This is an update to my review from 2022. Graeter's is still great and is still my favoriate ice cream shop. The reason for today's visit was to introduce my Colorado grandkids to Graeter's. My son grown up loving Graeter's and wanted his kids to experience what he calls "the world's best ice cream". We now have two new devotees for Graeter's ice cream. Who doesn't like Graeter's. read more

Today me and my Family went to go to Graeter's as a nice Sunday treat. It was 2:30 PM and the store was closed. There were paper signs on the doors stating they were closed and there was an employee inside sweeping the floor. What a huge disappointment for us all. I had been looking forward to my raspberry chip ice cream all day. We had to go to the frozen custard place on the other side of the street, but it was not the same. I scream, you scream, we all got no ice cream! read more

forever my favorite. strawberry chip is the best ever but only available for two months in the late spring. my second has to be the black raspberry chip. having good non-soft serve ice cream has become expensive but to me Graeters is always worth it. read more

Somehow never made it to this one. It was handy today. Street parking in downtown is hit or miss, but there were a few spots on a Friday afternoon. Super friendly and fast service. The seasonal flavors sounded good- peach and banana chip- but we went with old favorites. Well, my mom did- a scoop of coffee- and Baby K did- vanilla with whipped cream, sprinkles, and a cherry. I got a coffee smoothie for convenience and caffeine. It was good- big, refreshing. Mom liked her ice cream- she'd never been to Graeter's before (she's only lived in town for a couple of years.) And the staff gave Baby K a cool face on her sundae, so she liked it even more than usual. Great variety of flavors. Quality ice cream. Nice atmosphere. A bit expensive, but worth it. read more

Decided to drop in to check out the Westerville Graeter's . I was greeted by Jaylin, he's been working there for around 3 years. I ordered the Love Boat Sundae with Black Raspberry chip and Black Cherry chip. Both had great flavor and huge chunks of chocolate mixed in. The only thing wrong was the little candy hearts were harder than a rock. Time for a fresh batch, otherwise a great experience. read more

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We love Graeters. It's always good. Whenever my in laws are here from FL we go. Even in the dead of winter. The staff is always friendly and it's always fairly clean for a place where sticky sweets are devoured! read more

We love their ice cream! Always friendly and helpful staffs. Every time we went there, it has always been very clean. Last time we went, I ordered the banana split sundae, with vanilla and Black Raspberry Chocolate. Love the black raspberry chocolate flavor. The sundae is so big, you can easily share with another person or 2. If you never tried the black raspberry chocolate flavor then I highly recommend you try. Its great! read more

Graeter's Ice Cream - Banana split sundae - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

Quaint location In Westerville. I had a Salted Carmel Milkshake and my daughter a scoop of Birthday Cake with rainbow sprinkles. The line moved quickly. Excellent service. read more

Graeter's Ice Cream - Ice Cream Scoop & Medium Milkshake 20oz - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

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The ice cream was amazing! The staff were nice and it didn't take long at all to get my order!

We typically love Graeter's and have been faithful visitors whenever we are in town visiting family. The past three visits there has been a noticeable odor when you enter that makes the place unappealing. We've had to leave to enjoy our ice cream since and now don't feel comfortable bringing newcomers because the place is just dirty. The floors are sticky and the trash is overflowing. The ice cream is still good, but when you ask for anything special, the service is pretty minimal. My husband asked for peanut butter sauce on his ice cream and they literally took out a jar of Jif peanut butter and spooned it directly on top. We were unimpressed. We may try another location, but won't be back to this one even though it's a fun area to visit. read more

The first time I ever heard of this business was when I moved to Ohio, and boy, oh boy I love their ice cream! This location is very, very busy, especially when there's a promotion going on. One time there was a long line coming out of the building so we gave up and ended up at the ice cream store down the street. Sorry! read more

Delicious and everything you come to expect from Graeter's. Stopped in on a Saturday night, it was easy to find nearby parking. The staff was friendly and it looks super clean inside. read more

