I have had an amazing experience with gotprint. Not only are their prices absolutely the cheapest anywhere, (blew vistaprint out of the water), but the quality of their product is top notch. I contacted customer service three times (new customer, and new to this whole process), two by email and once via online chat. I got a response from emails within an hour, even though it states up to 24 hours, and the online person was very helpful with my question. I love the fact that I was able to design my business cards on photoshop, and just upload the image, instead of using the same "cookie cutter" templates for business cards (although they offer that if that's what you want.) Will DIFINITELY use Gotprint !again! read more

I had to live chat on the site to discover they could make the 5x7 postcards I wanted with rounded corners. But once I understood more about how their site is set up, the order was delivered fast and flawless. I'd love to order more with them in the future. I recommend downloading their templates just to make it easy to get the results wanted. read more

"Dan from Quality" deserves a raise! At first, the brochures I received were unsatisfactory... on one panel, everywhere that it printed yellow - had a "ghost" image of the previous print job (A Metro PCS ad - not a good look!) I called the company to figure out what could be done about this - the reps there were the most professional I have dealt with ever! Dan from Quality reassured me the company would handle this, as long as I first "reassured" him of the error (by emailing a picture of the problem). Quickly the issue was resolved, and the brochures were re-printed - AT NO EXTRA COST* This "GotPrint" company has made such a lasting impression on me that I had to sign-up on yelp, just today - and spread the good news/reviews! read more

The First time Print was great no problem with my business cards. This time they were red colored background instated of just white background. The font had a red black mix instated of just black. The reason I assume the batch was messed up another red color flyer or card what ever it was more colors then just white.So the white doesn't come out as it should My point they knew the cards where not 100% correct that's why they have quality control also I ordered round corners that means another machine has to do this job and it will get probably to many got prints employes hands until send out to or picked up. And you guys really didn't saw that the colors are not correct printed ? THAT IS NOT OK ! THIS IS NOT A GOOD COMPANY TO DO BUSINESSES WITH! Scenario started on Friday I went to pick up the business cards they where not printed with the right colors as I explained. The great CSR at GOT PRINT (pick up location Burbank) told me: I will hand this over to quality control and they will contact you Monday. That's fine with me I said. (shit happens right? but how you deal with it is the question) I did revived the email on Monday saying sorry our Hello, We apologize for any inconvenience. Please be advised that we can provide you with a discount code of $20.00 OR a reprint. I emailed back and explained that I would like to get it reprinted but I also want a coupon of $ 30 dollars because I drove on a Friday from Venice to Burbank for the cards I really needed them and they where not ready and IF GOT PRINT WOULD HAVE DONE HIS JOB RIGHT THIS WOULD NEVER H APPEND! After waiting for a week to get a answer of my email I called! Talked to a CSR and got disconnected he didn't even call me back just resend the email that I had received on Monday from Quality control I called back an hour later talk to another CSR he said we cant do that print for free and giving you a coupon or money back one or the other he said ? I said let me talk to the manger. So I talked to the person that is the most incompetent call center agent at a customer service in the Milk street maybe even universe and I bet its not even his real name RYAN the GOTPRINT KING KONG HIMSELF! that's at least how he behavior was to me. Ryan was basically calling me out that I want the print for free. And yes I do want the print for free and the reason is that you didn't do your job right and wasted my time and now that Mr Ryan is a D to his customers I will right a review about this and here it is i hope you guys enjoy reading (management from got print) because if I would just be treated nicely I would never write this ! If you do a job, just do it as you should or go home ! After arguing with RYAN he just hang up on me I can understand that I didnt cause him out but my voice was not nice I admit but he started it I just ask to make me happy. I called back and the all over sudden Ryan wasn't the only manger in his the department A guy named GORGE was GORGE WAS THE KING KONG OF THE CSR at got print he gave up like in 1 min lol after I told him I want to record this call to make sure we are on the same page gotprint.com is recording me too right? and yes I did this to piss him of. Come on I spent so much time with just ordering business cards thing and talking to this people that I had to make it fun for me other wise I wouldn't be happy ;) and I know that they think they had fun because my account is now deleted !!!! can you believe that ? NO CARDS waiting for 3 weeks and my money is not in my account !!! KEEP ON DOING THIS GOT PRINT THAT'S GREAT!!! read more

