Went here last night with a friend, and we are still talking about our experience.
I called on Thursday evening with regards to making a reservation for Friday night, knowing that it would likely be busy. The woman who answered the phone took down my name and number, and we set up a reservation for 6 o'clock. When I plugged the address into my GPS on Friday, I saw I was going to arrive late because of traffic, so as a courtesy, I called and asked if 6:15 would be a problem. I gave my name, and they indicated that I didn't even have a reservation, but that it should be fine, to come on in. With everything that followed, we perhaps should've took that as a sign.
We were seated within five minutes of arriving, so that was great! We were given menus, and after about 15 minutes the waitress came back to take our order. When she did, we were told that one of the drinks that we were looking at on the menu, and the entrée that I wanted, a veggie burger, was not available. We asked for a couple minutes more to reconsider, and she came back 15 minutes later. Now we've been there for a half an hour, and haven't even ordered. Finally placed our order, and the appetizers came out in about 10 minutes. The cauliflower was absolutely delicious. That is the only reason they are getting two stars. Honestly, I would give it a five, but the worst restaurant service either of us have ever received, deducted stars. I am not generally one to complain, I have chosen not to send substandard food back at other places in the past, but I am hoping they can value constructive criticism.
We finished our appetizers, and continued chatting and catching up, and after about 20 minutes, we started wondering where our food is. We flagged the waitress down, and she said she was going to check on it. She came back 15 minutes later (sensing a time pattern here) and told us that "something happened with the order", she indicated she knew what I ordered, but couldn't remember what my friend ordered, so clearly our orders weren't even being prepared. She said she would get it right in. We weren't in a hurry, so it wasn't a huge deal at that point, and we ordered second drinks. Mine came out right away, hers we had to ask for a second time. An additional 30 minutes went by, and in the meantime our waitress walked by no less than eight times, and wouldn't even make eye contact with us. I finally flagged her down and asked if she could let us know what was happening with our meals. She said she would come back and let us know. In about five minutes, the macaroni and cheese that I ordered came out, and she told my friend that her fish tacos were going to be coming out soon. I did not start eating my meal as I wanted to wait for my friend, assuming her meal would be out as promised. Starting to eat without her felt rude. My mistake, by the time her fish tacos came out, my macaroni and cheese was luke warm, and congealed. I went to bite into it, and it contained steak, even though I did not order it with steak! I picked all the meat out. The waitress swung back by and asked if there was a problem, and I let her know that it was not the dish that I ordered. At this point, the wait time had been so absurd, I didn't want to order a new dish. She told me she would comp it. Honestly, if anybody's meal should have been comped, it should have been my friend's because she waited well over an hour for her food. While all of this waiting was happening, on 5 occasions, different wait staff came up to our table and tried giving us other people's food and drinks, clearly mixing up tables. It was almost comical to us.
We finally ate.
A very nice gentleman walked by and asked if we had ordered deconstructed cannoli. We indicated that we have not, but jokingly said we would be glad to take it off his hands. He had seen us waiting for such a long time, that he offered to bring us back a dessert to share, and that it would be "on him". We were appreciative of this.
We got there around 6:15 and were intending to leave by about 8:30 because my friend had to work the next morning. The whole meal ended at 10:15. FOUR HOURS later!
The worst part was, even with one meal deducted, and the free dessert, our bill was still $78. I ended up paying $55, because I offered to get one of my friend's drinks for being the one to choose a place with terrible service, and she ended up paying the remaining.
I'm unhappy that I spent quite a bit on a meal that was luke warm, incorrect, and very delayed. I would've happily paid for the drinks and the cauliflower, but I don't feel we should have been charged for either meal. A manager was not available to speak to.
Based on this experience, I would not recommend this restaurant, which is really unfortunate, because the appetizer and dessert that we had actually was quite good and the atmosphere was really nice. read more