Worst card printing website ever. I would give it a negative star if I could! Used a professional designer to create my cards and he used their business card templates in order for me to upload the files. 1) I sent them an Illustrator file (a format they accept) and used their template to create the file. They said it was wrong and needed an outline. 2) Designer did it again with outline and they said the file was corrupted and needed a PDF file. 3) I re-uploaded a PDF file of the outlined card and they said their "template was on the left on the document and cannot be removed" (huh? what?) 4) They canceled my order. P.S I called customer service after #1 happened and told him I cannot edit Illustrator file as I don't have the program. He said he could not help me with my Illustrator file. Wasn't that the perfect time to upsell me on their editing services and add it to my bill? (I would have gladly paid) Shocking communication standards and customer service. I would definitely pay more for better service. GotPrint definitely defines the sentence "you get what you pay for" - Cheap prices and crap service. Glad I was the guinea pig to test this website before referring the rest of the staff in my office to them for our printing needs. BTW, I sent the exact same files the designer created to FastSigns and there were ZERO problems. read more

I've used Got Print for a while, and generally, things went smoothly. It would normally take about 3 weeks to get anything (and it wasn't anything that needed to be flawlessly perfect), but since it wasn't a rush, it was not big deal. Things came well printed, it was all good. I foolishly thought using Got Print would be a good idea to get some business related materials printed. It was a rush job, I had placed the order on a Monday and expected to get it early the next week. About a week turn around, and I paid a little extra to make sure it got to me in time. A full week. Perfectly reasonable amount of time for a rush job. Boy, was I wrong. I guess their system freaked out and thought that the thing I printed went over the dyeline (even though it didn't) and canceled the order without me knowing. So a rush job I placed on Monday got canceled without me knowing on a Tuesday and I found out about it on Friday, because I checked on their website myself. No email, no notification, nothing. Just canceled. I understand the cancling, since the online system can freak out sometimes, but no notification? Really? Come on... So after an hour hold with customer service, I got to speak with someone who could care less about their job and was terribly rude. I got passed around to a few people and ended up in a completely different department. I ended up getting so frustrated, I told them to just cancel the whole order. Over two hours on the phone. Seriously?!? I guess I'm going to make a trip to Kinkos today. Such a shame, since Got Print was a really reasonable place, if you're not in a rush. But their terrible customer service and inability to care means they lost me as a customer. I mean, I guess I get what I pay for. And honsetly, what did I expect? I know just a little about print, and it seems like they have a pretty large issue with quality control and (weell, DUH) customer service. But the high volume of print jobs that come in is pretty normal for a print house of this size, so it shouldn't really be an issues. I guess 20$ business cards come with a very high personal pricetag.... the other Yelp reviews here paint a pretty ugly company. And that's sad, since I didn't look at reviews until I had this issue. (And the owner seems like a real sweel guy...) Go to Vista Print. Not only will you not need to wait an hour to get help, but they're quicker and cheaper! read more

Put in a rush order for some Post Cards and paid the extra for rush processing. When i called in I was told on a different page of their website it said that "Rush Order" meant three days before it was done printing and shipped. On the other hand, cards we had printed locally and sent in yesterday, are already ready to pickup, so I'm just going to boost my order there. This was my first experience with GotPrint.com and they came recommended for their great price, but I guess that's what you get when you race to the bottom on price, that "discount" comes at the cost of rude customer service and slow turn around. Oh well, live and learn! read more

My husband and I recently placed an order with this company for postcards. We picked them up, but the skin tone on figure in the picture was much too red - it looked like that of an angry cartoon character! We took the postcards home to compare them to the tone of the digital proof, to make sure this wasn't in the original file (thinking maybe the error was ours). Well, our bad - we should have stood our ground right there and refused to accept the postcards, because trying to get this resolved after the fact has been a nightmare. After several phone calls - the most recent of which was a forty minute call where we spent the first twenty minutes just trying to get transferred to the rep we had spoken with before - we were told the same line that apparently others have heard, that there is 15% variability in the colors and that they aren't responsible for the variation. If a printer can't stand by their own printing and has no measure of quality control, - i.e. the skin tone is so egregiously wrong that anyone who saw these being printed should have stopped the printing - then why use them? There are other, better printers in LA who take pride in their prints and stand by their work. read more

First time customer here and I ordered some postcards. The color was way off. it was 5 times brighter than what I designed and as a photographer, my monitors are calibrated so printing can be exact. Never had any color issues with big companys until I dealt with this small one. I ordered 5 x 5" postcards. I have a color scheme for my logo and branding. I was excited to order since the cost was great and I even picked it up from their warehouse so I can get them sooner. When I arrived, I got my order, opened it immediately and noticed that it was a bright blue. Thinking it was my mistake I drove home and pulled up the file that I created myself on photoshop. Color was completely off. I called them immediately since I wanted to fix this right away. The honest gentlemen over the phone told me this happens ALL THE TIME so directed and walked me over how to contact quality control through their website. He said for me to make sure I state that I'm a first time customer so they can pay special attention to me. Really? So if I order a 2nd time I won't get the quality service as stated on their website? Kind of sad! So I got a response days later saying: "We apologize for any inconvenience. Could you please provide us with (5-10) digital samples? This will help us assist you with this matter you have brought to our attention (2995426). Be advised that based on our samples and your files, this order is matching. Therefore additional samples from you are required. Please take photos of the product you have received and email them to us. Please take a photo of about 5-10 samples that you received. Please do not sent 5-10 photos but a glance shot of 5-10 samples. Do not send the file that you uploaded when placing the order." Really? I now understand why Yelpers are saying they request the studpidest and the most confused instructions. Take a photo 5-10 sames? Why would you need 5 - 10 images especially if most likely the color on my phone camera won't match what you have. I emailed them back saying it doesn't make sense for me to do that so I sent them the file once again even if they asked me not to. Next email I get they have the nerves to ask me to call them when all my vendors call me to show that they care and really want to resolve the issue. Now I'm stuck with these, I wasted gas to drive down there to check out their warehouse and in the end I get a postcard thats not even our company colors. Bad customer service, bad instructions, confusing emails, not sure why they have 4 warehouses spread out all over U.S read more

I've been using GotPrint for years for one reason...I like the end product. Their process and customer service however have always left something to be desired. If everything goes smoothly...according to their process and not that of the customer...then everything is fine. I had 2500 copies of a calendar printed by them this year. I did everything I could on my end to ensure the end product was correct. Used their templates, followed their rules, even paid the (insanely high) $150 hard copy proof to ensure there were no errors on my part that would effect the final product. The process was so slow. The "notifications" I was supposed to receive from them never came. If I hadn't gone into my account a week after approving my hard copy proof, I wouldn't have know my secondary, digital proofs were ready for review. Then it took weeks for them to print them...the process took over a month from placing the order to receiving it. When they arrived...there was a HUGE printing mistake; a blank spot on every calendar that wasn't there in either the printed proof or the digital proofs. After submitting my problem to them...they were slow, dismissive and flat out rude to me. I called several times to speak to my "rep" and each time...I was blown off. "He's not here." "He's at lunch." "He's in a meeting." I was furious. Mostly because the event I had scheduled to release the calendar was only a few days away. By the time I finally heard back from them "with their options" I had no time...and I was forced to use the wrongly printed calendars. I was given a 20% discount, which frankly was insulting. They didn't do the one job they were hired to do...print my project properly. I got a lot of "mistakes sometimes happen" and "we're sorry for any inconvenience this has caused" but it was all so disingenuous and cookie cutter. I will never use them again. There are plenty of other printers out there, and I am happy to give them my business. Unless you are willing to "take it or leave it" spend your money with more worthy and honorable businesses. UPDATE: IN RESPONSE TO UPDATE FROM "N.S. of GotPrint" - The options offered to me by the Quality Control Manager were no good to me since my event was a mere days away. I didn't have the time to wait for the process to repeat itself. - The amount paid in total was $2,828.12, of which $700 was refunded, so that was a 25% discount...not 20% as I underestimated or 30% as you overestimated. - As far as placing orders "well in advance" ... my event was on September 14th. I placed this order online and uploaded the files via FTP on August 7th. 5 weeks is more than a reasonable amount of time for a print job of this to be completed as well as leaving time to fix any unexpected mistakes. I hope you would agree. - I understand the concept of the partial refund and why a fully refunded product would need to be returned. However, I do feel the refund was under offered on your part. I don't feel that you should had been able to profit from a job where the mistake that you made and a very slow turnaround time didn't allow me any other option but to use the incorrect materials. - I was checking my spam folder for the notifications, as that has happened in the past with other online vendors. I never received any notifications. read more

GotPrint - Read review for details. No error on hard copy or 2 digital proofs. 2500 printed calendars all with error. Poor quality. Bad. - Printing Services Near Me - Burbank, California

I recently re-ordered business cards (the second time I've re-ordered the same cards). Instead of getting the navy blue background with white lettering I ordered, I received black and white cards. I went back and checked my proofs to make sure they were navy, they were. The response I received from gotprint was email after email blaming me for the mistake. They refused to correct the order and refused to refund my money. It's sad because I was just about to spend several hundred dollars on banners and other printed items over the next few months and now all of that business will go to one of their competitors. I will never use gotprint's services again. read more

