I can't recommend The Car Doctor enough!…read more My transfer case catastrophically failed, and I was incredibly lucky that my car broke down just two minutes away from their shop. It was around 10:00 PM, so I searched Google for the nearest repair shop and found The Car Doctor. Even though they were closing, one of the employees took the time to help me drop off my car. That alone showed me they genuinely care about their customers. The next morning, my car was fully diagnosed, and they clearly explained the issue and gave me multiple repair options without any pressure. Since replacing the transfer case is a major job, I was told it would likely take a few days. To my surprise, I received a text message the very next day around 5:00 PM saying my car was ready for pickup! I honestly couldn't believe how quickly they completed such a big repair. The price was very fair, but what really stood out was the outstanding customer service, professionalism, honesty, communication, and efficiency. Everyone at the shop treated me with respect and made a stressful situation so much easier. Thank you to the entire team at The Car Doctor for taking such great care of me and getting me back on the road so quickly. You've earned a customer for life. Highly recommended!

I came to get a safety inspection and realized that I left my key behind and was driving on my…read moredigital key. Sigh. So 30m later I returned with my key. I got there Sunday morning so went to the Mexican restaurant around the corner (it wasn't bad!) and then had a couple beers at the brewery around that corner. About 2.5 hrs later, I decided to come back and just in time, my car was ready! They told me it was on them! I didn't have to pay for the safety inspection! I was floored! That was pretty cool.

Brennan Reidy and this shop in general went above and beyond in providing exceptional and…read moreoutstanding customer service to me in replacing my car battery. they were communicative, helpful, just the best place ever when you in a tight squeeze! Everybody take your car here if you need anything fixed. so amazing! 5 stars service! if I could give more stars to Brennan I would!

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Everything went well, customer service was great. These guys had the best prices in the area. I…read morecouldn't have found a better deal. They fixed an issue with my right rear wheel bearing and at short notice was able to repair and replace my driver side mirror. There are a lot of cars in the lot but if you make an appointment they'll honor your appointment time slot and take your vehicle in immediately. Be careful on pulling into the driveway, it's a sharp right and traffic flow pretty steady on the Main Street; if you're driving too fast you may miss the turn.

I requested a quote via Yelp. Jim and I originally stated speaking in 01/11. He would message to…read moreget exact specs on the car to make sure they could do the job requested. After assessing the car in person, they quickly realized I only needed a head gasket. The communicated with me the entire via text, email and phone to keep me updated as things changed. Their customer service was impeccable from start to finish. The price was about half of what it would have cost me at the dealership. My only complaint is how dirty my car was upon return. I'm aware it's a shop but fingerprints on cloth is not fun. I'll still be using them in the future if major repairs arise.

They diagnosed the issue, gave me an estimate and did the work efficiently in the time stated. They…read moreare Aces!!! Courteous and personable.

I have been a customer at Eurasian for about two years, bringing both mine and my wife's cars in…read morefor service occasionally. I have always found them to be the most honest and professional auto repair shop I have used over the years. They never suggest unwanted or unneeded repairs and accommodating in turnaround time when a quick one is needed. I have recommended them to others often

I worked with Top Japanese Auto ("TJA") and Tae in connection with doing a pre-purchase inspection…read morefor a used car. I was an out of state buyer and they made the process very easy. The service was efficient and the value provided was excellent, as TJA gave me a lot of information about the car's condition that I wouldn't have been able to discover myself. They spent a considerable amount of time with me over the phone and explained everything as well as advised me about how much I ought to offer on the used car given its condition. I'm very glad I used them and would recommend them to anyone.

Had another great experience here! Choose this shop if you want trustworthy, reliable mechanics…read more To top it off, I had an acute situation come up and these guys went above & beyond to get my car taken care of. As a young woman who's often come across shady auto shops, this was a breath of fresh air.

They always do an honest and competent job. Also good turn…read morearound on work. I have to add a few more words for yelp.

