By far the WOST goodwill I have been to. Jacked up prices and I mean they missed nothing in this store. The lady at the register argued with me about a kids book like her life depended on making this sale. Awful location and even worse customer service. Unfortunately I can't rate negative stars. read more

Goodwill, why are you increasing the prices so much? In many stores there are disabled people or people on government benefits that are required to "volunteer" 20 hours or more a week? Why not just pay them? Getting free labor to sell donated items and paying top employees mid to high 6 figures a year? Maybe I just don't get it. This probably won't change. But, something that can and should change is the tape and price stickers that are used on merchandise! They both leave an insane amount of residue that is impossible to fully remove. I like shopping at Goodwill but I don't like having to see the residue on purchased items. Please look onto this. read more

Goodwill Industries Sacramento Valley & Northern Nevada - The residue after scraping with a knife and rubbing alcohol. - Thrift Stores Near Me - Chico, California

I recently visited this Goodwill location and was extremely disappointed with their pricing. They upcharge items on their brand list, regardless of their condition. This brand list has continued to grow and encompasses anything of perceived value. It's disheartening to see secondhand items priced so high. Their in-store commercials encourage more physical donations. When I got to the register, I was also asked if I wanted to make a monetary donation "to help the kids down the street". This was insincere and completely vague. I do not need to donate more in order to create further tax deductions for their company. I expect better. This "non-profit" needs to reevaluate its pricing strategy and community claims. Take your secondhand shopping elsewhere. read more

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Don't shop here, as specially now that they got rid of dressing rooms. They don't honor their return and exchange policy and wanted me to pay extra to exchanging the exact same item. read more

Wow what a great place to buy if you are a reseller. I purchased a lot of brands new items for 1/2 off and the customer service was excellent. I will be back next time I visit my relatives for a holiday! read more

I was visiting from out of town when I came here. The store was clean and had many employees busy getting merchandise out to the floor. What I found strange was that they didn't have a 50% color day! Upon entering the store I had asked the cashier what the color of the day was and she tells me it's green. I was in that store for 3 hours, so I had a cart full, only to be told someone told me wrong. I was highly disappointed. Another thing I found strange was that they randomly priced items higher in marker if they thought they were worth more than Goodwills pricing. A coffee mug for $14.99! You gotta be kidding me! lol Someone had also priced the baby dolls in marker on their forehead. That won't wash off! The gentleman who was cashier was very nice and had good conversation. Even with the weirdness, I will be back when I'm in the area again. It's a great store. read more

Goodwill Industries Sacramento Valley & Northern Nevada - Brand New 90's Trivia game! - Thrift Stores Near Me - Chico, California

The prices are just not worth the effort anymore. Everything is inflated and price gouged. Dresses increased from $6.99 and are now $9.99. Skirts were $3.99 and are now $6.99. I routinely find basic items like shirts for $12-14.99. The home goods section is also overpriced, just today I found a single teacup priced at $6.99. Often they are not consistently cheaper than buying new, and even when they are, the price does not match the work that goes into finding things in the store, or the quality of the items. I feel SO badly for the poor staff working there who are being subjected to upset customers daily because of corporate's poor choices. Seeing the items go for this price also deters me from donating to goodwill. read more

The store has tons of products to browse through, there constantly rotating merchandise so you never know what you'll find the following day. As for the employees there are awesome employees that always have a positive attitude and help out whenever possible, like Scott. Then there a few employees who make you feel very uncomfortable now I won't name anyone for privacy reasons. The only reason I mentioned Scott is because he is an outstanding employee with a good sense of humor, I tell you what get a few more employees like him, and you'll have happy customers. On a side note prices here are a hit and miss some are straight out ludicrous and some are cheap cheap, but for the most part there clothes is highly overpriced. read more

Goodwill Industries Sacramento Valley & Northern Nevada - Simple gray sweatpants $9.99???? - Thrift Stores Near Me - Chico, California

This store gets new stuff pretty much every day. Hit or miss but usually a great selection of everything. I love a good deal and most of the time I can find either a totally new item or gently used item and a quarter of the cost of buying it elsewhere. You do have to bring your patience with you though, it takes a long time to sift through all the shtuff especially if you want to find a diamond in the rough. I have found a few and believe me, I had to do some major digging around to locate the goods I bought. However, I left happy as a clam having sent less then $15 with cart full of things I needed. Had I went and purchased them at Bed Bath & Beyond (it was a huge mix of things I purchased) I surely would have spent over $200. Not kiddin. I also donate here on a regular basis and find it handy that they have a drop off center directly in back of the store! If you like doing the yard sale thing, you'll love this stores variety. Or if your on a budget and have some time to waste, bring yer butt on down, I'm sure you'll find something you need :) read more

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Picked up some random items needed. Place was very well organized, clean & staff was efficient! Thanks guys! read more