I used them for the first time to do some two sided postcards for me, and I couldn't be more delighted. I sent some pretty large (600DPI) PNG files, but they rendered perfectly. I've seen some comments about poor rendering but I suspect it was people sending downsampled PDF's with non-embedded fonts or highly compressed JPEG files. I chose PNG over high def PDF because the fonts I used could not be embedded as they are licensed. I made sure the PNG used an sRGB colorspace. I was worried that my obverse might not be rendered well because I was using a 95% grey rather than black. It was perfect. I was very happy with the quality of the stock (I selected the 16pt Dull Cover with Matte Finish) and the colour rendering on this stock was flawless The stock is nice and stiff, and I won't worry that it will feel cheap to people that receive it. Thank you GotPrint - great job on my order. I'm glad I chose you for my print needs. read more

TL;DR - I'd give them a solid B. My initial order included 11 different items. 10 came back fine; the color was a little light on one, but it was a different paper, so I figured that might be within normal variance. The 11th item set came in visibly mis-printed, skewed toward the top with an odd gap at the bottom. To their merit, GotPrint *did* re-print that set at no cost, and shipped them to me right away. (I needed them for an event this weekend). There was none of the "it's your fault" pushback I read about in other reviews -- once I sent them the photographs they put it right back into re-print for me. The funny (almost) thing is that while the new reprints are centered perfectly, the color is quite noticeably lighter than the first round, even though they were printed from exactly the same file, on exactly the same paper, within a week of each other. At this point they're "good enough"; if you didn't know it was supposed to be darker it doesn't look egregiously bad, they're much better looking than the first set, and I do appreciate GotPrint's followthrough in terms of re-printing so quickly to correct the offset error. And, the other 10 items all came out great, so points in their favor for that. Would I use GotPrint again? Yes, probably. Would I place the order waaay in advance in case there are issues? Yes, definitely. read more

OH my FREAKING GOD!!! STILL fighting to just get my order from then. Its a DATED newspaper, and it was due to be received a week ago, and now we are already working on the following issue so there is basically no value to receiving the product as its outdated. They make promises, and just IGNORE them, and continue on as if you never spoke to them, and as if you and your concerns don't matter, because YOU DONT!! I usually use ExpressCopy .com but I tried these folks because they beat the price. But, the additional cost of their (obviously intentional) delays and the fact that I ended up having to go back to another printer anyway, although THEY ALREADY CHARGED my CARD! Nasty and condescending to deal with, gaslight you and pretend they are going to try to solve your problem, and then they just ignore you. I canceled my order and they promised to process a refund. Lets see how long that takes. read more

Fast when it counts. Compassionate - and we all need more of that! They had printed up cards for a memorial service for us, and we decided we wanted a change when we received the first batch. But, we only had days left before the service! We were so worried that we wouldn't get them up here in Northern California in time, but GotPrint compassionately expedited the process and we got them a day ahead of the expected delivery. Can't. Beat. That. read more

If you need something printed that you need to brag about yourself, this is not the place to go. I've got a piss poor print job and when I complained, they gave me a 25% discount on the next print job. It seems to me that if i didn't like the first I wasn't going to pay 75% of the second one. I just dropped them and I suggest you do the same. read more

I've read the other reviews before ordering, and was concerned. Some reviewers liked them, and others HATED them. But the price was so much better than anything else I could find, that I decided to "risk" it. What a great decision. We ordered 5000 posters at a ridiculous price (~$94). We even got a few dollars discount for using the online-proof option. They arrived about a 10 days later (standard shipping ~$30), and everything was perfect!! As I'm writing this, my wife is placing our second order with them. This time it's 5000 business cards (2 sides, full color) for about $40. This is one of the best web-discoveries I've made. read more

