Reasons why you SHOULD choose Rick's Auto Service:…read more 1. Professionalism - The front desk and the mechanics were both friendly and professional. They respond quickly, using understandable terminology, and they welcomed any questions. 2. Quality - their inspection and inspection report were both thorough and clear to understand. They completed all work in a timely manner, for a very fair price, on both of our vehicles. They guarantee all their work for 3 years/36,000 miles. 3. Trustworthy - as I've mentioned already. They were friendly and welcomed all questions and concerns. They offer a comforting guarantee on all work. If you've ever had a bad interaction with a mechanic/auto shop, I HIGHLY RECOMMEND you take your vehicle(s) to Rick's Auto Service.

Super friendly team who did an excellent job fixing my truck. They worked with me to get the best…read moredeal possible, and the service was honestly the best I've ever experienced. I left completely satisfied and smiling!

I live in Indianapolis and my car started overheating while I was visiting my boyfriend in South…read moreBend. I was super worried that I was going to have to miss a lot of work but Avenue automotive was able to get the job done within 48 hours (and right before Christmas). I am so grateful for these lovely people, everyone was so friendly and helpful. The price was even taken down when I mentioned I may have trouble paying for it. I really appreciate these generous and kind folks. They took what could have been a bad situation and made it manageable.

Needed an oil change quickly before a trip and when I called several places they were too busy to…read morefit me because short staffed in any of the 3 days I had left before my trip. So after reading reviews, called Avenue and they said they'd fit me in if I could leave my car for a bit. I did just that. When I went, they are so nice!! Super friendly & I loved how they treat their customers and each other. We talked about how hard it is to keep workers now & he said you have to treat them right. Isn't that the truth! Love that!! Highly recommend.

The Best in South Bend, Cal and his crew are fantastic...Courteous and efficient,…read more I have been dealing with them for the past few years and I couldn't have made a better choice

Great service and customer service was excellent. Very reasonable prices, get you in and out in a…read moretimely fashion. Definitely, you guys should check them out.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Great place to purchase a new or used vehicle. My self I bought a 2015 Nissan Armada price was…read morereasonable and after purchasing it had a problem that would have been hard for them to catch before selling the car but they stood by what they sold and made the repair at no cost.( I was amazed ) After a few years earlier being take by a dealership and was told to bad sold as is. Thank you Basney.

I made an appointment at 9:30 to get my car fixed which I was told would take 2 hours. I arrived…read moreat 9:20. At about 11 I looked in service area and my car had not been moved. When I asked service about why did I make an appointment, she was rude and walked away. I did not leave until 2:45 pm. There is so much more I could add here of the service managers and the treatment I have received but I only have so much space. I will not go back nor ever recommend this place to anyone.

Simply the best in service and prices, always respectful and very fast service. Awesome to see a…read morelocal small business surviving against all the big shops

Every time I would come here I would be dismissed and disrespected. I would go for annual car…read moreinspections over the years and they would never make time for me. I would wait all day to see them, and come by multiple times during the day and they still could never do it on that day. But every year I would brush it off and keep coming back, turning my schedule around to accommodate them, because I didn't think I had other options. Finally, one day before closing time, they still told me they couldn't do it after a repeat visit that day despite saying they could be available around that time. Thankfully, I made just in time to another local place that I adore where I am treated like a smart person and never given any runaround. Never bothering with this place again.

I have the brake light/ABS/safety recall....my car is literally unsafe to drive and nearly took me…read moreoff the road in a rain storm. They scheduled the work...for NEXT WEEK Subaru is garbage...they are actually completely fine with me driving an unsafe car UPDATE: Tried to get them to move up the appointment but no one---neither corporate nor GL, will bother to answer. NEW UPDATE: After pointing out the danger, FINALLY they moved me up (hooray for Cyndi (sp))....and found a new issue requiring another $3000 in repairs. I don't care who they are, if they sell Subaru, run screaming.

I guess I panicked when my clutch failed and took my 2017 wrx to Gurley Leep where I bought it new…read morea long time ago. I paid the $207 diagnostic fee only to be told that the whole clutch needed to be replaced. I could not get any specifics about what exactly was wrong, only that it was toast and needed to be replaced. $4k incl tax and various fees. I thought it sounded a bit steep and towed it down the street to a repair shop where I got it properly diagnosed and repaired for less than $1,100 incl taxes and fees. Turned out the clutch itself was fine. I then got repeat txts from GL to rate my experience and I gave it 3/10 stars. 1 star for the "job", but Steven at the service center was nice. Got additional txts and the manager left a message on my voice mail to ask why I couldn't give them a 10/10? I tried to call him back to relay my experience as I thought it might be helpful for him to know how things look from the customer side but it kept going to voice mail. I write this review mainly because I want to warn others of getting a similar or worse experience. Can't believe that service at an official Subaru dealership can be this poor. Probably OK to buy a Subaru from them but consider going elsewhere for service unless they change.

