We buy and sell cars every couple years. Recently we had nothing but problems with a Nalley Dealership. Since they sold out to Asbury automotive, they could care less about the customer on any service! Enough said! We researched multiple dealerships and were going to try each one for service, customer attention and actually see if they give a NO BS run around buying a car. We also talk with those customers at the service Dept to see how they are treated for service issues. Not one customer had anything bad to say about the service Dept at Cherokee Toyota and in fact some drove many miles to come here. We had no intention of buying a car the day we visited Cherokee Toyota and in fact our credit was frozen by choice always. After doing our due diligence we walked in and asked for Mike Cofield the one who had the highest recommendations on our research recently. Mike was fantastic. A NO BS guy who was honest, trustworthy, and showed us many different Highlander models we were interested in. After driving 3 different ones and having a special request for a simpler basic model we settled on a Grand Highlander Hybrid LE. It seats 8 was bigger than most we drove, extremely quiet and had the old fashion features with some modern ones we wanted. Mike was able to make the deal with little to no playing the back-and-forth games we hate with dealerships! Cherokee Toyota did NOT have the dealer add on fees so many other ones tack on and yes, we compared side by side. We completed the transaction quickly and a special shout out to the Finance Mgr who took care of any questions and issues we had ! This is what we do expect in a dealership. Not lip service but honest customer relationships and in fact Mike gave us his personal cell number if any issues do arise! He also introduced us to "his tech" in the service Dept.. so time will tell and YES we will update at a later date after we experience the service end of the dealership first hand. But without a doubt..Mike was everything we look for in a salesperson who understands our needs and the no BS transactions! KUDOS Cherokee Toyota.. keep up the great work! read more

Very knowledgeable and supportive when you are purchasing a car. But if you try to reach them with any issues, you can expect your texts to be ignored and your phone calls to be unanswered... read more

I brought my Lexus in after someone hit it.. Cherokee Toyota came highly recommended. I am SO glad we did business with them!! Their body shop not only did a great job but kept me updated weekly on the process. I loved how accurate and timely they were because it made this process so smooth!! Thank you guys at Cherokee Toyota!! read more

I'm so impressed with Cherokee County Toyota! I usually dread going to dealerships, but this was truly the best and easiest car-buying experience I've ever had -- all thanks to Hakeem. He went above and beyond to make everything simple and never made me feel pressured. The whole process was relaxed, and I was able to take my time test-driving cars and getting all my questions answered. Hakeem really listened to what I wanted and found the perfect vehicle. I traded in my Jeep for a 4Runner that fits our lifestyle perfectly, and I couldn't be happier with it! The finance guy, Eddie, made the process surprisingly quick and easy, and the manager, Logan, was also friendly and helpful. Everyone I interacted with made the experience positive from start to finish. I highly recommend visiting Hakeem if you're in the market for a new car -- he'll take great care of you! I did have a few issues scheduling some work that was part of the deal and afterwards, even though it was frustrating, it was not with the dealership. The service department staff is also helpful and friendly, and the waiting area is comfortable if your car is being serviced. read more

Well after they changed the oil and made a mess of that and screwed up the glove box that I had to fix I went to change my oil and HA they tightened the oil filter housing so tight I could not get it off and took to another Toyota dealer they took one look at it and told to take it somewhere else ...DO NOT GO HERE lazy and do not care . read more

Had an amazing experience with 2 purchases with Mike Cofield. Mike did everything we ask for and then some. He went through the car app with us and made sure we understood everything. it doesn't hurt to ask for anything when buying a new car. Mike made my experience easy. Thanks, Mike, for everything you did.. read more

I have always worked with Josh and he has always treated me well. I have an old 4Runner and a new Land Cruiser. I never feel like the dealer is pushing unnecessary service or that they don't have my best interest in mind. My 4Runner is going strong with 190K miles thanks to Cherokee and we are delighted with our Land Cruiser. I won't buy any other brand and I won't go anywhere else. read more

