Milbrea appliance was on time and professional with the expertise in repairs to both new and older…read moreunits. The service technician named Ash was very thorough in his trouble shooting.

If you are looking for outstanding customer service, a wealth of knowledge, Uber friendly person, "…read more...I got a guy!" and his name is Michael. My fridge went down over the weekend and after the repairman diagnosed it, it would cost me $2k to repair. Granted it was a 18 year old Kitchenaide, my wife and I were ready for an upgrade. I called countless appliance stores and most of the reps were good, but were lacking the top tier support you would expect for buying a high end fridge. I called the local distributor and they recommended Millbrae Appliances. Although I reside in the east bay, I took a crack and prayed they had my preferred model in stock. After calling in 15 mins to closing, Michael picked up the phone and was courteous and willing to help me. He happened to receive my exact model and suggested that he can deliver next day! Not only did he pull strings to accommodate me, he worked on areas that he can tweak and provided me with the best price out of all the stores I was quoted. My wife was in awe, I was in awe and we placed the order asap. My subzero arrived in the am and was installed within an hour. He had a professional team of installers that I was nervous about at first, but proved more than capable to carry the work. He has a dedicated install team that only works with Millbrae Appliances so you can expect expert service. When it comes to awesome customer service, I cannot recommend a better person than Michael with Millbrae Appliances. I have a peace of mind on my purchase and Michael made every bit as smooth and worthwhile as can be. I will def go to him for any home appliances I have in the future. Highly recommend, 200x stars if possible.

Got a e bike on 9/14/25 a hey bike Mars 2.0 with the two year extended warranty an extra $200 . The…read morebike is trash the brakes are terrible almost ran over a kid couldn't stop then the brakes are making a funny sound the front fork stick . So I'm not happy with the bike so on 9/18/25 a couple days later go back to Best Buy to return the bike. They tell me that they will return scooters but they will not return E bikes. I told them nobody told me this at checkout. They told me there is nothing they can do so I'm warning all consumers do not buy e-bikes from Best Buy. They sell trash and you cannot get your money back now I'm stuck with something I'm afraid to ride or let anybody ride because they're gonna get hurt or even killed. And when I went in found out that they lowered the price again. The bike was an extra hundred dollars cheaper and they did not offer to reimburse me an extra hundred dollars even though I bought the bike four days ago never shopping at Best Buy again

2 sets of bad experience with this company. Frigerator:…read morewon't install water line due to wrong type of connector. But I bought sales recommended connection kit. Cost me another $160 from task rabbit for 10m work. Oven: missed 1st delivery due to an error in their process. 2nd delivery is another complete no show. Delivery team cannot be contacted... lol Will miss my thanksgiving due to these incompetence and process issues

Long story short, I was forced to buy from another appliance store that wanted my business…read more Backstory: Came in here looking for a washer. Jeff helped me out and I was taken away how professional he was initially. He identified they have stock of the washer I wanted but because of the long weekend we weren't able to move further past the process. He promised to reach out first thing Monday. Monday came, no communication from him, just radio silence. I even gave him the benefit of the doubt and tried calling him and leaving him voicemails to call me back so I could make payment and complete the purchase. I was certain he would come through after how nice and reaffirming he was when we met. Alas, he never did reach back out. I'm glad I didn't do business with them in the end if this is how they handle business. The manager's name is Jeff Stern who assisted me and went silent. Please do better with your next customers.

I needed an upgrade to my gas stove and talked to Ruth this morning. She was incredibly…read moreknowledgable, patient (while I hemmed and hawed over whether to get matte black or stainless steel finish), professional, and very pleasant to work with. She also dicussed current sales so I got a great deal. I immediately purchased a gas stove on the phone primarily due to the excellent customer service. Thank you so much, Ruth!

They actually just don't get back to you. I had a big order that they just went cold on and it…read moretook a few tries to get them to respond in the first place. I actually called to try to get another sales representative but they told me I had to stick with the first one who was not responding. The person I talked to said they would tell that person to get back to me. This was a huge waste of my time. When I did finally get some correspondence they forgot some of my requests. Let me add that this was a straight forward project with simple yet long list of requests - nothing complicated.

Al's a class act. This dude went above and beyond for me to get a range that's impossible to find…read moreduring the Covid shortage. His team is awesome and stayed late to help deliver my stove. Excellent service! Phenomenal turn around time. If you go to Al for your remodel you will not be disappointed. He's the man. Couldn't be more grateful.

Sincere and Bao were recommended to us by our designer for new kitchen cabinets and I now know why!…read moreNobody provides his level of support and speed. He sent us layout options and revisions extremely quickly, turning on a dime to match the indecision of our first time experience. His solutions are both pragmatic and elegant which is very evident in their showroom. And, even though he moves quickly he never made us feel rushed as we explored many color and style options. We cannot thank Bao and Sincere enough for all their help and cannot wait till our next project!

Thank you Maggie for helping us design our beautiful kitchen! I love it! The quality of our…read morecabinets and the color and style are exactly what I envisioned! Highly recommend you and Sincere when considering a home renovation.

I recently replaced my appliances as part of a kitchen renovation. I was originally thinking I…read morewould buy from a box store, but once I walked in to Cherin's I knew this was the place. All they do is sell appliances, instead of appliances being one of a thousand types of products they sell. As such Raul was super helpful and knowledgeable, he gave me multiple great recommendations. From what I could tell, the prices are pretty much the same everywhere, and it's a pleasure to support a local family run business. My kitchen reno ended up taking much longer than expected, and that was not a problem. Cherin's held the appliances for months without issue. I am not sure that other stores would have been so accommodating. And because it took so long, there was an issue with the rebate for buying several appliances from one brand. Raul took care if it right away and I received the rebate no problem. Big thumbs up!

Cherin's is one of your last chances to make a purchase from a local , family owned business…read more Sure, check around, but you'll find they are competitive. Their "install guy" Carlos is a double thumbs up. Salesman, Bobby Brown, another thumbs up.

One of the cheapest price online for the range hood I wanted. Placed the order online and a person…read morecalled to confirm order. They responded to my e-mail asking for a delivery update and also e-mailed the tracking number when the item shipped.

The Customer Service went above and beyond today to help me with the return and I really appreciate…read morethe extra effort!!! I received so much kindness today and I gotta say... I really appreciate businesses that take good care of their customers!!!!

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's…read moreever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity.