We buy and sell cars every couple years…read more Recently we had nothing but problems with a Nalley Dealership. Since they sold out to Asbury automotive, they could care less about the customer on any service! Enough said! We researched multiple dealerships and were going to try each one for service, customer attention and actually see if they give a NO BS run around buying a car. We also talk with those customers at the service Dept to see how they are treated for service issues. Not one customer had anything bad to say about the service Dept at Cherokee Toyota and in fact some drove many miles to come here. We had no intention of buying a car the day we visited Cherokee Toyota and in fact our credit was frozen by choice always. After doing our due diligence we walked in and asked for Mike Cofield the one who had the highest recommendations on our research recently. Mike was fantastic. A NO BS guy who was honest, trustworthy, and showed us many different Highlander models we were interested in. After driving 3 different ones and having a special request for a simpler basic model we settled on a Grand Highlander Hybrid LE. It seats 8 was bigger than most we drove, extremely quiet and had the old fashion features with some modern ones we wanted. Mike was able to make the deal with little to no playing the back-and-forth games we hate with dealerships! Cherokee Toyota did NOT have the dealer add on fees so many other ones tack on and yes, we compared side by side. We completed the transaction quickly and a special shout out to the Finance Mgr who took care of any questions and issues we had ! This is what we do expect in a dealership. Not lip service but honest customer relationships and in fact Mike gave us his personal cell number if any issues do arise! He also introduced us to "his tech" in the service Dept.. so time will tell and YES we will update at a later date after we experience the service end of the dealership first hand. But without a doubt..Mike was everything we look for in a salesperson who understands our needs and the no BS transactions! KUDOS Cherokee Toyota.. keep up the great work!

TERRIBLE EXPERIENCE if I could leave zero stars I would. Brought my Camery in for a routine oil…read morechange and had the courtesy shuttle take me to a shopping center so I could kill time. They told me it would take an hour to an hour and a half 3 and a half hours later I called to check on it and they said "computer shows it's done " well THANKS FOR THE PHONE CALL telling me that so I tell them ok can someone come pick me up where they dropped me off? 30 minutes later still no one is there to get me so I call back and they say "oh we will send someone" 20 minutes after that someone finally shows up. I tell all this to the check in guy and cashier and there's not a single I'm sorry or nothing. They literally didn't care. I love my Camery but Toyota's customer service SUCKS.

Quality is the most accurate description! Jimmy and the entire team are amazing. They are HONEST to…read morethe core. I have had a few fixes by them over the years and this last was a warranty repair. It was the easiest and best experience. I am in the car business myself and have been for 23 years. This place couldn't be any better as to how work and customer service for paint and body should be. Thanks again and know I will send everyone I can to you for life.

Freddy was awesome. Handled all with the insurance people from the guy that hit me. Perfect dent…read morerepair on my 2021 Toyota Rav4. Had a small blemish, went in and it was just a spot that needed a quick cleaning on the opposite side of repair. So friendly and top notch service and Quality repairs! This is the second vehicle that have repaired for me and both is a 5 star rating!

Had an unexpected AC leak on my sons car, just before he left for a 3 hour drive to college. Staff…read morewas great to work with and resolved this issue quickly. Definitely would recommend to anyone.

I love these guys. Everybody is pleasant, the rates are clearly posted, and the staff is incredibly…read moretrustworthy. The work was done quickly and at a good value. Greg and the team get thumbs up from me.

Awesome work! So happy to have my car back! Thank you Pro-Tech Collision for your hard work and…read morefriendly service!

Is 6 stars possible?? Absolutely wonderful service! These folks are fast, clean, efficient, and…read morebest of all their prices are by far the best I've seen. After getting into a minor fender bender, my hood was up in both sides and my grill was indented. After a mere hour in the shop, my car was back in shape!

Honest and efficient- I can't say enough good things about Chad and his business. He fixes what…read moreneeds to be fixed and that's it.

Came here for years for the pricing. Now we don't. A few misses on diagnosing an exhaust leak and…read moreanother with an older Pilot that ended up needing a complete engine rebuild. Both times Chad told us car was fine and offered no explanations as to what the problems were. Sorry we had to stop coming here.

The whole team at Main Source is great to work with. They do professional, high quality work and…read morewe have never had a complaint. We have had several vehicles repaired here and I would highly recommend using them.

I left my Lexus with Main Source Collision to repair a broken sunroof. After having it a week and…read morehaving my original estimate jump an additional $600, I went to pick it up today and found black grease marks smeared all across the headliner where the sunroof opens and closes, my head rest was completely covered with this black stuff. They tried cleaning it but it still didn't all come off. I wasn't happy but I drove away and tried opening my passenger window, didn't work, 2 back windows wouldn't open either. I drove it back over and asked why my windows didn't work. One of their employees said they had nothing to do with it, that switches go bad. I asked why it would have gone bad since my leaving it with them, to which he replied, What can you expect from such an old car? Wow, I didn't know they were car snobs on top of being careless with my interior. If you are a woman and drive an older model car, I would just about bet you will get the same ***** treatment. You couldn't pay me to go back there. I can stay home and be treated like crap. Why should I pay for the privilege?