It' a warehouse shop with good warehouse shop prices and warehouse staff and warehouse stock. Tight space, staff was helpful. I bought a 300 Polartec fleece jacket that I absolutely love and have received a lot of compliments on. It's warm enough to wear for short periods outside in Alberta -20's but yet not a sweaty hot mess to wear indoors. Good quality outdoor gear than may not be ultra lightweight but will last a long time read more

I love Taiga. I ordered 5 balaclavas because it is really cold here in Nova Scotia. They arrived really quickly, and they are FANTASTIC. I love the fact that Taiga is a Canadian made, Canadian owned company. I WILL never shop anywhere else! I am so happy I can support this company, they are 5*, their clothing is absolutely terrific. And no forced labor ! read more

Taiga is to far outta the way for those of us who fly into Van to the West Broadway area which is a convenient shopping area all within walking of the Holiday Inn where a lot of BC travels are made for medical purposes. Was recently in that area and walked past the old Taiga building which still sits vacant. I'm sure it's missed by many as it was a great location . Shopping online just isn't the same as wandering in store to purchase . Why so far out of the way now ? read more

I bought two items from this company a Polartec 300 Jacket which is a good jacket, and a Downlight down jacket. The down jacket had a bad zipper in it and I shipped this back to the company to be fixed in late November 2021. I have not had any contact with customer service in seven weeks now since I sent it. I have emailed them and called and have not received a response. Horrid customer service. Think twice before you buy here. read more

I have an ancient Taiga Chamonix jacket which, though in constant use, is still in mint condition. Today I couldn't get the zipper to work, thought a piece of it had dropped off. I phoned Taiga to see if they had replacement zippers. Mandy was most helpful. She suggested one zipper head sometimes goes to the top of the zipper, and patiently waited while I checked. Sure enough it had, and I pulled it down, and Mandy again said she'd wait (and she was patient again) until I had got the zipper attached and pulled up. I appreciated three things: 1) that Mandy had a solution to my problem; 2) at no time did I feel stupid! and 3) she insisted on waiting til I had the zipper working. Mandy is great PR for your business, and again I"m very happy with my Taiga jacket. Mary-Al Lay read more

I purchased a kayak online a few weeks ago, Taiga had the best prices and very fast free shipping to Calgary. They actually called me to confirm my address before sending the kayak. I'm very impressed. I will definitely buy from Tiaga again. Fantastic customer service! read more

I've always considered Taiga when l need to buy clothing for the outdoors. I may take them off of my list after today. The customer in front of me in the line to the cash register was quite upset with the mis-labelled merchandise and it took a very long time for the staff to resolve the problem. In the end the manager deffered to the price on the signage and not the label. I spoke with the woman and agreed that this was the correct solution (if the price changes, change the signage!), she was still quite bothered by the poor/slow service. Next was my turn. I was simply exchanging a cycling jacket for a different color. The jacket that I was returning hadn't been worn, all tags were on and it was within 10 days of the purchase (their return/exchange polict; about a third of the time allowed by the average competitor, btw). Still, there were 3 employees scrutinizing over some mark that one of them noticed. I finally asked them what was taking so long. They mentioned this "Mark" that they found. I asked them if they were kidding me and if their intention was to alienate yet another customer. I had inspected the jacket prior to returning it and there were no marks; the "mark" probably happened when the clerk took it out of the bag and placed it on the messy counter! I managed bike shops in Vancouver for over a decade when I was younger and I've seen a lot, but never anything this over-the-top-nit-picky! If you are running a business in this day and age you need to consider your customer service. In many cases this is the only thing that keeps people coming back. After this treatment, I'm really not sure if I'll be back. read more

I went in here to browse, not especially in need of specific outdoor equipment. I first noticed that the lighting and aisles feels like a "factory store", not a proper retail outlet. The lady followed me around, telling me that everything is locally made, but has German quality because of the owner, and a few other things. Frankly, I wanted to be left alone to browse, and couldn't understand why she kept coming back to me a few times with new tidbits to share. I can't speak for the quality of the products, since I didn't end up buying anything. But I would probably find a different place to go to, even if I was looking specifically for the Taiga brand. read more

Taiga Works makes their own apparel and their products are very durable, reliable, and practical. I've never had an issue with their Gore-Tex fabrics, none of the zippers, buttons, or hood failed me in any situation. This is truly a Vancouver institution because you won't find Taiga products in any other store outside of Vancouver or any other part of the world. Did you know that 100% percent of their products are made in Canada and most of their jackets are nice enough to wear to the office too? My 9 year old Taiga Chamonix jacket looks almost new after over a dozen washes and I still get compliments about it. I prefer my Taiga Gore-Tex jacket more than jackets that cost 2-3 times as much. In my opinion, Taiga jackets are not the most trend setting, but their jackets are more 1970's, 1980's and 1990's styling than 2000's or 2010's. I don't find that a problem because those decades were cool and I know people with Taiga jackets from the 1980's that are still wearing 'em as if they're brand new. They don't advertise, so you don't have to pay for marketing which makes their products more affordable than Arc'teryx, Patagonia, or The North Face. read more