My favorite ice cream! Whenever we visit family in Columbus, we have to stop in for a cone from Graeters! We used to be able to also get their ice cream at home in Miami from Publix, but they stopped carrying it. So, it's become a must-visit item at the top of the list when in Ohio! For me, one of the most important aspects of Graeters is that, with the exception of a few mixed flavors, their ice cream does not contain Corn Syrup, to which I suffer an allergy. So I'm very lucky that one of the few ice creams I actually can enjoy happens to be really delicious also! My favorite flavor is the raspberry chocolate. The mint is darn good too. They use big chunks of dark chocolate... not tiny chips. I know they have other locations, but this is the only one we've been to... it's in a historic building in Westerville. Parking is best along the side street. Check out their regularly updated flavor board... you're sure to find a treat! read more

I've always had great customer service at this Location. I ordered the island paradise, which is vegan. read more

Staff is always friendly & provide great service. The rewards program has moved from a card to an app which is nice. Ice cream is always fresh and seems better than most options (Dairy Queen and other fast food spots). The cookies and cream milkshake as well as seasonal flavors are usually the standouts. It may seem pricey, but you're getting a quality product. read more

best ice cream ever creamy fulll of flavor tons of chunks way better than ben and jerry's read more

I love this whole downtown area. I know I was at a (local) chain but everything in the area was set up like I was in some small town and everything was privately owned. It was nice. They had a wide selection of flavors, some permanent and others that were limited-run, seasonal flavors. All were good. I tried a flavor before settling on a bourbon butter pecan. The kids got tiny sundaes fit for little people and enjoyed them a great deal. I liked the array of options for ice cream enjoyment. I also liked the large, clean dining room that had a wee sink in it just for hand washing. The staff was very helpful and everything was acceptable. read more

Always amazing ice cream. This location is extremely busy on weekends and nights in general, so pick your poison. During COVID, it's really uncomfortable to see it so busy there, so I generally go to the Polaris location to utilize the drive thru option. read more

We just went to mass and it was national ice cream day so we made the short drive down main street to Graeter's. We found parking on the street and immediately walked in and really didn't see a line for national ice cream day which surprised us as last year we went to the Graeter's on Bethel and line was out the door. Things moved very quickly as there were a number of employees working and asking if anyone would like a sample of flavor. I ordered my usual at Graeter's a scoop of Black Raspberry Chocolate Chip. I think this Graeter's uses different scoops then the other ones or maybe the girl just had a hard time with the scoop as normally the scoop is very large and homogeneous. As you can see from my photo she scooped three smaller ones instead of one large one. My girlfriend ordered a scoop and enjoyed hers. read more

Graeter's Ice Cream - Scoop of Black Raspberry Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

You can't go wrong with Graeter's! Located in adorable downtown Westerville, there's plenty to of places to shop or eat before you stop at Graeter's for dessert. They put a twist on many classic ice cream flavors, my personal go to is the black raspberry chocolate chip! Their chocolate is the best! They put giant chunks of chocolate into their ice cream and you can even buy bars of it in the store. Their cones are delicious and their scoops are huge! As the weather finally warms up, definitely expect to stand in line for a while, but it's worth it! read more

Graeter's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

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I love their flavors and the texture of the ice cream, but they over-charge for a single scoop so that they tempt you with second/third scoops being so cheap. "Care for a second scoop for just 50 cents more?" So I can double the calories for 50 cents? I would prefer the first scoop to be less expensive. read more

Always a fantastic experience! Line is usually out the door, but goes quick! It's so nice to grab a scoop and walk the strip of uptown Westerville. Graeter's never disappoints and the staff is so friendly! I got the Raspberry Sorbet and it was fantastic! We opted to go here after dinner at Barrel & Boar which is right across the street. The location of this place is pretty central and within a few blocks of all the restaurants. Makes for a nice stroll on summer and fall days! read more

