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I've been a long time fan of Gong Cha but have never really had a problem, until today. I ordered a oolong milk tea with "no ice" (on the left) and a black milk tea with "light ice" (on the right). These are the drinks that they made. I saw how the cup is literally 20% empty and asked one of the employees if there is a reason why the cup is not filled, and she said back to me, not very nicely "We make our drinks based on ratio and you said no ice". First of all... I ordered this $7 oolong milk tea off of the menu, NOT oolong milk tea+ ice. No where does it say that your drink comes default with ice. If customizing my drink is an option like your menu offered, why am I getting 20% less product for doing so? Is this the way your store advertises that when a drink is ordered, I don't get 100% of what I'm paying for? When I took the second photo, the ice in the black milk tea has already melted, and it looks like the cup is full. If you guys make drinks based on some ratio, do you account for the ice that's going to melt and dilute the flavor? If so, why didn't you just add water to my drink so I can have the same ratio? At least I won't walk away with a 20% empty cup that I paid $7 for. I've been to a few different Gong Cha locations and this has never been a problem, at least not to this degree. I understand not filling the cup up to avoid spilling, account for easier sealing... but this is ridiculous. Just look at my drink.
After the mySA article published, Tee Pham reached out to me. The article touched his heart and he hopes to one day be able to do for his parents as I'm doing with Dad. He runs @gongchasatx, a Taiwanese franchise for bubble tea and @lacrawfishsanantonio. Tee invited us out to @gongchasatx Alamo Ranch to check it out. There's also another location on Bandera. Dad had the Strawberry Latte, I had the Strawberry Milk Tea and my husband had the Lychee Passionfruit Green Tea. They treated us to the Bubble Waffle, which is similar to Kuma. We had a really nice time chatting to get to know each other's family. As we were leaving, Kevin, Tee's brother, sent us off with 2 more complimentary drinks. Such hospitality and generosity. My favorite is the strawberry jelly with the Mango Milk Tea. Definitely worth checking out!
Love me a Gong Cha, especially this one that just opened on the west side of SA. I've had this franchise bubble tea before on the east coast, so I know that they have quality drinks. They still haven't officially opened (and won't have their grand opening until 10/9), so the manager/owner, who was seated near the front door, yelled "guys" to his employees when we weren't immediately greeted the second we walked through the front door (in typical Asian fashion lol). The decor is super cute inside, with plenty of seating at tables or couches. There are quite a few board games located near the back of the store for bubble tea drinkers to play while enjoying their beverage. They also have free wifi for those who want to study or do work at the store. I got a medium Lemon Wintermelon Basil Seeds with no ice. While most of their drinks are customizable in sugar, this one unfortunately isn't customizable in sugar level. The flavors of my drink were superb, but it was just slightly too sweet for my tastes and left a sticky taste in my mouth. Drinks here are a bit pricey, with medium-sized drinks ranging from $5-$6 and large-sized drinks ranging from $5.25-$6.75. These are base prices, without any additional toppings ($0.50-$0.75 each). Definitely a good spot to grab quality bubble tea, and it's a must-try for those who have never had Gong Cha before!
Boba just makes me happy and I'm happy to see more spots opening up in San Antoni. I really like the passion fruit yogurt slush and I add the star jellies! The flan was also pretty good!
This location is a cute spot to relax, unwind, study and take pictures of your boba drink. I ordered the Wintermelon Milk Tea with boba. It was delicious! In the back, they have board games for you to play with and hang out at the shop. This boba shop does not offer coffee jelly and no Oreo drinks. It can be pricey! I spend around $7 for a large drink with boba.
Nothing really special here, an honest feedback. There are a lot of other bubble tea places with way better drinks and affordable if not reasonable pricing. Will not be coming back for more. Too bad their place is nice, good for Instagram pics and the customer service is also good. But it comes back to the drinks, just sweet fancy drinks and nothing more. For better deliciously refreshing bubble tea drink creations, I recommend people to go someplace else. But come here to try it and take pictures.
This is the one. If you're looking for legit milk teas, look no further. This is an actual chain from Taiwan so you know it's got to be good. I always get a signature milk tea to determine a place's authenticity, but I opted for the strawberry milk tea and it was amazing. I've never tasted a strawberry milk tea that actually tasted like real strawberries. It did not have the overly powerful artificial powdery taste as many tend to have. It was so so good. I should've gotten a large. The boba is fresh, soft, and chewy. I also got an early grey milk tea with 3Js but that was too many toppings for my liking. We did 50% sweetness level and were happy with that. I think anyone would be happy with a 50-75%. They have different locations.
