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    Running Room

    4.5 (8 reviews)
    ModerateSporting Goods
    Closed 11:00 am - 7:00 pm

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    14 years ago

    The place to go look for serious running footwear. Awesome, friendly staff.

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    Champs Sports - Neat display

    Champs Sports

    3.7(6 reviews)
    3.1 kmMetrotown
    $$

    We purchased a pair of Nike shoes for $250, expecting quality and durability. Unfortunately, the…read moreglue started to fail just ten days after purchase. When I contacted the store to request an exchange, I was told the shoes would need to be mailed to their warehouse so they could determine who was at fault. When I asked for clarification, I was told, "Well, you may have worn them wrong. For example, a running shoe is not meant for basketball." I was shocked by this response. When I contacted the store to request an exchange, I was told the shoes would need to be mailed to their warehouse so they could determine who was at fault. When I asked for clarification, I was told, "Well, you may have worn them wrong. For example, a running shoe is not meant for basketball." I was shocked by this response. These were expensive shoes, worn only briefly and for their intended purpose. I paid for quality, and the product failed. Because of this policy--and the delay in verifying whether the defect was "valid"--my child had to go without shoes for school. That's simply unacceptable. To be fair, the in-store staff were friendly and kind. Most genuinely wanted to help but claimed the return policy left them powerless. I can't imagine how frustrating it must be to represent a company that offers no room for reasonable, case-by-case problem-solving. This experience has left me with low trust in both the product and the brand's customer service process. Overall, it was incredibly disappointing.

    The girls who work here are so amazing ! They are so nice and sweet and helpful and went out of…read moretheir way today. From the one girl who helped me with the men's Cargo shorts, to the other girl at the front cash who helped me with hats ( Tasha ) - they both gave me hands down the best customer service I've had in a long long time. I was greeted in a friendly manor and asked if I needed assistance. I did need a size that wasn't on the floor, so she quickly went to the back and found it for me. Tasha not only assisted me with the hats, but explained the return / exchange policy and was polite and super friendly. I left happy. These girls definitely made my day ! A great shopping experience all the way around.

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    Running Room - sportgoods - Updated May 2026

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