Depending on where you live, it's definitely quite a long drive to the Arc'teryx Factory store…read more I've been here twice total and each time I'm amazed at how long the queue can be, even on a weekday. People must love the brand enough to make the trek out to North Van. Per the staff, it's better to not arrive during opening hour as there is usually a queue. There is ample parking spots outside the store; however, depending on the time you arrive, you may need to wait for a spot. There is quite a good selection at the Factory store; however, as I'm not well versed in the brand, I can't comment on how good the selection is. I bought two parkas here at 30%+ discount. A tip if you're planning to come... Call in advance for a particular model and size you're looking for.

1 h -+ wait to get in. Small store. Line looks short but it's quite a long wait. It is a small…read morediscount ($50) or none. One hat was 50% off. Nice staff outlet with 2nd hand/ factory errors

Usually I love MEC, they have an awesome selection of outdoor gear and have a superb return policy…read morewith adequate prices. I went in to purchase a back pack for myself today and the cashier had made a strange comment about my nationality- asking how I felt about Trump trying to take over Greenland. Not only was this comment out of pocket and inappropriate, it could've also ended poorly for the cashier who had asked it, if it had been asked to a different person. I wish she would've just scanned the tag and let me pay for my back pack instead of making me feel awkward about asking me about my political beliefs. This is the second strange interaction I've had with this cashier, hopefully 3rd times the charm.

What can I say about MEC?…read more They sell stuff people are excited about. What is not to like about getting gears/equipment for your next adventure. But....... This particular MEC is very shed like. A big box but not a big box because it's not Walmart? Why kid yourself, it is still dehumanizing how you know you are a chicken in a chicken coop. Walking in narrow robotic aisles. Meh to the crappy interior and ugly exterior. Ok. But what about the goods? Was looking for a few items where the online status shows availability but not on display and no salesperson around to ask or their automatic response is "whatever you see is what we've got". A statement that is more of laziness than true. ...Then why does your online presence say otherwise. So many items are either not priced or mispriced...it is frustrating. Again no salesperson to be found. Only cheerful ones are those going on a break or leaving for work. Then they will answer "whatever you see is what we've got". Terrible experience.

Had a family and friends discount... and ordered the wrong size jacket. Stores wouldn't take it…read moreback and wouldn't let me exchange it for right size ..i payed for item, using family discount code. The way they treat "family" is bs. Arc'teryx is a bad overpriced company.

Terrible customer service and the warranty. I have a Granville backpack which is less than a year…read moreold, and the fabric on the front cover is deteriorating significantly for a normal use. I called the customer service and they told me to bring in the backpack in a store, so they could ship it back to their head office in North Van for an inspection. When I took it back, the sales person asked me if I have washed the backpack. I was a bit puzzled and told her that I haven't. She then warmed me that they may charge me $15 for some kind of bad hygiene practice or another as the product hasn't washed and they need to inspect it as it is. I was thinking who would wash a backpack?! I asked her to make a note on the file that I cleaned the backpack, so that they can waive the charge. She then told me that it would take 4 - 6 weeks generously until they finish their inspection and get back to me on what they can do about it. This is my first time dealing with their warranty, however I dealt with Lululemon and Patagonia for their product not standing to be what they claimed, and they have always dealt with the issues immediately and made me happy. They have never made me wait for 4- 6 weeks. I have a quite few items from Arc'teryx, and I would like to support a company which started locally, however my experience was QUITE disappointing.

Used to work for a parking patrol company that is headquartered downtown and Deakin is conveniently…read morelocated nearby. They have great quality hi-vis vests and rain gear, which is a requirement for staying safe and dry while working outdoors in rainy Vancouver. Also supplies caution and flagging tape, and other related materials so our patrollers can look very official!

Having trouble finding a 6 mm heavy duty screen? Looking for a book of 11.5 x 17 inch waterproof…read moregraph paper? Need some industrial grade rain gear or a waterproof bag? Want to buy a custom fitted cruiser vest? Interested in keeping overly warm in an arctic parka? Maybe you want to try your hand at tree planting and you can't seem to find a left footed short handled bear root shovel? Perhaps you are in need a new hip chain or a few rolls of hip chain string? Feel like finally changing all your steel caulks for ceramic tips? Need to buy a new spoon for your increment borer? If you understand half of what I have said then Deakin is the store for you. Surveyors, geologists, archaeologists, biologists, foresters, miners, loggers, contractors, and basically anyone that works or loves roaming about in the great outdoors will find the wares at this shop more than useful. I would have given them five stars if they had called me back after I ordered a particular sized screen and went to the store a month later to find one sitting on the shelf. Perhaps writing orders on random pieces of paper isn't the best way to keep things organized.