I actually had a decent experience with this business up until they screwed up my order and refused to take responsibility and actually blamed me for it! I received my order of 2,500 business cards and they were all printed slightly crooked. I called them up and the guy I spoke to said they will print a new batch for me. I thought "great!" The next morning I received an email from them offering me 10% off my next order instead.(??) I called them and the rep told me that I uploaded my image into there system crooked, so it was my fault. I explained that this is not one big uploaded image and that the design consists of 6 separate uploaded images. I would have had to intentionally situate each image along the same line and in an equally crooked manner to the exact degree in order for this to have been my fault! I asked, "why would I intentionally do that?". He told me I had to go to there website and send a message to their "quality control" department. I asked, "can't you transfer me so I can speak to them?" He put me on hold so he could speak to them and came back to repeat the same mind numbing claim that I uploaded the "image" crooked. I told him to transfer me so I could speak to these people myself. He said they wouldn't speak to me and that I needed to message them from their website! I said either they get on the phone with me or they loose my business, I would file a complaint with BBB, and leave negative reviews for them online. Sure enough he got them to talk to me, but no matter how many times I explained how irrational and absurd their conclusion was. Again, a conclusion which implied that I would have had to have uploaded 6 separate images along the same line and in an equally crooked manner to the exact degree in order for this to have been my fault! He simply said, "I don't know what you did". And he kept referring to "the image" even though he could have easily verified that there were -in fact- 6 separate images! Then he agreed to refund my order, but I would have to pay to ship the cards back to them. He said the reason was because I could still use them! I'm going to use crooked business cards?! I told him that I was not going to pay a penny for their screwed up crooked business cards and that they need to accept responsibility for their obviously botched print job. He then decided to give me a full refund without having to ship the cards back, but I would not be able to do business with them again! LOL, as if I was going to continue doing so. IN RESPONSE TO GOTPRINT'S FALLACIOUS RESPONSE BELOW: There is something seriously wrong with you people. You are simply being DISHONEST and digging a bigger hole for yourselves here. NOW, you are claiming that just ONE image of the 6 were uploaded crooked, when you guys were insisting that the whole file/one all encompassing image was uploaded crooked?? Than why are ALL of the images crooked in perfect sync with each-other, if just ONE was uploaded crooked?? You guys keep bringing up the shift during the cutting process, but I never complained about that. My issue was only regarding your crooked print job, which you guys still refuse to take responsibility for. And apparently there are many other reviewers on here that have had very similar experiences with your company. It must be us. read more

I sent a customer request through their website and did not receive a response. After a Twitter request a week later, their customer service team flew into action like rockstars. They even offered to refund the order if the product was too late to use. They're not bad, just make sure to call or tweet them instead of using their website for customer service requests. read more

Here it is March 7, ordered for a rush on Feb 20 and still no cards. Called yesterday. They had more excuses and said that they basically hadn't even started printing. They said bc they got an email march 3 to take the rush off they held off production. They also claim not to bill you until production is done. LIES!! These people billed me march 1st. They were asked to refund the rush since they obviously didn't rush. You'd think they'd have some kind of decent customer service to push it through on a rush and discount since this has been all on their end. Nope. They don't offer anything. They said the cards may go out Thursday. So that puts us at 3 weeks for a so called rush order. We'll see if they refund me anytime soon for my rush order. This place is an absolute joke! Customer service has no idea what's going on and with the way they handle things they clearly don't care. If I could give zero stars I would! read more

GotPrint - Left, cards for another salon printed by them 2yrs ago. Right, the horrible cards they just did. Looks faded & old. Do not use gotprint - Printing Services Near Me - Burbank, California

Update 1/20/14: GotPrint's customer service offered me a full credit toward my next order, which I believe is a nice show of support. I'm still not sure what I would or could do differently to guarantee better results. But, I'm willing to try again and see what happens. --------------------------------------------------------------------- My experience is an exact replica of Paul R.'s review. I had high hopes for GotPrint.com - they seemed to have a nice website with many affordable options to suit all tastes and budgets. I used their template in Adobe Illustrator to their exact recommendations. My on-screen proof looked exactly how I wanted my print-out to look. A week later I was excited to open my first business cards. One side looked decent. The second side looked completely washed out (the side with my company's logo). It was several tints lighter than anything that would be acceptable. (By the way, I printed the same file on two color laserjet printers and the color was perfect. I used the same file to get signs made with another company and those signs looked great. So my file was not the issue). I opened a support ticket through the website. I didn't expect a complete refund, but I thought they would at least offer me several options of how to correct the problem. Just like others have said, they asked me to send a photo of 5-10 of the images. This seemed completely strange, but I complied. Here is GotPrint's response: ---------------------------------------------------------------------- Hello, We apologize for any inconvenience. Our quality control department has checked the color density of your file. Please note that the change you see is normal in gang printing. We are a gang printer and therefore cannot match colors 100%. Please note we guarantee 80% match to your file. Each time colors could play up to 15-20%. Please visit our website and click on "terms of use" to see our color matching policy. If you wish to update your files we can provide you with a discount code. Please let us know how you would like to proceed by creating a new problem message under this order. Once again we apologize if this issue is causing you any inconvenience. If you have any further questions, please log into your account, click on the order status and create a new problem email. Thank you, Quality Control Got Print Your Solution For All Your Promotional Needs ------------------------------------------------------------------- I was shocked. This wasn't helpful in the slightest. Even if I paid to re-print my business cards, am I supposed to make my file 20% darker to compensate for their poor color matching? What if the next time they print the job, the variation is 15-20% off in the other direction? Then my output could be 35-40% darker than I want it to be. The end result is a pure guessing game. I've worked for printing companies in the past and none of our customers would ever let us get away with this. What you see on your proof is what you expect to get. If you're the least bit concerned with how your product will look, I would find a company who cares about quality. read more

