The manager of this store is an idiot. We had an online order that was NOT shipped even tho we paid $30 extra dollars for it to ship overnight AIR. online customer service had arranged us to go to this location just to pick it up at the store. Even though this store is 20 miles away from home, we drove all the way there because we have to travel TODAY with the item. When we got there, the manager didn't even make ANY effort to check the status of the order with the online customer service. His lazy as* just stood there telling us "I will not let a SINGLE item out of this store that hasn't been paid for" UM HELLO MR IDIOT what part of: "our item was already paid for online and arranged for us to be picked up at the store!!!!!!!!!!!!!!!!!" - do you not understand??! NEVER going back to this store. NEVER shopping at golfsmith. THANKS TO THE WORST MANAGER EVER. YOU JUST LOST A HUGE FAMILY OF GOLFERS THAT ALWAYS SHOPPED AT GOLFSMITH. read more

If I could give them zero stars I would. I have come in twice to have a club repaired or a raw driver shaft sized. The driver shaft they cut an inch and a half shorter than I asked and wrote down. Then when I brought it to their attention they said they could just add an extension which would mess with the performance of the shaft. The second time I brought a wedge in to get re-shafted and re-gripped. The shaft was an inch a half longer than I ask for and when I took it to get fixed at the local golf shop the tape for the grip was not even put on correctly. It doesn't take much to call to make sure or even just look up the proper lengths of standard clubs. Never will I trust any of these guys with my equipment. It's bad enough that I know more than they do when it comes to performance but it's another to not know how to do simple measurements. I've spent over a 100 dollars to have you guys mess it up by a long shot. Clean it up!! read more

(Warning! Warning!) This golf smith is awful! Never go there is just waste of your time. None of their seller knows anything about golf they are just trying you sell you the higher price club. Worst customer services every will never go there again. read more

Awful customer service. Purchased a golf club. They didn't have it in stock, so they had it shipped to my house. For some reason, they had it shipped to my old address after I confirmed the shipping address at the time of purchase. Then the package got lost. I went back to the store to ask for a refund, or a replacement. Apparently my old apartment complex should be responsible for the lost package, not the store who shipped to the wrong address. I ended up calling their headquarters, and getting the refund, but I will never shop at this location again. TGW.com is it.. read more

I refuse to even walk into the store! A year ago I walked in there on a weekday around 11:00 am and the clerk running the golf simulator would not let people looking at used club go on. Also, I have ordered online and they have run out of the item, but take weeks to tell me. I would much rather go to Rodger Dunn or Playitagain. I feel they really care and I know it is a business, but do clerks really have to show that they want to make a sale? read more

Had my money in hand as I was ready to upgrade to new irons and had done some research. My choice was narrowed down to two items. Went into the store to try them out and purchase a set (went to Golfsmith instead of Roger Dunn because the had emailed me a coupon for $100 off a $500 purchase). Couldn't find anyone to help so had to go find someone and ask. The guy who helped me was nice enough. I told him I had the coupon and exactly what I wanted to do. He let me hit both clubs and I made my decision. He said I should be fit to be sure and I informed him that I had already been fit and needed the irons with a lie angle 2 degrees flat. He insisted on doing it anyway and what a shock, I needed 2 degrees flat! Went to place the order and the manager informed me the promotion didn't work on "special orders." So the advertising pitch is "get fit for clubs! You'll play better, etc." but if your anything other than "standard" plan on paying more than anyone else. Nice! Why bother with their promotions at all. read more

Went specifically to purchase a fairway wood. First associate (older) obviously couldn't be bothered and when referencing to the hitting booth stated there's hardly any Fairway woods to try and pretty much walked away. Damn near walked out but only to be greeted by a young Asian man, David. He WANTED to help a customer. He was extremely patient as well as informative with not only myself but with a customer in the next booth as well as customers on the floor. I had to have tried 5 different fairway woods with different angles and shafts, FOUND IT! I brought my driver as to wonder if I had the correct shaft. I then test drove different drivers and shafts another 5-8 drivers. I worked up a hell of a sweat. Come to find that my existing driver still was a good fit, although the new Titleist Driver felt nice. David is not your typical "Salesman", he did sell me but not pushy as his interest was what was right for me, the CUSTOMER!!!! Overall spent close to 2 hrs. Taking time and making a customer feel special builds RETENTION unfortunately a lot of business just care on how fast they can take your money. Understand, customers like me will spend more money over a longer period of time thus the term RETENTION. Nice job David!!!!! Thanks again!!! read more

