We are in town to attend Daughter's graduation services at a nearby University. Daughters car has…read moremultiple needs, so after the services, Discount Tire recommends Valvoline on East Ireland. In a word -- Aaaaaaaamazing! Thankfully, there is no line and we were able to drive up into the empty bay. After a friendly and courteous greeting and inquiry re: needs, Matt and his crack team get us in and out in less than 30 minutes -- more like 20, to be exact. From centering to exiting, Matt explains each step of the process; the computer monitor clearly lists the services you are charged for; it also swings around, allowing you to view in real time, who is under your vehicle and what is being done; they are in constant communication with each other, via verbal calls and echo verification. I appreciate how the 3 man team works quickly, efficiently and most importantly safely. I am at ease, knowing that they are paying attention to the tasks in progress, are NOT on their phones, you see/hear them at all times. EVERYONE is safe. Can you tell how important "safety" is?! Especially for these gainfully employed young men who (most definitely are not 'ne'er do wells') showed up for work and have their whole lives ahead of them! If you are asked to turn the vehicle and it's wipers on/off, they provide a reasonable rationale behind it. Matt kindly reset the vehicle's service reminder for us, and gave us the window sticker reminder (listing recommended mileage & oil type replacement) -- Excellent! Some people want conversation, that's not why we're there. I appreciate how they respect our time -- No inane conversation/questions about the weather or invasive questions re: where are you from, what you're up to/plans are. Professional courtesy up front, state your business, then Matt and his team go all in like BOSSES. After the oil is changed, you are shown the new oil level, so you have eyes on it and have confidence in their work. After applying the online coupon, it was $133.73 for Daughter's Sport edition SUV: fluids topped off, filthy air filter changed out, 4qts full synthetic oil, multiple point safety check/verification in under 30 minutes. Pricey? Perhaps, but a more than fair price for SAFE, efficient, no-frills/no-pressure sales pitches. The time saved is WORTH IT! From a cynical health care professional in a very time driven, every detail is crucial role -- stellar, impressive work ethic/flow! This generation still has people who work hard to earn a fair day's wages. Thank you, Matt and team -- You all were great!

It's 8:05 on 1/12/24 and the store cannot open because the manager is not there so I've been…read morewaiting outside.

In this freezing weather, my car would not start today and I was uncertain if it might be the…read morealternator or the battery, though the battery is almost new. I took it to Jiffy Lube at 4425 S. Michigan St., South Bend, IN (near 20 bypass) for free testing of the alternator and battery, and the service couldn't have been better or friendlier! The assistant manager, Fred, was very kind and explained exactly what they found or did not find. He and the other two employees discussed with me what might be causing the issue--a loose bolt on the negative terminal of the battery. It turned out it was neither my battery or the alternator, but apparently, this loose bolt, which was actually stripped--which Fred showed me. Fred installed the new part and my car started perfectly. He restarted it again to be sure. All in all, I was in the shop maybe half an hour at most, and it only cost $10! I highly recommend taking your car in to this Jiffy Lube and having these gentlemen take care of whatever basic automotive needs you might have! They were above-board, friendly, and even more helpful. Thanks, Fred, and your staff at Jiffy Lube!

I'll be coming to this location for all my future oil changes! The staff were so friendly and never…read morepressured me into unnecessary services like other places do. They let me choose the oil I wanted, checked everything to ensure my car was safe, and made me feel like their top customer even on my first visit!

My car has some scratches. I purchased the monthly membership and took it in five times last month,…read moreand today I realized that the paint has sustained significant damage. Where can I file a complaint?

I took my vehicle in to have the oil changed and was told that the change could not be completed…read morebecause the drain plug couldn't be removed. I was told that I would need to have the oil pan replaced to correct the drain plug issue. I was told that the plug was swiveling and couldn't be removed, however I was assured that the vehicle wasn't leaking from the plug. The vehicle was leaking from the plug. I took the vehicle back and they were able to remove the plug and changed the oil. I was told that it shouldn't leak, it leaked. I was told to bring it back and that they could install a Hussy Coil. I stated my concern with installing the Hussy Coil with out removing the oil pan. When I got to the shop I was told that the plug wasn't leaking. Drive and Shine damaged my drain plug and refuses to properLu repair it.

Their website does not let you cancel a subscription. I signed up last Tuesday and do not want to…read morebe billed again for service. Once through the machine it ripped off my side panel running lights. Below is their response to my cancellation request. It's ridiculous. "Please stop by and speak to the site manager. To cancel your membership, open the Drive & Shine app, click on your Garage (icon at the bottom of the page). In your garage you will be able to tap on the vehicle in question, and click manage membership. This will provide you options to manage your membership, including the option to cancel. If you are still having issues, please speak to the attendant on duty at any Drive & Shine location." An EVIL company.