Only use this service if you have time for reprints and the cost savings is so good you don't mind paying twice. I'm in the marketing industry and have used GotPrint several times without issue. However, this time was different, and I'm really disappointed in how the company chose to respond. I ordered 2,500 business cards, checked them, approved the proof, then got cards that are out of alignment. The bottom line of contact information hits the bottom of the card. It didn't have the margins the card was set up with and are not usable. Just in case it was my fault, I asked the files be checked, I asked for either a free reprint, if it was their fault, or a discounted reprint if it was my fault. I don't care whose fault it was, I just want usable product ASAP. How could it be my fault when the proof looked fine? It's a mystery, but hey, I wanted to be open and just resolve this ASAP. I had to open two trouble tickets because the first time, I got a scripted, "we're sorry you had problems" response with zero resolution, then they closed the ticket before I could respond. The second trouble ticket I opened, they requested that I go to the time and expense of mailing samples? They have samples on file, they have the proof, and the have the source files! It is a ridiculous delay tactic that probably works well for them, since I imagine most people don't have time or energy to deal with it, and can't wait weeks for the issue to clear up before getting their product. I don't. Since the cost to them is next to nothing, any company with decent customer service would just have reprinted the cards without fuss or done it again at cost - I wouldn't mind paying, I just want the stupid cards. As a test, which will be followed by a blog post on www.rockthestatusquo.info, I am placing a new order today, paying in full with text pulled in with double the margin of before,This way, I'll bypass the customer service BS and move things along, I'll pay in full for the new order (recycling the original order - see you later, $35). I look forward to writing a blog post about the experience, plus maybe a review article for Yahoo, since I'm an approved author for them. A note to the GotPrint management team - you may have saved the cost of a tiny reprint job, or the "pain" of doing a reprint at cost, but is the resulting bad press really worth it? You have a steady flow of poor customer service reviews on Yelp that are so unnecessary. Foolish business practices, for sure. There are too many cheap sources for mass printing to deal with this type of customer service. If you were to invest in decent customer service, your business would probably skyrocket impressively. It's definitely a better investment in your business than online banner ads and pay-per-click advertising that you currently seem to invest so heavily in. UPDATE: I posted this review, and got a response within hours - nice job paying attention to online activity, GotPrint! They are reprinting the order free of charge. They did dispute my statement that I did not get a resolution with the first trouble ticket, so let me clarify. The first ticket response did mention they could give me a discount on my next order. It didn't appear to include any discount or promo code and the ticket was closed - leaving me with no clear way to move the issue forward. I was not interested in a re-order, just having the poor job redone. In my opinion, that was not any kind of resolution, just a pat response. Regardless, I am thrilled they took time to note my review and respond in a prompt manner. Glad to know that customer service is important to them. We'll see how the reprints come out before I decide if I should use them in the future. read more

I have been using GP for nearly five years and have never had one single problem. I am a photographer and graphic designer by trade so I expect only the best! They are not the quickest, but they are the most cost effective and their quality is superior. Their turn around times and procedures are clearly stated on their website, so if you simply read before jumping into it you will be fine. Again, I would like to reiterate that I have ordered no less then 100 times from them and have never had a single problem. Thank you GP!! read more

Thrilled at how easy the job was to set up- Colors, weight of paper, crop lines- everything was perfect. Wonderful when it looks the same as you have designed it. Highly recommend GotPrint! read more

Customer service sucks! They don't listen to you (on online chat or in email). 4 days ago I spent a couple hours designing postcards and business cards. Nothing saved in the "saved" area of my account. The next day I redid them all again. It said it was saving as I went along, but the next day when I went in to tweek a few things, nothing was saved. I emailed customer service and they said to clear out my cookies and cache on my computer. Not sure why that has anything to do with it, besides I was on a different computer the last time. Created it all for the 3rd time, still not saved. Emailed them 2 more times and no response. Sorry gotprint.com, you may be cheap but what good is it if I have to spend hours re-doing everything and still not get anywhere... and no response from you. I'm starting up a brand new business and am willing/needing to spend a lot of money on it. You lost out... I'm going elsewhere! read more