------ Update from GotPrint's response: The color isn't even close in what I have vs. what I'm seeing on my screen. Judging from the reviews I'm seeing on GotPrint's Yelp account, my order isn't an isolated incident. ------ I've purchased varying products from GotPrint for the past 7 years rather happily, actually recommended them to many photographer friends who use them frequently as well. I have always thought their business cards and postcards were quite affordably priced, shipping was a tad much, but such are shipping rates now days. A few days ago I received an order for postcards I'm using for a bridal show coming up. Unfortunately the colors were waaaay off this time, super blue toned, and I'd be embarrassed to hand these out to potential clients. I brought it up to GotPrint's quality department and after two days they answered all they could do was provide a $20 coupon...despite all my specs being correct and every other order's colors matching my screen- 7 years worth. --- GotPrint's Email: Our quality control department has checked the color density of your file. Please note that the change you see is normal in gang printing. We are a gang printer and therefore cannot match colors 100%. Please note we guarantee 85% match to your file. Each time colors could play up to 15%. Please visit our website and click on "terms of use" to see our color matching policy. If you wish to update your files we can provide you with a discount code of $20.00. Please let us know how you would like to proceed by creating a new problem message under this order. --- Now I'm having to place another order that is rush ordered and 2nd day shipped and even with the $20 coupon it's costing me more than I paid for the first round. Kind of lame right? read more

Great prices, garbage everything else. Made an order for 100 post cards with a rush order for our business. There was an issue with the credit card number. Went online and fixed it, and assumed it was all good. Got another email 4 DAYS LATER saying the issue wasn't fixed. They could have mailed a paper letter quicker. By this time we had expected our relatively simple order to be ready. We called and they said "the system doesn't update, you have to call it in." Where does it say that on your website? Since you take all your orders online, maybe it's time to get a better system? One that sends timely emails and updates without using the phone? When we asked if our measly 100 post cards could be done by the next day, we were of course told no. I should have read the reviews before using these people. Being the cheapest isn't the only way to run a business, which this company will no doubt realize when someone else comes along and does the same thing but has professional customer service. read more

These guys are the BEST. So much bang for your buck. I've asked around and no other local printers even come close. Its a mega huge internet company but its right .here in Burbank. I paid under $200 to get 2500 tri fold color menus made. GOTPRINT.COM ROCKS! read more

Absolute worst customer service from quality control EVER. First, let me say I've been a loyal customer for years. I'm a designer and a photographer and have used Got Print for everything. I placed an order of 5 boxes, 250 postcards each. That's nearly $300 worth of product. When I received my boxes, each box was missing 20 cards. I paid for 1 box of 250 cards and received 230. Not to mention, 5 of them were printed too dark, leaving me with 25 missing cards from each box. That might not sound like a big deal, but when you've created a mail campaign to 250 people, every card is necessary. A week of back and forth messages and finally getting George from QC on the phone has culminated in this: He tells me he can't print 25 cards on the press, because there's a 100 card minimum. So I will get refunded those for those 125 missing cards, and I will need to PURCHASE 5 boxes of postcards, 100 each, to replace the missing cards. Say what? You're telling me I have to now spend an additional $200 FREAKING DOLLARS to replace the cards YOU GUYS DIDN'T INCLUDE?? George says it's industry standard to be missing or go over 10% on your order. I asked where on the website it says that. He says it's not on there but to google it. So what he's saying is that I'm missing 125 postcards, but because it's "industry standard" to go under or over 10%, I should accept that. He also said 125 missing cards is well under industry standard, so I should be happy with it. When I argued that if I'm paying for 250 cards, my box should have 250 cards, his response was that maybe I lost some on the way home. Are you kidding me right now? Why would I create this incredible hassle for myself over 125 cards IF I WASN'T ACTUALLY MISSING THEM? Why should I have to spend $200 dollars over a mistake you guys made? Well I received my refund on those 125 missing cards. But I sure as hell am not going to place another $200 order to fix your mistake. But what I will tell you is that I will never be using you guys ever again, and I hope someone who actually cares about quality and customer service at Got Print reads this and gives a crap. EDIT: WOW. Sounds like I'm not the only one with customer service issues, especially with the people in quality control. I realize you guys must deal with a lot of customers but always putting the blame on the customer is NOT the solution. And before you ask, my order number was 6280728 but there's nothing else you can do to assist me. read more

Two orders from this company, both business cards. First order, came out perfectly. No problems whatsoever. Second order, hah. 1000 business cards, all ruined. Not only did they enlarge my image, but still cut it at 2" x 3.5" (therefore cutting edges of my image off), the cards were not even consistently cut. Packaging was awful; many of the cards arrived bent, because they were not even tucked properly into the box. Contacted quality control several times. Claimed it was my fault because there was no bleed (my image ended at the trim lines) so that shifting would occur within 1/16". I kept replying that the trimming happened BEYOND the trim lines and BEYOND the safe lines, so there was more than 1/16" shifting ON ALL SIDES. So how they respond? Copy-pasted replies. read more

Don't bother with these folks. Their operation is so big they've decided to not care about their customers' needs. GotPrint does batch printing -- meaning your design is thrown in alongside a bunch of other jobs with the same paper stock to create bulk printing discounts. Yeah, it saves a couple bucks, but not enough to make it worthwhile. The product comes out looking decent -- not spectacular, just decent. But if you need a rush job, good luck. Don't bother with the rush option they offer on their website. It only shaves off a couple days from their already long production time. It's not that GotPrint is bad, per se. Just understand that if your attempting to shave a few dollars from your printing budget by going with these guys, you're going to get what you pay for. read more

