment. read more

I have used about every $$ product on the market. The 60 second correct cream erases all wrinkles and totally gets rid of eye bags! By chance tried this product, cant believe it,,,,much better and cheaper than botox. It keeps wrinkles and eye bags away for over a day with just a few dabs. Most similar products will NOT work with makeup, when you try to apply with makeup its a huge mess. Gratiae I just dab on after Im finished with makeup and it works wonderful!!!! read more