I'm leaving this honest review based off of a very negative experience I had at this dealership. I will begin by telling you that my father managed multiple dealerships in the Atlanta area and I am very familiar with how the industry is supposed to work. This dealership dropped the ball in 3 different phases and refused to satisfy the customer in every attempt I made. I gave them more then one opportunity to correct it and management wasn't competent enough to correct it. A) I was sold a vehicle that was "Toyota Certified" price. I found out soon after from someone in the industry that certifies vehicles that this vehicle should not have been sold as Certified. B) I specifically told the sales person that I could not afford to take on a new loan unless I had a 90 day grace period. Neither the sales person nor the finance manager told me that I was signing loan paperwork that required me to begin payments the next month. I went into deeper credit card debt because of this. C) There was a crack in the windshield that my wife noticed before we left the lot. I didn't see it because I have EMBD which is an eye condition that doesn't allow me to see details. The sales person said that he would have someone repair it. That repair never happened because the repair person never called me back after I gave him my information and set up an appointment. This is by far the worst experience I have ever had at a dealership. Due to this experience, I would not recommend anyone do business there. They do not run an honest and tight ship. There's something "off" going on at this dealership. Do business somewhere else and you will be glad you didn't do business with them. read more

Treat your customers right. Look how many 1 stars you guys are racking up. Who do you have running your dealership? MJT? LOL Anyways, this dealership is denying recalls, which us against the law. The cry babies in management probably shouldn't be managers since constructive criticism offends their little egos so much. read more

Being noisy helps I have a new radio and I did pay for installation 200$ vs 2400. It's not perfect but it's reasonable. I'm still a little salty about having to throw a tantrum about a well documented problem, but, it is what it is. read more

If you are thinking about purchasing a vehicle from Cherokee County Toyota in Canton, Georgia, make sure you only work & deal with Mike Cofield. He is an amazing salesman with integrity & really cares about his customer's needs & wants for purchasing the vehicle that fits your lifestyle. He will go above & beyond to find the exact vehicle you are looking for. We told him exactly the make, model, & year we were looking for & he said he would not give up until he found the perfect vehicle for us. It took a little while, but was definitely worth the wait. He constantly stayed in touch with us through the entire process until he found our vehicle. We are completely satisfied. One more thing about Mike is that he is the most honest sales person we have ever dealt with in purchasing a new or used vehicle. The vehicle we purchased from him was used, but he made sure that it was in tip top condition. He took care of everything to make sure we could drive it just like a brand new vehicle & we did not need to repair or fix anything at all. He went through the entire vehicle with us to make sure we knew all of the operations of the vehicle & was extremely patient with us. We can't say enough about how wonderful & thorough Mike conducts himself as a salesman & gentleman. We are planning on purchasing another vehicle in the future & we will only deal with Mike Cofield, because of his reputation, experience, & complete honestly. read more

03.19.25 update: PLEASE read the Google review as well. This is absolutely real and horrific. So, the GM, Doug Perrin of Cherokee County Toyota responded to an email I sent and informed that he would not be doing anything additional for my situation or my vehicle after reviewing my on line reviews and my concerns. He stated that, after meeting with his service advisors, he would not be going forward with any kind of help for me. My truck is fixed (correctly), but they have done zero to make things right. We are talking about A LOT of money. Soon after that email to me, the director of services at Cherokee County Toyota called me to address the emails and calls to the dealership. I returned his call twice, followed up with an email, and after 2 plus weeks, nothing!! Be aware!! You may have a good experience, but be cognizant of the alternative. Scott Durr The Book Box Buddy Show read more

Cherokee County Toyota - Car Dealers Near Me - Canton, Georgia

Garbage. Sales guy lied about the price, not by $1-2k of which could be claimed negligible, but it was $13,000. Their website is also trash, 853 pop ups for stuff that doesn't matter. read more

I had an excellent experience with Matt Englander of Toyota Cherokee. He didn't rush or pressure me and had answers to my questions. He was full of useful information, understood my needs and helped me decide on a great vehicle. All my future cars, and those of my family will be purchased through Matt. I've given out his contact to friends as well. Thanks Matt for a very pleasant purchasing experience. read more

Was shot an offer on my Supra to buy the car, so I drove an hour and some change from flowery branch so sell it. Waited 15 minutes for "Michael" the manager, when he greeted me he didn't introduce himself or say anything just asked for the key. I gave him the key. He showed back up 10 minutes later and said we are gonna pass, and when I asked why he said no reason. Real waste of time and Michael was a prick. Donny on the other hand stand up guy. read more

Very clean location wonderful customer service, and great snack snacks. This is by far the best car shopping experience I've had..

