I had an incredible experience at Bicycle Pit Stop! Armen was very helpful and knowledgeable with a…read morevery keen eye for details. He is very meticulous and thorough with his work and treated my bike with extreme care. He offers thoughtful suggestions for upgrades and solutions for all problems I had. I would recommend his work to anyone looking to overhaul their bike old or new. My bike came back in amazing condition better than brand new. The location Is tucked away in a safe and secure location inside of a mechanic's shop. I recommend calling or reaching out in advance prior to making you visit as it works similar to an appointment. I was blown away by how immaculate the work he performed was and my bike has never performed better. Please do yourself a favor and stop by if you are passionate about cycling and need a good trustworthy bike mechanic!

Armens attention to detail is second to none. As someone who's fairly new to cycling, he guided me…read morethrough the process of a full assembly and made sure to take care extra care of my bike. If you're looking for quality work and someone who will care for your bike as if it were their own, you've come to the right place!

While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave…read morehelped me with my tire and answered all my technical questions. Thanks again!

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought…read moreI'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes.

Humberto made the entire bike-buying experience easy and enjoyable…read more From day one, he was patient, answered every question we had, and never once tried to sell us something we didn't need. His recommendations were always honest and based on what was actually best for us, not on making a sale. That made a huge difference, especially since we were new to road and gravel bikes. When a third-party delivery service failed to complete the delivery, Humberto didn't make excuses or simply point us to someone else. He immediately stepped in, took care of the situation, and personally made sure everything was resolved. We really appreciated the extra effort. If you're looking for someone who is knowledgeable, honest, and genuinely cares about his customers, I highly recommend asking for Humberto at Trek Pasadena.

Visited this store to purchase a mountain bike for my son last week. I gotta say bikes are much…read moremore complex and specialized now than when I was a child. These guys are very good at explaining the differences between each and helping you select the bike that would best fit your goal and type of riding you'd like to do. They have a good variety of Trek bikes with prices ranging from the hundred to several thousands. They also have many accessories to choose from and very friendly service.

I brought my e-bike to Empire last week after only servicing it myself since I bought it four years…read moreago, and everything went wonderfully. It needed desperate attention with the brake pads, cables, chain, and cassette, and Rene serviced them all wonderfully! He charges an extremely fair price. Although though he warned me prior to checkout that the shop doesn't specialize in e-bike repairs, my e-bike is working at maximum speed again. I have nothing but gratitude for Rene, the shop and its employees for helping me get my bike back in working order. Thanks a million Empire Bike Shop!

Always very helpful to make sure they get it right. Very personable and don't try to sell you what…read moreyou don't need

Justin and the staff at around the cycle are the best. I dropped off my ebike for some repairs on a…read moreFriday he told me it would ready on Sunday or Tuesday, I got a text on Saturday letting me know it was ready. Great service and very professional Thanks to everyone at around the cycle for getting me back on the road safely. I highly recommend for all of your bike needs! Chris G

I recently brought a bike to Around the Cycle that I'd bought from a nice couple. It seemed like a…read moregreat find, but as with most random bike purchases, there were a few hidden issues. I initially just needed the seat raised and the handlebars adjusted, but it turned out the chain was incredibly loose, the tubes were probably at least 10 years old, and there were a handful of other things that needed attention. I worked with Joe, who was absolutely fantastic. He was genuinely excited about the bike and eager to help. He even brought me outside, watched how I was riding, and made adjustments on the spot. After that, we brought the bike inside so they could take a closer look and handle the bigger fixes. They really took their time to make sure everything was dialed in perfectly. Joe also noticed I had a women's seat on the bike, which is fine, but as a man it wasn't the best fit. I appreciated that they paid attention to details like that. They were also very mindful of my budget and made sure we didn't overspend while still getting everything safe and road ready. Ben handled the tube replacement and did a great job. It truly felt like a team effort to make sure my bike was not only running well but completely safe. They even threw in a free water bottle holder and installed it because it was hot out! I ended up grabbing the sickest Grateful Dead inspired water bottle and filled up while I was there, the ride home was so much less intense because of that. My family and I have been going to Around the Cycle for years and have bought multiple bikes from them. Every experience has been excellent. It's clear this is a tight knit group that genuinely cares about their customers. This isn't some corporate chain. It's exactly what you'd hope every neighborhood shop would be like. Anytime anyone I know needs anything bike related, I send them to Around the Cycle without hesitation. They're simply the best. Huge shout out to Joe and Ben for the amazing service and going above and beyond. They will have my business for life!

Always do a great job happy to see they have Burbank location now. Always do a great job so happyread more

I walked in ready to purchase an e-bike. One guy was on the phone so i didn't want to interrupt, I…read morejust looked around at the bikes. I then noticed another guy working on a bike at the corner of my eye. Never got acknowledged. Guy 1 finished the call and talked to guy 2 for amounts or 2 and then just started up another call instead of talking to me. I was there. Ready to buy. I was done looking at the bikes so I stood there waiting g for him to finish his next call. I got tired of waiting. I'm going to buy from a store with better customer service for a customer in the store.

I took my ebike into TrailHead to have the brakes changed and regular maintenance done. I felt good…read moreabout TrailHead bike shop as soon as I entered. Esteban met me as I walked in. I talked with him about what I needed done and he reassured me that it would be taken care of and if anything additional was needed they would call me. I went and picked up my bike when it was finished. My bike felt brand spanking new again. All that was expected was done. Nothing else I could ask for. I was so very happy. Thank you TrailHead Bike Shop, very much appreciate all the work that was done. This will be my go to bike shop for all my needs. Again, thank you!

Very nice, great help, good shop!! Came in with an issue and…read morethey took great care of my bike

Came here to get my crankset installed came out perfect in less then 20 minutes great customer…read moreservice highly recommend coming here

Came in for a repair quote. Was quoted $500-$600. The person helping me, laughed smugly as he…read moresuggested buying a new bike and gestured with his hand towards the bikes they have for sale. The cheapest bike I saw was $900 with the most expensive being $14,000. The people working here are incredibly pretentious and rather underwhelming. I feel as if the driving revenue force behind this store are the deep pockets of Pasadena and the workers don't care or respect anyone else. I went somewhere else that encouraged me to repair my bike, and not buy a new one. I paid $200 for the same repair that Incycle quoted me $500-$600 for. I would sincerely avoid coming here and to look elsewhere for your cycling needs, unless you prefer paying exorbitant prices with a side of bad attitude.