I was pretty excited when this place opened. I'd been the their State St. location, but felt the place was too small for me to visit often, since I almost always sit at a coffee shop instead of ordering to-go. I was glad to see they were getting a bigger space.
And the space is nice. They've decorated it well. There's lots of natural light and plants that help "warm up" the often-cold modern furniture of coffee shops like this.
They have an awesome menu for coffee drinks, cocktails, and food. I've tried a few of their breakfast items from the kitchen, their pastries, and their coffee. Their filtered coffee is nothing to write home about in my opinion, and is more expensive than other coffee shops around ($3 for 12oz, refillable if you get it "for here") but their creative espresso drinks are tasty.
Their breakfast sandwich is pretty great and fairly reasonably-priced in my opinion.
Their pastries are delicious--perhaps the best in Madison--but are also overpriced. Coming from Europe where a good pastry is around €1, paying $4 for a pain au chocolat was a bit of a shock--but it was delicious.
There are, however, some downsides, and ones that make me think twice before going there again.
The first is the dog. This one confuses me. They have a dog that is there all the time (sometimes there's two!) and its a beautiful, lovely dog. It's not too interested in being petted and doesn't cause much of a nuisance. However, I'm no Food Safety expert, but I'm fairly sure that places that serve food can't allow pets, only service animals. It's not clear if this dog is a service animal for one of the employees--if so, that's fine, but it doesn't seem trained as such and it would be good to have a notice somewhere that informs customers of that--and if not... can I bring my dog? Like what's the limit here? It's very unclear and I find it unusual.
This leads me to my second point. The last time I ate there, there was a hair baked into my pastry. Usually, I can forgive this and not think too much about it, but many others i know who have eaten here have had the same experience. It's usually assumed to be dog hair. They did install a barrier by the pastry display which I assume helps, but still, not great in my opinion.
Third, they're sometimes SUPER busy. And this is great for them, but again, sometimes I come here and have to leave, and now I just avoid it here unless it's early in the morning when i know it won't be as busy. I know this partly can't be help, but they're layout isn't super conducive to handling large numbers of people, both in their seating arrangement and their queueing system for ordering. Add in the dog and the the servers walking from the kitchen to the tables with plates of food, and it can be pretty overwhelming. Also when it's busy the wifi doesn't work very well and I've had to rely on my hotspot more than once.
Fourth, many of the baristas act like they are disappointed to see that you want to order something. Personally, I'd take an over-friendly barista to a disengaged or annoyed one.
So I like it here, but too often it's too busy, too expensive, and occasionally the hygiene issues eek me out.
4 (standard) + 2 (nice environment, great pastries/menu) - 4 (overpriced, hygiene issues, doesn't handle large numbers of people well, disengaged barista staff) = 2 stars read more