Love the tea and their bubble waffle. Very clean and nice environment. Little loud if you tried to do some work in here, but overall I would come back! Cute decorations too!
We were so happy that a boba spot opened 5 minutes from our house and decided to finally give it a try. As soon as you walk in, you have lots of selfie opportunities and areas to just hang out. I had the Lychee Oolong Tea with heart shaped jelly and it was delicious!
My youngest daughter is crazy for boba teas. We found this place after dropping off my oldest at the movie theater. We were not disappointed! They have a ton of options and the 3 we got tasted awesome. This will be our new go to for boba and Thai tea!
I was super excited to see this place opening soon because even though it is a chain and San Antonio has a lot of boba places, they're not exactly hitting the mark. I test every boba place I go to by getting some version of a brown sugar milk tea. It's so simple that if you mess it up, I don't know what to tell you. However if done well, it's a classic that really embodies what a good bubble tea is. Anyways I got the dirty brown sugar milk tea. It was pretty good. There was a foam on top, and the tapioca was cooked perfectly. I also liked the decor inside, it had a great vibe and would be a cool spot to hang out if you didn't want to take your drink to go. I'll def be back because the place across the highway charges you for NOT getting ice.
Staff was helpful when I asked for recommendations. They were also very patient with us. Accommodating and inclusive to us all and those with different abilities. I really appreciate the staff here. Great boba! Love the green tea with boba! Excited to return for milk tea. Wifi is available. Cute seating and overall chill spot. Thank you!
1 month ago
Very good milk tea, would def recommend. Especially on a hot San Antonio day when it's like 100F+ it's awesome read more
11 months ago
Taro bobba for the win. A favorite spot still! They give military discount! Service was good, easy spot, haven't tried the food but they have cute decorations! read more
As a fellow boba lover, I will admit this place is good but it's not my favorite. I opted for the pearl milk tea with white pearls only because they were out out of regular boba. I enjoyed it and my friend got the crème brulee tea and the top tasted amazing but the rest of the tea was bland. The interior was cute. There's not much I can brag about this place, unfortunately. read more
11 months ago
Excellent service, wonderful tea and a great location. This is always our preferred spot to pick up something to drink. read more
1 year ago
3 years ago
I've been a long time fan of Gong Cha but have never really had a problem, until today. I ordered a oolong milk tea with "no ice" (on the left) and a black milk tea with "light ice" (on the right). These are the drinks that they made. I saw how the cup is literally 20% empty and asked one of the employees if there is a reason why the cup is not filled, and she said back to me, not very nicely "We make our drinks based on ratio and you said no ice". First of all... I ordered this $7 oolong milk tea off of the menu, NOT oolong milk tea+ ice. No where does it say that your drink comes default with ice. If customizing my drink is an option like your menu offered, why am I getting 20% less product for doing so? Is this the way your store advertises that when a drink is ordered, I don't get 100% of what I'm paying for? When I took the second photo, the ice in the black milk tea has already melted, and it looks like the cup is full. If you guys make drinks based on some ratio, do you account for the ice that's going to melt and dilute the flavor? If so, why didn't you just add water to my drink so I can have the same ratio? At least I won't walk away with a 20% empty cup that I paid $7 for. I've been to a few different Gong Cha locations and this has never been a problem, at least not to this degree. I understand not filling the cup up to avoid spilling, account for easier sealing... but this is ridiculous. Just look at my drink. read more
Business owner information
Katie L.