I just received postcards from GOT PRINT. I used a post office stamp machine to get the postage on them. The red ink that the machine uses smeared all over the back of the card. Not only was it unreadable, but it looked terrible. I spoke to customer service and filed a complaint. I just got the following email back from the idiots at "quality control" Now I have to go to the Better Business Bureau. Here is the letter from quality control: There is a problem in order # GP_6378665 Your order reference number is N/A. Date: 12/03/2015 08:53 Status: NEW Message: Hello, We apologize for any inconvenience. Please be advised that we can only print what was provided to us by our customers, and based on the order selection this order is matching. Please note that our records show that your order selection set up and the printed product are matching. If you wish to update your files we can provide you with a discount code ($30.00). Please let us know how you would like to proceed by creating a new problem message under this order. Please do not discard any product(s) before contacting Gotprint.COM for a resolution. Please note if you discard the product we reserve the right to refuse any form of accommodation. Once again we apologize if this issue is causing you any inconvenience. If you have any further questions, please log into your account, click on the order status and create a new problem email. Thank you, Quality Control read more

I have sent about 8 unique print jobs their way in the last month, and every job exceeded my expectations. My graphic designer recommended GotPrint to me and I'm very glad he did. *ONLY NEGATIVE* 1 Star deduction for this... They don't do Variable Data Printing. So if you have 5,000 target recipients and you need their unique names and addresses printed on the materials you have to take those materials from GotPrint to another facility so that they can do that for you. I have had good luck with Print-Runner. *They will likely be set-up for VDP within the next year or so I am told. GotPrint does quality work and their pricing is incredible. It's amazing to me that they can turn a profit. They must be stealing the ink and the paper they use or something. Maybe they are buying the ink and paper at a discount from all of the small printers they are putting out of business. Whatever it is, I am glad they are my new printer. Some jobs I have sent their way recently: New biz cards for my staff. They came out really nice and were basically free. $22 per 1,000 count 1,000 count per each staff member. Standard 2x3.5 size 16 pt. paper (thick / sturdy) Full Color Both Sides Gloss Coated w/UV Coating New company brochures for mailing. $160 per 1,000 brochures 8x11 standard Tri-Fold design Paper: 100lb Gloss COVER w/Aqueous Coating (really sturdy) Really bright color. Lots of images. Looks awesome. At this price, we are gonna be printing a lot of these. We have also ordered envelopes, letterhead, etc. The price points on every job so far are flat out unbeatable. The quality is always really solid. It's interesting to me that I am seeing so many 5 star reviews and so many 1 star reviews for them. I am slightly removed from the process because my graphic designer is the one dealing with them directly, but he swears by them and has never reported an issue. All i know is that they are super inexpensive, on time, and the new materials look great. *As I often do, I did a quick review of the 1 star reviews...mostly because I would love to know what these 1 star reviewers would consider a 5 Star Printing Company. Maybe a free government-funded printer that gives you a complimentary massage when you pick up your order?! I didn't see any of them suggesting a superior alternative. They must have taken their biz elsewhere...but where? If their is a significantly superior alternative to Got Print I would like to know what it is. I physically went to their facility once to pick up materials (mostly because I was curious about their operation and wanted to get a look for myself). The staff at the facility was quite pleasant and even took the time to have a chat with me about how they do what they do. *For an L.A. based biz you can save a lot of $ on shipping costs (from them to you) if you have someone that can physically go to their facility to pick up the materials. ------------------ Prior to using GotPrint, I had used 3 or 4 local print shops in Santa Monica, Westwood, and West LA and their pricing was always quite high. *I didn't really know any better back then, and actually felt pretty dumb when I realized that places like GotPrint existed. Like most Americans, I suppose that I am a pseudo-champion of the small business man / I am when it's convenient for me. Some of the guys I know that own the local print shops are really nice guys, but can I really justify paying them $200 for a job that a company like GotPrint can do for $20? Not when I'm running a business that I want to make profitable. Before I made my way to GotPrint for the first time, I also used Vista Print and PSPrint (based in NorCal) for several jobs. I was consistently disappointed with their quality and various other things. read more

My company uses GotPrint all the time to print business cards. It very easy to upload the template online and with a few clicks, your order is PLACED. The pricing is pretty reasonable if you pickup your orders in Burbank. It is not worth it to have them ship it to you. read more

GotPrint - Got print?? - Printing Services Near Me - Burbank, California

I'm hesitant to give a 5 star review in general, especially to a printing company, but after 4 years of business, I really cannot find a fault with GotPrint. I've been ordering business cards from them for years, and occasionally flyers, and every time my orders have been quick and perfect. This week, I needed business cards ASAP (by Saturday) in a special size, but I didn't specify a rushed order, nor did they have that option for special shapes. When I called and was informed it would take 8-10 business days, I figured I was screwed. They were quite nice and offered me all the solutions they had, but I just submitted to the fact that I'd have to wait since I didn't get my order to them within the time frame. Zoom to yesterday (that's only 4 business days!) my perfect business cards in their special shape are delivered! They went above and beyond, when they didn't have to. I was simply a flustered client that called one person there to ask what my options are, and he apparently quietly made it so I'd get them in less than half the expected time. Thank you! read more