I had a horrible experience with Anthony in the finance department. If you ever buy from this location, make sure you dont get him! He was realy bad at his job and messed up the paperwork. He also ignored my repeated emails. I was unnecessarily stressed and almost lost a lot of money because of his negligence. I had to get the manager to help me because he never did. Avoid him at all costs, if possible! read more

Terrible service on my recalled Toyota Tacoma. Took 3 hours for a 5 minute electric motor install. 10 minute job. Just 3 screws out, 3 screws back in. Easy access. read more

Well. 3 weeks for a bumper repair for the paint to have drips in it in multiple places and gouges on a brand new part they ordered. I chose this shop because it says they only use OEM parts. Which is untrue. They use OEM parts when it's out of your own pocket but not from insurance. I'm sure they won't give me any type of money back or even offer to fix it. Love having to have a car and the company that manufactured my vehicle can't even do work on it without it coming out wonky. Update: the shop manager offered to have me bring it back to have the paint fixed. read more

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We bought our 2025 RAV 4 with the help of Mike Cofield. We couldn't be happier with the vehicle and Mike's help in the entire process that included a test drive, a trade-in & financing. Well Done ! Highly recommend Mike & CCT. read more

I had my car up at the dealership just to get 4 TPMS sensors. The service advisor Bobby said it would be done by Monday and would get a call back. I had to call him multiple times and eventually he told me would now be the next day. I told him I needed it back by tomorrow he said no problem. Well guess what he was off never got a call. I tried to call his service manager never got a call. I eventually went up there and just got the car horrible experience DO NOT GO TO THESE PEOPLE. read more

drove up after them telling me on the phone they could get a replacement key in a few days and 1 week went by to no avail they told me they would nit have the key and they did not know how long. I came there after going to Kennesaw Toyota which they did the same thing only when ! called after a week i requested my money back and they (Kennesaw0 said they could only give me part long story short i asked for a mgr and I got it back. but still got a phone call from johnny saying they do not make the key anymore 2 months later and he did not check my account to see it was returned. read more

Best Experience! Best Customer Service Anywhere!!! My husband and I have been purchasing Toyotas all over the country (due to the Military) since 2004. Cherokee County Toyota, has by far, the BEST Sales team and the Best Service department in the Country. Our experience in purchasing our Grand Highlander was so easy with absolutely NO PRESSURE to buy. Brandon Murray took the time to hear our concerns and helped us make the most practical decision for our current situation. The service and repair department are just as wonderful ! They are fast, courteous and honest. The warranty that Cherokee offers is incredible. Our future vehicles for years to come, will be from this location. A special thanks to Stan & Mamadu for making my experience an incredible one too. The entire Cherokee County Toyota team ROCKS! - If you want a great experience with the BEST customer service in the Country......This is the dealership for you!!!! read more

Highest recommendation for Nick Pistone. He helped us immensely with setting up our new vehicle. He was kind, gracious and understanding. If you are shopping for a new vehicle, please ask for Nick. read more

we bought a 2024 Highlander and enjoy it very much. My mistake was in not checking out the service department. When you purchase from the dealer there can be many warrantied service visits. Cherokee Toyota does not like these customers. We generate no revenue for them so you are moved to the back of the line for service. I visited there Wednesday for my scheduled check and was treated rudely and my questions ignored. I have a 2024 so I just had a few questions that my service writer Christian did not know the answer to. I tried contacting the Service Director to get the problem resolved, but he would not speak to me. Beware before you spend that hard earned money of what you're getting into. I won't be back for service. read more

i took my 05 tacoma to the service department. They had some run in issues with the parts department (drive shaft). i was supposed to move in a time where it seem reasonable to get everything fixed i had talk to christian( One of the service member) about my life and how i was moving very soon and he did everything he could to get my truck fixed in time to help me get to my schooling in florida in support of my future. Im truly thankful he not only cared for my truck but for my future read more