Our drinks a handcrafted to a specific recipe to ensure the highest…
After the mySA article published, Tee Pham reached out to me. The article touched his heart and he hopes to one day be able to do for his parents as I'm doing with Dad. He runs @gongchasatx, a Taiwanese franchise for bubble tea and @lacrawfishsanantonio. Tee invited us out to @gongchasatx Alamo Ranch to check it out. There's also another location on Bandera. Dad had the Strawberry Latte, I had the Strawberry Milk Tea and my husband had the Lychee Passionfruit Green Tea. They treated us to the Bubble Waffle, which is similar to Kuma. We had a really nice time chatting to get to know each other's family. As we were leaving, Kevin, Tee's brother, sent us off with 2 more complimentary drinks. Such hospitality and generosity. My favorite is the strawberry jelly with the Mango Milk Tea. Definitely worth checking out! read more
Love me a Gong Cha, especially this one that just opened on the west side of SA. I've had this franchise bubble tea before on the east coast, so I know that they have quality drinks. They still haven't officially opened (and won't have their grand opening until 10/9), so the manager/owner, who was seated near the front door, yelled "guys" to his employees when we weren't immediately greeted the second we walked through the front door (in typical Asian fashion lol). The decor is super cute inside, with plenty of seating at tables or couches. There are quite a few board games located near the back of the store for bubble tea drinkers to play while enjoying their beverage. They also have free wifi for those who want to study or do work at the store. I got a medium Lemon Wintermelon Basil Seeds with no ice. While most of their drinks are customizable in sugar, this one unfortunately isn't customizable in sugar level. The flavors of my drink were superb, but it was just slightly too sweet for my tastes and left a sticky taste in my mouth. Drinks here are a bit pricey, with medium-sized drinks ranging from $5-$6 and large-sized drinks ranging from $5.25-$6.75. These are base prices, without any additional toppings ($0.50-$0.75 each). Definitely a good spot to grab quality bubble tea, and it's a must-try for those who have never had Gong Cha before! read more
This location is a cute spot to relax, unwind, study and take pictures of your boba drink. I ordered the Wintermelon Milk Tea with boba. It was delicious! In the back, they have board games for you to play with and hang out at the shop. This boba shop does not offer coffee jelly and no Oreo drinks. It can be pricey! I spend around $7 for a large drink with boba. read more
Business owner information
Katie L.
Hi Roxy, thank you for visiting our boba shop. We do have Oreo drinks…
1 year ago
4 years ago
Nothing really special here, an honest feedback. There are a lot of other bubble tea places with way better drinks and affordable if not reasonable pricing. Will not be coming back for more. Too bad their place is nice, good for Instagram pics and the customer service is also good. But it comes back to the drinks, just sweet fancy drinks and nothing more. For better deliciously refreshing bubble tea drink creations, I recommend people to go someplace else. But come here to try it and take pictures. read more
This is the one. If you're looking for legit milk teas, look no further. This is an actual chain from Taiwan so you know it's got to be good. I always get a signature milk tea to determine a place's authenticity, but I opted for the strawberry milk tea and it was amazing. I've never tasted a strawberry milk tea that actually tasted like real strawberries. It did not have the overly powerful artificial powdery taste as many tend to have. It was so so good. I should've gotten a large. The boba is fresh, soft, and chewy. I also got an early grey milk tea with 3Js but that was too many toppings for my liking. We did 50% sweetness level and were happy with that. I think anyone would be happy with a 50-75%. They have different locations. read more
3 years ago
Love the tea and their bubble waffle. Very clean and nice environment. Little loud if you tried to do some work in here, but overall I would come back! Cute decorations too! read more
5 years ago
We were so happy that a boba spot opened 5 minutes from our house and decided to finally give it a try. As soon as you walk in, you have lots of selfie opportunities and areas to just hang out. I had the Lychee Oolong Tea with heart shaped jelly and it was delicious! read more
My youngest daughter is crazy for boba teas. We found this place after dropping off my oldest at the movie theater. We were not disappointed! They have a ton of options and the 3 we got tasted awesome. This will be our new go to for boba and Thai tea! read more
5 years ago
I was super excited to see this place opening soon because even though it is a chain and San Antonio has a lot of boba places, they're not exactly hitting the mark. I test every boba place I go to by getting some version of a brown sugar milk tea. It's so simple that if you mess it up, I don't know what to tell you. However if done well, it's a classic that really embodies what a good bubble tea is. Anyways I got the dirty brown sugar milk tea. It was pretty good. There was a foam on top, and the tapioca was cooked perfectly. I also liked the decor inside, it had a great vibe and would be a cool spot to hang out if you didn't want to take your drink to go. I'll def be back because the place across the highway charges you for NOT getting ice. read more