WORST WORST Worst printing service I've ever used. I just talked to the supervisor and I can't believe she is the supervisor. Horrible service. Buyers beware, if you need something printed, be sure to order at least 2 weeks before you are ready to use unlike what they say. read more

I wish the customer service was as good as the product. I swear if I didn't receive a great product at a great cost there is no way I would use them. I would rate the actual product delivered at 4 or 5 stars. I would rate customer services at 0.5 star. We order products from them about 2-3 times a month. EVERY time I've called, emailed, or showed up in the store to pick up an order I have been treated like I'm a bothersome, and people are rude on the phone. In this day in age when the economy is rough you can't afford to have bad customer service because sure enough your competitors will steal your business and treat the customer like a queen. I'm pretty upbeat and positive... it's really hard for me to write this review. I hope Got Print gets there act together soon. I really like their product. read more

Horrid, absolutely horrid. I placed an order with them a few weeks back for a batch of postcards and everything went swimmingly. So, thinking this would continue to be the case, I placed another order with them and I have had it bounce back to me 7 times now. I have resent them the files in various types(nearly all of the formats they listed as applicable) to no avail. When I call the customer service department sounds like it is peopled by the most miserable high-school drop outs. I'd be pretty miserable too if my job was telling people all day that we screwwed up yet again, and there is nothing you can do about it. This business is rubbish. Please, do not let the low prices lure you in. This place is awful, horrible, terrible. ...and I hate it. read more

Trying to place an order with them. Came on their website yesterday, it quoted one price. I register with them today, and now it's giving me a higher price. I chat online with Steve B., customer service rep and he keeps on repeating lines like "well if that was the prices yesterday then the prices went up" and "unfortunately prices do change from time to time. Like I state I'm not sure what the price was yesterday so I wont be able to tell you why the prices went up if they did or not." So when I threatened to take my business elsewhere, he didn't care. After reading the other Yelp reviews below about mistakes made on orders, long turnaround times, and poor customer service, I'm sure glad I didn't order from them this time, nor will I in the future. It just really puts a bad taste in my mouth when business such as GotPrint.com have slimy business practices like changing prices a day later, and possibly after you register with their website (i.e. they quote you one price, then when you register, they give you a higher price). Stay away from these sleezeballs. read more

What is with all the haters??? I love this place and you have to believe me cause I'm elite status. I've ordered business cards online from other companies and they usually come hit or miss...usually miss but I ordered brochures from GotPrints.com. First of all, I'm needy so I had to chat with them online asking the most dumb questions. After I ordered, I received the confirmation email, which is pretty much check your & gotprints' work. I denied the first one and redid it then called them. They promptly sent me a new upload page ...week later is judgment day..I receive the fliers a week later..i slowly open it cause I'm nervous...but 5 STARS ALL THE WAY! 1/20/11 I don't like to do that review update but I have to tell you that I needed to order fliers for my sister's birthday and there was a little snag with the price match guarantee. (and prior to this the owner message me about my review) so I messaged him back and a couple days later a customer rep emailed me. Can you blame me for my high stars?? I'm all about giving praise when praise is due..just like all the hours I've put in planning my baby's sister's 21st bday!! I need praise and so does www.GotPrints.com read more

Recently placed first order with GotPrint - had I read the many negative reviews on here, I probably would not have used them... I usually order from Vistaprint, but their constant up-selling, emailing and need for promotional codes to get a decent deal has gotten tedious and made me want to try other vendors. Placed an order for 2 business cards with GotPrint, and in short, very pleased with the card printing, paper and pricing. Only gripe was the shipping. For some reason my two cards arrived separately, a few days apart. Order placed Aug 25 - selected standard shipping (UPS Ground) First card shipped Aug 29 - arrived Aug 31 Second shipped Aug 31 - arrived Sept 2 Using a flat rate USPS Priority Mail box would have been both cheaper and faster.... Even though cads were a good price, it felt like they were trying to the inflate the shipping price to offset... hate feeling like I'm overpaying for shipping. The fact that they arrived separately makes them seem disorganized. That said, I would probably place another order with them. I had no interactions with customer support.... read more

I OWN AN ADVERTISING AGENCY. WE ORDER A LOT OF PRINTED MATERIALS: FLYERS, BUSINESS CARDS, ETC. NEVER EVER AGAIN. Today is a full two weeks and still no cards. Customer service told me last week that trifecta cards take longer (I've ordered normal cards in the past and they take JUST AS LONG) I did the graphics and emailed the file. TWO WEEKS and nothing. This is unacceptable. Last Wednesday the rep told me they would be shipped tomorrow (Thursday) and they take 4 days. That means I should've had cards yesterday. Still no cards. HORRIBLE BUSINESS AND CUSTOMER SERVICE. BUYER BEWARE. read more