Solid 3.5 stars despite me being a fan more of other higher-end labels but may now change my tune here: locally-made, in their factory my PNE. So being factory direct, prices seem reasonable but one can't doubt their selection, pretty well a full-service outdoor retail here. Camping bags, cooking ware, snowshoes, etc. Their fleece actually caught my eye, starting at $45 and feel soft, obviously. Too bad they don't have the fleece goodies jackets, only pullovers which my dad isn't a fan of. Great service, nice asian lady took out a few samples to the front for better lighting. Lots of colours available too. Free parking in the back. read more

When I lived in Vancouver, over the years I bought MANY items here. But it was taken over by Chinese and the quality of customer service has bottomed out. They are more concerned with shop lifting than helping customers. The best story is the Gortex rain jacket that I bought in a bright yellow, I washed it every couple of months according to the manufacturer's label. After about 18 months, I noticed that the material had bubbled up all over the coat, it looked like some junk I found in the garbage. I took it back to the store and about a week later they informed me that the jacket "had exceeded it's usefulness"! I went on to call the Gore company in the States and the representative said to me "why am I not surprised" when I told him it was a "Taiga Sport" garment. They are not laminating their material to the Gore product properly. This worked out well for me, since Gore told me to go and buy ANY Gortex jacket I liked, from anywhere, and they would send me the credit. I bought an Arcterex, before they were made in China....the difference between night and day in both product and customer service quality. This is a place to get low quality cheap stuff that looks OK when you first get it. And businesses need to remember that customer service should always be foremost when dealing with complaints. read more

This company has been around since 1979 and making bombproof outdoor gear. Their stuff is the best when it comes to functionality. Other Canadian manufacturers are so much over priced. No one could compete when it comes to quality products at this pricing. read more

The worst customer service! I've ordered two items early January and three weeks later my order status was still "waiting to be shipped". When I contacted the company over the phone, they told me that they tried to contact me because one of the items wasn't available, but I never received any calls or emails from them (I made sure to confirm that the contact details they have are correct). I told them to send only the available item and cancel the unavailable item. They emailed the same day to say that I should expect a delivery by Thursday Feb 14 and I emailed back confirming that the date is fine with me. Today, on feb 15 when I called them because I still haven't received the item, they told me the same story I've heard when I called them before. They told me that they were still waiting for me to confirm whether item should be sent and that they haven't heard from me (even though I have it in an email in writing). So I told them to cancel the whole order. 6 weeks of trying to get something and I'm told that it's my fault. I do not recommend this company! read more

There are plenty of outdoor shops on Broadway. Taiga has had pretty competitive prices throughout the years on their Gore-Tex jackets. If I'm not mistaken, Taiga might be the cheapest place in Vancouver to buy triple-layer jackets if you need them. The basic designs hasn't changed much other the years, but he colour selection is thankfully expanding past the MEC "crayon-pack" bright reds, yellows and blues of the 90's. My last Taiga jacket lasted over a decade and I just got another for almost the same price as way back when. read more

The 5 star rating is for a summer sleeping bag which i purchased over 18 years ago and still looks brand new! I just realized this after looking at some old pictures taken of my niece who was using it when she was about 4 years old - well, she's 22 now and I still use the bag for car camping, comforter, and my go to bag when I visit family. What an incredible sleeping bag! It still lofts after washing, and is so cozy and warm when used as a blanket. Thank you Taiga for making a wonderful product! read more

The BEST fleece money can buy and great service--highly recommended!!!

My review is my friend's review from Edmonton, i don't buy from taiga since i went and was not impressed by the price/quality/service, I prefer to shop around and always seem to have found better prices everywhere else..... here it is: DON'T BUY FROM TAIGAWORKS.CA! Here's my story.: some friends of mine told me about taiga and that it was suppose to be a good brand, made in Canada. I wanted to buy a Down Jacket but had some problems as the website is complicated, also they can't guarantee your Size/color. So I decided to give them a chance with a lesser priced item; a chekamus 700 down vest. I followed the measurement system on the website. according to that I was suppose to order a Medium so I did. I even picked the same color that the picture show which i liked: Stone. The vest was 98$ + shipping. Now thing started to go bad: The vest came in quickly but trying it on it was WAY, I MEAN WAY too big. So I called them for an exchange. They told me small was not available in that color so I had to pick blue instead. The clerk on the phone confirmed to me that they are making their products larger than normal. The second vest came in ( I have paid for shipping twice). The vest is blue and small but now, it's not the model that i chose!! The quality is obviously not as good and it doesn't look like there is much down in it as the first one. Fortunately for me there is a price tag on it that says: 79.99$ The label inside also state that the the vest has been manufactured in July 2000 ! So I called again. talk to a women there and she try to explain me that I'm wrong and if I return the vest they will give me my money back but not the shipping or I can Have a 10$ rebate. which is still not the price I have paid for the item. She say she doesn't have authority to give me more that 20$ (not true) and she will call back on the Monday. she didn't. I had to call her back the next day just after looking up online with the BBB and other website. Turns out she is the manager and they had complains before about their customer service and people seems to advise not to shop there and seems that the quality of their merchandise has drop in recent years. She finally agree to refund me the difference plus one shipping. BAD Company. Save your money. I can't believe they tried to make me pay full price for a 9 year old vest. read more

