Working with the salesperson Anita was awesome, she even helped me close the deal over the phone, Miriam is a dream in customer service and Kevin is a true artist at designing the layout. Jen over at stonecutters set up fabrication and installation - check out the photos! read more

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We went to Granite Depot looking for new kitchen countertops. We told the saleswoman, Connie Eckert, that we were looking for something that looked like marble. Connie showed us a slab that we liked, and we proceeded to the purchase process. It was never discussed if the product was "through-body." After installation, we saw that the product only had the marble veneer on the top and the edges were completely unfinished (edges didn't match the color of the top). When I attempted to contact Connie to discuss a resolution, she said that she had referred it to customer service and hung up on me. We never heard from customer service. And attempts to contact them were met with a full voicemail box. We visited the store and were told that the customer service person was offsite and then would be on vacation. They made no attempt to resolve the issue of the product they misrepresented. Go elsewhere. You will be happier with the end result and will also pay less. read more

Granite Depot - You can see the edges are white and really look nothing like actual marble. - Countertop Installation Near Me - Denver, Colorado

The team at Granite Depot went above and beyond to install stunning countertops in my mother's kitchen. This renovation had been a long-time dream of hers--to create a beautiful, welcoming space--and the staff made that dream a reality. Their professionalism, attention to detail, and genuine care throughout the process truly set them apart. We're so grateful for their dedication and for helping transform her kitchen into something truly special. Gloria Poljanec family read more

I was greeted by the receptionist and was shown to the showroom and told that a salesperson would be meeting with me in a timely manner. I liked having the freedom to explore the inventory without someone breathing down my neck. The receptionist told me to note slabs that I was interested in. There is so much to see that this is very helpful. Anita, the salesperson, is fantastic. She took her time explaining the different types of solid surfaces and asking what would best fit my needs. I returned to Granite Depot, after looking at other stores. I found a slab at Granite Depot that I could not find elsewhere. And purchased it. Anita spent almost 3 hours with me suggesting designs for the kitchen update as well as looking at floor colors to match the new look I want to achieve. I went to Granite Depot as a recommendation from the contractor I have hired. Thus far I would recommend Granite Depot and asking for Anita. read more

Worst company I've had to deal with. They were a nightmare every step of the way. Trust the terrible reviews. I told the owner about the terrible reviews, but dismissed he them as competitors writing them. What a joke. The bad reviews represent the very same headache I've experienced. Stay away from Granite Depot unless you want a botched install, untimely install, false charges, the runaround and more. read more

The granite is nice. That's where it ends. The cabinet service is not recommended. I had a horrible experience with a tearout and new install and ended up having to hire contractors to finish the job and fix their multitude of errors. Cost me an extra $3,000. Their measurers did not measure correctly. Rude installers, incompetent subcontractors, customer service is deplorable. Not transparent. read more

We visited quite a few granite warehouses in the front range metro area to find the slab that really excited us and would work with our overall kitchen design. Granite Depot is a little different as they have the layout and fabrication done within the same organization (sister company fab & install). This is not a high end warehouse, but moderately priced with some exotic slabs. When we found the slabs we really liked, of course they were in the exotic range, but not stratospheric priced. We wound up dealing with the sales manager and it was a very straightforward business contract. When the time of install approached about six weeks later, the company that does the measurements for GD and several other companies came out with their very high tech laser equipment and explained everything, went over all the dimensions which we signed off on. It was a family business who had been in the fabrication and installation business for generations. Prior to the fabrication, we elected to visit with the CAD layout guy at Granite Depot for a review meeting, which was $200, but gave us piece of mind given the cost of the materials. We basically went with the layout he did on his computer application, and confirmed our desired edge design. The fabrication as nicely done and the installers were careful and considerate which we appreciated since the entire kitchen was new from the floor up. Our overall experience with Granite Depot was excellent and we would do business with them again. read more

Best selection and pricing in Denver! Owner is super nice and accommodating. We went to a dozen different stone stores and Granite Depot was by far the best. read more

