Glad this place continue to exist and still in the family. If you play racquet sports, this is the…read moreplace to go. If you want your racquet fixed, this is the place to go. The place is medium sized, but cramped with loads of things on the floor and on the wall. If you go in for the first time, it is super overwhelming. There are things everywhere and in no particular place. Customer service leaves you alone. Saying this, pretty much all the people who come into the store buys something. Why? Customer service knows their stuff and doesn't push you to buy what you don't need or upscale you to buy mor expensive. The stuff they have is really well made and you cannot find a better deal anywhere else. Love this place for tennis shoes and racket. They also have pickleball paddles and balls etc.

Great customer service. Very knowledgeable staff and very helpful with getting me the right tennis…read moreracquet

Foot Locker Metrotown has great sales. The customer service standard is consistent. The selection…read moreis great and the staff are friendly. We frequent both this location and Richmond Centre.

I was at Footlocker buying runners, I have foot problems ( bunions)…read moreAD the store manager was with me for over an hour selecting different shoes, having me try them and walking with the different shoes. He never rushed me, never pressured me to buy. I have been to other stores never have I had service like this. Thank you AD you've helped more than you'll ever know.

I had a frustrating experience with The Boardroom but thankfully after chatting with support they…read moredecided to make it right. They have a great selection of snowboards and the delivery went smoothly. It's also great that you can check out using Sezzle. The only note is that the support phone goes unanswered.

Used dirty used wax to wax my board that cost $70. Looked dirty as shit I don't recommend.read more

Unimpressed with the way this store's Covid protocol is organized. The young gentleman organizing…read morethe line was not very helpful and he proceeded to patronize myself and my mother about entering the store "3 at a time". We assumed we could enter as a group but he rudely told us we needed to enter one at a time. Not a huge deal, but then the prices. I'm sure a ton of businesses are doing this normally but the 50% sale is a scam. We went to get a helmet and the "original" price was obviously marked up much higher than normal to make the "sale" look good. Compare online before you go. Overall, a negative experience. Will not be going back.

Visited in the hopes of finding a board that didn't break the bank but could progress with me. As a…read moreaverage sized boarder of begginer to intermediate skill, I was worried about having limited selection in the middle of the season. I was happily proven wrong by a few different staff members who demonstrated a wealth of knowledge and industry specific insights. Everyone was very kind, overall a great experience

The website . Or AI Google.. asked if they buy inline skates.. said they do.. went all the way to…read morestore. They said no they dont buy but if I wanted to donate? Its not ok to give misinformation

Wow! This place has a lot of used sports equipment from hats for hiking to bicycles and racquet…read moresports. They also buy used sports equipment depending on the demand and season. Customer service is a hit and miss as some people know what they are talking about while others don't. Side street parking is metered. It does take time to find where there the equipment is located in the store and to go through finding which you like. Price isn't bad.

As a mature cyclist I was looking for a shop that could take on a custom mtb to gravel bike…read moreconversion. I had a similar request fulfilled in the early 2000s at NSSS and was impressed with the expertise and willingness to help with my requests. Fast forward to 2023 and again the technician, Dave S. came through big time! I am stoked to get out riding again and the conversion( early 90s kona) to a drop bar gravel monster will get me out there in style. Even better, Dave S, was able to use some used parts to keep the project price down. I can't recommend this shop enough. John P

I have had maintenance on several bikes at this store. The service has been fabulous. Great…read moreattention to detail and I have been given great advice about my bikes. Friendly, helpful staff. It is a busy place, so you may have to have a little patience if you need a lot of help. Personally, I am very happy with the service I have received. For some reason, this article shows me as resident in the U.S. I live in West Van.

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

Since it moved here, this is my first visit. Lots of natural light and very comfortable space for…read morespending browsing (and trying) They have very pricey item like Patagucci but some sale item were easily 40% off. It's worth to visit and try new colour.

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!