Zamira was very helpful with fitting my husband' s ON shoes…read more She was knowledgeable and had a very bubbly personality.

I came from out of town and one of the things on my list was to solve my shoe wear issues. I…read morechecked out the internet and since these guys were near where I was staying I headed there . I did not have high hopes as the brands they carried are similar to every other store I have been to. When I entered the store there were more sales reps than shoppers in the store and they were very welcoming without being pushy. The young woman that assisted me was the most considerate of reps and she knew her shoes. She measured my feet, asked a bunch of question, listened to my answers and said I'll go get some for you to try on. It was an interesting experience. She actually knew that shoes don't all fit the same from one supplier to the next and she knew that it might take several trips to the back for more shoes before she satisfied my slightly odd requirements. She just kept on helping me until we found the perfect shoes. Thanks to Emma who was so patient and knowledgeable. This place is awesome and the staff are all terrific. Give them a try!!

I came in looking to try on some running shoes. I mentioned I had done some research on my own…read moreonline and the guy working said that he had much more experience fitting shoes to people than online research ever could. While I don't disagree, I definitely felt talked down to and that my opinion on my own feet and own experience with running shoes was discounted. He also said that if I was serious about purchasing THAT DAY, he could do a whole fitting with me, but if I wasn't, then I shouldn't try on shoes that day.

This running store is semi-hidden in plain sight on the main commercial street running through…read moreKerrisdale (the storefront is recessed from the road), but despite its small size, it sure packs a punch! The merchandise is top-of-the-line brands, from shoes to apparel to accessories. There were some brands I had never even heard of here (although my kid said she knew of these lines. I'm thinking specifically of the ON brand of shoes from Switzerland, but there were other brands as well). Super cool running shoes, some futuristic, all state-of-the-art. And lots of name brands I'm familiar with, too. So the product lines offered here run the gamut from mainstream to elite. The price ranges are likewise broad, depending of what you are looking for. (Note: I did see some cool apparel on a sale rack, and these prices were slashed, so I wonder if their running shoes also go on sale at times). What made this store stand out is the expertise of the employees here. They are all serious runners who know their stuff. I appreciate how they won't try to sell you on something that isn't right for you (regardless how much the item might cost). For someone like me (i.e., totally NOT a serious runner! Probably the antithesis of a serious runner. Someone who just aspires to stay upright when crossing any race's finishing line. lol!), I rely on this type of expertise to steer me in the right direction, as there are SO many products out there, I don't know the first thing about what is available in any given year and what would work best for me.

I bought a pair of NB running shoes which II tried at home and didn't fit. I returned and took…read moreexactly the same model which fit and at the cash I was charged $35 more. The explanation was that it is the new model and the previous one was on sale. Didn't leave a good taste since it seemed exactly the same. However, service was good and this surprised me after many years of buying there. Not sure I'll go back.

My friend shops here quite a bit and always says good things about this store so I tagged along…read more There were two big benches and I sat on the empty one while my friend shopped for shoes and immediately the store clerk tells me "you can't sit there." I asked why and he replied "two people are sitting there, they're just trying on shoes." I replied "well this is a huge bench and can seat at least 6 people" and he shouted "YOU CAN'T SIT THERE!" My friend left with me, neither of us will be returning.

Foot Locker Metrotown has great sales. The customer service standard is consistent. The selection…read moreis great and the staff are friendly. We frequent both this location and Richmond Centre.

I was at Footlocker buying runners, I have foot problems ( bunions)…read moreAD the store manager was with me for over an hour selecting different shoes, having me try them and walking with the different shoes. He never rushed me, never pressured me to buy. I have been to other stores never have I had service like this. Thank you AD you've helped more than you'll ever know.