My 80+ year old mother went to look at counter tops with her 90+ year old spouse and ended up being sold a $5,000 contract for less than a single slab of countertops with 50% down. When I called to understand the next steps, I was told they were going to need to pay the balance of the contract before the installation was even scheduled according to contract terms that were never explained to my mother. My mother was told the balance would be due after installation. We cancelled the contract within 24 hours of the signing and was told they are going to keep her $2,500 deposit according to the terms of the contract. I have done some research and can get this done for 1/2 the cost by a company that is reputable and does not expect payment in full prior to installation. So not only did they take advantage of my elderly parents by not explaining the entire process properly, but also tried to over charge for the services by double, most likely because they were elderly and didn't know any different. I was willing to go through with the contract, even though they drastically over charged my mother, if they would have just agreed to allow final payment once countertops were installed. I was told that was not an option by 2 different people. When I called to try to discuss this with them, I was not allowed to finish a sentence or explain where I was coming from. I was cut off at every single sentence I tried to have. I was ONLY allowed listen to them and not speak at all. I have been in the construction services field for 30 years, so I am not oblivious to how these companies work. I would not, for any reason, use this company for any of your needs if this is how they think doing business should be done. Taking $2,500 from an elderly couple with absolutely no work being done and refusing to refund their deposit within only 24 hours after signing is JUST PLAIN BAD BUSINESS and they should be ashamed of themselves! I am absolutely disgusted that businesses like this are able to stay in business on the backs of hard working people that put their hard work and money in already. No wonder they are still in business, they steal your money and use "their contract" as a way to keep funds they have not earned. read more

DO NOT buy anything from these crooks. They stole my money and NEVER received the product. they advertise 50 - 70% off but don't give you the original price -total ripoff. read more

We have been needing new countertops in our kitchen for a very long time. I saw an ad for Granite Depot and got in touch with Steve. We met him on a Saturday. He took us thru the warehouse and explained the differences between granite, quartz, and marble. He was very patient and answered all of our questions. We fell in love with Medusa Marble. Steve came out and measured our countertops that same day. We paid half down. By Monday, Val came and made a template of the countertops that they would use to cut the marble. Val was professional and excellent at his job. By Friday, our new countertops were installed! The whole process was incredible! read more

Granite Depot - My beautiful countertops installed by Granite Depot of Columbus. - Countertop Installation Near Me - Denver, Colorado

My husband and I visited this store and it was the weirdest experience we've had for a long time. Nobody was there but us, and yet we didn't feel welcome at all. From the front desk person to the sales agent, we felt like they really weren't interested in helping us. read more

They send idiots to your house who measure wrong and then try and blame you. The owner is an animal and if he spoke to me in person the way he did over the phone it would have gotten uglier than it already was. They try and get more money out of you when they show up to finish the install. If I could give them zero stars I would. An absolute disgrace. read more

Don't be fooled by their commercials! Now I know why they have one and a half stars. It was a complete waste of time and felt like a scam. They walk you around and show you slabs which they have many beautiful options. Every slab says 50 to 70% off Which is a joke. They don't tell you the price of the slab they don't tell you the price per square foot. They wait till they give you the estimate and only takeoff $600-$1000. Prices are not broke down. They just give you the total on the estimate. I have a little kitchen and after all their add-ons and fees, it ended up being $147 a square foot for the cheapest stuff they had that they said was on sale for $20 a square foot. If they would just do straightforward pricing and not try to scam people it would be a much better business everywhere else was $50-$75+ a square foot installed complete. It was a complete waste of my time. read more

I came very close to choosing another granite supplier because the reviews were just not good. So far, though, my experience has been excellent and I'm so happy I gave them a chance. My sales person, Pablo, was patient, knowledgeable, funny and thoughtful. I was contacted the following business day to schedule the templater and he was put to the house within a few days. The communication has been top notch. I'm hoping thr remainder of the process goes as smoothly. read more

We bought our new countertops from Granite Depot and the whole sales process was great and easy. Then came the counter installation...they ruined our backsplash, forgot to cut out holes for outlets and now will not answer us when we asked for our slab remnants to fix what they ruined. I would not use them. They created more headaches when we thought this would be an easy one day process. We are still trying to fix what they ruined. read more