Goodwill Industries Sacramento Valley & Northern Nevada - Random Items - Thrift Stores Near Me - Chico, California

This is supposed to be a place to help people but their prices for used things is ridiculous

The prices here are way out of line. I went in to look for paperback children's books for my six grandkids and was shocked by the highest prices in town for used thrift store books. $1.99 and up? What? The lowest thrift book price in Chico is .25 each, with .50 being the average, and some at $1.00-2.00, which is also too high. Plus, they don't have a designated sale day like other stores to buy any books at a reduced price or deal. Goodwill has a HUGE inventory of books but they are pricing themselves out. I and others would buy so many of their books if their prices were within reason. Who is in charge of pricing? I have never seen such high prices anywhere else in CA. I am going to call corporate and complain. Customers should have access to great children's books at a FAIR price in a "thrift" store. Otherwise, why would we come to Goodwill in the first place? I have already voiced my opinion at the store. I am going to call corporate and complain. (I am a newly retired Language Arts teacher so I do know what I am talking about when it comes to children's books and their prices.) read more

Staff is always kind and I usually find some hidden treasures. I like reducing, recycling and repurposing so this is a great spot to shop

Yes, the prices are absurdly high! If you have a complaint about the store or the pricing, here's an email address: Contactus@Goodwill.org and the current President of Goodwill Industries (2/21/2021) is: Steven Preston read more

I love love love this store they have such nice people working there and they are very strict with COVID policy which is so important. I go there at least three times a month and they always have great things. I always find amazing clothes and mugs. This my favorite thrift store in chico. read more

Got into a argument with an employee because my 2 year old nephew wasn't wearing a mask, why don't you guys have signs on the doors or have someone sitting outside since you guys feel like 2 years should wear masks?!! They instead have lazy ass employees who just sit by the table and don't even SANITIZE THE CARTS! read more

DONT DONATE OR SHOP!! Homeless people crowd every section of the store. They take suitcases&backpacks fill them with anything they want&simply WALK OUT THE DOOR SLOWLY CHATTING IT UP AMONGST ONE ANOTHER. Not one employee even glances at them says one word nothing. The staff certainly makes it easier for the criminals since they refuse to help you when a homeless person knocks you down trying to get out the door. I have also had them push me out of the way on several occasions to grab an item. Its totally obvious who's doing it they have no shame. Meanwhile me a single mom on a super strict budget have to pay insane prices for must haves. The staff could not care less&are never entirely helpful or kind to the paying customers!! I don't know it it's frowned upon to greet customers & be friendly at the Goodwill but the culture there is horrible!! Stop donating to them when there not helping society there helping druggies get stuff to trade. Get security it can't be that expensive. 12 hours a day 16.50/hour you sell DONATED items!! read more

Love finding amazing treasures here. Sometimes it can be " a hit or a miss". Tend to feel their shoes are on the expensive side for used & worn shoes. Best time to get bargains on the clothes is when they have them marked down on the "colored tag" days. They generally do this during the week on certain days. So for instance : you go in on Wednesday and the price tag ( on the clothing) is written in black, those are marked down that day 50% off the original price! Other days it's other colored tags they give a percentage off. Toy section seems to always be a mess and a few other isles as well; but to me that's okay - it's the fun of looking through it all to find your special deals. Sometimes you find something somewhere it's not suppose to be (someone decided they didn't want it) & there : "you got it". Employees always seem to be pleasant & helpful. Great place to shop! read more

It's not like you should be expecting Nordstrom's here. And for a reason. But the staff is friendly. They understand the type of business they have. And they actually have good deals on good things. read more

The only reason this place got a star is because it wouldn't post until I gave it one. Other wise I have no stars for this place but most of all behavior's of the employees of this facility. I have been falsely accused at thos store as well as hearing gossipy employees talking to customers about my business. I have been humiliated beyond belief from this place. How does this kind of matter can go on from such a well known company is jaw dropping in my opinion. I have dropped thousands of well earned money into this company to be treated like a piece of crap. Why, cause I take to long to shop? Or try on way to many cloths? Last time I checked that would be what you call, Job Security! I'm just blown away by this! read more

I have never been so fabulously treated anywhere than when I met a young man named Anthony Arreaga at the chico goodwill. I was frustrated and hot and having a lousy day and he made me laugh and feel like I had just walked into my family home. He cared. He knew the entire store and treated me like I was the only important thing. I will send everyone to this store because of this young man and his incredible gift with people!!! You should make him a manager! He is an irreplaceable asset to your company. read more

Whoever was working the register or on phones at 10:49AM June 24th, was incredibly rude, I tried asking her questions and she wouldn't even let me finish my sentence before interrupting and just saying no, no we don't have any in stock. She wasn't even understanding what I was trying to say because she kept interrupting. At this point I got flustered and just hung up. Incredibly rude! read more

