every week I spend around 80$ or more at this laundromat & have been a loyal customer for MONTHS. Today all the medium machines were stopped & I asked the only person that was there whose were they & she came to remove the clothes. the lady who was in charge "LISA" came in about 10 minutes later screaming extremely upset over the clothes being taken out screaming at me in front of my 8 year old son. this was beyond unprofessional & erratic behavior. she went as far to say her boss does not care about this behavior or how she treats the customers. if this is true it is unacceptable & I will not be coming back nor recommend anyone anymore. read more

Repulsive place, there was literal dog or cat poop inside washing machine #3. I moved my body pillow to a different washing machine but ending up leaving it there, no amount of laundry sanitizer would give me peace of mind if I kept that pillow. To top it off there was no soap at the handwashing station, the quarter slot wasn't working properly for some of the washing machines, the doors to the washing machines are FILTHY. All in all, horrible experience. I took my laundry out and went to a different laundromat to wash AGAIN because I was so disgusted by the conditions in this place. The name is ironic considering I found dog/cat poop in that washing machine lol. Save your money, go somewhere else. read more

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Lady that works there is very rude and unprofessional. Has the property very dirty and bathrooms are disgusting and no paper anywhere. This is not a good place to do business. Hope this place finds someone good to run the place. This place deserves 0 stars for customer service. read more

the lady was mopping before i entered and told me to wait and then after i tried to go in and told me that i had to wait outside til the floor is completely dried. like why mop knowing people are going to be walking in!? read more

This place has gone downhill. The baskets have slowly disappeared. No one is ever at the window or here. The phone is disconnected. The place is filthy. The new owners only bought to make the buck. But there's no maintenance of this place. There's also no one to tell people to throw a mask on. This is during the peak of the new variant too. read more

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After my review two nights ago I went in to pick up my final load that they had to wash, which I dropped off prior to my posting. At which point I politely asked the girl for a contact number for her manager. She immediately said he will be calling me and that she saw my review... Called me a liar. And refused to replace my laundry bag which they broke... Which I had informed her of when I dropped of my laundry. Her response was "take it up with my boss, he will be calling you... I'm texting him right now... His name is John." Well I still haven't received a call and all I wanted was my bag replaced which your staff ripped. I don't want my money back, I don't want any favors. I just want my bag replaced which I paid for and for you to know my side of the story. read more

Very clean, on-site attendant, hot dryers, change machine. Coach's is nextdoor, as well as smoke and liquor shops. Pretty busy place.

Really this place is going down hill fast. I mean it was never the greatest but damn. If you can get the washers to take your money then you have to worry about if the water will run. There are signs that say hot and cold don't work yet warm does. How do you get warm water ???? From hot and cold... duh... and don't get me started on the dryers that don't heat up. Save yourself some time and just burn your cloth you'll probably be better off. read more

I really like doing laundry here. They have a new laundry service (fluff and fold that is AMAZING and saves me so much time. The area where the laundry is used to be a little sketchy, but the owners have seriously cleaned it up and I feel so much better going to do my laundry there now. It is the only coin wash I use, HANDS DOWN. They are ALWAYS cleaning in there, so I know the fluff and fold will be just as clean as the self-serve laundry. IF you are a student (like me) just do the fluff and fold! Your time is valuable you can't waste it on laundry! drop it off and boom it's done. MAGIC. read more

5 stars, I absolutely love this laundromat. This is my first time experience. The place is so clean! The Tennant's wear uniform shirts so you know who works there. She was also standing at the front making sure everyone was helped and didn't have a nasty unapproachable look. Again, it's so clean! Also it's nice and cool! The chairs are super clean and we'll kept I am just... So impressed with this place! There is a small seperate room with a vending machine and a few games, the washers are seperates by signs. Triple Double and Giant loads. There's an ATM inside, sells good quality laundry soap and dryer sheets. I am so impressed and HIGHLY recommend this place. read more

All the negative reviews make sense. Place is always dirty. The lady who works here is extremely rude and unprofessional. The machines do the bare minimum-dryers don't dry not even decently and the washers don't work right half the time. Save your money and go to a different spot. read more