Great staff! Love my monthly package ~ worth every penny! Vehicles always look amazing, inside…read moreservices are excellent

I do not consider this individual to be honest or professional. My experience with a battery…read morewarranty replacement was handled poorly and resulted in unnecessary costs. Based on this experience, I would not recommend doing business with him. I would not recommend buying a battery from this guy or having him install it. When the battery failed after only three months, it should have been replaced for free under warranty. However, because Scotty purchased it under his account, Advance Auto wouldn't replace it for me. Even though I had already removed the bad battery myself, he still tried to charge me $122 just to install the replacement. What should have been a free warranty replacement ended up costing me $250 out of pocket. Very disappointing experience -thanks, Scotty.

Extremely honest and professional! I will definitely be using him again! I was told by another shop…read moreI needed brakes, when he checked it out for me, he found they didn't need replaced and was honest, instead of just replacing them.

After speaking with the president of Gates and the manager of the Ireland Service Center, my…read moreexhaust is getting done for more than their original quote but for less than what they claim the cost should be. The work is getting done, I don't have to do it, and I still keep my oil change place.

There is so much going wrong that I don't know where to start. I dropped my car off on 4-20-2026…read moreafter I was sideswiped. I was quoted that I would get the car back the following Friday and I would have the car back as good as new. The 24th rolled around, and I was told it would be following Monday after some minor difficulties. When Monday rolled around, I was told by the end of that week they would be done. On the 1st of May, they claimed some more difficulties and said to call back the next week. I called back on the 12th of May, and they said that most likely Thursday the 7th I would get that car back, But by the end of that week for sure. Friday the 8th rolled around, and they gave me a specific time of 5:00pm to pick the car up. So, I called off the last 2 hours of my shift to go pick it up. We got a call back at about 4:30 saying that they weren't done yet so they were going to stay late so I could pick it up at 6:00pm. 5:30Pm they called and said it would be the following Monday because the Technician left early at 4:45pm. Monday the 11th arrived and by 4:30 I had to call to see if it was done and they said they had to order washer parts and that those parts would be in the following day. I called the next day (Tuesday the 12th) and they said it turns out they didn't actually need those parts, so they would finish putting the car back together the next day, scan through it, get a front-end alignment, and wash it. I finally got notified that I would get the car back at 5:00pm on the 13th . We pulled up at 4:45 and saw a couple of issues from chipped paint to deep scratches that were ignored. Hood alignment was off, a part that was destroyed from the road due to the impact was not replaced, Charged parts that were never installed, as well as the gap between my driver's door and fender being almost nonexistent. Overall, they did a decent job fixing some cosmetics and fitting the bumper back, but they missed too many things for them to be considered reliable. They were also very disappointing and unprofessional with communicating these things to me. My phone number and name were down on the paperwork as the contact with any information they had for me. Over those 3 1/2 weeks, they did not call me once. They contacted my dad, even after I left the service advisor several voicemails and texts. So, I was very unimpressed with the lack of information and detail from my service advisor. Overall, this experience with Gates Body Shop has left me very disappointed, unimpressed, and frustrated. I would not recommend this business, even in a last resort situation. 2 stars is generous, but they did manage to do a few things correctly.

I would like to Thank ALL the car service members for their EXCELLENT SERVICE!!! Each member was…read morefriendly, respectful, and answered questions about the service I was receiving. The service was fast and thorough! I'm glad I could write this review because it's unsettling when you have to put your vehicle in someone else's hands, but I was happy to have great customer service! Thank you all Car Service Team! K. Hines New set of tires

Absolutely useless! Go in to Walmart on Ireland road in south bend to have a tire repaired. The guy…read moresays we'll have to make an appointment. Return at appointment time and the same useless pretend mechanic says "the whole next shift called off sorry can't fix it." It's like Walmart likes to suck! Gave one star because it won't let zero stars

Friendly, fast, and knowledgeable - thank you to Michael and crew for taking of my Subaru Outback…read moreand for being so welcoming to my dog. We went for a walk in the park behind the garage and the car was ready before we knew it. This location will be the spot for my next oil change. Thank you again!

Felt like I was constantly being upcharged. Got right in but likely due to the pricing strategy.read more

Went for oil change, asked for additional charges from the $55 coupon for oil change to be approved…read moreover the phone before procedding, the $55 oil change then went up to over $100 when they added additional quarts of oil and charged for labor when the coupon doesn't include in the terms and conditions that labor wasn't included. Also had to then add on $700 for an Axle bulb that was torn.

Went in to have them replace the donut of my broke strut then told me the tire that I got was…read morethe wrong size so donut back broke two more struts and now they feel that they're not responsible for the damages to my car I will never bring my car or service here lawsuit on the way.

As ALWAYS, Tim's Auto comes through with excellent customer service! My service requests were…read moreaddressed and explained with detailed perfection. Always great conversation and TODAY I had the opportunity to have a lively conversation with Mrs. A!!!!! They value you as a customer. Thank you, Tim's Auto! You ARE The Best!!!

Tim is an honest man and has gone over and above to take care of my daughter's car twice now. We…read morelive of of state and she is there in South Bend for college. This is the only shop I will send my daughter to while she is away. He got us fixed quickly and I felt the costs were very fair. Tim, this Texas dad sure appreciates you sir!