Updated. They stood on their head to make things right. I was impressed. N.S. did a great job in communicating. I have been using GP for a while now. Unfortunately I sense a real change in direction. Early on turnaround us exceptional but then fell way off. It seemed to take twice as long. Two orders ago was delivered without the backs of the postcards being printed. They corrected and sent another order. All in it took three times as long. Somehow there was plenty of time to do it over. Last order was timely and correct. My current order was timely but sent to the wrong customer. My real estate postcards are in Georgia at an "improve your abs business" and theirs are here with me in Florida. They and we are equally unhappy. Time sensitive information needs to be processed and distributed quickly. My advice to GP: take the time to get it done right the first time. From five stars to two should get someone interested, but no-one has called to followup. read more

Last week, which could have been one of the worst days in a long time for me health-wise, I received the double-sided postcards I sent to you for production for the corporate board I belong in Philadelphia. The excitement to open the carefully packaged box was too much and once I did I could NOT believe my eyes! The postcards turned out absolutely perfect in every possible way... The color, the trimming, the glossy coating were all professionally done. As a Graphic Designer it is always an occasion when you are able to hold in your hands something was created out of sketches and pixels on the computer. I'm truly impressed and speechless with how impeccable the quality of the work turned out to be as there is always somewhat of a risk when sending files off-site. I can say with outmost confidence that from now on you guys will be my printers of choice and will send anyone I know is looking to have material printed in a professional way. To all of you, thanks a million for the most amazing surprise. read more

This was my first experience with GotPrint. I ordered some business cards in September for an occasion in August. The efficiency of its ordering system was nice and to the point. However, I had opted for rush turnaround and it didn't explain why my order was not shipped two days after approval. I attempted to contact them through their provided email but received no response. Nine days later I sent them another email to which there was also, utterly no response. By then I already knew there was no hope of me receiving the package at the date I was looking at and I was wondering if I was ever going to receive it at all. There were also issues with the tracking number which told me to contact the shipper. However, despite the delay in turnaround (four-five days), the silence from their customer service, and the issue with shipping, I did receive my purchase in the end. To that end I am very pleased with the quality of the cards although I was quite concerned by the deviation from what they stated on their site and the lack of responses to my inquiries on my order. The colours on the darker side of the card appear to be notably darker than I saw on the proof but the reverse side was pretty spot on. read more

Review of: GotPrint.com Burbank Airport Center: 7651 N. San Fernando Rd Burbank, CA 91505 I placed an ordered for business cards and requested rush service with 2nd day air shipping, over a week later and I still haven't received my order. Every time I call, they tell me it is in print now. I ask for a refund and was told to dispute it on my credit card, I am. Stay away from these lying scammers. Worst customer service EVER! They have no idea of the amount of business they could have had from me. All they had to do was make things right. Not Smart! Somebody should explain to them the importance of getting the first order, the test order, right and providing good customer service. The have stayed in business by taking advantage of the meek. STAY AWAY !!! It is a chore disputing credit card charges and they know that, they are gambling that you will not follow through.STAY AWAY, STAY AWAY, STAY AWAY !!! I wish I had looked at the real reviews first, not the one posted by friends and employees of the company, that are all from CA. LOL They think they can fool people with those. It just re-enforces the true reviews. So sad. read more

I ordered double-sided black business cards and they were absolute trash. The edges of every card were frayed-- like you would expect low-quality recycled paper to be. Not only that, but the cards were cheaply made by pasting two cards together. That wouldn't even be that bad, except the part in the middle is GREEN, which looks hideous on a black card. And the icing on the cake? All sales are final-- so I'm literally going to throw away a $40 box of shitty business cards. Will have to reorder from someone else. read more