The store has a lot of product however the prices are way too high for a thrift store. If they would lower the prices more merchandise would leave the shelves and their profits would be higher.... The short drive to Oroville gives you a much friendlier staff. read more

I had high hopes for this new thrift store in town and so far it has been a let-down. There has been some improvement since it opened, but there are still lots of problems. On the plus side - This is a big store with a lot of inventory and is kept relatively clean and organized. The people who work here are generally friendly. I have found a couple good buys here. On the negative side - No discounts like every other thrift store has (in some shape of form). They have started a color based discount system, but it doesn't work well for the many items with the felt pen written on pricing. That ink wipes off and you can't read the numbers much less what color it is. Pricing is on the high side and sometimes ridiculously high. Also, inconsistent pricing on similar (or even identical) items. I don't like that they mix in brand new super cheap quality stuff with the used items. If I wanted that crap, I'd go to the dollar store - I don't... I have had a hard time getting employees to wrap my breakable items in some newspaper to keep it from breaking. Also, they ask every time if you want to donate your change to their training program - I hate that. Just give me my change, already... If we are lucky, they will improve with more time in business. I will try to keep my hopes up, but in the mean time I have to give them 2 stars. There are many other better options in Chico for thrift store shopping... read more

the BEST service i have ever had in retail EVER. cashier was named like marcus i think, i get really anxious in stores, especially when checking out, but BRO this was the best experience i've ever had. Super nice and friendly the whole time someone give this dude a raise because no one has ever deserved it more. i had the best time and the other employees were also super nice and helpful the whole time i was there, everyone was masked and respectful of others space, so glad i stopped in read more

Been in this new Goodwill store 4 times since opening in the old Mervyn's building. Very clean (we'll see if that lasts.) I was excited to see it finally open! Not so excited to see their prices! Yikes! But as the saying goes, if you don't like the price, don't buy it. I passed up on many things that, after seeing the price, said to myself "really? really???" And the biggest issue....why oh WHY do you use permanent (and semi-permanent) markers to write the price directly onto the product with??? Why ruin it? The few things I did buy are forever going to have the shadow of $1.99 written in blue ink on them! No amount of Goof off and Goo Gone worked. read more

I have been to many Goodwill stores across California and I would have to say this is by far the cleanest store I have visited...the staff are all very friendly and personable as well...the book section is very clean and organized compared to many other thrift stores i have seen...5 stars all the way! read more

It's probably one of the bigger and more spacious than most "Goodwill's". I got what I needed & then some. It's more or less like a giant garage sale indoors read more

Do you guys really think your donated items should be priced as high as they are? I have literally seen things from the dollar store listed higher than a dollar. And it was used. This store is not brand new so I'm not really sure why the priced are higher than Ross. Sad. I loved shopping here but not when I can get new items for cheaper or the same price. Disappointed yet again.. I guess I won't be coming back. If you want you find a bargain shop at Thrifty Bargain or at the thrift stores in paradise! read more

I asked about something that wasn't priced they refused to price it. We asked to speak with a manager they refused to get one. We decided we were not going to purchase what we had already picked out and was leaving my daughter chose to go to the bathroom as the rest of us went out to the vehicle as my daughter was coming back out of the bathroom she heard some employees talking crap about us putting back the stuff we were going to purchase. My son in law went back in to talk to a manager and it took 20 minutes to get a manager read more

Prices are too high. I'm pretty sure people who work/volunteer there follow you around, looking like shoppers but are actually making sure people don't steal. I'm all for that, good idea but you can lower your prices now because loss prevention is making up for the mark up. read more

I have been to many goodwill stores and some are better than others; this one tends to have many things overpriced. Not everything is-- but my guess is at least 50% of store is--in clothing, miscellan, handbags, and furniture. There seemed to be a lot of broken stuff that should have never been on the shelves, esp in the bric-a-brac. I noticed the employees seem to have their own game going on, by that I mean they are conversating about whatever they have going on in their personal lives--in front of buyers. Occasionally that would be ok, but I believe i have seen it happen every time i have been there. read more

Place is dirty and customer service sucks. Expensive as buying shirts on sale at Kohls, and at its new. Plus just had a friend leave their phone in the store and they would not return it to her read more