Technicians were able to get my car in and serviced by close of business as requested.read more

Purchased a 2019 jeep overland 12/22/25. 3 year bumper to bumper warranty. Within 3 months (of…read moreminimal use i might add) it's acting way wierd and lights coming on dash so we make an appointment for the soonest available date, April 11th. The car sits for 3 weeks while we wait for appointment. We're eventually told it's the Transfer case. $4000 repair that luckily we'll have covered under warrenty, minus deductible. The warrenty gave a discounted price for a rental for 10 days. The dealership says they don't have loaners available. April rolls by. May rolls by. Their steady telling us they can't get the part. When asked in June about an ETA we were told to, and I quote, 'Take it up with Chysler'. As if they were sick of us asking once a month. Unbelievable. So I did. I called Chysler and was informed this was in fact a gurley leep situation. It's mid July and Their now saying our car would be getting worked on the first week of August. Ironically at the edge of the Indiana lemon law time stance. Utterly unbelievable. IF it's ready that week we'll have 6 months car payments made for a vehicle we don't have. 6 months full coverage insurance on a vehicle i can't drive. Ive Lost multiple 1000's of dollars from my shipping job, which is why we got a 'dependable' vehicle to begin with. It's been a nightmare financially. We Would of had better luck off FB market place

Quality imports service is an honest and professional shop. I have had them work on my Volkswagens…read morefor years now and I have always been impressed with my services. Candace and Kip care about you and your vehicle and they will go above and beyond to ensure you get the best quality work done on your vehicle. I recommend all my friends with German cars to get their services here!

They had a car to do a battery change/reprogram. Had the car for 3 months and still not fixed. I…read morewas out of town and after 1 month I gave them an out bc they could not diagnose or fix it and i said should i take it to the dealer..........QAS no we got it. After 2 months I gave them an out and i said should i take it to the dealer...............QAS no we got it. after 3 months no worky so i had it towed to the dealer and it was fixed in 2 days. QAS still charged me $700+ and actually erased one of the computers programing yet still only cost $400 at the dealer to fix the whole deal. I will always choose an independent shop on older cars as the dealers are not my cup of tea, but I also expect them to know when they are just wasting time and money and that's exactly what QAS did. to be good you have to know when you are out of your ability and they were way out of their ability on this one.

We are in town to attend Daughter's graduation services at a nearby University. Daughters car has…read moremultiple needs, so after the services, Discount Tire recommends Valvoline on East Ireland. In a word -- Aaaaaaaamazing! Thankfully, there is no line and we were able to drive up into the empty bay. After a friendly and courteous greeting and inquiry re: needs, Matt and his crack team get us in and out in less than 30 minutes -- more like 20, to be exact. From centering to exiting, Matt explains each step of the process; the computer monitor clearly lists the services you are charged for; it also swings around, allowing you to view in real time, who is under your vehicle and what is being done; they are in constant communication with each other, via verbal calls and echo verification. I appreciate how the 3 man team works quickly, efficiently and most importantly safely. I am at ease, knowing that they are paying attention to the tasks in progress, are NOT on their phones, you see/hear them at all times. EVERYONE is safe. Can you tell how important "safety" is?! Especially for these gainfully employed young men who (most definitely are not 'ne'er do wells') showed up for work and have their whole lives ahead of them! If you are asked to turn the vehicle and it's wipers on/off, they provide a reasonable rationale behind it. Matt kindly reset the vehicle's service reminder for us, and gave us the window sticker reminder (listing recommended mileage & oil type replacement) -- Excellent! Some people want conversation, that's not why we're there. I appreciate how they respect our time -- No inane conversation/questions about the weather or invasive questions re: where are you from, what you're up to/plans are. Professional courtesy up front, state your business, then Matt and his team go all in like BOSSES. After the oil is changed, you are shown the new oil level, so you have eyes on it and have confidence in their work. After applying the online coupon, it was $133.73 for Daughter's Sport edition SUV: fluids topped off, filthy air filter changed out, 4qts full synthetic oil, multiple point safety check/verification in under 30 minutes. Pricey? Perhaps, but a more than fair price for SAFE, efficient, no-frills/no-pressure sales pitches. The time saved is WORTH IT! From a cynical health care professional in a very time driven, every detail is crucial role -- stellar, impressive work ethic/flow! This generation still has people who work hard to earn a fair day's wages. Thank you, Matt and team -- You all were great!

It's 8:05 on 1/12/24 and the store cannot open because the manager is not there so I've been…read morewaiting outside.