This is the first time in my life I have ever written a negative review, two employees told me two different things along with a 1 month delay from the sizing being wrong, instead of a phone, is a "junk" email thatgoes unseen. I was expecting cards two weeks ago, so when I did not see them I called, very rude the way they reasponsed.. I needed them asap so I order rush shipment a week ago and I have yet to have them still!!! If I could I wish I could get my money back and go with a local service. Note: if you are looking to get fast service go with local read more

GotPrint was my first experience ordering business cards. I was worried because I had an exact idea of what I wanted and I did not want to settle for the limited services of a company. GotPrint was perfect because they have a feature where you simply upload images you wish to print on the front/back of the card and they do it all for you. You can choose to have them help you make a card, but since I already had a design ready it was amazing to just upload some JPEGs and be done. They have various customizable options including surface gloss, card density and width, color options and text options. Plus the price is unbeatable! $8 for 250 cards! Considering 1 in 5 people that receive my cards call me back for professional services, they make far more than their worth. The only negative I can say is that GotPrint isn't as clear as they could be with describing their customizable options. For example, I was confused what exactly the differences were between each card thickness and surface coat. That is nit picky, but essential for someone inquiring for services. Overall, 5/5 stars. Great price. Product looks FANTASTIC. People love them. Ordering was easy. read more

Excellent customer service and high quality product. We ordered brochures and the quality is outstanding. 100% positive all the way. Highly recommended! read more

WARNING! This company will not only mess up your order, BUT, then they will ignore it and blame it on you. And wait 2 days after every message you send hoping you get tired. I ordered some cards, and well, I'll just include a picture. This is the message I sent to their "quality control" "Okay, HUGE issue. The BLUE LINE, on my design called 'BLUE LINE' Is purple. It is 100% blue on the cards, yet somehow they came out purple on the actual prints. This is one of the major points of the card, so therefore, you can see why it is a problem. I have no idea why the color looks so vastly different from the website to the actual prints. I mean I keep looking at it telling myself it's just a dark blue. But if you hold it at a certain light it blends in with the black background. Honestly, I'm a little put-off. I was impressed by your super fast shipping, and ability to get the cards to me ASAP. However, with one of the integral designs wrong, I am very disappointed in your workmanship. I don't know why no one on your staff did not think, or wonder why a design called 'blue line' printed a purple line on the middle of the card. There were no indications of the names of colors on the website, so I assumed the colors on the card that I designed online would match the colors on the actual card. Please let me know what you are going to do to make this right, ASAP. Thanks." So far, what I got, was an email telling me "we can only print the colors put onto the cards in the design studio, therefore it is best to x2 check the color before purchasing a product." DO NOT ORDER FROM THE SCUMBAGS!!!!! They do NOT care about their customers, and none of them have enough competence to look at a design, a design name, then comprehend what to do. I will never order from these scammers again. If the seeming helpful manager on Yelp would like to look up my case here is my order number. Maybe she can help me, since no one else in their company can. "US-GP-100-20400260" read more

GotPrint - Top: card in the design studio Bottom: Actual Print - Printing Services Near Me - Burbank, California

I have my own furniture company in the Houston TX area (I own 3 stores), I use to order business cards for my associates on a regular basis for the last 3 years, up until they change their website, now the site its extremely difficult to use especially when I upload my company logo, is either too big or too small. I call them on the phone and a care less representative couldn't help me at all, I tried online chatting, same thing. I don't think I will be using this company until they either make the site easier to use or they upload a an instructional video. Right now I'm very disappointed. I'd like to change my review since I went to their site to try one more time, I got it now! I understood how to use it and to my surprise it is actually better than before, it just a matter of some get use to. But my opinion hasn't changed towards customer service read more

Got print rocks it if you can design it. Just googled to see where they are located and they now have a fulfillment center in Grapevine Texas near me. I'd ask for a will call, but with these people who I've seen write reviews about GP, that would be a nightmare for whoever is at the counter. It would be crybaby city! With that being said, I'd pay an extra $20 for will call : ) read more

I got my business cards about a week early - Good quality too. Thanks!