No issues with staff etc. selection was great and there open late. Had a few mins to kill and grabbed an Apex iron and messed around on the digital screen. Prices are a bit steep but to go see and touch ID recommend again. read more

Worst customer service in the area and the repairs department is a joke. A few months ago I went in asking to re-grip one club and was told it would be over 24 hours. More recently, I asked to have a set re-gripped and was told it would take a week. Any other place you go to will generally do it while you wait or at the very most have a one day turnaround. Their prices are not competitive and most of their salespeople are clueless about golf and act like you're bothering them. If you want a good experience shopping for golf equipment, I would check out Golden Golf Mart where you'll be treated right. Don't make the same mistake I did by going into Golfsmith. read more

If 0 stars were possible, I would use it. The employees are disrespectful to potential customers, and often do a bait and switch around posted pricing. Trying to get a new driver for my wife, she had some questions regarding options. The "expert" at the store simply laughed at her versus trying to help in any way. That's $400 lost as we ordered it online from home. We gave it one more shot after one of our family golf bags ripped, to try and get a new one the same day. Large sign/tag price on their titlest bags said $169.....but register charged me $225. Despite the bag having been same model, and even same color, that big sign referred to a specific bag vs. "bags" according to the manager. I mean, really? Great job - ordered the same bag for the price we wanted online. Given the no one else in the store either time we were there I can't imagine there won't be another name change for this store in the near future under "new ownership". Can't sell things if you lie and abuse customers, not in this day and age. We will never return. read more

Like previous reviews, the EMPLOYEES there have the worst customer service skills ever. For a place like Golfsmith, I expected more. No wonder the Pasadena location is the smallest and the one with the worst reviews. I work in Pasadena, but I'll drive to the Upland or Brea location. Or better yet, Roger Dunn. read more

Being a woman I hate shopping at golf stores cause the staff usually talks down to me. I was pleasantly surprised with my visit to the Pasadena golfsmith They were friendly from the get go. A young man asked if I needed help finding anything. He was very patient and showed me several options. Then he told me about the clothing special they were having! Ended up being a great visit. I am looking forward to my next shopping trip! read more

Spent 2 hours there getting fitted with new golf clubs, then placed a $2k order that included some items they needed to ship. The next day I tried to get a status on the special order and no one could find the info on my order ....anywhere. Spent over 2 hours on the phone trying to find someone who could find my order and no luck. They said, go back to the store - 1.5 hours from me to deal with it. TERRIBLE SERVICE. They don't train their staff well and they make huge mistakes. I also checked prices online and they were more expensive than ordering on-line anyway, so was a total waste of time. Just stick to on-line and avoid the store. read more

I was referred to the Pasadena store by a friend who shops there all the time. I went in looking for the new Taylormade driver. When I entered the store a guy said hello and asked if I needed any help. I told him I wanted to check out the new Taylormade driver and he called over someone to help me. He told me his name was Jacob and he answered all my questions. He even offered me a chance to try out the club in a hitting area in the store. Needless to say I was sold after hitting the club and having Jacob explain everything to me about the club. He even told me I had 90 days to try it out and if I didn't like it I could exchange it for another club. read more

Golf Smith has an attitude that we need them they don't need the customer. If you are looking for great customer service go check out Dick's Sporting Goods. read more

Awesome customer service! That is why I will continue to be a loyal customer at Golfsmith in Pasadena. There have been numerous occasions where my son needed adjustments or fixes to various golf clubs and the staff have always been very helpful providing us with top notch advice and working with us to come up with a solution. I am not a golfer and truly appreciate their level of "Customer Service"! Thanks to Stacy, Eric and all the staff (sorry I don't recall everyone's name!) read more