Graeter's Ice Cream - One scoop of Raspberry Sorbet in a cup. - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

This is the best ice cream! It's always packed in there so if you have a large group try to call it in ahead of time and bring it home. Every time we make it to Ohio this is our first stop. The flavors aren't always the most creative but it doesn't matter. The ice cream is super creamy, has large chunks of amazing chocolate shaved off into it, and the staff is always friendly. We are able to get a few flavors at our local grocery store (Kroger) but nothing is like getting the fresh stuff from the source! read more

Graeter's Ice Cream - Even babies love Graeters Peach summer flavor! - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

We go here to get ice cream occasionally and everything I've ever gotten here is simply delicious and awesome. The place is always pretty busy, it seems the cool thing to do for Westervillians (is that a name??) is to go to Graeters on a Friday or Saturday and hang out and eat ice cream. The place always has plenty of servers and the line, while it may be long, flows through without delay. Their ice cream is a little more expensive than some places but that's because it's the best quality. The last couple of times we've eaten here the place has been kind of hot so I think they may be having some air conditioner troubles but it's not intolerable and, if it's not too hot out, they do have outdoor seating. They also sell some cute ice cream bowls and scoops, we got a really cool scoop last trip here. Highly recommended, but not too often or your doctor will yell at you! :) read more

Graeter's Ice Cream - Or new ice cream scooper - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

In downtown Westerville is this awesome little ice cream shop. They have a combination of the tires and true and some unique flavors. Went there with my dad and mom a week ago on a somewhat warm afternoon in February. We arrived in the nick of time because a crowd was behind us - but we were at the front and quickly had samples and made selections. The bourbon pecan chocolate chip is my personal fave and I'm delighted they have items for sale even in Michigan where I live so I can get this tasty treat! read more

Worst experience getting ice cream. Never really cared for Graeter's Ice cream to begin with, but my family and I had just had dinner down the street and my 5yo was promised ice cream if she ate her dinner! So, as we stopped into the store, my husband was yelled at by a staff member that he had to put on a mask (he wasn't wearing one due to a health condition). He stated that he couldn't wear one, and then a worker said "you're required by the state to wear them or we won't serve you." After my husband walked back out, my five year old and i proceeded to order our ice cream (I was wearing a mask). As we got up to the cash register I could here two other girls working there talking about my family very rudely and so I told how unprofessional it was to talk about your customers when they are still standing there and can here you! One of the workers then said if I had a problem with it, I could leave- because they weren't doing anything wrong, just enforcing state rules to my husband. I asked to talk to the manager, which turned out to be the girl who was being so rude in the first place. After she continued to be rude and nasty, and then threw out my 5yo daughters ice cream cone right in front of her, and tell us we didn't need to eat there if we had a problem with their attitudes- I asked for the corporate number, which I was then told I could look it up on my own because she wasn't going to give it to me. Wow. The manager specifically was extremely unprofessional and has no business leading a team of teenagers- especially since apparently she was a teenager herself. read more

I went there today for my daughters school event and my ice cream Sunday was made so poorly. It looked nothing like the picture. I usually go to the Polaris location and I've had the strawberry Sunday and this one was awful. Also I asked for salted caramel and received vanilla Madagascar. I was going to complain but it was too chaotic with all the children. Definitely will not be returning to this location read more

Graeter's Ice Cream - Strawberry shortcake Sunday - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

Ice cream is great here. It's my go to for ice cream and it is quality in my opinion. I've been to this location and the Polaris location multiple times. I've probably tried most of their menu by now and I recently tried there 150th anniversary birthday cake ice cream which I highly recommend for something new, it's a different take on birthday cake ice cream and I enjoyed it. They have a variety of ice cream and milkshakes on their menu and the price isn't that bad for what it is. Highly recommend. read more

