The quality of the burgers is undeniably strong; however, the service experience raises serious concerns that cannot be overlooked. I have visited twice, and while my initial visit was positive enough to encourage a return, the second experience revealed consistent issues that detract from the establishment's overall credibility.
Despite the restaurant's small and seemingly manageable setting, there appears to be a lack of attention to customer requests. On both visits, I ordered the same item with "light sauce," yet the result was effectively no sauce at all. When I respectfully inquired about this, the staff member responded dismissively, insisting the order had been prepared correctly. The interaction quickly became unprofessional, with a tone that felt unnecessarily defensive and condescending rather than solution-oriented.
What is particularly troubling is that this response reportedly came from a co-owner, Jake. Leadership sets the standard for workplace culture, and this kind of behavior signals a disregard for basic principles of respect, accountability, and customer care. In an industry that increasingly emphasizes inclusivity, responsiveness, and equitable treatment of all patrons, such conduct feels out of step with modern expectations.
While the food itself demonstrates clear potential, the dismissive and unwelcoming service environment significantly undermines the experience. Without a meaningful shift toward more respectful, customer-centered practices, it is difficult to recommend this establishment despite the quality of its offerings. read more