I would definitely not recommend this company for anything. We were told when we picked out our granite and placed a 75% deposit that our countertops would be installed in approximately 4 weeks. We were hosting a family reunion within 6 weeks so we felt there should be no issues with the time frame. It wound up being more like 8-9 weeks before it was installed . The communication with Granite Depot was just about non existent. Calls were either not returned or returned days later. We picked out a beveled edge and didn't get that, what we were given was what they called an eased edge which looks like no edge at all but nevertheless we had to pay $10.00 per lineal Ft . For what I'm not sure. Overall I feel this is a very unprofessional company and will never consider them for future projects. read more

Once they get your money, they're done worrying about you. Long on promises but short on service. Never again! read more

I did not feel that my questions were answered well. The contract is extremely long so they cover everything possible that can happen, and they ARE NOT GOING TO BE RESPONSIBLE FOR. Make sure you understand everything before you sign. After they did the template, the cost went up $500 and during installation they damaged my newly painted walls all around the installation. Now I have to paint and repair them. I think they should have mentioned this when they came to do the template. When I inquired, I was coldly told, "It's in the contract." I will not use them again or recommend them. Dina told me one weekend to come in and get I could pick up a sample. When I arrived nobody knew what I was talking about, and I had to wait a long time because "I didn't have an appointment and the people working that weekend were busy with CUSTOMERS who scheduled appointments." Poor communication and bait and switch. I wished I would have looked at all these YELP reviews prior to going to them. I would have never done business with them had I seen this. Their service is extremely lacking. Weird not welcoming feel in office. Salesperson may or may not reply to text questions. read more

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This place charges a lot and then subs out to Stone Crafters. Neither company responded to my plea for them to come back and finish the job. The installers had left my electrical outlets disconnected after they installed the backsplash. I am a woman in my 60's and not an electrician! There was nothing in their contract that said that I would have to hire additional person to finish the job. The one star is for the plumber who was honest and forthcoming in his part of the job. I love my new sink. read more

Granite Depot - What are those 2 lose wires for? Why isn't the faceplate on? - Countertop Installation Near Me - Denver, Colorado

Shoddy workmanship Would not provide itemized pricing on invoice Worst customer service ever encountered read more

After comparing other cabinet and countertop companies I settled on Granite Depot. Huge mistake. Because of the supply chain, I purposely chose stock cabinets that could be delivered within my specified timeframe. This was confirmed by the salesperson. When it came time to pick up the cabinets Granite Depot had not paid the distributor. The distributor would not release my fully paid-for product until THEIR CHECK CLEARED. This set the delivery to GD back 4 days. I was told by my salesperson that he had checked all the pieces that there was only one issue with a trash can - okay no problem. BUT, wait the skin was damaged and warped and there was not enough trim. Called to get this straightened out - one week later the product had not been paid for and again the distributor has to wait for THEIR CHECK TO CLEAR and it will be another week. Now the fabricator of the countertop came out to measure and told me that you can not use a previously used sink for an undermount installation. No mention of that - even in contract. Now a new sink must be purchased. Oh, did mention because of their incompetency I had to cancel the template measurement 4 times? Granite Depot's lack of transparency, poor communication, and business practices DO NOT make up for any savings you might get. In fact, it will cost you. I disregarded the reviews because only unhappy customers post reviews (right), my mistake. This is the 4th kitchen remodel I have done and I have never experienced such poor customer service and/or professionalism. Think 10 times before using Granite Depot. BBB next! read more

Customer service is terrible. Their installers damaged a brand new dishwasher during install. Dozens of follow up calls to Robie and her replacement. Absolutely no action. Messages are not returned and always are on another call if they aren't out. Under no circumstances pay them in full until you are happy. The sales process was fun and enjoyable. The install required weeks to get the sink reinstalled and the corbels to properly support the slab. What started off as a good project has turned into a frustrating and miserable experience Just a basic level of cooperation would not be hard Next up Dave Logan review. Update: called DaveLogan.com and the issue was resolved quickly read more

