I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

Since it moved here, this is my first visit. Lots of natural light and very comfortable space for…read morespending browsing (and trying) They have very pricey item like Patagucci but some sale item were easily 40% off. It's worth to visit and try new colour.

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

This is a pricey brand and this review is for the store itself. The staff here are super nice. This…read morelocation is also a lot bigger than the Kits one and it includes a large outlet section discounted at 30-60% off. A wide selection of clothes and accessories. Worth checking out.

This review is not about their products but their attitude about the environment, neighborhood and…read morecustomer service. I had joined their Earth Day event: plogging. Plogging is jogging with picking up litters. However like this event organizer said, as they sells hiking shoes, not running shoes, we walked picking litters around Mount Pleasant area for 1.5-2 hours. We gathered quite a lot of litters and enjoyed walking with strangers. After we came back to the store, they served us nice refreshments (from neighbor bakery and coffee roasters!) and raffle for their jacket. $50 shopping voucher for all participants. What a generous gift! Repeating of pick and walk made me tired honestly but I'm glad they organized such wonderful event. I want to try next time too :)

Used to work for a parking patrol company that is headquartered downtown and Deakin is conveniently…read morelocated nearby. They have great quality hi-vis vests and rain gear, which is a requirement for staying safe and dry while working outdoors in rainy Vancouver. Also supplies caution and flagging tape, and other related materials so our patrollers can look very official!

Having trouble finding a 6 mm heavy duty screen? Looking for a book of 11.5 x 17 inch waterproof…read moregraph paper? Need some industrial grade rain gear or a waterproof bag? Want to buy a custom fitted cruiser vest? Interested in keeping overly warm in an arctic parka? Maybe you want to try your hand at tree planting and you can't seem to find a left footed short handled bear root shovel? Perhaps you are in need a new hip chain or a few rolls of hip chain string? Feel like finally changing all your steel caulks for ceramic tips? Need to buy a new spoon for your increment borer? If you understand half of what I have said then Deakin is the store for you. Surveyors, geologists, archaeologists, biologists, foresters, miners, loggers, contractors, and basically anyone that works or loves roaming about in the great outdoors will find the wares at this shop more than useful. I would have given them five stars if they had called me back after I ordered a particular sized screen and went to the store a month later to find one sitting on the shelf. Perhaps writing orders on random pieces of paper isn't the best way to keep things organized.

The staff at North Face Granville made this Healthcare worker/first responder very happy. Thanks…read morefor the amazing service! You went above and beyond!!

The short: - visited twice in 2020, but unlikely to visit…read moreagain due to the poor staff knowledge. Will shop online instead The long: - poorest staff knowledge among multiple TNF stores visited in the USA and Canada. The staff had the least idea about the winter jackets, did not know the difference between the winter jacket types, looked at the tags for any question I asked and could not find an answer for most questions. - submitted a jacket due to warranty issues. Process was cumbersome and lacks clarity. My email was incorrectly recorded and hence I didn't receive the notification once a decision was made on my jacket. The process took ~2 months. - good covid measures: sanitation station, staff wore masks, physical distancing - no dedicated parking, parking options are limited or expensive as it's downtown

3 commandes en lignes, toujours heureuse ! Bonne livraison et belle marchandise. La livraison est…read moreun peu lente mais c'est normal, j'habite très loin.

I can count on one hand the number of times I have been to Valhalla Pure Outfitters, but every time…read moreI have purchased what I have been looking for: snow boots, hiking boots, and a rain jacket. I started a hiking group this summer and I found myself in need of proper hiking pants. This weekend I had some time to go shopping and thinking they must have a good selection because they have a large store, I went to Mountain Equipment Company (MEC). Big mistake. Incompetent staff and pants made for women with no butts. Disgusted, I went to Valhalla Pure, where I should have gone to in the first place. Moments after I walked in Valhalla Pure, an employee asked if I needed help, which I appreciated, as I desperately needed help, and it had taken a long time to find an employee at MEC (who turned out to know nothing about women's hiking pants). I explained to the employee what I was looking for (hiking pants that FIT me), and he was SO HELPFUL. He showed me a couple of different styles and brands, explained their features, and chose sizes that would fit me based on my body shape (he was absolutely spot on about the sizes). The result was that I ended up walking out of there with two pairs of pants. Next time I need something, I am definitely going straight to Valhalla Pure.

It' a warehouse shop with good warehouse shop prices and warehouse staff and warehouse stock…read more Tight space, staff was helpful. I bought a 300 Polartec fleece jacket that I absolutely love and have received a lot of compliments on. It's warm enough to wear for short periods outside in Alberta -20's but yet not a sweaty hot mess to wear indoors. Good quality outdoor gear than may not be ultra lightweight but will last a long time

I love Taiga. I ordered 5 balaclavas because it is really cold here in Nova Scotia…read more They arrived really quickly, and they are FANTASTIC. I love the fact that Taiga is a Canadian made, Canadian owned company. I WILL never shop anywhere else! I am so happy I can support this company, they are 5*, their clothing is absolutely terrific. And no forced labor !

Had a family and friends discount... and ordered the wrong size jacket. Stores wouldn't take it…read moreback and wouldn't let me exchange it for right size ..i payed for item, using family discount code. The way they treat "family" is bs. Arc'teryx is a bad overpriced company.

Terrible customer service and the warranty. I have a Granville backpack which is less than a year…read moreold, and the fabric on the front cover is deteriorating significantly for a normal use. I called the customer service and they told me to bring in the backpack in a store, so they could ship it back to their head office in North Van for an inspection. When I took it back, the sales person asked me if I have washed the backpack. I was a bit puzzled and told her that I haven't. She then warmed me that they may charge me $15 for some kind of bad hygiene practice or another as the product hasn't washed and they need to inspect it as it is. I was thinking who would wash a backpack?! I asked her to make a note on the file that I cleaned the backpack, so that they can waive the charge. She then told me that it would take 4 - 6 weeks generously until they finish their inspection and get back to me on what they can do about it. This is my first time dealing with their warranty, however I dealt with Lululemon and Patagonia for their product not standing to be what they claimed, and they have always dealt with the issues immediately and made me happy. They have never made me wait for 4- 6 weeks. I have a quite few items from Arc'teryx, and I would like to support a company which started locally, however my experience was QUITE disappointing.

I recently was in Vancouver for a few days and saw that there was a Patagonia store. I saw the bad…read morereviews but still wanted to go check it out for myself. I'm pretty glad that I did because I was able to score a few items from here. They had lots of selections. However, whatever sizes that are out is what they currently have in stock. There is an option to order your size and free shipping if you live in Canada. They do repairs in store. Cashiers were friendly but the staff on the floor not so much. I have to say that they are super unorganized! One staff tells you to move the line this way. Then another staff comes and tells you to move the line back to the other way. They don't communicate with each other. Even when I got to the cashier, she was super confused and asked what is going on. There was a long line to pay even though they had like 3-4 cashiers. Not all products are worth it but I would say most items are great. Some items are on sale and some are not. If you wanna save a bit of money, then this location is worth a visit. If you can score your size, its definitely worth a visit. Tips: *Metered street parking. *Credit card accepted. *Charges for a bag. *4 dressing rooms. *They sell limited kids items. *They have a few mirrors available outside that you can utilize to try stuff on.

Been trying to buy something here for 7 months. They simply do not carry sizes or items what anyone…read moreactually wants.

save your $, Yelpers. unless the idea of a film of dust settling on sports gear gets you excited…read more mostly gym workout, looked a bit outdated. Been at this location for decades. decent service, only help if asked. free parking all around.