I've been coming here for years. Prices are awesome, turn-around time is "Good" but not great. Then again, I always want things quick so I think it's just me. Colors are exact matches. Most people aren't aware or understand the whole concept of print-ready files in CMYK (not RBG.) Paper you choose (matte vs gloss) does affect the end result of even print ready files (I learned the hard way.) Over all, I never had a real issue. The prices are the number reason besides proximity that keeps my business. Some of the people might have valid complaints but others are just plain crazy. You guys rock. If you are reading this, send your jobs here... it's so much cheaper than anyone else. read more

Potential and Existing Customers --- be aware that your PROOF may NOT be what you receive. AND GotPrint will NOT work with you when there is a printing problem. What you receive as a proof (online) may not be what you receive as actual product. It WILL be ALL YOUR FAULT and NOT THEIRS. I am normally happy with GotPrint work, but if you have a problem it WILL be ALL YOUR FAULT. I have/had recommended GotPrint to many people and now I put a DISCLAIMER on it since I say if you have a problem you will not get a credit or reimbursed. They MAY offer you a small token discount but that is it. NOTE: I have used since this incident but now every time know that I may be wasting money. I want to make you aware of this situation. Any money you expend is AT YOUR OWN RISK. What you receive may not be what you see. CUSTOMER SERVICE could be A LOT Better...BUYER BEWARE. read more

I really can't figure out all of the negative reviews. I've used GotPrint on many occasions and have been very impressed. Personally, I have ordered hundreds of business cards in full color, with texture and UV coating. They are always done really well and without error. The turnaround is quick and typically ready for pickup (I live in Burbank) within a few days -- depending on quantity of course. In addition, the fire department that I work for uses GotPrint exclusively for our public relations needs, ordering thousands of full color bookmarks, post cards and posters. Again, they are always done very quickly and the quality is always flawless. The service is great too. Ordering 5,000 bookmarks, posters and post cards can be cumbersome when it comes to picking it all up. The staff is always helpful, providing an employee and fork lift to help load the pallet of products into our utility truck. When it comes to printing needs, GotPrint can't be beat. They have made me a customer for life. read more

[I'm reposting this after it was removed for including a recommendation for a different service--apparently against yelp guidelines. I've edited out that info] I'm a photographic artist, and have been getting invitation / promotion postcards printed since the 1990s. Also as a photographic artist, I'm a cheapskate--my limited funds go to the more vital things, like making art and paying rent. I've rarely been able to afford top-shelf card printers like Modern, so I do the dance of looking for decent quality, budget-priced cards. GotPrint isn't the place. My onscreen proof looked good (I use a fully calibrated/profiled monitor and workflow), but the card looked terrible. When I told them there was a problem, they asked me--get this--to send them a cell phone pic of the card. Not a joke. I did what they asked, grudgingly, and they informed me that the match was withinin 85%, which is their standard. [Deep breath] If you're not familiar with printing, I'll just say that an 85% match is analogous to your plane crashing into the ocean next to the runway. Yes, it got close! In digital printing these days, accuracy better than 97% is typical--this would be a difference you could see in a side-by-side comparison, but that wouldn't matter much in real life. 85% equals a postcard that will inspire someone unfamiliar with your work to say "what the hell is that??" I got furious, and they informed me that for a refund I had to send back, at my expense, all the messed up cards. This is just hazing. It was expensive, but I did it on general principle. It took enldess back and forth emails to get to this point, including their offering to reprint the order at my expense ... with a discount. Thanks! It also took several rounds of emails, including my sending them the tracking number, to actually get my refund. Now I'm back to using the service I was using before (I'm not allowed to print their name, but check my other reviews). Summary: Gotprint is a terrible printing company. Its standard of 15% error wouldn't satisfy anyone. This is a way of using the website's fine print to make their quality guarantee meaningless. And--offering a "discount code" on reprinting a defective order is just an insult. Prediction: some corporate tool from GotPrint is going to reply directly to this review with something pedantic that demonstrates that he/she has not comprehended any of the above. Edited again, after a barage of emails from GotPrint Social Media. Stated purpose: "to see what else we can do to turn this experience around for you." Method: to ignore the details of my complaints, to make excuses, and to insinuate that I don't understand printing or color management. Result: the experience, sadly, has not been turned around for me. But I thank GotPrint for so vividly reminding me that they suck. read more

I've used these guys for years. Customer service representatives on the phone are complete idiots and waste of time. Do not even BOTHER calling. I just wasted 15 minutes of my time and still am answer-less. (Was wondering if they would bump my order up on priority since none of my promotional codes worked and the agent suggested searching the web.) Product quality, you can not beat for the price though. I guess it has it's ups and downs. read more