It' a warehouse shop with good warehouse shop prices and warehouse staff and warehouse stock…read more Tight space, staff was helpful. I bought a 300 Polartec fleece jacket that I absolutely love and have received a lot of compliments on. It's warm enough to wear for short periods outside in Alberta -20's but yet not a sweaty hot mess to wear indoors. Good quality outdoor gear than may not be ultra lightweight but will last a long time

I love Taiga. I ordered 5 balaclavas because it is really cold here in Nova Scotia…read more They arrived really quickly, and they are FANTASTIC. I love the fact that Taiga is a Canadian made, Canadian owned company. I WILL never shop anywhere else! I am so happy I can support this company, they are 5*, their clothing is absolutely terrific. And no forced labor !

The short: - visited twice in 2020, but unlikely to visit…read moreagain due to the poor staff knowledge. Will shop online instead The long: - poorest staff knowledge among multiple TNF stores visited in the USA and Canada. The staff had the least idea about the winter jackets, did not know the difference between the winter jacket types, looked at the tags for any question I asked and could not find an answer for most questions. - submitted a jacket due to warranty issues. Process was cumbersome and lacks clarity. My email was incorrectly recorded and hence I didn't receive the notification once a decision was made on my jacket. The process took ~2 months. - good covid measures: sanitation station, staff wore masks, physical distancing - no dedicated parking, parking options are limited or expensive as it's downtown

I actually love North Face gear, but this store is useless…read more I think generally they have a great reputation as medium-high quality outdoor gear maker, and I have owned several jackets which I was quite happy with. I have consistently seen North face gear on sale at places like Atmosphere Sportchek, for much better prices than directly from North Face. What up??? This location is obviously best suited for confused tourists on a shopping spree. Anyone actually planning to do outdoor adventuring would shop elsewhere for better prices, and variety. Went today to look at sleeping bags. Nothing in stock. Great company but this particular store location is an abomination.

Big shout out to Comor for awesome advice and service!! Duncan sorted me a set of 'we are one'…read morecarbon wheels (which are absolutely brilliant) and then when I ripped a tyre side wall (going too fast down Pangor) he had me back on the road with a new tubeless set up within about 10 minutes on a lunch time drop in. Thanks Comor, keep up the good work and I'll see you soon for ski gear!! Cheers, Ian Sutcliffe.

From the owner: BC's favourite Ski, Snowboards, and Bike Shops.read more

As a mature cyclist I was looking for a shop that could take on a custom mtb to gravel bike…read moreconversion. I had a similar request fulfilled in the early 2000s at NSSS and was impressed with the expertise and willingness to help with my requests. Fast forward to 2023 and again the technician, Dave S. came through big time! I am stoked to get out riding again and the conversion( early 90s kona) to a drop bar gravel monster will get me out there in style. Even better, Dave S, was able to use some used parts to keep the project price down. I can't recommend this shop enough. John P

I have had maintenance on several bikes at this store. The service has been fabulous. Great…read moreattention to detail and I have been given great advice about my bikes. Friendly, helpful staff. It is a busy place, so you may have to have a little patience if you need a lot of help. Personally, I am very happy with the service I have received. For some reason, this article shows me as resident in the U.S. I live in West Van.

In an age where customer service is a marketing phrase that is so often devoid of any reality, I…read morewas truly impressed with service I received from Northshore Ski and Board. Dillon went far beyond what I expected in his determination to make my ski boot comfortable. The store is set up with knowledgeable and helpful staff and a great inventory of equipment. If you're in the market for ski or board equipment, do yourself a favour and visit this place.

I was there today. I try to order a ski package (ski+bindings) through them as a CSIA member…read more(Canadian Ski Instructors' Alliance). As soon as the guy with a extreme UK accept heard CSIA discount ordering, his behaviour changed, I did see it in his face. He said I don't know, I should ask, etc ..... He asked from two other guys and come to the idea that takes my name phone number and ..... to contact me later. To this point everything seems normal, when I ask him that who's gonna call me, and he showed me a guy, I thanked him and then he start yelling at me that; "DON'T INTERRUPT HIM" very rude and unusual customer crevice behaviour. I talked to shop supervisor as well, something happened as bad as the first guy behaviour. It seems that all the sale persons are on sale percentage, not on a salary, so why they should waste their times??!!! However I'm not gonna back there. They are too rude!!!!

Quite a spacious store with many branded items. Look around and maybe there are some decent deals…read more The security measures on some higher end brands are hilarious to me - hangers that are basically locked. It's sad that shoplifting has forced stores to take such steps.

Sporting Life feels like a guzzied up Atmosphere / Sport Chek . There I said it . Nonetheless…read moreyou'll be impressed by the tall ceilings and the sense of airiness and openess they provide . Patagucci is there front and center if you're into them . SL does have a decent selection of tennis rackets - for a non-specialty store that is . I dig they still carry the Head Instinct line , which by all accounts is way past its prime but imho remains an excellent choice for the price-conscious . Running shoe choices are less than stellar but still respectable . Wasn't offered any assistance while browsing my fave Sauconys . No biggie : )