This place deserves zero stars. I do not trust that the 5 star reviews are from real customers. There is a reason why there are so many poor reviews. I paid $9000 for quartzite slabs and they completely botched the fabrication and installation. On the scheduled installation day, the representative told me that they were having trouble with the fabrication because they have little experience with quartzite. They sure did have problems that then became my problems. They lied about breaking and gluing parts of the slabs. They lied about their experience with custom fabrication of quartzite slabs. They made errors in measuring and/or fabrication then claimed that it is appropriate for countertops to be so short that they don't cover all of the cabinets! They also created gaps in several areas that they simply filled with glue. They claimed that it is correct for the cabinet overhangs to vary as much as an inch from one place to another. There was a special cutout for an outlet that we discussed in detail with the specifications included in the contract. They totally messed that up as well--even with 2 tries. Representatives failed to show up for on-site visits twice then arrived an hour late for the third. When they did come they denied certain problems (that the slabs were broken and glued and that they were too short) and for the rest they just said that the lousy job was the best they could do. Do not let these people anywhere near your money or your home. They don't know what they're doing and don't care. read more

Absolute garbage!!! Their own fabricators would not cut our cooktop cutout because the finish was bad, it's their sister company. Called several times and in the end they told me too bad, nothing we can do about our crappy product. Don't believe their blowout sale BS either, it's their normal pricing for a sh*t product! read more

Do not do business with this company. They takes you money upfront, then when they make mistakes and miss appointment they claim not to have any responsibility for their actions. They completely mis measured our bathrooms, due to stating the wrong size slab height. When installed the material did not fit. Then lied about why this happened. The installation was on 6/26/2023, yet it took several calls and emails to get the fix scheduled (a total of 15 days). Then their installing company missed the two day window to reinstall part of the job, with no notification. After the job was done we found chips in the backsplash. We were promised that we would get a call back 10 day later we still do not have a response. One of the sales points that attracted me to Granite was that we as the customers would be dealing with one company. this was not true there is Granite, Stone Crafters (their sister company) and independent contractors, all bouncing the customer back and forth. Last they put in their sales agreement that they can charge you for canceling or changing an appointment but deny any responsibility when they cancel or do not get back to you. read more

They contacted us because we had a remnant left from 2019. We decided to have 2 bath vanities made from it. We had to pay a deposit of 1/2 the job when we signed the contract. That's pretty standard although our drywall company NEVER asks people to pay upfront. Then we get a call after the template had been done that said we had to pay the remaining balance. We haven't even gotten the install scheduled, let alone done. The deposit we paid should have covered the cost of fabrication because the stone was already paid for in 2019. Normally, you pay the remainder of the job after it is complete so you can make sure it is done to your satisfaction. They have very vague wording in their contract. I would have cancelled the job and never worked with them again but that would have cost us $874 per their contract. So, we are going ahead with the project but WILL NEVER WORK WITH THEM AGAIN. read more

Buyer BEWARE. I have waited over a year to post this review because I wanted to calm down first. I am still very angry and I think about this mess all the time along with seeing the destruction of our tile work. Granite Depot was contracted out to install the countertops that I purchased. The two men that came in to install the tile did an absolutely horrendous job. I though it looked great until a bit later when my dishwasher stopped working properly. I called a repair person to look at the problem He pointed out that there were so many shims in place that one of them knocked into my dishwasher so it did not latch properly. After SEVERAL phone calls and emails a repair team was sent out. They did great work to fix the countertop. HOWEVER, the work that was originally done was don so poorly that the counter dropped from just a smidgeon to nearly two inches lower! I could actually put my lower arm through some of the gaps when they were pointed out to me. I had not noticed this because I don't tend to crawl around on my floor. My problem now lies in all of the glass tile we installed after the counter was originally installed. By this time no one will email me back only call because they probably don't want their words on record. The last call I received the manager said they are not liable for the tile repair. How can they not be liable? Avoid this company at all costs!!!!! I am not one write negative reviews but this is just awful. I sit here with a box of tile and I don't know how to fix this mess. When we installed the tile originally and it was beautiful. Now it is shoddy and we don't know how to fix it. I am more than happy to share pictures if anyone wants to see this mess. This company should be embarrassed. read more

