1. Coast Outdoors

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North Vancouver, BC

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Coast Outdoors

4.5 (2 reviews)
Closed • 10:00 am - 6:00 pm
Updated over 3 months ago

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11 years ago

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On Top Bike Shop & Ski - Great deals on Skis

On Top Bike Shop & Ski

4.2(11 reviews)
4.1 km
•$$

Don't like leaving negative reviews, but after reading some of the reviews on Google and personally…read moreexperiencing something similar, there appears to be a common theme: "Found the mechanic to be very condescending during the initial assessment" - this was a review from another customer on Google, and "Poor communication, lies, rudeness" from another customer. Very surprised they have positive reviews about customer service, maybe the staff were in a good mood that day. We had initially called in to ask if we needed to book a time for a minor repair and the person we spoke to off the phone was friendly. When we took the bike in for repair, the guy at the front desk was extremely rude and unwelcoming. He made us feel more like a burden bringing a bike in. While we understand it might be hard to find employees, there's just no need for that type of attitude, it's not as if this were a free service that was being offered and it shouldn't be an inconvenience to the staff members, who was playing on his phone the whole time while we waited. Once the bike got inspected, there was of course additional issues identified with the bike (similar to how you would expect mechanics to find additional issues with cars, if you've had a sketchy mechanic). While this might speak to their knowledge of bikes, it felt more like an upsell than genuine care for the client. It was almost as if we had inconvenienced them so much, that they felt the need to charge extra to make their time worth it. Would definitely would not recommend this place, there are plenty of other bike shops.

Excellent service! although I had a faulty part which was a barrier to riding, On Top staff ordered…read morea replacement part and provided excellent service all together. Highly recommend them!

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On Top Bike Shop & Ski
On Top Bike Shop & Ski
On Top Bike Shop & Ski

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MEC North Vancouver - Paddle boards

MEC North Vancouver

3.9(38 reviews)
0.3 km
•$$

Atmosphere: everything is laid out that it was easy to access by type. it does get busy sometimes…read morebut the few times i have been i had no issues navigating the store. price: market value on basic items. customer service: super helpful and she answered my questions. i was looking for a specific color of back pack as i wanted to put some heavy metal and punk patches on them and they did not have it in stock, however, the lady was kind enough to look in her system and try and find other locations as well as other alternatives. additional notes: they're willing to bring items from one location to another.

What can I say about MEC?…read more They sell stuff people are excited about. What is not to like about getting gears/equipment for your next adventure. But....... This particular MEC is very shed like. A big box but not a big box because it's not Walmart? Why kid yourself, it is still dehumanizing how you know you are a chicken in a chicken coop. Walking in narrow robotic aisles. Meh to the crappy interior and ugly exterior. Ok. But what about the goods? Was looking for a few items where the online status shows availability but not on display and no salesperson around to ask or their automatic response is "whatever you see is what we've got". A statement that is more of laziness than true. ...Then why does your online presence say otherwise. So many items are either not priced or mispriced...it is frustrating. Again no salesperson to be found. Only cheerful ones are those going on a break or leaving for work. Then they will answer "whatever you see is what we've got". Terrible experience.

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MEC North Vancouver
MEC North Vancouver
MEC North Vancouver

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Coast Outdoors - rafting - Updated October 2026

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