1 Star? Seriously? Why give a company that makes products in Canada 1 star? Here's my reason, take it or leave it. I decided a couple years ago to make a point of buying Canadian made products when possible. I would rather invest my money (even if it costs more) in local Canadian business. Then hopefully, that money gets reinvested back into the community through it's employees. Maybe at some point it even trickles back to me in my business. So when it was time to outfit my family with all weather gear I came across Tiaga and figured I would spend my money their (about $1,500). The gear looked good, felt a bit thin (which could be good) but I found the zippers to be sticky. I figured, well all our zippers are sticky but I can live with it, I'm supporting a Canadian company and I figured being that the material was light/thin maybe it was what it was. At one point my zipper head to zip up my shell jacket fell off in my hand. I checked my zipper and notice one of the teeth had just fell out mid-zipper. So I sent an e-mail to Tiaga to ask if this might be something that would be covered under warranty or could they suggest a fix. The response I got came across as though I was out to rip them off over a missing zipper tooth. Here's part of it... ------------------------ "Trying to compete with China imports, despite crazy-high Canadian wages, forces us to differentiate between deserving and undeserving claims." "Our warranty covers defects of materials & workmanship. Broken zipper teeth are usually not a defect, but damage caused by the customer... similar to a tear in the jacket, which also is not covered by the warranty." - Erich at madeincanada@taigaworks.ca --------------------- So, in the end I am just going to fix the missing zipper tooth myself (yay youtube). I really don't have much to say about the products in terms of quality. They're okay. Similar to the made in China stuff at MEC but made in Canada. The customer service on the other hand, 1 star. "If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000." - Jeff Bezos read more

Some of their gear looks okay, and it's made in Canada, but their customer service is horrendously mediocre. A week ago, I bought a Thermarest self-inflating mattress from Taiga on Broadway, Vancouver, BC. I had passed by the store a few times and felt like giving them a chance, seeing as they were a small local company and had reasonable prices. When I bought it, as there was no display model (but they claimed it was). and for my protection, I took the precaution to ask two different employees (one salesman and the cashier before I paid for my purchase) what their return policy was. I was told I could return it within ten days if the product was UNUSED along with the sales receipt and the tags attached. When I opened the package at home, the mattress was not to my liking so I took it back to return it. I was told they cannot issue a refund as the package was open and therefore considered to be "damaged" and "used". The day I bought it, not once did they tell me that I could not return it if open. If that was the case, they should have written on their return policy that open=used, and told me at the time of purchase, as other stores do. When I tried to argue my case, the manager claimed that Cascade Designs (Thermarest maker) won't take back a product once open (Taiga's manager version) because it can't be sold anymore. I thought this was nonsense, as other stores (MEC comes to mind) would gladly issue a refund at anytime if a product does not meets the customer's expectations, and also due to the fact that Cascade Designs accepts returns on Thermarests bought directly from their website as long as they are not dirty. Finally, they had the gall to tell me that Cascade Designs would make an "exception" this time which they normally don't and allow me to upgrade for another of their products and I would only have to pay for the difference. Not only did they not refund me but claimed to be doing me a favour by offering an exchange, something that is guaranteed on their return policy. This is not an option, as I want to get my money back, not give them more money for terrible service. Despite the fact that I followed their instructions regarding returns, they still refused to hold up their end of the deal. Stay clear of Taiga Works, unless you want appalling customer service and a bitter aftertaste. read more

I have been looking for Goretex shell ski pants for this winter and found the selection to be very limited, particularly pants for those of us with short legs. I visited their website to see what they had and was pleasantly surprised to see that they offered three different waterproof shell ski pants and they came with an inseam of 28" - 34". I dropped by this morning and with the assistance of a very friendly, knowledgeable sales person, I was able to acquire exactly what I wanted for under $200. read more

Purchased two inflatable kayaks: service was prompt and excellent, price better than elsewhere in Canada, shipping excellent. Very impressed with this company! read more