This is a small hockey/skate store located almost across from MEC. I.had no idea it existed until I…read morehad a problem with my hiking boots and needed a gel insert for my ankle and this store came up on an internet search. The guy working here was super friendly and helpful, the products seem reasonably priced (what I wanted was actually cheaper than on Amazon, plus buying here supports a local business), and the location is convenient to bike/Skytrain/drive. Also noticed that skate sharpening is $6!

Some of the best customer service I've received in years! Walked in looking to get my son…read moreoutfitted with lacrosse gear for the first time - had no idea what I was doing. The guy there ( I regret not getting his name!) got us all sorted out, showed us gear in a range of prices, explained options, showed us how to size the gear and honestly was so genuine. I never once thought that this guy is just trying to make a sale, he was committed to making sure we walked out happy - and we sure did! When ringing everything up he was even able to work up a bit of a discount for us - and gave my son a free ball. This store is about a 45 min drive from where we live and I will 100% be going back, totally worth the trip.

George is great! Most passionate manager I've met and I've been going to Cyclone ever since I…read morestarted playing hockey, over 25 years now. His skate sharpening is on point. Very consistent and can always trust you have a good edge. Last time I was in he pointed out a fresh delivery of pro-stock sticks just when I was looking for a new twig. Thanks for the recommendation, the stick is awesome! He's in the Richmond store now so always make sure to get my skates sharpened before my games at RIC.

A bit on the small side but the staff is tops. The sharpening is superior to the other location in…read moreVan. .Helpful and attentive staff that inform and answer all your questions without attitude. Prompt friendly service.

Called the shop looking for help with warranty on a set of True skates. The person who answered the…read morephone was friendly and happy to help. unfortunately I thought I was calling True MFG And I live in Calgary. Even with zero to gain the employee went out of his way to find me the phone number for True Hockey and told me if I can't get anywhere with that number to call him back and he would get his True hockey sale rep involved. Great customer service and good people that helped me just for the sake of whaling me.

Avoid. The owner/operator Danny Longo is a like a used car salesman. In fact, if he were a car…read moresalesman, he'd be one of the most dishonest. Rumour has it he tried to sell some old phone books to a customer looking for goalie pads. Nothing has a price tag either. This sends off alarm bells in any establishment I go to. You really need to know your products before going there. You can't trust the sales staff to give you honest advice, they seem to push the high end products regardless of what you are needing. I custom ordered a goalie glove there, and nobody sent the order to the manufacturer. I ended up waiting 4 months when I was quoted 6 weeks. Overrall, very disappointed both times I shopped there. Never again.

T1 staff was very friendly and thorough to ensure I had all my questions answered before I made my…read morepurchase. They were very conscious about social distancing and prevention of the spread of COVID 19 so I felt very safe shopping there. Prices are competitive and the only slight neg I can point out is that their inventory goes fast and no fault of their own. Shipping has slowed down considerably due to COVID. Would go back there again for all my badminton needs.

TONY is the reason I love supporting local!! GREAT prices, AMAZING service, and you can tell this…read moreman has a LOVE for his work! My friends and I arrived without knowing it was by appointment only. Tony was super kind and patient and still allowed us in. We needed 3 racquets, 2 pairs of shoes, 4 regrips and 2 stringings. When we came, it was PACKED, but my man TONY made sure we were safe and followed COVID protocol while we were browsing through his clearance section, which I think was pretty much the entire store (Tony only gives his customers the HOTTEST deals). Oh, you wanna talk about service? Imagine having 10 people in one store, and taking care of each of them simultaneously and without mistakes while STILL being patient and ensuring we leave with the best gear that suits our playstyle. That's Tony for ya. Nothing but the best. I'm pretty sure he'd sit down with me and help me with my calculus homework if I asked. My favourite part about my experience at this store has to be how much passion I felt from Tony and his team in their work. He carefully and sternly walked us through maintenance and care of our racquets and shoes, making me respect the sport even more. "Don't be lazy!" Tony says. "Put the head of the racquet in first, THEN the tail. DON'T BE LAZY!" My friends and I left with a rekindled excitement for badminton, beautiful memories, and a mantra we'll keep for the rest of our lives. We'll never be lazy, Tony. Never.