For the exception of one young man by the name of Oliver who has a wealth of knowledge and the patience of a great golf pro, this store's staff needs to be retrained! As we play this sport we know that it's not easy and can be intimidating. The last thing we need to encounter is a rude demeanor where you feel stupid over a question you asked. I don't write a review based on a single experience but over an average of encounters. I frequent this place for accessories or supplies. Now, when it comes to clubs, if Oliver is not around, I just simply walk out. I will go elsewhere than to deal with sarcasm. I know there's a lot to be said to sound assertive but there is a point when a customer feels sorry they even asked. Callaway was in this store earlier this year doing a Demo Day. I was interested in the Epic Driver. The Callaway Rep asked if any deals were being done and the Golf Galaxy Rep scolded him for asking that. I walked out. Guys, Golf Smith is no longer around and neither will you if you continue down this path. read more

Golf galaxy goldsmith they are the same people there customer service is the worst today or other days I stop by the sales person always says he busy I can't even ask him about golf equipment yet I see him talking to other customers I immediately leave I will never ever buy anything from this store again I Will take my business to the best golf chain of all time roger Dunn where you are always greeted with the best customer service that's why I buy all my golf clubs they give you the best trade in value you go there and walk away with a smile because for 30 years I been going there golf galaxy or goldsmith whatever they suck and always will they don't give you anything on trade in either I stopped by yesterday I Asian salesman told that I can't try the drivers unless I buy one there was nobody in the hitting bays I went to purchase some golf balls I didn't purchase anything I will instead go to roger Dunn where they always make you feel welcomed not like this place not all the salesman are jerks here they have some very friendly salesman l liked to point that out read more

THE WORST CUSTOMER SERVICE EVER....I went in the location with the intention to buy a driver and waited approximately 15-20 minutes to get service. Once a sale person showed up, I told him the drivers that I was interested in and his replied was "ARE YOU PLANNING TO BUY ONE TODAY?" Where did Goldsmith get these people....a used car lot? I have to try the club to see it I like it first before I handover the 4 bills. It turned out the this guy can't even help me because he doesn't know how to use the launch monitor. He had to refer me to KEVIN who claimed to be a PGA professional! I don't know from what country.....He brought out clubs with the with wrong shafts which does not fit my swing speed and with the security tags still attached. KEVIN refused to take it off saying that it does not affect the club. YOU'RE KIDDING RIGHT! Pure laziness was his problem and it was contributed by a lack of management. read more

The management is horrible. I have had several disappointing encounters with the store management over the past few years. One manager in particular is a sarcastic condescending passive aggressive incompetent that needs customer service training. Today, I brought in an exchange that was originally purchase from the El Segundo store two weeks prior. All I was attempting to do was exchange colors, nothing else. I presented the return at the front and the cashier (she was pleasant) walked it to the manager with me. She asks him if the exchange is ok and he looks at the receipt and says loudly (with my son watching) "this is weeks ago and it wasn't even bought from my store nor our sale!" The cashier then sheepishly asked "so, can I exchange it?" And he replies rudely "yeah, go ahead". I immediately ask him if that's the way he really felt about it? And he plays it off as a joke saying he's kidding. The poor cashier looked embarrassed. I then followed her to the register to do the exchange and notice him starring at me angrily, like he wanted to do something. Believe me, if it was in my younger days I would have pressed the issue. If the return was outside of established policy, then fine. Show me the policy and I would have kept the merchandise but don't be rude and make a customer feel insulted. Avoid this place, drive to Roger Dunn's. read more

This place is truly amazing! The staff is outstanding with the amount of knowledge they have and are willing to share. I was recently introduced to the sport by my friend and so we took a trip out to Golfsmith in Pasadena to pick up some gear. The employee there really took the time explaining everything and made sure I had clear knowledge before making a purchase. What I especially loved about this place is, as a newbie to the sport of golf, they could've easily tricked my into buying the best gear and spending a large amount of money, yet it was the exact opposite. The employee explained why I shouldn't waste my money and should just start with one of the less expensive entry level gear to really learn the sport and enjoy it while doing so. He told me that even the entry level gear should last me a few years until I am ready skills-wise to move to a better set. They have definitely earned my loyalty and my business. THANK YOU GOLFSMITH PASADENA STAFF!!! KEEP UP THE AMAZING WORK!!! read more