WARNING: DO NOT !! Trust Smokey's Garage or Shahid Shakeel with your hard earned vehicle. Saving…read moreyou guys headache. Trust me! Incompetent mechanics to. I brought my Audi in for a routine oil change. Afterward, the splash shield dragged against the road, making a loud noise and becoming badly damaged. Audi found that the shield had been installed incorrectly and the oil cap had been left loose. Audi told me those mistakes led to other issues with the car. Smokey's didn't even leave a next oil change sticker. When I asked them to fix what they had done, manager Shahid Shakeel dismissed my concern. I told him, "I don't think I can trust you guys with my vehicle," and he replied, "You should not trust us then." I had just seen another customer arguing with him about a problem with their car, too. A simple oil change should not end with a damaged car and a manager brushing off the customer. Their prices may be appealing, but my experience with their work and response was unacceptable. Stay away.

Time for a feel good great service story…read more This past Saturday I had a routine oil change at Valvoline in Alexandria. Upon leaving their facility I accepted a Lyft rider to Manassas. While cruising down I-66 the check engine light appeared on the dashboard. Upon completing the ride, I attempted to call the Alexandria Valvoline- couldn't even get a ring. Penny called, asked to speak to their manager..... nobody picked up. At this point I'm driving winding rural Virginia roads in a full blown panic. Penny then called the Fairfax location and spoke with their manager, Anna. They told me to bring the car into Fairfax ASAP. Within 15 minutes I was at the Fairfax Valvoline. Despite being the fourth car in line, Anna greeted me with the diagnostic sensor remote. After a quick read, it was the catalytic converter which trigged the check engine light. This was a first for my car. She then reset the dashboard. Upon her recommendation, I went next door to Meinecke. The manager there gave me a full blown lesson on catalytic converters and said it was quite possible the oxygen sensors 'got lazy' and gave a false read. Regardless, the current result is the probable false alarm from the dashboard and does not affect the performance of my car. If the light does reappear, the kind gentleman at Meinecke will do a more thorough analysis. Ultimately, it's great to have Penny come through in the clutch and Anna following through on a promise to take care of my car so efficiently in their shop, even though they did not initially service my car!! 5 Star Service!

Very fast and friendly service!…read more This will be my go to for oil changes! They had no line and were done quickly.

Nova Family Auto has been my go-to mechanic for years, ever since I came to them for a second…read moreopinion on a repair for which they saved me hundreds of dollars. They do quality work, are honest and up-front about pricing, get the job done quickly, and on top of that are just really friendly and nice people. I'm really glad I found them, and I'd recommend them to anybody looking for a top-notch mechanic in Northern VA.

We've had some great work done there! Carl is great! but he was away when our check engine light '…read morecame on.. NOVA told us we needed $2,500 worth of engine work.. we went to double check with another shop that same day.. and they said we needed new ignition coil repairs - cost $250.. double check that 'check engine light!'

Thanks to Jeff and changing our tire swiftly and being so nice. I had a blown tire and they took us…read morein right away and replaced with new tire at a great price.

$150 for a oil change... On the bright side they changed my…read moreoil and didn't break my car in the process.

Felix, Frank/Francisco and the rest of the gang did a thorough inspection of my beloved 1988 Honda…read moreAccord and while their findings were not what I hoped to hear (major rust damage to the chassis and broken front struts, among several oil and power steering leaks), etc. I appreciate the time and effort they put into the old girl. I've owned her for 30 years and it will be sad to say goodbye. The entire team is courteous, professional and most of all, THEY LISTEN to the CUSTOMER! :)

Came in 8:30am on a Saturday for an oil change and alignment. They were courteous, welcoming, very…read moreserviceable. Francisco was very helpful as we discussed other small concerns about the vehicle. He made me feel confident in their ability to do all the things. The work was done in a very timely manner and the communication was effective and timely. I am VERY satisfied with their work. No notes. The owner Felix was there when I went to pick up. Also very pleasant and helpful .