Ordered 2 pairs, supposed to be ready in 2-3 days... took almost 10. Only 1 pair showed up, and they literally sold it to someone else then just canceled my order like nothing. Messy and unprofessional. Never trusting their online orders again. read more

What the heck has happened to this store? I went in with an expectation to buy. I explained my needs, past purchases and injuries. Her recommendation was: "spend the most money". Sorry that's not an endorsement. She brought out a selection of HOKA but couldn't measure my foot because "we don't have a tool for that". I said, you sell shoes, right? Sorry not dropping $200 just so you can meet your sales targets. Gonna go somewhere that the sales reps actually care about providing service to back up the products. read more

If you specifically need gear for running, come here first. Running Room is a running specialist store manned by running enthusiasts. You will get good advice from the sales people as they are specialized in helping runners. If you need help selecting a running shoe, they will analyze your gait and decide which type of support/cushioning you require. They will select a few options from a variety of brands, and allow you to test them out on for a run around the block. Since they aren't loyal to any particular brand, you are more likely to get the ideal shoe at a price you are happy with. They do carry shoes from New Balance, Nike, Adidas, Reebok, Asics, etc..... They also carry all types of running gear: rain gear to keep you dry, double-layered socks to prevent blisters, Body Glide to prevent bloody nipples, energy shots to give you a boost mid-run, reflective strips to keep you visible at night, GPS watches to monitor your distance, etc...... Prices seem to be higher than other retailers. Either that, or they don't seem to have the big sales as often as places like Sport Chek seem to have. But, if you go to a place like Sport Chek, you aren't likely to get as good advice as you'd receive from the staff at Running Room. You can also sign up for running clinics where you get a coach and run with other like-minded individuals. I would, however, call to ask about these running clinics and see if they are being offered during COVID times. If running is your thing, Running Room is the place to go. read more

I'm not a runner but hey one never knows, perhaps in the future I will be a runner and will be frequenting the running room more often. I came here to exchange a running coat that my sister bought me for christmas. It was her way of motivating me to stay healthy in 2012. The jacket was too big so I had to take it in and exchange it for a smaller one. The store is great, well organized and the staff were friendly and helpful. If I need more running gear in the future, I will be back. FYI - Their jackets are unisex and sizes are in mens. read more

Running Room Canada - Sporting Goods Near Me - Port Coquitlam, British Columbia

I love the Running Room's hands on service and the expertise and enthusiasm of their staff. This location certainly lives up to the chain's name in providing friendly service and great support for all of my running needs. They have a wide selection of merchandise (considering the size of the store) and if they don't have something you're after, they'll have it shipped from another location and give you a call when it shows up. On top of the general great experience that The Running Room offers, this location has an amazing manager in Shirley. She sends out informative weekly store updates and tirelessly seeks out running group leaders and clinic organizers. She always has a smile and an encouraging word for us before we head out for group runs, and often organizes impromptu coffee or hot chocolate gatherings post-run. read more

Disclaimer: I've purchased from this store before and had a great experience with the staff. This was probably four years ago though. I had purchased a running belt from the West 4th store a couple days ago and had asked the employee helping me if I could return it if it didn't work out at any other store. The lady assured me that there would be no issues within the 30 day window. I tried out the running belt the next day on a ten-mile run and the water leaked from the tops of the bottles the entire way. I figured it was defective and went to this store to return it. I had somehow managed to lose my receipt in that one day span, but assumed that they would be able to search for my receipt through their system or at the very least give me store credit. I entered the store and was met with the glare of the single employee, an older lady in her late 60's. I'm not sure if she was just upset that day, or didn't like the way I looked, but it was probably the least hospitable "welcome" I've ever been met with. She huffed as I walked over and made me feel like I was a huge inconvenience before I'd even approached her. Once I explained the situation to her, her immediate response was "I can't do anything for you. You're going to have to go back to the West 4th store." With a flight to catch the next day, I was not leaving with that response. I inquired as to whether the West 4th store would be able to send me a billing number and she responded, "no, especially if they're busy. It'll be too much work." After pleading to her sensibilities, she called West 4th, had a friendly chat with the employee on that end, and found the number. We worked it out in the end. I thanked her for her service as she walked away from me, telling me she had to go back to the shoe section. I will not be going back to this store. read more

No matter which location you go to, they've got the best customer service--why? All of their staff are runners! That makes it a lot easier to be helpful and passionate. It's one of their bigger stores. Saw some very reasonable duffel bags on the left side, for $60, a few compartments for smelly socks/shoes. Water station in the back. Their run/jog programs are Wed 6pm and Sun 8:30am. Located in a real big plaza. read more

My hubby and I stopped by this store to get some new running shoes- I've heard really great things about how they fit you for the shoes etc. When we went in the store we were greeted immediately and an older women spent a lot of time with us (patient enough to let us try on about 5 pairs each). Definitely an experience, much more in depth than your typical sport mart or foot locker experience. They watch you closely, while you walk in the shoes. Your balance and the way it fits on your foot. Have taken the shoes out running and there is quite an obvious difference between the last pair I bought and the Running Room fitting ones. I do not get shin splints anymore, my back doesn't hurt after standing for a long time while I am wearing them. All in for 2 pairs of shoes I think we spend about 3 bills with tax. But its the best 300 I have spend in a very long time. I'm also working out a lot more as I feel like I have much more support. Happy Customers! :) read more

Steven is the most helpful sales advisor I've ever had. I am running my first half marathon in a few weeks and he helped me find some great lightweight trainers that really work for me. He explained the difference in weights of shoes and how they can impact your running if you are not used to a heavy shoe. He was extremely knowledgable and I didn't feel rushed at all. He genuinely seemed interested in my progress and made me feel proud of myself for signing up for this race. Steven also didn't pressure me into buying the most expensive shoe. On the contrary I went with a pair for $139.99 (low-mid priced) that he recommended. He also had a coupon on him from a race he recently did where it offered 20% off at the running room and he gave that to me! I was expecting to spend around $200 and I walked out having spent $125. One of the most enjoyable shopping experiences I have had in a very very long time. Will definitely go back. read more

Came in to check out some things, had to use the bathroom (urgently), and was told by the sales woman "calm down" as she sat on her butt at the back. So condescending. I didn't buy anything and won't be returning. read more

Went in got shoes, but only after a professional analysis conducted - my wife, my self and our child were all helped immediately on arrival and with undivided attention. read more