I wanted a unique ring, and Forever Metals was one of three stores I could find that had what I was…read morelooking for. Unfortunately, I've never worn jewelry and so about 60 days after my purchase, I finally realized that the ring was just a bit too big. That was no problem during the summer, but I worried come winter it would just be incredibly loose. I didn't know what to do because it was past the exchange date but I emailed them anyway. The response was awesome. As long as the ring was clean, they'd do the exchange. The quality of the ring is top notch. But it's the customer service, when doing an online order, you also really want to think about, and this place has provided it for me throughout the entire transaction!

Forever Metals is the place to go to get your wedding jewelry. They are AMAZING! Their customer…read moreservice is top notch and shipping is quick! I had issues with my sizing and the ring width and they bent over backwards to ensure I got the right ring in the right time. I could not be happier with this company.

State Street is the best in the Fox Valley. They added a ring to my other ring and it turned out…read morebeautiful. They also have the best salespeople!

I had brought a watch in for repair. T My watch chrono…read morestopped working. They took a look at it said time still works. I asked if that could send it out kept telling. Me it would be 650 dollars to fix it. I took it to a different repair shop. I got it fixed for 160 dollars.

The place is very nice. Customer service was great. They were very friendly and helpful and…read moreinformative, great prices to get jewelry repaired, got a battery from my watch. Got some. Necklaces and an anklet repaired very reasonable priced. Very good establishment,

This is a family run jewelry store in downtown Aurora. I was seeking jewelry repair, and they…read morepromised quick turnaround and reasonable prices. I had a number of items and I was very pleased with the service and quality of their work.

No joke, I always get excellent customer service at this location. I've purchased many beautiful…read morepieces here. I needed help today locating/confirming warranty information on some older pieces. Felix, the Asst. Mgr., helped me in a snap. Felix was very thorough and super efficient with our time. Highly recommend him and this location. Thank you!

Wonderful Customer service! Everyone was super helpful and friendly. Definitely would recommend and…read moreget your jewelry here!

Beautiful Selection and the service is superb!!!!!! Will definitely be back. Bought a wedding band…read morefor my wife and a watch fro myself.

From the owner: Alpha and Omega Jewelers – Where Timeless Beauty Meets Divine Craftsmanship…read more Looking for the perfect piece of jewelry to celebrate life’s most cherished moments? At Alpha and Omega Jewelers, we offer stunning, high-quality fine jewelry, custom designs, and expert craftsmanship that capture the essence of elegance and sophistication. From dazzling engagement rings to exquisite everyday pieces, we have something unique for everyone. Whether you're treating yourself or searching for the perfect gift, let us help you find a timeless treasure. Visit us today at the Premium Outlet Mall of Aurora, IL and experience luxury, quality, and service like no other! Alpha and Omega Jewelers – The Beginning and End of Your Jewelry Search! #FineJewelry #LuxuryJewelry #EngagementRings #ShopLocal #CustomJewelry #JewelryLovers

I had a Mickey Mouse made in 1999 I still have it it's still in great condition I knew Brett from…read morewhen he worked at Pizza Hut on rt 25 I love this place

My dad was visiting from California; he wanted to get a cross for his gold chain. I took him to…read moreAurora jewelry and within 5 min he found the perfect cross. This place has a good selection of everything.

Clean, organized shop with a nice selection from clothing to housewares and furniture. I highly…read morerecommend you stop if you are in the area.

Clean and welcoming store. Great selection of clothes, jewelry and shoes with reasonable prices…read more Household items as well.

Although the owner was very pleasant I have to say I didn't expect my watch to go out to another…read moreparty for a new battery which was disappointing but on top of that the battery wasn't installed properly and after wearing it in the pool like I always did in the past, my watch immediately stopped working and is now broken. My advice is take your watches to a jeweler that works on watches.

I had a watch repaired at this store and I feel that I was ripped off for the work that was done…read more The crown had fallen off so they put a new one on but it fell off again. So I opened the back of the watch and saw that the repair person that she uses put a new crown on a rusty stem. So I went on the web and bought a new stem for $7.00 and a new crown for $5.00 and put them in myself. She charged me $200.00 to have a $5.00 crown put on a rusty stem. I feel like I was ripped off. I WILL NEVER HAVE A WATCH REPAIRED BY HER AGAIN!!!!

If I could give this store 0 stars I would. I was just hung up on twice by the manager Maria. Last…read moreSaturday 7 days ago I went in to buy an engagement ring to get engaged that day, we ended up buying my fiancé's ring as well. 4 days later I woke up with 2 diamonds lost on the ring. Maria played phone tag with me, never called back when I was expecting one I had to call her every time. I was hung up on and told to talk to customer service because I am 6 months pregnant with hormones and I'm upset that I'm walking about with a ring that we paid good money for thats missing multiple diamonds and was only offered to get the same ring shipped to me after Christmas, keep in mind I am 2 hours away from this location. I have insurance for that. The customer service from the manager Maria was despicable. The regional manger was kind enough to call back within the next hour after being hung up on. He is sending a ring that I originally wanted which is great. The only way I would give this company another shot is if I went to another store. I DONT RECOMMEND THIS STORE WHATSOEVER

I am sad to write this review...errr! pause! Perhaps it's Zales that should be sad that they have…read morelost my business for life. I walked in to this store with a very particular item in mind. I walked in, strolled the store. Attempted to make eye contact with the 3 employees working to make sure they knew I was in there to shop and not just browse and the least they could have done would be to at least acknowledge me to let me know they will be with me shortly, but no, this does not happen. I find what I'm looking for, the pricing is not visible, so I'm forced to wait for some assistance. Ok, I'll wait my turn. And I wait. And I wait. And then I wait some more. No one seems too interested in greeting me, but then, the kicker! A couple walks in, they are greeted within about 2 minutes of their arrival whilst I have been waiting for upwards of 15 minutes, and not only does their employee let them know that someone will be right with them, but then after she finishes up with her client, she walks right over to them to help them....right in front of me, the lady that is waiting to shop and potentially purchase some jewelry. HELLO!! Well, you clearly do not want my business. Later!

Rude asf!!!! I don't even come in there to sell anything I come in to buy. No customer service…read moretraining and just nasty attitudes.

Love this place ,great people easy to work with and helpful and have different options for other…read moretrades.