I had a great experience here. I did not purchase my tires there, but went in with a flat tire and they fixed it and rotated my tires for free. As a result I brought my car back for additional service. The key to the great customer service is HENRY. Henry is Goodyear, he is the face, the energy, the customer service and ensures every last detail is done. I went on a day when Kevin and Jason were working the front desk, and it was a completely different experience. I would highly recommend bringing your car here, just ask for Henry. read more

I stopped by to get a tire repaired - not only was I surprised to have the job done quickly but the repair was free! Goodyear policy apparently! And good deal! Thanks! read more

Ordered Tire Rack tires and was notified by Tire Rack e-mail and tracking they had arrived. I called them and made appointment. Went in at 7 am for while you wait install, initial visit was plesant enough, and I opted for extra cost lifetime balance and three year alignment. Balance was way off. took back three times, second time they just put more weights on, instead of doing it right. third time they said the balance was fine, but sent me to Tires Plus for road force balance. Technician there said front and rear tires were off, removed weights and started over and finally got in balance. I ended up returning tires to Tire Rack under 30 day ride warranty. too stiff. At this point I do not have any confidence in any service and went to see the manager for price adjustment (since I have no intention of returning). the store manager refused and blamed Tire Rack storage methods for his inability to balance properly. Also, every time they took the wheels off and on (three times), they put more scratches on the wheel. read more

I have Firestone tires. One tire was damaged (screw in the sidewall) and unrepairable. I went to the Firestone store in Mclean and they could not help me. Went to Goodyear around the corner and by 9:00 the next morning my FIRESTONE replacement tire was mounted, balance and installed. Tell me how the Firestone dealer could not get the Firestone tire but Goodyear could? Goodyear was responsive and friendly. This was the second time my family has used this Goodyear store. We are very happy and would recommend it to anyone. read more

Bought tires from TireRack.com. Called for install and balancing - and was told to drop the car and tires off at 1:00 today. Did so. Was told it would be about 2 hours. Got a call about 2 and 1/2 hours later saying it was all done. Picked up the car - all A-OK. Price very reasonable. Wished it could have been done more quickly so that I could have waited for it, but I did not have a pre-scheduled appointment, so I think it was reasonably quick. read more

I went here for an oil change. The customer service reps were all very friendly. The service was done quickly and they had a good deal that included tire rotation. I would definitely go here again, in fact, I will never go to a Jiffy Lube again if I can go here. read more

after an oil change...the filter was installed with a leak.. the owner refused to accept responsibility. I even had a mechanic who worked there say the ownership were dishonest I had to to another repair shop to get it corrected. The second shop said they would call Goodyear on my behalf . It isn't worth the effort as the owner is totally dishonest businessman read more

I needed an oil change and asked that they look at the cable to my parking brake which was broken. They called and said it would cost more than 800.00 to fix and wanted to sell me a complete brake job. I decided to let my regular mechanic take care of it. When I went to pick up the car they charged me $100.00 for the "parking brake diagnostic". I complained and told them i did not ask for or need a diagnostic- I knew it was broken. I wanted an estimate. They then said I would have to come back when both the manager and technician were there to discuss taking the item off the bill. I will not be going back. Ever...... read more

We brought our van in for simple oil change. We were in a hurry and did not notice until we got home that a brand new oil filter was inside on the console. I called them about it and was told to just keep it. I am not certain the oil was changed at all. The oil change maintenance light came on a few weeks later. They also confused us with another customer with a similar name. read more

I went in for an oil change a couple of weeks ago and they tried to tell me that I needed $900 worth of work. I had a few other mechanics look at it to see if it needed everything they said and it definitely did not. Very disappointed. read more

I never write reviews. Never. Yet I felt compelled to register at this site in order to reveal my disgust at this horror show of an excuse for a auto shop. DO NOT TAKE YOUR CAR HERE. I thought I learned my lesson once when they managed to mess up a simple oil change, yet, I still went back to them for something else. They came up with some BS about something that needed to be fixed. I took it to 2 other garages who confirmed that there was nothing wrong. If I could give negative stars for this place I would. read more