Irresistible. Graeter's couldn't have found a more fitting slogan if they tried. This has always been my favorite ice cream in Westerville, hands down. With at least four or five other ice cream places within a few blocks, I'll choose Graeter's every time. I've had almost every flavor of ice cream and have yet to find one I don't like. Although, despite how much I love all the other flavors, I still find it nearly impossible to choose anything other than Black Raspberry Chip. Seriously, nothing compares. BONUS: I've also discovered that you're most likely to find the biggest chocolate chunks in this flavor. Really. They're almost the size of a candy bar. Even when the line is out the door and the place is packed (and lets be honest, that's most hot summer nights), the staff is still super friendly and ready to offer samples. The benches outside are the perfect place to enjoy your ice cream. I'm convinced that ice cream was intended to be enjoyed while outside and people watching, so the outside seating creates the ideal ice cream experience. So I guess what I'm saying is, you HAVE to try Graeter's. Between the delicious ice cream, quality staff, and the experience itself, you will not be disappointed. read more

While Graeter's has always been a household name in Columbus, I find their ice cream just doesn't satisfy my very high standards. This frozen concoction has a texture that boarders on chewy and many of their flavors are too rich for my palette. However, I am a fan of the Black Raspberry Chip and I find that any other store bought imitation just falls flat compared to the real deal. Graeter's ice cream lends itself to milkshakes more than it does to sundaes or scoops. I'm not a fan of the layout inside of Graeter's. The signs and products are a bit difficult to read, and I feel so disconnected to the ice cream as it is behind the counter and out of eyesight. Seeing the ice cream and drooling over it helps me decide which flavor to indulge in. The staff at this location had a serious lack of customer service. I wasn't greeted upon entry and I don't think a single person smiled at me. read more

This place is off the chain. You absolutely must try the coconut chip ice cream. Simply amazing. I just had a ridiculous dinner with way too much food and I'm getting hungry just thinking about it the ice cream I had 8 hours ago. I also had a wild-cherry phosphate. I know, phosphate...sounds weird right? Or at least it sounded gross to me as I'm a chemistry nerd, but it's basically carbonated water mixed with a syrup topping of your choice--in other words: it's an awesome soda. In summary, great selection, strong service, decent pricing and absolutely stunning ice-cream. A must try. read more

It's a Westerville classic - this is just another 5 star vote. Anything with chocolate chips here is banging. I love the Buckeye Sunday!

My family and I have been to this location before and have always been treated pleasantly. Until tonight. My wife has a Sweet Rewards card and came to get her birthday sundae. Something she has done before. While she was at the counter and my son and I were sitting down I noticed that she was being treated officiously by the woman at the cashier. Kind of like you'd expect an IRS officer to treat you during an audit. Only this is an ice cream store. While my wife and I - both Sweet Rewards card holders - have always been told that the birthday sundae is given to you the month of your birthday, Alex, the woman who was so officious to my wife said, no, only a week before or after and even showed us the fine print on the computer-- just like an IRS officer explaining a new tax. She insisted we pay for the sundae - even though my wife's birthday is this month - and even said she would take it back and throw it away if we didn't want to pay. We paid. And needless to say, the sundae didn't taste that good. If Graeter's doesn't want to honor the spirit of the Sweet Rewards program then they should scrap the program. Tonight we paid Graeter's Westerville for a sundae that should have have been a free celebratory treat. But wasn't. We won't be coming back. If you want a great Graeter's experience you should check out their other stores. The Westerville one is not friendly and doesn't honor the spirit of the company as I used to know it. Thank you Graeter's Westerville for making my wife feel her birthday should be unhappy instead of happy. read more

Went in the other day for ice cream, it smelled weird inside, it was just basic ice cream, nothing really special. Honestly I would choose Baskin Robbin 1st. We had to try it though since we're new here;) was kinda pricey too read more

The ice cream is always delicious. The servers work very hard and are very nice. You can tell they are well-trained.