I was on their website to order very specialized business cards ... The proofs, that popped up online, did not look like my original design so I opened a chat window to get some assistance ... OH BOY, what a horrible experience. NOTE: Business cards represent your business, your brand and is an extremely important part of your marketing collateral in business - you would think they would understand that?! NOT! Marvaughn H. was the chat/support agent - I explained my issue in detail, he said: "We do not assist customers with this type of thing." Wait, you're a printer & you won't assist with the overall look & feel of the printing you are doing to be sure it's perfect for the customer? I can go to VistaPrint or Kinkos & do "self-service" business cards! I then asked: "can I pay extra to have someone have a look on your side to make sure it looks perfect?" His response: "We check dimensions only". Well, gee thanks, I can do that. I was looking for a bit of CUSTOMER SERVICE, not someone (or more like a robot) reading off a chat script. Then upon typing my response, I get a generic response: "Sorry we're now closed." Wait, you just shut down the chat in the middle of us communicating without warning, just cut me off in mid-sentence? I didn't even get to place an order ... If this was my first experience with the company, you can bet there will not be a second experience. Shame on you, customer service is so important, now you lost what could have been a $1,000 a month customer! Toot-ta-loo! read more

I worked today 3 hours designing a postcard. Then, I created an account and saved it. When I tried to recover and place the order EVERYTHING DISAPPEARED. I chat with agent. Talk with Supervisor. But they didn't help me. I WATED MY TIME. ***DON'T DO BUSINESS WITH THIS COMPANY YOU WILL WASTE YOUR TIME *** read more

I've been looking for a printer to supply me with reasonably priced business cards - approximately 5000/yr. This is no tremendous quantity, but after reading these reviews I am overwhelmed by the number of terrible reviews for GotPrint. It would seem Ms. N. S. of GotPrint (Business Manager) has a full-time position just responding to these negative reviews. I can't recall another business I've looked into which has such poor reviews. I'll continue to look elsewhere. read more

i was supposed to get my business cards on Friday paying extra so i could take some to a conference. Thursday they emailed because there was a problem with the quality of their printing and needed reprinting. I talked to the supervisor, put me on hold for several minutes and promised me that i will get them by Saturday. They never came and they said they would send to where my conference was. Getting to the conference on Sunday without cards!!! Unbelievable!!! and they say Tuesday i would get them in Vegas where the conference would be. Two days in a conference without cards!! Will have the cards last day of the conference. WORST PRINTING PLACE. I WILL NEVER EVER USE IT AGAIN! AND THEY WOULD NEVER REFUND ME THE EXTRA SHIPPING I PAID FOR. I HAVE TO USE VISTAPRINT FROM NOW ON. CAN THERE BE A ZERO STAR? THAT'S WHAT THEY DESERVE!!! read more

WARNING TO EVERYONE WHO WRITES A REVIEW. I was informed that the owner himself closed my account at his business because I was unhappy with the customer service that his company was affording me. Never mind the fact that I spend thousands upon thousands of dollars with his company every year. I have since lowered my score to 1 star (unfortunately I cannot give them negative stars). If you could please tell me how banning me from your site actually resolves any issues that people might have with you, I would love to hear it. Everyone I have talked to was rude, condescending and unhelpful. By closing my account without even TELLING ME, you have just proved me right. What kind of company claiming to have highly skilled customer service closes a loyal customer's account without even trying to resolve anything. Absolutely ridiculous. Edit: I would like to add he cancelled my account after "seeing my Yelp review" as quoted by the manager I talked to. He said he would reactivate my account if I DELETED me previous review. Well I'm sorry but I'm not going to be a push over and let you black mail me. Edit 2: To read more horror stories from actual customer please visit https://www.facebook.com/gotprintblows read more

Hello, Horrible service received and email that my business cards had not been started. Apparently I the company had email me twice. I took a screenshot of my email and see no email. I check my spam and cant find anything. Obviously received the current email so I haven't blocked any emails. Second the customer representative was not much help. The website has a glitch when uploading files. In this modern era of technology every one has high resolutions photos. I have tried uploading 2 different photos but only one uploads. The website can be improve by being able to let the customer be able to resize to the dimensions required. A bit frustrated when you wait a whole week only to know that your business cards have an issue. Time is worth more than money and cannot be given back. Now, one has to pay more somewhere else to get it rush deliver. Nothing like having someone personally handle your business cards and make sure they are right. Dont trust the Advance Design application. read more

