This is a family run jewelry store in downtown Aurora. I was seeking jewelry repair, and they…read morepromised quick turnaround and reasonable prices. I had a number of items and I was very pleased with the service and quality of their work.

Ohhhhh they are so nice! Fixed my granddaughter's little earring at no charge and almost no wait -…read morethis is the kind of local business that we love. I will go back next time I need fine jewelry, because I looked at their prices and they are very good.

No joke, I always get excellent customer service at this location. I've purchased many beautiful…read morepieces here. I needed help today locating/confirming warranty information on some older pieces. Felix, the Asst. Mgr., helped me in a snap. Felix was very thorough and super efficient with our time. Highly recommend him and this location. Thank you!

Wonderful Customer service! Everyone was super helpful and friendly. Definitely would recommend and…read moreget your jewelry here!

I have been to K.Hollis several times to purchase jewelry and have repairs done. The staff is…read moreexceptional! They have always been attentive, knowledgeable and helpful. Recently I shared that one of my parents became ill, the ladies rallied around me with support, empathy and love. They gave me a sweet little angel charm and delicious smelling candle. I am so touched by the sincere kindness of all of them! Of course I love my jewelry purchases, but the way they treat their customers is above and beyond. I am a customer for life!

Thank you to the whole team for making the engagement ring process so easy! She loved the ring.read more

If I could give zero stars I would!!! Definitely DO NOT recommend going here !! if you plan on…read moregetting your Ring resized here DO NOT!!! when we walk through the door, no one spoke, or tried to help us. Only the assistant manager came over to help us with ease also, I had problems with them repairing my ring. I had to go there at least four times because of mistakes they made on my engagement ring. I'm very sad, disappointed with the outcome of my engagement ring. Not happy at all!!

If I could give this store 0 stars I would. I was just hung up on twice by the manager Maria. Last…read moreSaturday 7 days ago I went in to buy an engagement ring to get engaged that day, we ended up buying my fiancé's ring as well. 4 days later I woke up with 2 diamonds lost on the ring. Maria played phone tag with me, never called back when I was expecting one I had to call her every time. I was hung up on and told to talk to customer service because I am 6 months pregnant with hormones and I'm upset that I'm walking about with a ring that we paid good money for thats missing multiple diamonds and was only offered to get the same ring shipped to me after Christmas, keep in mind I am 2 hours away from this location. I have insurance for that. The customer service from the manager Maria was despicable. The regional manger was kind enough to call back within the next hour after being hung up on. He is sending a ring that I originally wanted which is great. The only way I would give this company another shot is if I went to another store. I DONT RECOMMEND THIS STORE WHATSOEVER

I want to honor Kate spade and her life and the sadness. I feel that she had to kill herself. She…read morehad so much talent and a nice minimalist and creative design. I wish she were still here. I loved all her items and the colors are so bright and fun and she also had some wallets and shoes that I thought were cute. I'm sorry that such talented people are driven to suicide and I wish she could've reached out to everybody before she did it so she could still be here making beautiful designs for our bags and everything else.

They sent me the wrong color and wont exchange it. So now I am stuck with a purse I wont use.read more

My husband decided to surprise me with a diamond tennis bracelet. He visited the store and met with…read moreSara, who showed him some options that he narrowed down before bringing me in. When we went in Sara was warm, welcoming, connected with us (and our children who were with us). She showed me options I didn't even know existed, and we selected a beautiful, wearable option that I know I will wear for many days to come! Highly recommend Sara for a friendly, kind, and enjoyable shopping experience!

I visited the store today to ask for a Gucci watch repair and to purchase a diamond necklace. The…read morestore was crowded---- Love to see a local business thrive. I waited for 15 minutes, behind another customer waiting. When a new customer barreled inside and cut ahead of us in line, I expected a sales person to ask who was next or to address the situation. Instead, he waited on the line-cutter. If take-a-number is too gauche, inquiring whose turn it is works. I took my business to another place in town.

I've been doing business (30+yrs) originally with Matson Jewelers in St Charles and its transition…read moreto Margaret Matson Jewelers on 3rd St. in Geneva. Everything from a custom made diamond ring to watches, broaches and watch repair. I trust her judgement and recommendations. Margaret always has a nice and special selection of jewelry to choose from.

Margaret the shop owner is such a kind lady and is so helpful every time I have gone into her shop…read more I love the variety of Chan Luu jewelry that she carries. I needed my engagement ring resized and it was done in a timely fashion and they called me as soon as it came in. They gave me an estimated time frame and sure enough it was completed the day they told me. The rest of the staff that work here are always friendly. I would definitely recommend this shop to friends and family.

EXTREMELY RUDE. I looked online to see if they take vinyl records and it said yes so we went to…read moresell them and one of the workers Ina very rude tone said we don't take them would not recommend this place they are scams

Rude Hostile environment the employees are always nasty....the last two items I brought karaokes…read moremachine 75.00 & sewing machine 135.00 didn't work, missing parts! GM told me if I wanted a new sewing machine go to Joanne! Don't you think it still should work properly if I spent my money on it used or not! Wasn't worth the money was missing a lot of items to work the machine!