Overall, Salon Halo was a disappointing experience for me. I originally reached out to Melissa for…read morea hair color, on 22 January. She did the exact color I was looking for on an acquaintance and they had passed her number along to me. After sending photos of my hair goals, hair inspiration and current hair we set an appointment for 15 February. The morning of the appointment at 0621 she texts to cancel due to illness. I was able to rebook it with her for 5 March, but again on the morning of the appointment she canceled due to lack of childcare. So, after waiting over a month for the appointment I was cancelled twice and did not make a priority to promptly rebook. She offered to talk with a coworker that was available before, which I stated was fine with me. This may have been naïve on my part, but I did assume she would only recommend someone of the same skill level.
Cindy promptly reached out after Melissa and I spoke, and offered to book me that same week. I sent the exact photos from Melissa and I's texts to Cindy. My hair goals, hair inspiration and current hair. Which had grown out more while waiting on my appointment for Melissa but manageable.
Before my appointment started, and as stated in my text I confirmed I wanted my hair copper/strawberry blonde. The ends of my hair in the photos were my goal, and really, I wanted it to be brought up to my roots. Covering my natural brunette hair. The conversation went well, and there seemed to be comprehension on my color. I could care less about cost, or application to achieve the color. We didn't go into too much detail on that. After she washed the color from my hair, I realized it was a cool blonde, no where close to a warm copper/strawberry blonde. The color also did not go entirely to my roots, and you can see my natural color in places. Cindy stated I was not blonde, "It's the lighting". After some back and forth, she said my hair color wasn't achievable because I had filters on my hair. I directly asked for the color on my ends to be brought up as we spoke in person. There isn't a filter in person, and the current hair photos in our texts had no filter. We stated I wasn't seeing the color correctly and it was what I asked for. I then had to show a photo of my partner and I from that morning, where my color is completely different from the blonde she did. In fact, the blonde matched my partners hair. Only then did she say she could put copper over it and that I wasn't clear on it. Honestly, I felt defeated at this point and agreed if that was our only option, but it still didn't cover my roots or natural color. She said that's normal with foils, they don't go to "The scalp". I was at a loss at this point. The copper she put over the blonde isn't the worst, but it wasn't what I wanted. The haircut was underwhelming. I asked for face framing and layers, even provided photos but it wasn't even close. My bangs and ends were just cut straight across. I didn't go into depth about disappointment with the cut. We had already spent five hours together and the color wasn't going to be savable. She ended up curling my hair, so it wasn't till the next wash that I saw the lack of layers.
Thankfully I ended up going to my normal Stylist to fix the cut, but sadly he doesn't do color and was at a loss as well.
I found it incredibly unprofessional that I was still charged for the service. I do understand the time and materials, but I'm unhappy with the results. The results are too far off from what I asked for. I wouldn't recommend the salon for any service after this experience.
