Since it moved here, this is my first visit. Lots of natural light and very comfortable space for…read morespending browsing (and trying) They have very pricey item like Patagucci but some sale item were easily 40% off. It's worth to visit and try new colour.

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

By the up & down reviews of this location, I see why. While parking is important on a stormy day,…read moremore importantly is the sales and service. A good place for off-season, unadvertised, discontinued equipment / bike, etc. But he service staff are questionable. Immature dudes chatting in the back, while the sales person writes up my service order. Aren't they supposed to be working? Here's the bigger-butt. When I came by to pick, it was not ready when promised. On top of that a mechanic signed-off on it as being completed. It was not touched! I made a stink about it, being way before the peak season,the manager did the right thing - gave me an extra discount off the already discount. And there's more... I dropped by 3 months later for the "free adjustments" (for 1 year). No service person there. Took the bike to the W Broadway location who did the job the same day I brought it there, done by profession mechanics. It's location, location, location?

This Sport Chek is part of a new retail complex on Marine Drive and shares a huge parking lot with…read moreseveral other large chain stores. Covered free parking, yay! Have gone to this location several times and it has a great selection and is very quiet compared to other locations. Easy to find help from employees and they are extremely helpful. The kids clothing area has a great selection as well. Found several sporty outfits for my kids for last Christmas which was a relief!

Atmosphere: everything is laid out that it was easy to access by type. it does get busy sometimes…read morebut the few times i have been i had no issues navigating the store. price: market value on basic items. customer service: super helpful and she answered my questions. i was looking for a specific color of back pack as i wanted to put some heavy metal and punk patches on them and they did not have it in stock, however, the lady was kind enough to look in her system and try and find other locations as well as other alternatives. additional notes: they're willing to bring items from one location to another.

Usually I love MEC, they have an awesome selection of outdoor gear and have a superb return policy…read morewith adequate prices. I went in to purchase a back pack for myself today and the cashier had made a strange comment about my nationality- asking how I felt about Trump trying to take over Greenland. Not only was this comment out of pocket and inappropriate, it could've also ended poorly for the cashier who had asked it, if it had been asked to a different person. I wish she would've just scanned the tag and let me pay for my back pack instead of making me feel awkward about asking me about my political beliefs. This is the second strange interaction I've had with this cashier, hopefully 3rd times the charm.

Ordered 2 pairs, supposed to be ready in 2-3 days... took almost 10. Only 1 pair showed up, and…read morethey literally sold it to someone else then just canceled my order like nothing. Messy and unprofessional. Never trusting their online orders again.

What the heck has happened to this store? I went in with an expectation to buy. I explained my…read moreneeds, past purchases and injuries. Her recommendation was: "spend the most money". Sorry that's not an endorsement. She brought out a selection of HOKA but couldn't measure my foot because "we don't have a tool for that". I said, you sell shoes, right? Sorry not dropping $200 just so you can meet your sales targets. Gonna go somewhere that the sales reps actually care about providing service to back up the products.

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

I had a frustrating experience with The Boardroom but thankfully after chatting with support they…read moredecided to make it right. They have a great selection of snowboards and the delivery went smoothly. It's also great that you can check out using Sezzle. The only note is that the support phone goes unanswered.

Used dirty used wax to wax my board that cost $70. Looked dirty as shit I don't recommend.read more

This is now my go-to store since the one in Oakridge Center has closed. The other options are in…read moredowntown Robson (horrible traffic and parking so I stopped going there) and West Vancouver Park Royal (I liked it there too). It is fairly big with a decent selection of clothing and accessories. Eddie Bauer does have good quality items and my rain jacket is still going on strong after 3-4 years. Over the years I have bought many items from this store, and while the staff is not as friendly or helpful as the other stores, it is still good. If you are into outdoor activities like hiking and skiing, the clothes do keep you warm. I wore 2 coats (meant for -28c and -40c temperature) when I was in Yellowknife for Christmas and they kept me warm in the -40c temperature (-50c at one stage with windchill). You can get items at very good prices when they are on sale or clearance. They usually do an additional 60% off clearance items, so check out the stuff when you are there. Otherwise, it is quite common to have 30%-50% off throughout the year, just wait for them. Sign up for their email promos and membership. Now I usually just wait till I get my member rebates to use and go to the store to shop. Yes, it is like shopping for things I do not really have in mind or need.

The prices here are good and the store is neat and tidy. I was asked if I was finding what I…read moreneeded from a female employee which was good customer service. Unfortunately the young fellow who rang in my items seemed very unhappy to be where he was. No smile, no have a nice day, nothing. Why does it seem that a lot of younger staff at places lack decent customer service skills?

The place has extremely good deals and extremely good collection of jackets. We went with min…read moreexpectations but many of ths jackets had more than 50% off

This store is located at the McArthur Glen Outlet. They always have a good selection of styles at…read morepretty good discounted prices. The staff are friendly and when my kid's jacket had holes in it less than a year after buying it, the warranty process was easy to go through. Just remember to wash the garment before bringing it to the store for them to mail to their repairs/warranty department. They give you a form to fill out and they will contact you within 8 weeks to let you know if the damages are covered by warranty (damage due to manufacture defect vs customers" rough use) and if they can repair it or if they will give you credit to cover replacing the garment. All the customer service people I dealt with were friendly and understanding. Now we buy jackets from them all the time because we have confidence in them.