I live in Indianapolis and my car started overheating while I was visiting my boyfriend in South…read moreBend. I was super worried that I was going to have to miss a lot of work but Avenue automotive was able to get the job done within 48 hours (and right before Christmas). I am so grateful for these lovely people, everyone was so friendly and helpful. The price was even taken down when I mentioned I may have trouble paying for it. I really appreciate these generous and kind folks. They took what could have been a bad situation and made it manageable.

Needed an oil change quickly before a trip and when I called several places they were too busy to…read morefit me because short staffed in any of the 3 days I had left before my trip. So after reading reviews, called Avenue and they said they'd fit me in if I could leave my car for a bit. I did just that. When I went, they are so nice!! Super friendly & I loved how they treat their customers and each other. We talked about how hard it is to keep workers now & he said you have to treat them right. Isn't that the truth! Love that!! Highly recommend.

The Best in South Bend, Cal and his crew are fantastic...Courteous and efficient,…read more I have been dealing with them for the past few years and I couldn't have made a better choice

Great service and customer service was excellent. Very reasonable prices, get you in and out in a…read moretimely fashion. Definitely, you guys should check them out.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Bought a used car at Basney and with in 24 hours had a problem with the vehicle called Basney and…read moreservice said bring it in we will look at it and to my surprise the costly repair was free of charge. I can say Basney is great and not like most dealerships that just tell you sorry sold as is. Thank you again Basney.

I made an appointment at 9:30 to get my car fixed which I was told would take 2 hours. I arrived…read moreat 9:20. At about 11 I looked in service area and my car had not been moved. When I asked service about why did I make an appointment, she was rude and walked away. I did not leave until 2:45 pm. There is so much more I could add here of the service managers and the treatment I have received but I only have so much space. I will not go back nor ever recommend this place to anyone.

Simply the best in service and prices, always respectful and very fast service. Awesome to see a…read morelocal small business surviving against all the big shops

Every time I would come here I would be dismissed and disrespected. I would go for annual car…read moreinspections over the years and they would never make time for me. I would wait all day to see them, and come by multiple times during the day and they still could never do it on that day. But every year I would brush it off and keep coming back, turning my schedule around to accommodate them, because I didn't think I had other options. Finally, one day before closing time, they still told me they couldn't do it after a repeat visit that day despite saying they could be available around that time. Thankfully, I made just in time to another local place that I adore where I am treated like a smart person and never given any runaround. Never bothering with this place again.

I guess I panicked when my clutch failed and took my 2017 wrx to Gurley Leep where I bought it new…read morea long time ago. I paid the $207 diagnostic fee only to be told that the whole clutch needed to be replaced. I could not get any specifics about what exactly was wrong, only that it was toast and needed to be replaced. $4k incl tax and various fees. I thought it sounded a bit steep and towed it down the street to a repair shop where I got it properly diagnosed and repaired for less than $1,100 incl taxes and fees. Turned out the clutch itself was fine. I then got repeat txts from GL to rate my experience and I gave it 3/10 stars. 1 star for the "job", but Steven at the service center was nice. Got additional txts and the manager left a message on my voice mail to ask why I couldn't give them a 10/10? I tried to call him back to relay my experience as I thought it might be helpful for him to know how things look from the customer side but it kept going to voice mail. I write this review mainly because I want to warn others of getting a similar or worse experience. Can't believe that service at an official Subaru dealership can be this poor. Probably OK to buy a Subaru from them but consider going elsewhere for service unless they change.

worst experience ever. waited 5 1/2 hours to have a tire replaced and 1 repaired. i have the tire…read moremaintenance package, that they had to get approval from. First 2 1/2 hours there was no communication about what was going on. I had to go ask someone what was going on.

Purchased a 2019 jeep overland 12/22/25. 3 year bumper to bumper warranty. Within 3 months (of…read moreminimal use i might add) it's acting way wierd and lights coming on dash so we make an appointment for the soonest available date, April 11th. The car sits for 3 weeks while we wait for appointment. We're eventually told it's the Transfer case. $4000 repair that luckily we'll have covered under warrenty, minus deductible. The warrenty gave a discounted price for a rental for 10 days. The dealership says they don't have loaners available. April rolls by. May rolls by. Their steady telling us they can't get the part. When asked in June about an ETA we were told to, and I quote, 'Take it up with Chysler'. As if they were sick of us asking once a month. Unbelievable. So I did. I called Chysler and was informed this was in fact a gurley leep situation. It's mid July and Their now saying our car would be getting worked on the first week of August. Ironically at the edge of the Indiana lemon law time stance. Utterly unbelievable. IF it's ready that week we'll have 6 months car payments made for a vehicle we don't have. 6 months full coverage insurance on a vehicle i can't drive. Ive Lost multiple 1000's of dollars from my shipping job, which is why we got a 'dependable' vehicle to begin with. It's been a nightmare financially. We Would of had better luck off FB market place

Technicians were able to get my car in and serviced by close of business as requested.read more

Quality imports service is an honest and professional shop. I have had them work on my Volkswagens…read morefor years now and I have always been impressed with my services. Candace and Kip care about you and your vehicle and they will go above and beyond to ensure you get the best quality work done on your vehicle. I recommend all my friends with German cars to get their services here!

They had a car to do a battery change/reprogram. Had the car for 3 months and still not fixed. I…read morewas out of town and after 1 month I gave them an out bc they could not diagnose or fix it and i said should i take it to the dealer..........QAS no we got it. After 2 months I gave them an out and i said should i take it to the dealer...............QAS no we got it. after 3 months no worky so i had it towed to the dealer and it was fixed in 2 days. QAS still charged me $700+ and actually erased one of the computers programing yet still only cost $400 at the dealer to fix the whole deal. I will always choose an independent shop on older cars as the dealers are not my cup of tea, but I also expect them to know when they are just wasting time and money and that's exactly what QAS did. to be good you have to know when you are out of your ability and they were way out of their ability on this one.