First I must say this is the first review I have ever written, I am so upset by this Goodwill that I felt it necessary for this to be the first! I have been an avid goodwill shopper for many years, and have often furnished my home and wardrobe from items at goodwills, from the east to west coasts. This is by far the worst one I have ever been to. To start, none of their electronics are tested to make sure they at least turn on before being put out. Every cord/adapter is unplugged from its device and put out separate from their parent device and into a single large tangled bin. Most appliances are missing parts. When looking to buy a food processor I noticed none of the blades were in them, I asked 2 different employees if they took the blades out of all of their food processors for safety reasons, both seemed unconcerned and stated that if there was no blade in them, they didn't have blades. Not one of these employees seemed to feel that these broken items should be removed from the shelves. They simply said if its not there its nowhere else. The prices alone are horrendous. 30-40 year old Crock pots were 15 dollars (the same amount as a new one from walmart) and as previously mentioned, there is no way of knowing if these over priced items would even work. Pyrex dish for 10 dollars? Buy a new one for the same amount as well. All prices are written onto the items with erasable markers, in very scattered places. Inevitably the prices get wiped off. The staff members in this store are incompetent and lacking any common sense. I have seen cashiers make people wait10-15 minutes for a price check on items that cannot possibly be valued more than 1$ because the item doesn't have a price. I wish I could say this is an isolated incident, but on several occasions I have been that customer waiting, and followed 3 other unlucky customers who have experienced the same thing. Very inefficient! The most upsetting part about this is that Goodwills are a franchise, all of their merchandise is obtained by donations and is free to them. They are robbing us blind and making only profit from these overpriced items. I am astounded that they wont put the effort in to at least make sure things work or have complete parts before being put out on the floor for sale. By the way; their return policy is only on electronics, and its 3 days (yes three, not missing a zero there). Don't even bother testing it, go somewhere else. Worst Goodwill I have ever set foot in, I will not be shopping there again, do yourself a favor and spare yourself the trouble. P.S. I would have given it zero stars if it was possible. read more

Used to be great, especially right when it opened. I've found amazing things for great prices but now it seems like anything that is worth looking at is in the case. Also the prices are a lot higher, I bought a PlayStation 2 for 6 dollars and 2 controllers about 6 months ago, now they want 80 dollars for the same thing. That's more expensive than buying it online, with a 3 month warranty (instead of 1 day). The whole point of thrift stores is finding cool things for cheaper. So there's no more point to this Goodwill store. read more

Everything is ridiculously overpriced. All the items I was interested in were prices much higher then amazon or eBay. At least there is a guarantee and a return policy online. I guess the saying is true here "buyer beware", all items are untested and no returns. I am a reseller and I know thrift stores since I visit them everyday. This place is the worst thrift store I have ever seen. read more

Well, Goodwill has been open for a few months so I've updated my review. Based on my experiences I've dropped two stars off my previous review. There are two main main reasons why: Customer service: As other have starts their customer service is bad when things get backed up. At first I chalked it up to it being a new store and them working out the kinks but its been months and its seen zero improvement. The clerks are very nice and if you are the only one in line its fine but the check out area is a mess: its disorganized, impacted, lines form any which way and its hard to tell when a spot has opened up when there is a bunch of people stacked up. Getting a price check is a crap shoot: sometimes you have to wait forever to get an item checked and it seems mostly they are just pulling a number from the air. Once a line forms you will be there forever. Their price markers are also a pain. They are non-permanent, which is a blessing and a curse. Every time I leave that store I have purple crap on my hands. Half the time the prices are nearly illegible (when they aren't rubbed off completely) and you dread having to sit in line at checkout of management to do a price check. Sometimes the show right up and sometimes its a 10 minute wait. They also write on things that you can't remove it from. I've seen decks of cards or board games wrapped up in packing tape with marker on them. Yeah, thats gonna sell. And you can't even open it up to make sure everything there and you'll have to ruin it to get it open. Someone needs to get the some price tags like every other thrift store in town. Prices: In my first review I mentioned the sometimes wacko prices. Well, its gotten worse. I was shocked to see that they had labeled a cache of old Corelle mugs at 4.99 a piece. Who in their right minds would pay almost $30 for some old, dirty coffee mugs? I checked them out when I got home and not even eBay had them priced that high! As another reviewer mentioned appliances and electronics are almost always missing crucial parts, I wont even get into their toys and games. It doesn't matter how cheap something is if you can't use it when you get home. All told, two stars. They get one have having lots of inventory and another for being clean. Their prices are all over the map, the quality of inventory is too, and their customer service is some of the worst I've ever seen even after months of being open. read more

I find a lot of great things here, however I've noticed that some things are priced pretty high. I was also there today trying on clothes in the afternoon. The older lady who was in charge of that area was rude and shouldn't work there if she's gonna have that poor attitude towards customers. read more

This is easy. Clothing is just stuffed on the racks. It's almost impossible to go through items without actually pulling half the items off and setting them aside to clear some space. Then everything is too expensive hence the stuffed racks. Nothing moves so it just piles up. It's called goodwill not gooddeal for a reason. read more

I love this Goodwill. I've saved so much money on sports equipment! From Rollerblades, to snowboards,to tennis rackets- Goodwill sure does make it affordable to participate in some pricey activities. (All in great condition btw) As a matter of fact I will be paying a good-willed visit today hehe. read more