A place is deserving of 5 stars when it consistently meets or exceeds high standards in its…read moreproducts quality (food taste/presentation/freshness, etc) and customer service. I would also rate it 5 stars when I can recommend the place wholeheartedly, even after a first visit. For example, a restaurant that was able to deliver a love at first sight experience would be a very memorable meal where we were wow'ed by its choice of ingredients, food taste, or food presentation plus it provided excellent service. And in this case, I had been consistently impressed by Rackets & Runners' product selection and their customer service on many repeat visits PLUS I can vouch for their 5 stars rating even from my first initial visit. No sympathy stars were granted here, this is truly a place deserving of solid 5 stars for the shoppers seeking expert knowledge and patient service on rackets and runners. Good selection of tennis rackets, pickleball rackets and running shoes. I didn't look for badminton rackets here nor did I seek help on other racket sports like ping pong but they have excellent service, even over the phone, so feel free to call their store before dropping by if you have questions about what sporting goods or brands they carry. I was referred by friends to come here to rent tennis and pickleball rackets before committing to a high end racket purchase and their demo program was great! I appreciated the staff knowledge and paying a small fee to rent an expensive racket for playing on the court was helpful. Trying demo racquets made a huge difference for me in figuring out my playing style and racket preferences. Also, the staff advised me on subtle differences in various brands and were not pushy in making a sale. The staff here are helpful and patient so I enjoyed shopping here when I am looking for expert knowledge for a racket that will last me for years. In short, their expert product knowledge and genuine customer service plus helpful attitude truly sets them apart. Finally, they do carry discounts and clearance deals on rackets & runners so you could score a bargain but consider that as a bonus. Also, I would opt to buy sporting goods such as tennis balls, pickleball racket bags or ping pong rackets online or at chain sports store. Prob easy to find cheaper deals online on Amazon or sale prices on brands not carried at this store but no outlet stores or online retailers can offer such a good demo racket program like them. So I recommend this store for shoppers who would gain benefits from their demo program or for shoppers wanting to try out a racket to deem if it is the best fit. IMO, investing in a good racket is great value for improving your game in the long run. (Yup, let's end review with a play on words lol) Ps. They organize a run club for a membership fee, scan QR code in photo if interested.

This place has everything you need related to rackets and runners. The staff is friendly and super…read moreknowledgeable in their products. They are outstanding on giving everyone full customer service and can help you find what you are looking for. I came here to buy sunglasses as well as a pair of court shoes. The price is on the steeper side, but I can't complain since they are great shoes. This place also strings rackets. Bonus that there are ample free street parking.

In an age where customer service is a marketing phrase that is so often devoid of any reality, I…read morewas truly impressed with service I received from Northshore Ski and Board. Dillon went far beyond what I expected in his determination to make my ski boot comfortable. The store is set up with knowledgeable and helpful staff and a great inventory of equipment. If you're in the market for ski or board equipment, do yourself a favour and visit this place.

I was there today. I try to order a ski package (ski+bindings) through them as a CSIA member…read more(Canadian Ski Instructors' Alliance). As soon as the guy with a extreme UK accept heard CSIA discount ordering, his behaviour changed, I did see it in his face. He said I don't know, I should ask, etc ..... He asked from two other guys and come to the idea that takes my name phone number and ..... to contact me later. To this point everything seems normal, when I ask him that who's gonna call me, and he showed me a guy, I thanked him and then he start yelling at me that; "DON'T INTERRUPT HIM" very rude and unusual customer crevice behaviour. I talked to shop supervisor as well, something happened as bad as the first guy behaviour. It seems that all the sale persons are on sale percentage, not on a salary, so why they should waste their times??!!! However I'm not gonna back there. They are too rude!!!!

Unimpressed with the way this store's Covid protocol is organized. The young gentleman organizing…read morethe line was not very helpful and he proceeded to patronize myself and my mother about entering the store "3 at a time". We assumed we could enter as a group but he rudely told us we needed to enter one at a time. Not a huge deal, but then the prices. I'm sure a ton of businesses are doing this normally but the 50% sale is a scam. We went to get a helmet and the "original" price was obviously marked up much higher than normal to make the "sale" look good. Compare online before you go. Overall, a negative experience. Will not be going back.

Visited in the hopes of finding a board that didn't break the bank but could progress with me. As a…read moreaverage sized boarder of begginer to intermediate skill, I was worried about having limited selection in the middle of the season. I was happily proven wrong by a few different staff members who demonstrated a wealth of knowledge and industry specific insights. Everyone was very kind, overall a great experience

My 9yo kid, my husband and I decided to learn to skateboard as a family. Needed all the gears to…read moreget us going in style but with safety as our priority. After all three of us getting Landyachtz Dinghy, we were padded up and got fitted for helmets, especially had the most patient help for my weird shaped head. The coolest shop, we will be back very soon to get our boards properly fitted as well.

It seems like this shop has good days and bad days, chatted with Les online, and he was great…read more His partner though was very judgemental and confrontational in a very passive aggressive manner, to someone who has skateboarded his whole life. Maybe I didn't look like it/or came off like that right away. They had a hard to find product that I wasn't going to walk away from , but I won't go back. I do believe this isn't as bad a shop as they claim in jest to be " worst skate shop ever", it's more like second worst in Van from the initial experience and feeling I had leaving the store Once the co owner warmed up to me I got good service, but first impressions count. Keith