How can you go wrong with this place?! Great ice cream nice location and great service! I only wish there was a graters I screen closer to where I live. Wait.... as a matter of fact it's probably a good thing there isn't one. read more

Yum , I love Graeters ! Been going for years . I love the seasonal flavors . Some of the best ice cream I've ever tried . It makes me all happy in my belly read more

Graeter's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

First off I would like to say that I have been living in Westerville for more than 18 years and there is no ICE CREAM (not frozen yogurt) place in all of Westerville that compares. There is a Dairy Queen 6 or so blocks away that cannot even compare to the quality of ice cream that Graeters provides to its customers. I have been going to Graeters since I could walk and I have tried most all of their flavors from their regular ice cream to their sorbet to their MONSTROUS sundaes. All of it is amazing, I suggest you try all the different flavors. IF YOU ARE A SNOBBY RICH PERSON LOOKING FOR SUPER UNIQUE FANCY FLAVORS THAT HAVE COMBINATIONS OF CAYENNE PEPPER AND ICE CREAM AKA STUPID COMBINATIONS OF STUFF GO ELSE WHERE THIS PLACE AIN'T FOR YOU. The wonderful thing about trying all the different flavors is THAT YOU CAN SAMPLE ANY FLAVOR YOU WANT!!! This feature is amazing and I always try new flavors that I have not had yet as well as their brand new flavors. The unique thing about Graeters is that they have seasonal flavors for EVERY different season. In the fall they usually have an amazing Pumpkin ice cream that tastes like someone mashing up a pumpkin pie into some savory vanilla. In the winter, they usually have a great Peppermint flavor. You get the picture of the vast flavors they have. Graeters is opened up year round and provides a VERY thick and chunky ice cream. Consistently in most all of their chocolate chunk ice creams you will find chunks the size of quarters an amazing treat that always makes my mouth water when thinking about em. SUGGESTIONS: Black Raspberry Chip and the Buckeye Blitz are the consist winners of my heart for getting regular ice cream scoops. I always get my ice cream in a waffle cone and now recently (they added these years back) the chocolate dipped waffle cone. If you still want a waffle cone without all the mess I suggest getting a waffle boat. The sundaes here are amazing and I suggest getting their 1870 Tower sundae which consists of a brownie, a scoop of black raspberry chip ice cream, topped with hot fudge, whipped cream, pecans and a cherry. My brother always tends to get the milkshakes and I believe you can ask for any of the flavors in it? Please do not quote me as I do not know 100%. If sorbets are your thing, I suggest trying a fresh fruit sorbet. I love the Lemon flavor the most, but their Raspberry and Strawberry are still both great (have not tried Mango yet). Graeters does have a wide variety of ice cream cakes and pies and every year I get the Buckeye Blitz pie. This pie is basically a chocolate and peanut butter lovers dream with half of a Reese's around the outside of the pie around the whole pie. As well as ice cream cakes and pies, they sell their ice cream in different size containers from 1/2 pints to 56 ounces. Try Graeters you will never be disappointed that is a guarantee (unless you hate dairy products). read more

If you are looking for your basic "chunk" ice cream (i.e. ice cream filled with bits of brownie, nuts, fudge swirl, etc), then Graeter's is a good place to try. The ice cream itself is creamy and rich, with a smooth and slightly chewy texture. Prices are reasonable for the serving size, and the staff is very friendly. Wanna do a few sample tastes? No problem. This location has a very nostalgic quality to it...it reminds me of the iconic soda fountain, complete with a bar area by the window with a row of shiny red-cushioned stools. Graeter's (at least this branch...) also has a range of chocolates and pints of ice cream you can purchase. It would be a good place to get tasty gifts for people. read more

Always good. Best butter pecan made by anyone, period. I did however deviate from the norm and got a scoop of the bourbon pecan chocolate chip and wow it's intense. If you like bourbon then try it but if unsure ask for a sample cause it's intense. Always a great place for ice cream and of course a great atmosphere in Westerville. read more

Graeter's Ice Cream - Bourbon Pecan Chocolate chip - Ice Cream & Frozen Yogurt Near Me - Westerville, Ohio

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