I needed a spigot changed in the dead of winter. The plumbing line didn't have a shut off valve…read more Instead of the costly repair of pulling out drywall to cut line, Chuck recommended buying the part to fix spigot instead of replacing. This was a significant savings and solved the problem. It was refreshing to receive forthright and honest repair services without attempts to mark up prices or add extensive repairs. It was my first time using GsR based upon a recommendation from a friend. I now have a trusted and reliable plumber I can rely upon. Thanks Chuck!

Respectfully, and without malice, and, hopefully abiding by Yelp rules, with no disinformation or…read moremisinformation, only good old i n f o r m a t i o n and a few thoughts for the reader --- Let's suppose that you called a plumbing company for an estimate for work you needed done. An estimate is not labor, but rather an approximate or tentative judgment about what conditions a worker will encounter and, additionally for parts that may be needed...in other words, an assessment for a potential job, no labor, work or exertion at this juncture. An employee of a company (let's say plumbing) arrives, to provide an estimate, per your request. Said employee jots down some notes -- no labor involved. Said employee then proceeds to get on a stepladder to take a quick peekaboo at an attic (the said person didn't actually go IN the attic, still assessing, and no labor or work. After a few minutes, said person immediately heads out to his truck, only to return with a hefty bill of $195 for w h a t?? you might ask. When will I get the estimate? It could be a very BIG surprise for the unsuspecting customer, but let's face it, it sure seems like working at some places can be quite lucrative because they don't actually provide an estimate--just a bill for the drive to your home. A great gig if one can get away with it. Of course, the employee does not do one bit of actual work, nor is he expected to work. You merely made a call to the company requesting an estimate so you know what the job and the cost will entail if you should choose to hire them. You're out $195 with no estimate. It's a 100% win for this company. Too bad for you, silly customer. An innocent person might suspect that this is kind of a shady practice (oops, saying shady - --that wasn't nice ---sorry). To N O T notify people to expect a $195 fee at the time of the initial call for Nothing-- one might wonder who does that? They should at least notify you that they plan on doing nothing when they arrive & hand you a bill for nothing. Does that seem wrong to you? Just asking. Let's face it, businesses are free to charge as much as they can possibly grab from unsuspecting people. Right??! Yep, and most people have a tendency to expect ... oh, who knows, maybe, professionalism, integrity, credibility & trustworthiness. Hmm, wondering if this applies to, let's say possibly, any given plumbing business that might come to mind??? Any thoughts?? Respectfully P.S. You may be interested to know that professional, credible plumbers are out there and the best part is they don't charge for estimates. I know, I found several!!

honest plumbers. been unclogging and fixing our pipes for the past 5 years. They will offer…read moresuggestions to try first before they come over. hopefully we won't need their help this year.

Quality service, done efficiently, and clean. Replaced water heater, and explained everything…read moreafter. I would definitely recommend.

Jan 16 2024 - Reached out to Kevin after hours, evening, and he promptly responded with scheduled…read moretime next morning. Arrived on time & completely prepared to redress kitchen sink drain issue. Expertly identified blockage (40' downstream of sink drain) along with an icing issue upstream of block. Brought in specialty tools/equipment to quickly melt ice & breakdown blockage. Saved thousands of $$$$'s in mitigating frozen pipes without further loss. Saved hours by quickly identifying causes and multiple solutions. Answered all concerns, followed up both points & locations of issues & gave us assurance & confidence 100% fixed. Thanks KPS!

We called around and got a few quotes for a water heater. Kevin was very helpful and answered all…read moreof our questions and got us in the next day. Service wast fast and amazing customer service. Kevin and Josh did an outstanding job and we will definitely be using them again for all of our plumbing needs. They gave us the best service at a great price. I highly recommend using them for your plumbing needs!

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Michael came out and worked on the toilet ( slow leak ). Explained everything that he was going to…read moredo , and kept me aware of what was wrong ( short version: house built in Carpentersville ). Was able to correct everything and even took time to look at bathtub and how I could fix that. So very knowledgeable and made an unexpected repair as easy as possible, experience.

I was having a sink drainage issue on both of my kitchen sinks. I had my regular plumber come out…read morethe day before and he could not figure out how to clear the blockage. Recommended calling Roto Rooter. Called Roto Rooter later that day and set up an appt the next day. They were 2 hours late. They wanted to charge me a flat fee of $340. This seemed very high. I said no thanks. Found Alfi with Google and got Mike the owner on the phone right away. He was able to change around his schedule to meet me back at my house within 30 mins. He arrived early. Mike was very knowledgeable and was able to diagnose and fix the issue within 1 hour. I even had him fix a slow flushing upstairs toilet. The total cost was close to half of what Roto Rooter wanted to charge. I will continue to use Alfi in the future.

Jose is an amazing plumber and a great human being. If anyone has any plumbing issues this is the…read moreguy you can trust

Jose was recommended by a couple of folks we know. He replaced a toilet and shut off valve for us…read more He did a very good job cleaning out the yuck from the old toilet. No issues. Thanks again!

We had a sewage backup in our basement - awful! We have used RP for years and they really came…read morethrough this time. Robby came out and spent a lot of time investigating the problem with a camera and diagnostic equipment. He showed us everything live on camera and we had a terrible pipeline break. Robby got it working well enough to use for 2 days. He came back with Nate and replaced the pipe and redid the basement floor. They were clean, professional and on time. For such a large job it was reasonably priced. Thanks guys for a job well done! D, K and B McKinlay

I called them as our shower faucet had broke, they were here within an hour. Cade was wonderful,…read morepersonable and knowledgeable. Definitely recommend them and will call them again if/when needed. Plus they gave us a small goodie bag!

Tony's Drain and Sewer Tried to Drain Our Wallet Instead…read more.. My husband and I called Tony's Drain and Sewer because a contractor recommended them, and we had a stubborn main line blockage. They sent over a technician who attempted to rod the line but couldn't get the equipment in. He gave up and stuck a camera in there. My uncle is a general contractor/handyman with over 30 years of experience, and he's run into this exact issue before with our plumbing. Last time we had this issue, he told us it was likely root intrusion, and that it just needs yearly maintenance. Unfortunately, we didn't keep up with the maintenance, and he lives across the country, so we couldn't exactly fly him in for an emergency toilet rescue. Tony's charged us for a camera inspection and promised to send a quote. The next day? Boom! "$7,500 minimum"... And that didn't even include landscaping repairs. For that kind of money, I was expecting front row VIP tickets to see Dave Chapelle, since clearly, Tony's team thinks they're in the comedy business. Thankfully, we got a second opinion. Another plumbing company with over 20 years of experience came out, scoped it out, and spent about 3 hours clearing the line and doing a full inspection afterward. It was a root blockage and some baby wipes. They got to the root of the problem (yes, pun intended) for just $300. Moral of the story: Don't flush wipes. Also, don't flush your money down the drain with Tony's. Always get a second opinion. 0/10, would not recommend!

So happy with my experience! I had a backed up tub drain, Jorge came out, assessed the issue and…read morefixed it within 15 minutes. He cleaned up around my tub as well, which was very appreciated! Will definitely recommend this company to others.