As the Marketing Director at a large company, I expected the same desire that my employees show for customer satisfaction and an urgency to help the customer. Instead...I placed an order on November 10 for 1000 catalogs and still haven't received them. The biggest complaint that I have is that if you want to call and speak to a real person they don't know any more than you do. I found myself being read exactly what was on the online "My Account" portal. At one point I asked if I could speak to someone that had actually handled the physical proof because I had a question about the color. Instead of allowing me to speak to someone they told me I would have to wait for the proof, write my request on the proof and send it back which cost me alot more time than a quick phone call. I now have an inbox with over 17 emails from gotprint with automated messages like " your order needs attention". This company needs to give the customer all of the preliminary details when speaking to them on the phone so that there is no need for multiple emails and wasted time. Now at the end of the process "I hope" I have sent 1 review and 2 emails with my complaints and haven't heard a word. I don't yet have my order so I asked if they could expedite the order due to the long processing time...yet I haven't heard a thing. I called and they told me they couldn't promise it would go out before the 19th. November 10 to December 19, that is insanity for a turn around time on 1000 catalogs to test. What would happen with a normal order of around 10,000. I will not be using GotPrint again. They have more than shown me that they don't care. read more

So far I've placed over 40 orders with Gotprint, and I'll give them 4 stars - which is pretty darn good. Knocked off one star because their cust service could be a bit more helpful. I see quite a few negative reviews, and not sure why, all my jobs have turned out fine. I think the key is to understand what type of print shop you're dealing with. This is a low cost printer that does not hold your hand or accommodate special needs. Their catalog is fairly complete and there is no deviation from the catalog. You need to know what you want, and if it doesn't fit in their templates then don't use them. And by "fit in their templates" that doesn't just mean the artwork is within cut lines etc., it means that you need to be aware of the turnaround times, art specs, sizes, order times and procedures, etc. Gotprint isn't for everyone or for every project, but as long as you're comfortable with what they provide and your ability to work within their parameters, then they do offer some smoking deals. Just remember that you're not working with "Pete the printer" who will walk you through a project, you're working with a machine. BTW I usually pick up my orders n person, and although they get busy they've always been prompt and courteous. read more

The print job was fine, but they have Really Really bad customer service. I put in a rush job, but they didn't make their promised deadline, but they refunded me the shipping fees. They got my print order wrong, where according to their printing department, they printed two banners, which I needed, but when I picked it up, the woman who gave it to me said, I guess they are both in there. Alas, I went home to discover that there was only one banner in the box. I called customer service and spent time resolving my issue with a nice man, who said it would get taken care of, and they would send me the missing one. Then I called again to follow up, and it's as if nothing happened. The second service rep said there is no second banner at the warehouse and that they would print them and I would have to pay for the shipping. But I said, you guys did it wrong and I can't spend any more time following up. It seemed like a chore for her to take down my number and only informed me that the department that would have answers for me is out to lunch or in a meeting. I don't recommend GotPrint to anyone, unless you like being on the phone over and over again to resolve something that they got wrong. The saga continues... read more

I couldn't give zero stars so one will do. STAY AWAY from these guys like from the plague. I ordered cards 2 weeks in advance online in order for them to be ready for my event. They called a week later to say that they can not print it, it needs bordering of edges, I agreed to pay $70 in order for them to do it. The guy reassured me that the cards will be ready. Coming to pick them up - no cards. They cost me a great deal of aggravation and money loss. You are better off going to your local printer. This company does not care. read more

Like Jim before me, I also sent a request through their website and did not receive a response? I've been using GotPrint for years, but only place a few orders a year so sometimes I forget my password... the customer service rep I spoke with this morning really didn't seem like he knew what to do to help me since I didn't receive their forgot password emails so he just resorted to "Just create a new account". Thankfully, I remembered it right after I got off the phone with him. The only helpful person that I spoke with this morning was Brian, and he was great! The print quality at GotPrint is top notch. I'm about 2 hours south of them so I can usually place an order and have it proofed, printed, and shipped within 7 - 12 days. Their website even gives you the ability to see what current status your order is in. The only two things I would point out is that I wish they had more offers or coupons for their services... in the 3 - 4 years that I've used them, I've only received one email with a coupon for 10% off. Second, is that I hate paying their LA sales tax for orders... but as of 9/2013, it is 9%. Frick. Just placed an order for 500 envelopes... with Brian's help, I'm hoping they'll come out great as usual. read more

I should not need a yelp review to get me the refund that I deserve for 5000 useless business cards (see photo). But as a yelper, I know it's my duty to warn you about poor practices. I tried writing a problem message to the quality control and the second time around I got a response in ALL CAPS to reiterate that I should look at the website for instructions. Well, I followed the instructions, used the template, was within the safe lines, and the 1/16 inch made a big difference in the outcome. I also paid for the online proof, which is also another useless service as others have mentioned. It looks amateur and I cannot use them for my profession. I was even trying to be green with recycled paper stock, but now it is waste! I was unsatisfied and all they could offer was a discount code if I wanted to spend more money and time. Quality control means making sure the products are quality and at least centered before they are shipped to first time customers (and returning ones). I think it's also unfortunate that only yelpers get the real customer service. Someone should personally be calling everyone submitting a problem message! N.S., please save some time by not responding to my review and make sure that quality control is doing their job. This company is hit or miss and that's evident by the varying reviews. Take a risk if you dare! read more

GotPrint - Gotprint order is the bottom example - Printing Services Near Me - Burbank, California

Cheapest and most professional place for business cards. 1000 color cards (2 sided color) for under $17. They will turn them around in under a week. If you pick them up, you'll save $8. Visit their website and you'll be able to design your own cards, that's what I did. read more