I bought engagement ring from here. When I first visited here, some gentleman helped me. He supposed to send me a update for the diamond.. but Na he didn't send me. Next week I went Graff and ask him to help me, but he forgot my face lol. I know he felt I will not buy a such a big diamond. I request some lady to help me, but she remembered my face and she told me " if we were helping you first point, it will be his customer. I can not help you sorry" I understand... but I don't wanna buy from that gentleman who don't help me and don't remember my face I wait a few weeks and go back to Graff, I told them this is first time I came here lol And I did it !!!! I found such a professional and kind lady who can help me ! I love my rings, I'm happy I can buy my ring from Graff !!! read more

Bought some skinny platinum wedding bands at the beginning of 2025. My then bride was insisting we go there. $2900 later, she decided to call it off and leave me after the court house and before the big wedding. Regardless, in the divorce I finally got around to get rid off all her stuff and wanted to return the bands. Well, they only accept returns within 30 days and only for store credit! Needless to say, the sales team is great, yet the customer service sucks big time! They clearly never heard of the only quality indicator being the voice of their customer. This customer will seriously never be back there, going to have to scrap the rings for metal value, with luck around $100 - fitting end for a a dream relationship. read more

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Joseph helped me and my fiancé pick the perfect engagement ring. He was super helpful and communicative throughout the entire process. We both absolutely love the ring. Can't recommend Joseph and Graff enough! read more

Graff - Jewelry Near Me - New York, New York

My husband treated me to a special necklace from Graff. It is beautiful. The service was spectacular. We were informed of delays on a regular basis (it was custom made). But the box that arrived was 17 lbs and huge! You'd thing he ordered a fragile crystal vase, not a necklace. The presentation was over-the-top. Box, after box. It was embarrassing and comical. When I finally got to the necklace, it was stunning. I love it. But, a padded envelope or small box would have worked and saved our poor planet from extra carbon emissions along the way. I recommend Graff and will return but will request more planet-friendly packaging in the future. read more

BUYER BEWARE!!! My Family had been a long time and proud customer of Graff Diamonds.   Recently we found that a Pink Burma Sapphire -Ring purchased  from Graff Diamonds for my Mothers Christmas Gift was FAKE !  The Sapphire Ring was recommended to my Father by Graff Store Manager Mr. Martin Leggatt. He represented the Ring as a rare Burmese Natural 7.51 cts. Vivid  Pink Natural Sapphire and this description is on the purchase document. It turns out my Father was LIED to and the Pink Sapphire is not Burmese but in fact it is from Sri Lanka! which a prominent Beverly Hills Jeweler stated-" this is like comparing a Chicken Dinner to being served Chicken Sh*t." When this serious issue was brought to the attention of Francois Graff (CEO), Mr. Peter Kairis (Managing Director) New York Graff Store and Clive Golanski who has sold us multiple items in the past, we requested a complete refund for being DECEIVED and receiving something other then what is on our Printed purchase agreement my Father heard nothing from them on his request. My Father then received a letter on December 14, 2017 from Mr. Thomas Bouillonnec President and CEO North America-stating -"it's clear that this is a case of administrative error in the creation of the invoice by our (GRAFF DIAMONDS) back office" and refused a REFUND.  The Graff Diamond sales receipt for the ring confirms payment and  Details that 7.51 cts. Pink Sapphire orgin is CERTIFIED by GRAFF to be from Burma. Mr. Bouillonnec CEO GRAFF Diamonds , North America explanation was: "there can be no question that the details on the invoice are anything other than a simple, albeit unfortunate, error".  This is no different then being told that MY Graff Diamond Ring I also purchased is actually a CZ . . . .And it was a "clerical error" that it had been listed as a genuine diamond! Absolutely Ridiculous So much for Graff Diamond Quality and Integrity. Shame on me for being a loyal trusting-long time customer. Who never thought of bringing a Jeweler to have the Stones inspected to make sure they were AUTHENTIC before purchasing Jewelry at  Graff Diamonds. Maybe Mr. Laurence Graff ( Founder) will see or hear about this YELP Report and do the right thing! Until that day so much for the Graff Brand... Quality, Integrity, and putting Customers first! read more

Booked an appointment for engagement ring shopping. We had Ella. Poor customer service during our visit - we didn't even get offered water. Ella acted like a diamond district hustler the entire time. read more

Graff calls itself the home of the "most fabulous jewels in the world" and I gotta say if they're not they're pretty damned close. They've been doing jewelry for something like 200 years, and practice is definitely making perfect. The salespeople are the very definition of muted elegance; the store is small but well-laid out (though they're moving across Madison in the Fall, I believe); the jewels are phenomenal and the prices match. Emma Thompson, Camilla Rutherford, Victoria Beckham, and Jane Seymour (the actress, not Henry VIII's wife) are among their clientele. Actually, so is Paris Hilton but I bet they'd rather not make a big deal out of that one... All in all, a Very Nice Place to buy jewelry, have it repaired, or just look at big colorful rocks. read more

This place is so expensive I couldn't even bear to walk in. They would have smelled the stench of "I'm way out of my league" if I had dared to enter the lion's den. However, the windows contained some jaw-dropping diamonds. In fact, I'm still trying to pick my jaw up off the floor a month later. read more

Graff - Omg. - Jewelry Near Me - New York, New York

The folks over at Graff's Chicago boutique recommended we visit the NYC store. Having absolutely fantastic experience with the staff in Chicago, I was looking forward to our visit... unfortunately, we were very disappointed. First of all, this location is very small - about a third of the size of the Chicago boutique. Secondly, while the diamonds and other precious stones were absolutely breathtaking, the service at this boutique was absolutely atrocious. I could not believe my experience, especially as their Chicago staff was so incredibly kind to us. I have zero tolerance for pretentious snots. We will not be returning to this store, and we highly recommend yelpers to shop elsewhere for their jewels. Horrendous!!! Two stars for the gorgeous baubles. read more

I was devouted to Tiffany & Co, VCA and Cartier, but when my jewelry had to be replaced by insurance, I worked with Graff (I live a few blocks away on the UES). Lorraine Horan is the best. Simple. I am ill, and Graff insured the most smooth of transactions for my new 2.1 EC diamond ring. This is my new store, for life... read more

Bought a yellow diamond ring here. Just lovely. Great service before and after the sale, and I can visit them in London for cleaning!Your review helps others learn about great local businesses. read more

I have been going to Graff Diamonds in NYC for the last 10 years. They indeed have the best diamonds in the world. I have thoroughly enjoyed the experience each and every time. Every piece was custom designed for me with the utmost patience and detail. If you want the very best, this is the place to go. read more

We had impeccable service at the Graff London store and decided to swing by the one in New York one weekend. The display is one of the best: what woman doesn't love glittering jewels? I certainly do! The pieces were exquisite, one of the best. The service however...absolutely terrible. My husband and I were inside with two other couples, the other whom were young couples, browsing the engagement rings. Neither one of them received service for a whole ten minutes, despite some avid interest. We expected better and my husband certainly had no patience, so we left. read more