Lisa, Lisa is beyond the most unprofessional, uneducated person in the facility... She threaten me and call me a bitch told me to come over and fight her. All because I asked why they didn't call me when I needed my clothes, I asked for the manager and she said his name is Josh and told me to find his F'n number myself and hung up on me, I am appalled by this behavior and will NEVER go there again and will post this review ALL over social media and AV pages, for someone to threaten a customer and call them out of their name is simply unacceptable and beyond RUDE. #shame #smallbusinesses read more

Update: I just tried the new wash and fold service they did a great job and it saved me a ton of time. I will definitely be using this service from now on!!! This laundry mat is so clean and kept up with. The new machines work great and I can get more laundry done faster because they're bigger! Good Scents Laundry is one of the nicest laundromats I've been to. Definitely go here if you want to do your laundry in a clean environment! read more

Good Scents Laundry - New washers and dryers - Laundry Services Near Me - Lancaster, California

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New ownership as of September 2020. Recent visit there noticed not as clean and they need to replace lights that have burned out. Very dark inside at night. At least the washers and dryers I used still worked well. read more

horrible service! the girl who works on friday nights is very rude, she refuse to give me my clothes at 9:04 when the sign on the door says they close at 10pm. they have no working number on the outside of the building. clearly their hours are wrong also! small machines.. trash in the building. disgusting. will never return! read more

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First time here. Very clean location. Floor is clean, machines are clean and work well. Washed all my comforters and towels in the largest machine and they worked great! I'll be back next time I have to wash huge loads again read more

I have not been in a laundromat in forever. I just moved and my current washer and dryer will not fit through my laundry room door....so, I had to go the laundromat. I did not know what to expect. Good Scents Laundry is great, and the onsite attendant is very present and keeps the place very nice and clean. Until I get a new washer and dryer, I will be going here. I will probably go to here when I need to wash comforters and blankets after I get up and running at home. read more

Management is the only reason I go back. They are really kind and I always see them in there making sure equipment is working well. The workers there always get in the way and aren't as kind. It's a good place to go IF you know when it's not busy. read more

We've used Good Scents for quite awhile now. They added a wash-and-fold service fairly recently, and sometimes we use that when we're pressed for time. Overall, the value is good, and we haven't had an issue up until today, where we received a call from the woman working at the time (around 7:30pm PDT, Tuesday 7-14-20) stating that our laundry "smelled" and that "none of the girls wanted to fold it." Our first question was "well, did you use detergent?" but out of politeness we didn't say that over the phone. Instead we went in to pick it up, found that our laundry had been sitting unattended in one of the large dryers for some time, and was told to fold it ourselves by the woman on duty at the time. This is a stark contrast to the service we have received before, which was only ever positive. Our feeling is that the woman working there just didn't want to fold our laundry. Laziness perhaps. We pre-treat all of our laundry before bringing it over, and have never received a smell complaint before. If you plan on using their wash-and-fold, beware. Update: we received a phone call this morning informing us that our money had been refunded along with an apology for the service we received. I did not expect such a prompt response (or any response at all) but I am amazed and humbled. Thank you Good Scents for your consideration. read more

This place has gone down hill. It used to be really clean with machines in great working order. I started coming back here a few months ago because I felt this was a great laundromat. I can't believe it is the same place. Every other machine is out of order and for the amount of people that come here that is unacceptable. The owners seemed to have abandoned the quality that they initially bestowed upon this place. No bathroom for patrons, the floors are disgusting, and as I mentioned every other machine is broken. I asked the attendant for .75 cents back because I put money in a dryer that wasn't marked out of order she said she couldn't reimburse me but .25... smh.... During Covid-19 you would expect a certain level of cleanliness in a place that facilitates cleaning... Hmm guess not. I shriek with disgust when an article of clothing hits the floor. I must say the attendants that work here are decent in character I suppose but the quality of the establishment has suffered tremendously. I guess today is my last time coming here... It is a task to find a decent place to wash clothes in Lancaster. This used to be my go to even referred a couple people here, I'm embarrassed that I put my stamp of approval and sung praises of cleanliness about this place. Do better Good scents! read more