Leon in sales was great to work with as well as the sales manager. I always felt like they were fair to me in both purchases and everything went smoothly. The issue I have is the service department and the dealership in general is only going to be as best as the other department. I will no longer be purchasing or servicing my vehicle here. We were just going out to look for a new suv for my wife but I not be buying from them. The first service encounter was with Josh for my 23 Tacoma. The seat belt mechanism failed and I could no longer buckle my driver side belt. Josh informed me the part would be delivered in a few days and explained I cannot be offered a rent a car although the belt is inoperable. He explained that he is acknowledging the seatbelt for the driver side is not working but it's not a liability to them since he made me aware of it- what kind of service is this ? The truck had maybe 7k miles? Just recently I brought in a 24 Tacoma sport with 2,500 miles for sluggish transmission. I just had cleaned the inside cabin a few day prior to bringing it in. The cabin was absolutely filthy upon pickup. It looked as if it was deliberately done. White chalk everywhere. I mean everywhere. I didn't even take half the pictures such as sides of the seats and under the dashboard. The cabin still smells like mechanic oil a week later. Leon can attest that am a very easy going customer. By all means I am not that particular customer that people have to walk egg shells around. I am a genuinely nice person. Look at these pictures. The app informed me my widows were lowered prior to close the day I brought it in on my Toyota app. I guess they were trying to air out the oil instead of cleaning my cabin. What kind of service is this? I will never come back to sales unfortunately and will never come back to service read more

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Cherokee county Toyota taught us a very valuable lesson, that we thought we already knew. You can't trust a car salesman. Miss. Aimee and her team. We bought new 2025 Rav 4 . Miss ,Aimee told us book the car and we gonna provide u a rental vehicle and you don't have to pay the rental money as well because you buying a new car which is zero mileage from Cherokee Toyota that's the deal. Unfortunately, we signed all the paperwork and I took my new car to drive at home. They go behind on my credit card and they charge me $800 for my rental vehicle so I called the Toyota and miss Aimee. They say of course we're gonna charge the rental vehicle Miss Aimee knows This is the wrong still she tried to convince with the manager manager told we can't do nothing once you sign the paperwork. I go physically at Cherokee Toyota. I try to reach Miss Aimee. Another sales person says she not available after that she come and meet me. I told her the whole story she say I talk to the manager and he say we can't do nothing if you stay here so we're gonna call the cops then I called the cops. It takes so long to cops arrive so I live from there, but please do not buy the vehicle from this dealer, they make you fool self person lie too much. They don't know how to provide the customer service. I gave this dealership one star because of their lack of communication, poor ability to put the customer first and inability to stand by their salesman's word. The dealership could have answered us kindly, tried to meet us halfway, and at least engaged with us in dealing with this manner. Instead, we were constantly brushed off, pushed aside and ignored. The issue, sent the car earlier today... no calls, no text, nobody answer the phone. It's crazy how bad this customer service is. read more

I've had four bad experiences here. First, when I bought my Highlander, we got down to 500 dollars and they wouldn't budge. My dad said walk out, so we did. We went to Atlanta Toyota and they instantly took my offer, and threw in an electric sunroof too. Second, I took that Highlander into Cherokee Toyota for oil change, balance and rotation. When I pulled away the car was pulling hard to the right. I took it back and they told me they didn't cause that and I would need a 120.00 alignment. I said it wasn't pulling like that when I brought it there, and the guy called me a liar. Third, I took my Highlander in for an oil change and when I drove away I noticed something splattered on my rear window. When I got out and looked there was oil splattered all over the rear hatch. I took it back and the service manager came out and said I must have run through something, which turned into a 10 minute argument. Lastly, I had my oil changed somewhere else and it immediately started leaking oil. I took it to Cherokee Toyota and they said the seals needed replacing, gonna cost about 1200.00. Well I took it to another place for a second opinion and they discovered the rubber gasket had been left off the oil pan plug. That's all it was, a 50 cent part, and never leaked another drop. And Cherokee Toyota said it needed new seals...psshht. Go somewhere else if you can. read more