The worst printing company in LA. Went to print 1000 brochures for our school and it turned into a nightmare. First we get emails saying we need to resubmit our order, then we are told there is an issue with the template, then they do a manual proof which we never see, then they delay the order and only after we call and bother them several times do we get somewhere with them. Then the real fun starts... We go to pick up the order and the 1000 brochures are using the image from our last brochure not our new one! We call them right away to figure out what happened and immediately they get combative and make it known there is no way it can be their fault. They swear up and down we had to have loaded the old image however there is no way we could have as we don't have that image on the new computer in the folder we sent it from. After going back and forth they say they will have quality control call us. They never do. But they do post a message to our account saying that our brochures will be recycled in 3 days and we will not get a refund. We call back, they say they will send us a proof of what they printed from. They never do. We call them back again and this time the guy we talked to does not seem to care at all. They finally email us a proof but it is from the old print with the old file that we could not have sent them. Never using this company again. I doubt they will take any sort of responsibility for this. Steer clear!!! ...there are lots of other good printers out there. read more

THIS IS THE WORST EXAMPLE OF CORPORATE GREED AND CUSTOMER DISREGARD I HAVE EVER SEEN. I waited for an order for two weeks, and when I went to pick up, I was told they have been out of the card stock I wanted for weeks. NO ONE EVER TOLD ME. I paid a company $1000 to put these in their conference bags this week. I need to Fed Ex them but I do not have them. I Suggested that I have they xeroxed and Got Print could pay, They refused to offer me even $100 to compensate. They would not even RUSH a new print job. The supervisor REFUSED to tell me what law firm they use, as I want to take them to small claims court. He refused to tell me their attorney's name. This is a multi-million dollar company that would not pay $100 to lower my blood pressure and make it right. please call them at 818-252-3000 read more

STAY AWAY. I ordered 250 postcards on January 4th. Payment was accepted and the order was approved the same day. On the 18th I started to wonder where they were, contacted customer service, and was given the runaround. Finally today, the 22nd, after contacting customer service AGAIN, I was told that there was an issue with the print, and would I like a reprint or a refund? Mind you, they did not contact me with this issue. I had to contact THEM to ask what the hold up was. Who knows how long they would have held on to my money and not done anything? Absolutely ridiculous, not to mention I am now without the postcards I needed a week ago. No apology from customer service. The worst. read more

I can't even begin to tell u what happened, how long it took to get business cards, how the design was off center, how absolutely rude the customer service was telling me to shut up, and how they didn't delivery it where I needed it to be delivered (I even talked to a manager) DON'T WASTE YOUR TIME! It may be cheap, but its the worse run business I have ever purchased from, I regret every second of it. Hours on the phone going back and forth. All BS read more

Terrible. Wish I had come to Yelp before I placed my order. Ordered business cards and they confirmed Jan 18. Checked delivery on site every day which said 1/25 to 2/3. Called tonight. On hold with 10 people before me, so waited. The agent put me on hold and came back with a garbled '38 point trifecta is backordered'. I had no idea what she meant. After several times asking I realized the paper for my business cards was back ordered. For 3 more weeks. When I asked why they didn't email me or update the order info, she said they were calling people. Calling people??? She asked me if my phone information was right, and they should be calling soon. Is this 1980? This must be a 10 person shop. I spent a long time creating these cards. So no option to cancel. AVOID this business. There must be better ones out there. read more

