Although this store is considerably smaller than a typical Home Depot, it somehow feels more…read morecomplete. The space is manageable, the selection appears thoughtfully organized, and the overall experience is far less overwhelming than walking through a massive warehouse. For a neighborhood hardware store, it offers an impressive sense of practicality and convenience. What truly distinguished my visit, however, was the customer service. A young associate helped me search for the specific screws I needed and showed genuine patience throughout the process. Rather than simply pointing me toward an aisle, he took the time to assist me directly and made every reasonable effort to locate the correct item. His willingness to help turned what could have been a frustrating search into a pleasant and productive visit. That combination of attentive service, a well-considered selection, and an easy-to-navigate environment makes this store especially valuable. Bigger does not always mean better, and this is an excellent example of a smaller business delivering a more personal and satisfying shopping experience. It has definitely earned its place as my go-to hardware store in San Mateo.

Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

Customer service is amazing and they host so many great neighborhood events. Recently came out for…read moretheir spring planting event with free BBQ. The free BBQ was really a piece of hot dog (they ran out of buns by noon) but I love how the company is giving back to the community unlike other big box stores by doing these events every month or two. They invited local organizations to come and table and I learned about some local chapters I never knew about. Their product selection is decent and the price can be cheaper or more expensive than other big box stores, but the customer service here is 100% better than Lowe's or Home Depot. The service associates will try and help you. Support businesses that support the local community it is in!

I want to support local businesses after the old Orchard Supply gave up and OSH moved in. yet…read moreevery visit here has been challenging and unsatisfying. Its often empty, there are no staff in sight to ask questions, no button to push to call out. Spent about 15 minutes wandering and when I did find a staff member doing inventory, she was not particularly helpful or welcoming. No one answered her radio call so I simply gave up. This is a textbook way to run a business into the ground - does the manager or other stakeholders not see this??

Good location but could some general house keeping practices. There are dirty floors with sticky…read morespots in various places that obviously need clean up.

I would give store a BIG FAT ZERO but I can't so here it is. They are out of any size paper bags…read more You are forced to purchase theirs for large purchases. I just spent over $100 on Halloween decor that is breakable. No wrapper or bag was offered except if I bought their bags. The carts only go as far as the front door. I had to leave my purchases in the cart and get my car. What a joke!!! The worst customer service!!!!!

Easy location to find, there is a convenient parking lot (essential - this is a crowded area),…read moreenter store from parking lot. They match paint here! Doesn't matter what brand. great to go on weekend- only a few people in line. (It gets crowded on weekdays) check hours. lots of tools, tarps, painting essentials great service, helpful staff Contractors can get discounts and can also send their customers to shop & pick up what they want. For the project Very convenient!

I've always had great customer service at this Sherwin-Williams doing multiple house projects…read more They've been very accommodating and kind and friendly.

This location is pretty busy almost all the time there's a huge parking lot but the way that it is…read moreshaped you will probably get a parking space that is not too close but that's okay just be careful because the lanes are very narrow and the traffic doesn't flow the smoothest so there is no gas station at this location just be aware of that and they don't really have a food court their food courts sales is inside and there's no seating area inside the seating area is actually but outside by the tire center so you have to purchase your food court item inside and then push and carry it to the outside with the limited six or seven tables that they have available there so it is not that convenient and I don't know when the pizza place a bit different now and it is not the better it is extra thick and I don't know what happened to the flavor but all in all this Costco is very big and has a large and wide selection of things and you will always end up getting more than you need

I generally really like Costco. Good prices, good products. But I feel the need to point out they…read morechanged the food court terminals. Now you need the Costco e-card, or you have to go through the register to buy food. I don't know whose idea this was, but it's pretty unwelcome. Now, you have the option of going through the self checkout and asking someone to check you out, go through the registers and have them scan the items, or getting a Costco e-card. Honestly, it feels like they're trying to force people to get the e-card (which I'm not interested in). Like I said, I generally like Costco, but this feels shady.

I LOVE Bed Bath & Beyond. I'm sad their closing so many stores across the USA. We all need to get…read moreoff our bums and get back into the shops rather than checking out on our sofa! Great store, staff was very friendly. I came for exactly what i needed and a bit more. he he

This is not a Bed Bath and Beyond. It's the Container Store where you can pick up goods purchased…read morefrom BBB. However, you can not return anything purchased from BBB. I purchased a coffee table which wasn't made well. Went through the return process and BBB basically wanted to charge more than half the cost of the table to return. What a joke! So unless you are 100% sure you want what you order and assume that nothing is wrong with the product in terms of quality - you're stuck with it. No wonder why BBB went bankrupt in 2023. Horrible business practices.

the person at the counter was just unfriendly and arrogant. I would never go back here. the only…read morereason i went there bcos my contractor send me. They gave me wrong part and then refuse to accept return with a ridiculous excuse. hopefully never see this store again.

Sadly they do not allow retail customers any longer. If you do not have a contractors license…read more(whether it be yours or your contractor) then you might as well turn around and go to HD or Lowes because they will not sell to you.

Great place! People are friendly here…read more They are helpful with providing suggestions and suggested different options. And were able to direct me to a color consultant at the Geary location. Whenever I call also, there are so friendly! It is a convenient place, and I like there how there is parking there. I love it!

The guys that work here are always nice and helpful. What's prompted this negative review is the…read morefact that each time I'm in the area and give this store a visit I find that there's a lot of items out of stock and what they do have is absurdly priced. I left without making a purchase. Today I needed measure marked plastic paint containers: all sizes out of stock. Sea sponge: In-stock at $30 each, (I purchased two earlier today from another locally owned paint store for $7.99 each - I'm heading back there now). I'd like to see this shop succeed. The location is great and the staff are helpful. Hopefully this review will be received as constructive criticism prompting improved stock management and discontinued price gouging.