A place is deserving of 5 stars when it consistently meets or exceeds high standards in its…read moreproducts quality (food taste/presentation/freshness, etc) and customer service. I would also rate it 5 stars when I can recommend the place wholeheartedly, even after a first visit. For example, a restaurant that was able to deliver a love at first sight experience would be a very memorable meal where we were wow'ed by its choice of ingredients, food taste, or food presentation plus it provided excellent service. And in this case, I had been consistently impressed by Rackets & Runners' product selection and their customer service on many repeat visits PLUS I can vouch for their 5 stars rating even from my first initial visit. No sympathy stars were granted here, this is truly a place deserving of solid 5 stars for the shoppers seeking expert knowledge and patient service on rackets and runners. Good selection of tennis rackets, pickleball rackets and running shoes. I didn't look for badminton rackets here nor did I seek help on other racket sports like ping pong but they have excellent service, even over the phone, so feel free to call their store before dropping by if you have questions about what sporting goods or brands they carry. I was referred by friends to come here to rent tennis and pickleball rackets before committing to a high end racket purchase and their demo program was great! I appreciated the staff knowledge and paying a small fee to rent an expensive racket for playing on the court was helpful. Trying demo racquets made a huge difference for me in figuring out my playing style and racket preferences. Also, the staff advised me on subtle differences in various brands and were not pushy in making a sale. The staff here are helpful and patient so I enjoyed shopping here when I am looking for expert knowledge for a racket that will last me for years. In short, their expert product knowledge and genuine customer service plus helpful attitude truly sets them apart. Finally, they do carry discounts and clearance deals on rackets & runners so you could score a bargain but consider that as a bonus. Also, I would opt to buy sporting goods such as tennis balls, pickleball racket bags or ping pong rackets online or at chain sports store. Prob easy to find cheaper deals online on Amazon or sale prices on brands not carried at this store but no outlet stores or online retailers can offer such a good demo racket program like them. So I recommend this store for shoppers who would gain benefits from their demo program or for shoppers wanting to try out a racket to deem if it is the best fit. IMO, investing in a good racket is great value for improving your game in the long run. (Yup, let's end review with a play on words lol) Ps. They organize a run club for a membership fee, scan QR code in photo if interested.

This place has everything you need related to rackets and runners. The staff is friendly and super…read moreknowledgeable in their products. They are outstanding on giving everyone full customer service and can help you find what you are looking for. I came here to buy sunglasses as well as a pair of court shoes. The price is on the steeper side, but I can't complain since they are great shoes. This place also strings rackets. Bonus that there are ample free street parking.

I bought some trail runners here a couple years ago. They were meh…read more The sales girl didn't know a lot about the shoe. She was more interested in the cute guy walking in. This time around, no one in store except maybe 3 employees and 2 of their friends. Possible off duty coworkers by their conversation. No acknowledgment when waking in and no customer service. I hope they improve.

Best in town . Using shoes from last 3 years from here. They give shoes according to your foot…read moreshape , size and that fits.

I'm giving this store 5 stars due to the dedication of the staff to running. This is a store that…read morereally knows their sport. The owner is a competitive runner, and he employs competitive runners. If you have a question, they are more than knowledgeable. Ask for Paul, if you don't think you're talking to the right person. Also, they host a very affordable Tuesday night clinic. $2 for the hour, which covers the cost of planning and organizing a group run (plus insurance, i'm sure). They do a rotation of intervals, pyramids, and hills so you can work on different aspects of your running. They have different speed groups, all the way down to a run-walk group, so you can go really slow and don't feel like you have to keep up with the faster runners. If you are interested, they have a marathon and half-marathon clinic that gets you ready for the May races. I just signed up for these this season, and I am amazed that I can run as far as I can now, and that I don't hate running. They do their best to keep it interesting and enjoyable. Great store with great people. oh - they have good stuff too. love my shoes. They fit your shoes to your running style, so you can get the most from them. And good selection, though I'm on my 3rd pair of the same shoes.

I'm an avid runner, so when my toe broke through the top of my running shoe last week, I had to go…read morebuy new shoes. The Runners' Den is the closest running store to my house, so I decided to check there first. First, the store itself is much larger than it looks from the outside. It has a very large selection of running shoes on the right side, and also stocks plenty of apparel, gels, and other run accessories. The staff are all long distance runners, The store also offers a variety of run clinics, ranging from walk to run to training for a full marathon. You can commit to 12 or 17 week clinics, or drop into a training session for $2. The sessions are set up for skill levels ranging from 10:30 min/mile up to 7:00 min/mile, which is great! While the store was busy, a staff member was quick to help me out. I had taken a picture of the size and model number of my previous pair of shoes, but I was open to changing shoe brands. From that original shoe model, he brought out 4 recommendations in my size that all cost a similar amount. He laced each pair of shoes up for me and suggested that I take the shoes for a short run outside, which was awesome! After years of running, I know what works and doesn't work for my foot, so I was very happy to find a great pair of shoes. Overall, the Runners' Den is a great local running store in Port Moody. Instead of ordering online, shop local and check them out!

Catherine at the Forerunners on West 4 taught me new ways to tie my laces to make my runners more…read morecomfortable. Love the elastic laces Forerunners has. I replaced many of my runners over the years with their elastic laces. Thank you Catherine for your knowledge & customer focus.

I'm sorry to say I always get his place mixed up with Running Room, it has the same general…read morefriendly staff and community feel to it that I always forget which store I'm in. Unfortunately due to the large public awareness of Running Room, I've lumped Forerunners into it as well. Their staff know their stuff when fitting you for the appropriate type of shoe you need to keep your running game sharp. Prices are very reasonable for a running specialty store and I'm generally impressed with it's presence.