This is the most expensive garage in this city. It is also the worst. Go anywhere else, you will be better off. These are terrible mechanics and terrible, dishonest people. My elderly mom hit some sort of road hazard in my car in mid-September and pulled over. The exterior of the car did not have a scratch but something was definitely wrong. Hit something. Anyway, I went to the scene. 2006 BMW. The car sounded completely normal but would not go into gear. Message on the screen said, "transmission issue, alternator issue." I called Dale's, since they were close to the site, and had the car towed. Did not hear from them for a week, so I called them. Right off the bat, they ask me about $4K tie rods. Huh? And, if insurance is covering this? Or, can they just start on it, and will I just give them a blank check basically? I told them, "NO!!!!!! absolutely not!!!!! The KBB value of the car is $4,200. I am not interested in putting double or triple that amount into it. If it is too expensive to fix, I will get another opinion or just take it to the junkyard and get a new car. They had not even looked at the car yet. The phone person told me they would actually look at it and then call me again. She called me back a week later. She gave me a quote of $2600 for a radiator, condenser, fluids, and transmission oil cooler unit. I asked her ten times, "this is to fix the car right? Not to get started on a 10 step process, right? Your mechanics are positive in their diagnostic?" She said, yes, absolutely, but not doing the tie rods. Okay. Fine. I took that quote to 5 other garages. Each one said they would do it for a $1000 cheaper, but that diagnostic did not sound right to them, they would have to examine the car. Anyway... I called Dale's a week later and told them to go ahead. I wanted to save time. The car was already there and I thought they would get to it right away. I asked another 10 times if they were positive about their diagnostic. I told them if they were not positive, do not start. They said, yes, they were positive. I said okay. They did not get to the car right away as I had hoped. For seven weeks in a row they called me on Friday and said they were still waiting for parts. Covid they said. Not their fault. Finally, close to Thanksgiving, they called me and said they had worked on the car. They did not fix it. It was not drive able. The transmission is bad, and a slew of other things. They do not even know what. Great. But they want me to come pay them $2600 and then take the car to the junkyard or another garage. I was not pleased. They asked me to come there and speak to a manager. I went. But no manager. Two loudmouth idiots bum rushed me in the lot trying to be intimidating. But I put the key in the car anyway. Oh my god, the car was trashed. My car that used to be as silent as an electric golf cart now sounded like the loudest Harley in the world. And, you needed a crow bar to move the gear shifter from Park to Drive. They broke it. And the message panel still said, "transmission issue, alternator issue". I asked about the exhaust. It was stolen, not our fault, they said. These are bad mechanics and even worse human beings. Everyone at this place is dishonest. I have never had a problem with a garage in my life. I have never written a negative review before. I felt I had to this time. It is a public service to keep people away from this awful place. read more
