Let me preface this by saying this if the first review I've ever written. Only an experience so abysmal could prompt someone as lazy as me to action.
After having a pleasant experience at the Grain location in Newark, my girlfriend and I decided to check out Grain H2O over the weekend. Having no reason to believe otherwise, were excited for the same dining/drink experience coupled with the outdoor atmosphere and marina "view."
Being the first nice Saturday of the year, we expected a rather extensive wait for a table. After checking in with the hostess, she told us it would be a 45 minute wait for a 2 top. Having no problem with that, we sat down at the bar for some drinks, despite walking past more than a few open tables around the outdoor area. (Their seating system was completely disorganized but that's a whole different issue I won't delve into). We had no qualms with the service at the bar, drinks were fine and refilled in an adequately timely manner.
After about a 40 minute wait, we received a notification that our table was ready. I followed the hostess to our table while my gf closed out at the bar. It only took about 15 minutes for her to close out; that should have been our first indication what we were in for.
After she closed out at the bar, we got settled in at the table and waited for our server. And waited. And waited. For over half an hour we waited, and not a single member of the wait staff acknowledged us. We finished our drinks and contemplated walking out but were incredibly hungry at this point. So I politely flagged down one of the servers to try to order. Apparently that was a big mistake as she couldn't be bothered to help us. No name, no pleasantries, no offering to refill our waters; just a what can I get you? I completely grasp the concept that it was rather busy but there was no reason to be curt and act like us ordering 2 drinks and an app was the biggest hassle ever.
Following that cheerful interaction, we enjoyed the only delightful aspect of our time at Grain: the weather. When our app finally came out a good long while later, the food runner set it down and disappeared quite quickly. All good, except we had no plates, utensils, or napkins. Kinda hard to eat a (now cold) crab pretzel without those things so I had to flag down yet another person (who was actually pleasant and useful) to get them for us.
Going against our better judgments and still being hungry, we decided to order some burgers. But yet again, we had another lengthy wait until our server finally came to take our order. Then after another half an hour wait our entrees finally came out. Except it wasn't what we ordered. Despite ordering my burger medium, it arrived undercooked yet somehow burnt. And with a side of fruit. Fruit with a burger, despite the menu stating it comes with a side of chips. And the juice from the fruit had leaked through the paper in its serving basket and completely soaked the underside of both my burger and my gf's turkey burger. Beyond gross. No explanation as to why it came with fruit, the food runner just set it down as left. After waiting a few minutes for our server to check on us, we knew she wasn't coming back and decided to eat our burgers. A plateful of disappointment; the perfect metaphor for our experience here. At that point we decided to cut our losses and get the check. Yet again I had to flag down our server to do so. I guess I crossed a line when I asked why my burger came with fruit because our server went from curt responses to being downright rude. Apparently we were supposed to know that the kitchen had run out of chips and shouldn't have been disappointed when our burger came with fruit. If only there was a person whose job it is to ensure their customers get the proper service and told us so? Imagine my surprise when the only prompt service we received all day was when she brought the check back.
If I could give this place zero stars, that would still be too many. read more