We ordered cabinets the first part of March. It is now July 8, 2021 and we only have laundry room cabinets that are the wrong size and no bathroom cabinets. We have been without cabinets and a sink in the bathroom for over 4 months. The cabinets we ordered were represented to be composite and when they arrive they were not composite. Granite Depot does not return calls like they say they will. This is the worst experience I have ever had dealing with a merchant. read more

There are many composite granites out there that are less expensive but real stone has variations and imperfections that just cannot compare to composite. I found staff to be very helpful and there was quite a selection. Decided on a quartzite that had purple running through it. LOVE it! So many compliments! Beautiful installation! Heads up tgat installs November/December take some time so plan ahead. read more

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Granite Depot has by far the worst staff and horrible shopping experience. Ginny, our salesperson, was a complete nightmare to work with and the rest of the managers aren't much better. We bought our granite from here but once our fabricator arrived to pick it up noticed that their slabs were unpolished and had many chips/cracks. They do not allow refunds so they told us to come back and pick a different type of granite. Once we went back to pick something else they were rushing us and trying to get us out as quickly as possible. We were trying to decide between two when our salesperson started become extremely rude. She then started saying that she had other clients designs that she needed to work on and didn't have much time to help us and practically yelled at us to decide now. We chose our granite and were about to finish when she suddenly changed the price of the granite by $300 from what we just agreed on. When we questioned her she started getting more and more rude and wouldn't give us a clear answer saying that there might be something wrong with her calculator or she made a mistake before but that this is the actual price. At that point she basically said that we either need to pay or leave and come back another time. We just wanted to have this whole experience over with so we agreed to that price when she then said it's actually $600 more than what we agreed on! She kept repeating the same excuse that something was wrong with her calculator and then she patronizingly claimed that its okay because it isn't that much more. This place is a complete scam that just wants to collect money with no transparency or any type of help. Their only priority seems to be to manipulate customers to try to get the most money out of them. Please save yourself the frustration of working with the rudest/unethical people. We completely regret ever doing business here, the worst experience from start to finish. Save your money and go anywhere else but here! read more

Stan B. I don't remember the name of the company, it was quite a while ago and I don't know if they are still at the same location, but here is where they are located. Just south of Ellsworth on Kalamath before you reach Alameda, there is a set of train tracks. As soon as you cross the tracks, take a right turn and then an immediate right. that is where we found them. Good luck! read more

Overcharged on granite for a Veteran on their Veterans Day sale. No call, no show on installation day, was scheduled over a month in advance. The next day- two hours late. I do not recommend this company, I hope they go out of business. They didn't offer to refund installation fee or anything. read more

Went to Granite Depot to shop for cabinets and granite countertops. We had a bad experience with the salesman. Acted as though we were bothering him, very offensive, and couldn't take the time to ask us what we were looking for or show us options. All around bad experience. read more

GRANITE DEPOT MARYVILLE. Read the reviews before you decide to do business with them. Wish I had. Countertops went as planned. Full backsplash is where things got ugly. Today is the third Monday when we finally had second sink backsplash installed due to sloppy fit and finish. Item was corrected but at the cost of being without sink or full kitchen use for three weeks on a 12-13 day promised final installation. This is the owners response after all was said and done. His exact text cut and pasted. "My company done everything to make you happy. But in business no matter what you do sometimes you can't make everyone happy but I try my best. Have good evening sir". Blow up the window photos to see original cuts next to plantation shutter. Then how about 4 cigarette butts left in my driveway today and the dust for me to clean up. Okay, they finally got it right, but what a disappointing experience. read more

At first, the experience was great. Beautiful slabs everywhere to choose from and such great help from the salesperson...then I paid. Cash, all up front...and they just couldn't be bothered with me anymore. I will say that the product is beautiful and exactly what I wanted AND the install team was absolutely fantastic. That is the last good thing I can say about Granite Depot. Not only did they over sell me (I bought 2 full slabs with almost a full one left over) but when they forgot an important area in my kitchen, they charged me for it AGAIN even though it was not done right the first time. Then, when I asked for my remnant (it was supposed to have come with the installer), I got the runaround for 3 months. 3 months of calling every single day and escalating to whomever would listen...we FINALLY got the remnant but had to go pick it up ourselves. They never called back when they said they would and it was very evident that they did not give two (you know whats) about us because we already paid. The customer service end to end is abhorrent and for my future needs, I will be using Stone Crafters (they also do the installs for Granite Depot) as it was they, who finally made this right for me. Granite Depot is not the place to go if you want a business that cares about the experience for their customers. I only gave one star because no stars is not an option. I am telling you, do not do business with them, you will regret it. I do. read more

My experience with Granite Depot has been terrible. Granite Depot will lie to you. Do not believe anything they tell you because it will be a lie. Granite Depot initially told me that the project would take 10-15 days to complete from the day that made my initial payment. It should have a red flag when the sales person asked for full payment. I paid 50% down expecting to pay the rest when the job was completed. Seems reasonable right? 11 days later Granite Depot sent a person to my home to do the template. Nice guy took measurements and he then tells me 10-15 days. I was a little annoyed because it sets my kitchen remodel behind schedule. 7 days later Robin from Granite Depot calls me and leaves a message to call her back. I'm assuming she is scheduling the install. I called her three times over a two day period and she did not return my call until two days later. Robin then tells me "per the contract" I needed to pay the remainder of the balance and it would be 10-15 "business days" before the project would be done. I felt like I was over a barrel because I was now three weeks into this project so I paid the remainder of the balance. I know stupid and should of cut my losses and had them deal with my credit card company. I paid Robin and she still would not give me a definite date on when this Install would take place. Robin stated that I would receive a phone call in a few days to get an exact install date. Of course I didn't get a phone call. Absolutely zero communication from this company. No email no text nothing. They are the worst. Sure they have lots of selections but honestly they are not worth the stress and I have learned you get what you paid for. DO NOT DO BUSINESS WITH THIS COMPANY! I plan on filing a complaint with the BBB tomorrow and contacting my credit card company and filing a grievance with them. Hopefully I will get my money back. read more

Awful, horrible experience and we are far from done!! Purchased complete cabinets and granite for a kitchen remodel. Paid for most of it back in May. They tore out my existing kitchen the end of July to figure out the some cabinets wouldn't fit (measurement error on their part) one set of cabinets were missing, an oven cabinet was never ordered and what was purchased for the sink was wrong. Four additional orders to the cabinet factory were placed over the next month as additional issues were discovered. Now after being without a functioning kitchen (no sink, stove or oven) for almost 10 weeks - most of the cabinets are installed and am waiting for the 2 to 4 weeks they say it will take to get to my counter-tops that I paid for a long time ago installed. No process, poor communication, no returned calls, literally dozens of mistakes and dropped balls and zero consideration for forcing my family to each microwave food for over 2 months. BEWARE OF GRANITE DEPOT! read more

I walked right into the showroom where the granite slabs are stored. GD has a sizeable portfolio in their showroom, thankfully, Autumn Leutenegger one of GD sales people came over to help me sort through their extensive inventory. Autumn was great! After talking with me about what I was looking for she showed me several great options. After I picked out the granite I wanted Autumn mapped out the counters and gave me some estimates. No stress, it was a great experience. After talking with my Builder, Granite Depot's quote was significantly cheaper. Autumn wrote up my order and reserved the slabs for me. I called Autumn to let her know that I was ready to have my new countertops installed, and within a week the work was finished. A genuinely delightful experience. A special thank you to Autumn for her hard work and professionalism. read more

I read the reviews posted here, they're true. It felt like a car dealership in there. If you ask how much it costs the sales rep eyes you up and down to figure out how much you have. They have a nice selection of stone but it's not worth the stress. We went down the street and got the exact opposite experience. Do your research because this is a big purchase. read more