I have had absolutely nothing but positive experiences with Goodyear. I've been going there for over tow year and I feel like I have always received good service and I have never been lied to. Most recently I had to call AAA out to my house on Sunday because my car wouldn't start. The first guy told me that my starter needed to be replaced so he called in the tow truck. When the tow truck driver arrived he looked over my vehicle and confirmed that the starter was dead so I had it towed to Goodyear. I called them Monday morning to let them know that my car had been towed there while they were closed on Sunday and that the starter needed to be replaced and requested that they chain the oil and flush the radiator while they had it. They called me a few hours later to let me know that they had good news, there was nothing wrong with the starter but just that the negative cable was loose on the battery. They could have lied to me and charged me for more but nope they didn't. Thank you Henry. I've never felt pushed to have any work done on my vehicle that wasn't needed. I'll continue to take my car there and have recommended this shop to many of my neighbors and friends. read more

My car was serviced and upon driving it home I noticed a small dent/scratch on the driver-side door by the handle. It was the end of the day so I didn't return until the center opened the next morning. When I returned the staff on hand refused to acknowledge the possibility that they had caused the damage, saying it either came from a rock on my way home or was preexisting. I was initially put-off by their reaction, but I was later contacted by the service manager who reviewed video tap of shop floor while my car was being serviced and said that he wasn't able to identify anything that might have caused the scratch. In any case, acknowledging that the video may not be the perfect verification mechanism, he offered me a free oil change and apologize for the initial rude reaction by his staff. I found this to be an acceptable outcome and was glad that the manager worked to address my concerns. read more

Ordered a set of tires and had them installed here. Also had an alignment and inspection done. We have a reliable mechanic, but the shop is not convenient to our home so we thought we'd try this Goodyear location. My issue was with a bit of misleading upsell. My husband and I were surprised upon checkout to see a charge for their "3 year alignment program," at a higher cost compared to a one-time alignment. When I talked to the person (I think the manager) who rang me up, he went on to try to convince me what a great value this would be and why cars need to be aligned every six months. Not the point. Overall the service was fine although it did take about an hour longer than anticipated (that happens though and I don't hold that against them). However, not being transparent and upfront about costs...that makes me think twice about using this shop again (although hey, now I have three years of alignment)! Transferable to any vehicle! And you just might hit a curb! read more

I went there with my 2006 Cayman S I know a Porsche at a goodyear tire place well it seemed simple enough I had a nail in a tire and I simply needed it patched so I could nurse the car home (Cayman's come with no spare tire). So they were able to patch it even though it was unlikely they would be able to repair it according to the service manager. They patched it charged me 40 dollars and half way on my way home to Fredericksburg I realized I didn't see my wheel lock! I don't work or live around the area and was scheduled to have 2 new rear tires delivered to my house they wanted me to drive back to get it - not happening I have a busy schedule. I asked the manager to fed ex it overnight to me he would not! He stated he would snail mail it to me since he had no fed ex account. Not trully nescessary to use Fed Ex or UPS they do take cash I hope they know so I would not be inconvienced. Not recomending these clowns to anyone!!! AVOID AT ALL COST! If I would have got a flat on the way home I would have been screwed!!! read more

this place really rip you off. i had my car checked for safety inspection. they failed me for back window brake light bulb, headlight beam aiming and windshield wipers. Then, they quoted me $53 labor for replacing the light bulb, another $53 labor for adjusting the headlight beams. I had another shop looked at the problems and all were fixed in less than 10 minutes for $10 labor. read more

In late November or early December 2013, I had a blowout replaced here. As an incidental thing, they noticed that I was due for my safety inspection and I authorized them to do it. The inspection costs $16, but they told me that my headlights needed to be aligned and that would cost an additional $52. That seemed strange to me, and so I asked for an explanation. They had a cart pulled up in front of the headlight with a little gizmo on it, but it looked to me like the whole set up lacked the precision that would be required to know whether the headlights would really have to be realigned, so I declined the adjustment and they just charged me $16 and gave me a certificate showing that I had failed the inspection. I drove directly to McLean Auto Service and explained the situation. Wayne said he'd do the inspection there for $16, but that, if the headlights were out of alignment there would be an additional charge, and I told him that was fine. When they did the inspection they said that the headlights were fine and the only charge was $16 for the inspection. So I think Goodyear was trying to make an extra $50 off me. As far as I can tell, Goodyear did a perfectly good job on the blowout replacement, though I went back three times to try to find a time when I did not have to wait for an hour and a half. In the end, I had to wait, since even when they scheduled an appointment for me, when I showed up all the bays were full and they said it would take an hour and a half. All in all, I think there is no reason ever to patronize this shop again. read more