I've been coming here for years. The last few times I went the place is dirty. Floors are dirty, folding tables dirty machine and dryers not working. The bigger Hispanic lady that works there talks to customers so bad. Her attitude is ridiculous. Looking for new place to go. read more

Although this place is located in a horrible unsafe full of ghetto customers. Laura provided such great and professional customer service I will be continuing to use their fluff and fold service read more

I've been coming here since November and I really like the place. It's kept clean. Always take about 2 hours washing, drying and folding. They have a lot of machines, different sizes depending on the loads of clothes you need to wash or dry. Highly recommend. read more

I've doing my laundry here for 6months they always change staff the staff has an attitude all the time when your trying to purchase something like a trash bag im not even tripping is 87cent or so. It's fucken dirty all the time staff is lazy they kick my hampers out of the way she fuckin broke it. I told her dont kick my stuff you can speak and say excuse me and i will gladly move my stuff. The staff member female wearing love pink black sweat and grey swearter cus she refuse to give me her name was talking over me extremely disrespectful tell me to stop or she'll put me in my place..... Never coming here again . tried calling number of this place and they pick up and hang up. I will be ask for a manager or owner info. This bitch got me fuck up everytime i come she got a stick up her mf ass. Fuck u hoe. read more

Great place to do your laundry. Amber was cleaning the place, smells clean, great service. Machines are spotless! And all were on service! To the owners: great job in hiring your crew! I have been doing laundry in this area and this is the best laundry in the area! Please keep it up! read more

Good Scents Laundry - Laundry Services Near Me - Lancaster, California

This laundromat changed ownership the lady that works on Sunday nights is very nice. I came in at 8:30 thought the laundry closed at 10 instead of 9. She still let me finish washing that load. I appreciate that. Did not want to have to make another trip. read more

I have never been so disappointed in a professional laundry service before. I have been dealing with several issues at home, which involved laundering my clothes and bedding. I wear black leggings as my regular attire, and each pair of leggings cost me over $50 each. I count my leggings before I give them to the laundry service. Well, good ol Good Scents laundry, took it upon themselves to steal 3 pairs of my newest leggings. I will never take my laundry there again. I do not trust the people that work there. Funny thing, my gut was hesitant the 1st time I dropped my clothes off. I should have listened then. Good Scents Laundry is a huge disappointment. I will NEVER go back. read more

I went to this place at around 8 o'clock at night and found ample parking. There was a security guard outside because most of the stores surrounding the laundry that were closed. I feel very safe. The place was very clean. A lady was cleaning the entire time. I didn't understand how one of the machines work so I asked her for help and she came over and help me with a smile. It turned out that it didn't take my quarter. read more

I love this laundry mat! Every time I come it's super clean and Miss Rosie is the best! She is always with a smile on her face and keeps the place super clean! She's always trying to help customers and make them feel welcomed! If the owner comes across this review, just know that you have something special in Rosie! It's hard to come by good employees like her! read more

This is my favorite laundromat it's always clean there's always someone to speak to in case of emergency and people that work there are very friendly read more

good scents laundry offers great laundro mat service. the washers and dryers are top notch fast and user friendly. in addition the management is friendly and always willing to help when help is needed. come in any time for great service. read more

The people who do their laundry there are super nice, the lady that works there doesn't care about the safety of others just trying to have clean clothes during covid 19. Her mask was off multiple times she pulled it down to talk rudely to people. She tried to mop during a PEEK hour when ALL dryers and most most washers were being used. Most of us kept going in and out so that we aren't crowding the place because you know there's covid outside. She blocked the door to my deaf husband and baby when they were trying to get out since my son can't wear a mask we don't want him in there longer than needed. When I tried to get out she said wow that's what they taught you to do walk on a wet floor wow. I said oh I'm sorry I was trying- and she cut me off and just said okay whatever. Honestly made me scared she might ruin my things. I know it's been hard but some common decency would be nice. Wouldn't Recommend coming here if you care about your safety read more