I bought new Goodyear tires Oct '24, it's now June '25 and they're still not right. I thought it was a balancing issue, but after 6 attempts at rebalancing in the Cher Co Toyota service dept, still no better. Even though they make the steering wheel vibrate badly at Hwy speeds, they are telling me the problem is a slightly warped rear wheel (Even though the old tires they took off had no problems at all). I took my truck to the high school shop where I teach and had the shop teacher look at them. He has a road force balancing machine and said 3 of the 4 tires are just "bad". I received an email from Cher Co Toyota asking me to review their performance. I ripped them of course, and received a return email asking for a chance to make it right. I responded to the service manager's "direct phone number " (not actually a direct line) and left 4 messages. I also responded with 2 emails, and never heard back. I like to spend my money in my home county, but I will never spend another dime at Cherokee County Toyota. read more

My first time here and it was a very nice experience. You're greeted right away with a smile and good morning. After getting logged in you wait in a very clean and comfy waiting room. I didn't have and appointment and the room had quite a few ahead of me. But all were covid spaced accordingly. I figured a long wait but they must have had a couple bays going because it was less than an hour with about 8 people in front of me. All in all a very pleasant experience. Cherokee Country Toyota has definitely earned my business. read more

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If I could give a ZERO I would. Absolutely unprofessional and would not recommend this place to anyone. the Sales guy (Joshua) did not like the fact I understood the process of buying cars better than 99% of the public and got frustrated with me, insulted me and threatened me! Next came this A*hole Sales manager who doubled down on the insults and he too lost his cool when he felt the deal slipping away. Horrible experience would never recommend this place. read more

Had an oil change done today and it was another great experience. My service writer, Christian Schultz , was amazing. He was professional and polite, a joy to interact with- the greatest thing since squeezed juice! Thanks Christian and the rest of the team for a great visit this morning! read more

Matthew englander helped me out with trading in my highlander for a brand new sienna and he was awesome!! he walked me through all the safety features and set up my app for me! he also helped me move all three of my car seats to the new car! such a pleasure working with him! he made the process so easy!!! also thank you to Greg fetzer for helping us out with our financing! such a wonderful experience!! I can't say thank you enough for how easy they made all of this! read more

I used the service department for a couple of years after purchasing a 2004 Highlander. They were one of the few places that would let me bring my own oil, which was a huge plus because no one keeps the oil on hand except in quarts and the up charge was insane. I would dutifully make an appointment, and I learned quickly that means nothing. Apparently an appointment only gives you a time to talk to one of their service advisors. I would then proceed to sit in their service department for an hour until I was inevitably called to be offered a ridiculous amount of services my car did not in fact need. I know this because I had purchased the car from a Toyota employee who had in fact already done all the stuff they were recommending, and it would not be due for for a long time. Their multipoint inspection apparently purely consists of just noting the odometer reading. I could overlook this but driving thirty minutes to sit four hours for what was supposed to be a simple oil change multiple times has left me a bit salty. I relegated myself to just find somewhere closer to home and leave it at that, but we are now a year or so out from me taking my business elsewhere, and they have decided to call me weekly despite my numerous requests for them to remove my number from their records. So here is my 1 star review. Maybe this will convince them finally to leave me the heck alone. read more

Nobody can seem to help answer simple questions on the phone. Then they just hang up. Worst Toyota I've been to

Markcus Was very prompt and helpful. I definitely recommend coming here to see him. He will get you the best price for a great vehicle!

My wife took our 2014 Avalon in for service. They told her it was ready, and when she paid and started to drive away the check engine light came on. She stopped the car immediately and went back into the service dept. Come to find out they had neglected to add oil when serviced. Although they apologized, this is the last time we will ever have our vehicles (we've bought several new cars from them) serviced there or buy a vehicle there again. Just incompetent and unforgivable. read more

Would give zero Stars if I could don't take your vehicle there. If you want it repaired they will turn you away Even if it's just an oil change. Horrible customer service read more

They lie. They rush you into signing things. Hide charges in the paperwork. They use trickery and manipulation to make a sale. I feel like they got one over on me. Avoid this place. read more