Staff was helpful when I asked for recommendations. They were also very patient with us. Accommodating and inclusive to us all and those with different abilities. I really appreciate the staff here. Great boba! Love the green tea with boba! Excited to return for milk tea. Wifi is available. Cute seating and overall chill spot. Thank you! read more
5 years ago
Stopped by during their soft opening. Staff was very friendly and service was quick. I got the Passionfruit yogurt slush and added milk foam and star jellies. Was very tasty! Inside decor is cute and spacious. Will be coming back! Please keep in mind and be patient, they're still in soft opening and working hard! I'm glad to finally have a Gong Cha in SATX! read more
5 years ago
FINALLY ITS OPEN! My friends and I went and we were not disappointed! Considering they had a long line, we were able to get the drinks at a timely mannered and the service was great! The inside has cute decor and also great photo opportunities! There is also board games to play. Free WiFi if you need to hang out and study! Will definitely come back! My friend came out and delivered 12 drinks for us and all tasted great! We ordered quite a bit... Here's what we ordered: Passion fruit tea with aloe jelly ( this is my absolute fav. It's super refreshing on a hot day!) Taro milk tea with red bean ( this was a hit for my mom and MIL & SIL ) Milk foam dirty brown sugar milk tea with boba Milk tea with herbal jelly Strawberry milk tea Passion fruit tea with boba Each drink can be custom to your needs like if you want less sugar, more ice and etc. My next drink to try is the lychee oolong! read more
5 years ago
I didn't know San Antonio had a Gong Cha! This place was one of my favorites when living in Houston and also a chain in Asia. Therefore, you can guarantee that you can get legit bubble tea here. I got the brown sugar bubble tea that is currently my addiction. It adds a layer of flavor to the milk tea. Also, try the desserts here at this location! They have chocolate mousse, tiramisu, creme brulee, and flan. The creme brulee is my recommendation since they fire it up for you once you order. Glad to find Gong Cha here! read more
Visited on a Saturday afternoon checking out the latest Boba scene in Alamo Ranch to see what Gong Cha was all about. Upon entering the place is nicely decorated and clean. Approached the counter with no wait at all. The selection and menu is a bit overwhelming and personally I couldn't find the right one. I picked the passion fruit green tea in which was good bit of sweetness. My wife ordered the strawberry taro with strawberry Pearl or syrup with bits of strawberries in it. The strawberry taro was very chocolatey very sweet. Overall preferred the other Boba place in the strip however they were nice enough give us a free mango with milk boba in light of National Boba Tea. My ratings is purely for the selection however the staff is friendly and the atmosphere is great. read more
3 years ago
5 years ago
Great boba!! Great texture! Chewy, not too soft! Perfect sweetness (70 percent) I had the earl grey milk tea with pudding and boba! The pudding didn't really add anything but the boba was fantastic! My friend had a lemon drink and she says it was refreshing!!! Please go here!!!! read more
I've been to gong cha a lot at Austin before they opened in San Antonio and I've always liked them. However, after couple visits here, I don't seem to like their teas completely as to other gong cha. The teas never seem flavorful/strong ever since my first visit to latest. I had their mango green tea and barely tasted the green tea, the mango was overpowering it. The drinks aren't consistent here, it would be more milky sometimes and some more watery. The service is nice though, and got my drinks quickly every time. Not sure if it's even worth my money with the outcome of the drinks I get. read more
3 years ago
I love this place. Very clean and I love the atmosphere. I loved their boba waffle (yes! Boba waffles!) and all the bobas I've tried so far, have not disappointed, they are so good . I'm not always in the mood for Coffee (I like bobas a lot more) but I like to have a great atmosphere if I need to work outside of home. This is a great place to do all that. read more
2 years ago
4 years ago
A friend was so kind to grab me some boba tea & I decided to choose the brown sugar milk tea with boba. The flavor was just right and what I was expecting, not too sweet. They are generous with the amount of boba they put in and the boba is some of the best I've had. I look forward to trying other flavors! read more
The drinks are good but they lied about the grand opening BOGO (showed up and was told it ended at 4pm even though nowhere on the Instagram post or promotion page does it say that). Sorry but no matter how good your product is, if you resort to false and deceitful advertising you get 1 star read more
Business owner information
Katie L.
Hi John,…
I'm so excited that we finally have Gong Cha in San Antonio. I got a pearl milk tea to go with 50% sugar and it was so creamy and delicious, it's probably one of the best milk teas I've had. The interior of the shop was cute and the service was fast (it was pretty empty when I went). HIGHLY RECOMMEND gong cha :) read more
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