Two major orders I placed with GotPrint arrived with significant problems. GotPrint handled my complaint in an immature and unprofessional way: they closed my account. If I read between the lines of their past few messages to me, I think they're trying to blackmail me with Yelp. They've basically told me that if I don't update this review to a favorable number of stars, my account at GotPrint will remain closed. Since I wrote my Yelp review about my account closure, GotPrint issued a refund for the numerous print quality problems (which I appreciate) - but they also argued with me about the validity of my complaint (repeatedly, even in response to the Yelp review) In the past week, they've basically told me (quotes are direct quotes): * A verbally abusive employee is not a concern to them. * "The customer isn't always right" * "You don't know what you're talking about" * Matte paper doesn't have to be matte. They describe their matte paper as "semi-gloss", "slight gloss" and "has a sheen", and if I'm not satisfied with their flexible definition of matte, it cannot be considered false advertisement. (https://www.google.com/webhp?hl=en#hl=en&q=define+matte) * If the file on my computer I sent to print is crisp and high resolution, but the printed file from GotPrint is blurry, low-quality, and pixelated, it is my fault and not theirs and they are unwilling to further investigate what might have gone wrong between my file and the printed product. * Photo documentation of problems like ink smudging are not valid if they decide that it's not a problem. * Photo documentation of product that arrived dirty and bent and damaged isn't worth addressing. * If you are unhappy with their service or the way they treat you, it's not their problem and they are unwilling to improve -- take your business elsewhere. Blocked access to my account (including my past invoices and order specs, which I need) and their arguing of the validity of well-documented print quality problems and personnel problems, shows their lack of willingness and immature attitude toward resolving problems as they arise and their poor treatment of a loyal customer. I will not lie just to reinstate my account. I shouldn't have to beg to spend money with this company. They should earn a good Yelp review through good product, service, and quality, not through blackmailing. They *did* print on the wrong paper type, and the prints *were* low quality. I appreciate that they refunded me after going back and forth so many times. But after 15+ years working with professional printers and I have never experienced customer service issues like this! read more

I've been using GotPrint for three years now for business cards for my team and book marks for my books and, until the most recently order, felt they did excellent work and had great prices. However, the last cards I received had a red tinge to them. This follows two orders two weeks earlier that were perfect. My two stars isn't for the history I've have with them but, rather, for the terrible customer service I just experienced. I think when things are good here, they seem great. But when there's a problem, they have terrible customer service. After numerous emails saying "too bad, we can't do anything" from their QC department, I asked to speak with a manager who put me through hoops to prove that the cards weren't done properly and then didn't offer to reprint either. He basically wanted me to do all of the heavy lifting. With all of the printers out there, you'd think they'd want to keep a long-standing customer. Guess that shows how much they value their customers. I do not recommend this company. REVIEW UPDATE: I just saw GotPrint's response and wanted to clarify a few things: 1. I've actually been using GotPrint since April 2012 - so I've been a customer for nearly 4 years. 1. The initial "fix" GotPrint's QC department offered me was $5 off on my next order. No compensation for the order that I can't use. If I wanted the fix, I'd have to pay for it all over again - minus five dollars. This is hardly the way to engender customer loyalty. 2. The second "fix" GotPrint offered me, which E.S. refers to below, was that I get in my car, drive to the post office or other shipper, and ship the poor quality order back to them AT MY EXPENSE and then they'd refund my money. How is that valuing me and my time in the least? 3. The manager himself noted that nearly all of our business cards have been printed on the same paper as the order I just received that is of poor quality. What happened with the paper on my last set of cards is a mystery to me. But the other 8 orders are all on the same paper - he could see that in the computer himself. To future potential customers: you be the judge, but I wouldn't take the risk. read more

I ordered business cards and paid for RUSH processing, and RUSH shipping (Order3180523). My client needed them for an event so it was imperative we received them quickly. I've had other orders with got print in the past that took up to two weeks, so I figured rush processing and rush shipping would at least cut that in half. BOY, WAS I WRONG. I called yesterday to see what the hold up was. They didn't really have a good excuse for why they hadn't been printed after a week, but assured me they would be in my clients hand by friday. Then today, they said there was NO way to make it happen in time. They are completely unapologetic, and I will be filing a complaint with the BBB. If you don't mind sitting around waiting for weeks for your order, use gotprint.com! read more