The place is very nice. Customer service was great. They were very friendly and helpful and…read moreinformative, great prices to get jewelry repaired, got a battery from my watch. Got some. Necklaces and an anklet repaired very reasonable priced. Very good establishment,

This is a family run jewelry store in downtown Aurora. I was seeking jewelry repair, and they…read morepromised quick turnaround and reasonable prices. I had a number of items and I was very pleased with the service and quality of their work.

I've been coming to Costello Jewelry in Naperville for years from purchases to repairs and…read morecleaning. I love that my jewelry does not leave the store when being repaired. This is the first time I had an original ring designed, though. I worked with Marino Costello on the design process. As an anniversary gift, my husband wanted to buy me a ring, but I decided that I couldn't give up my original engagement ring and wedding band so I had a new ring designed utilizing the diamonds. The process was interesting. I looked at rings in the jewelry store to get an idea of what I wanted and then we proceeded to the design process, Marino sending me CAD drawings and then a wax ring was made where I tried it on to get an idea of the design and dimensions. My new ring is gorgeous! Marino is a fabulous designer and so easy to work with. I appreciated his attention to detail and his quick responses to my emails. The design process was fun. I love that Marino designed such a special ring where I still have the original diamonds that my husband gave me 20 years ago. I highly recommend Costello Jewelry!

Costello Jewelry in Naperville never disappoints! Today I brought an item for repair which RALPH…read morehandled with professionalism and competence. He even went the extra mile with suggesting a resource for me going forward. I left the store smiling once again, as always. In these times when most merchants are in a hurry, Ralph took extra time with me which I very much appreciate. Thank you, Ralph and Costello!

I had never been inside although I've seen the location as it's in a strip mall…read more I went there to see about getting a repair on a vintage bag. The woman who helped me took it to their jeweler and within minutes they had the repair done. Since they were able to use a spare piece to make the repair they didn't even charge me! There are some really nice pieces there and I'm definitely going back to make a purchase.

Great service and fair price for ring sizing that kept engraving over 35 years old. Would…read moredefinitely recommend.

I brought in a stone which needed a setting and Pat was super helpful in finding exactly what I…read morewanted. He ordered the setting and had everything done in 2 days. I highly reccomend Avanti.

Pat took great care replacing batteries on a couple of my Tag Heuer watches today. Same day…read moreservice and more than fair pricing. He is very knowledgeable and passionate about his work. He specializes in custom jewelry and can repair anything. If you have a need in the jewelry department, give this place a chance. Thanks again for the great service.

I wanted a unique ring, and Forever Metals was one of three stores I could find that had what I was…read morelooking for. Unfortunately, I've never worn jewelry and so about 60 days after my purchase, I finally realized that the ring was just a bit too big. That was no problem during the summer, but I worried come winter it would just be incredibly loose. I didn't know what to do because it was past the exchange date but I emailed them anyway. The response was awesome. As long as the ring was clean, they'd do the exchange. The quality of the ring is top notch. But it's the customer service, when doing an online order, you also really want to think about, and this place has provided it for me throughout the entire transaction!

Forever Metals is the place to go to get your wedding jewelry. They are AMAZING! Their customer…read moreservice is top notch and shipping is quick! I had issues with my sizing and the ring width and they bent over backwards to ensure I got the right ring in the right time. I could not be happier with this company.

Used to go to the location down town, since they are closed now this will be my new location. They…read moredid not disappoint. Workers were super friendly and the location is beautiful, I think even slightly bigger than the other location! Dropped off a ring to get a bigger diamond put in it, they finished the work before the quote and during the holidays when they are already busy! This is a trusted name and would definitely recommend them for any jewelry needs! Quality matters here

My husband and I had the best experience with Jimmy Sunderland. I had inherited some pieces from my…read morelate mom that were very dated looking and Jimmy redesigned them for me. He is an incredibly talented artisan who is very knowledgeable about precious metals and stones. His kindness and attentiveness made him feel like he was part of our family. Thank you, Jimmy, for everything you do! You're a gem yourself!

The owner screamed at my 82 year old mother in law when she asked him politely to buff out…read morescratches on a new piece he had just made for her. She was recently widowed and wanted a special piece with her wedding stone. She spent a lot of money and was mistreated. I don't know how this guy stays in business. I regret giving them a dime of my money. I had a big project planned with them and I will never set foot in there agin. He's a huge a hole. Run, don't walk, away from this place.

My son broke his chain that he got for Christmas and I had no clue how to fix it. I brought it here…read moreand they were so nice and took it and were able to fix it! They did it efficiently and quickly so he could have it back right away. They are extremely kind here! I've taken necklaces to get shortened as well and they are by far the most affordable in Naperville!

They told me they could fix a watch I brought in. Not only did they not fix it, I waited 5 months…read morefor them to return it and it was in worse condition than when I dropped it off. They stated "there was nothing they could do" and had terrible customer service through the process. Do NOT recommend.

My mother and I brought some rings here to be sized as well as some old items to sell. They did a…read moregood job sizing (especially sizing my grandmother's ring to my mother's finger since my mom is a much smaller person but it fits very well; also the two I brought have scrollwork around the stones and nothing was damaged/it looks perfectly new). Their prices are a bit high, but look for coupons in some of the local coupon fliers. Also selling the scrap metal offset the cost somewhat, so if you have anything you're not wearing, why not get a few bucks out of it? Overall, very pleased with the service and quality. Turnover time was about a week on mine; mom is also still waiting for them to source a stone to fit a setting where she lost the original one (which could take time, of course).

. ..Millard jewelers. No way .. Stopped in to have a…read morepiece of jewelry bent back into shape. The older gentleman at the front is so kind and so sweet. He called a worker up front from the back and asked him to hammer it back into shape. The man from the back asked me if I want to see how he does it so I said sure. I followed him way into the back room he put it around a spindle and fixed it. As he handed it back to me his hand came out and cupped my breast before I was able to knock it away. "Nice" he said... Un freaking believable. I walked straight up to the front and told the man what happened and he apologized and I said you better talk to that ass because this is not acceptable In any sense of the word. As I walked out the nice man said come back soon and don't be such a stranger. Un freaking believable.

Once I found them I had to check them out. I was getting marriedmy husband went to get our wedding…read morebands. They are quick. My husband has sasage fingers, they resized my husband ring to a size 17 yes thats right size 17. The made it look like it wasn't even touched. I had my grandpa's ring that was from the 1940s or so. My Grandma gave it to him. The ring was gorgeous, 18 karat gold and it had three real rubies, but one Ruby was missing. The rubies were old and a different shade of ruby from now a day's. They weren't sure if they could find a ruby, but they did and it was beautiful! I gave the ring to my cousin because whatever she was to be given was stolen by a family member. When I gave it to her she thought I was kidding but I wasn't and she just about passed out. Now my Son wants to ask his gril to get married. He asked me for a jeweler and told him to go see you.

I had a watch repaired at this store and I feel that I was ripped off for the work that was done…read more The crown had fallen off so they put a new one on but it fell off again. So I opened the back of the watch and saw that the repair person that she uses put a new crown on a rusty stem. So I went on the web and bought a new stem for $7.00 and a new crown for $5.00 and put them in myself. She charged me $200.00 to have a $5.00 crown put on a rusty stem. I feel like I was ripped off. I WILL NEVER HAVE A WATCH REPAIRED BY HER AGAIN!!!!

Jane is so helpful & knowledgeable. I bought Diamond earrings for my granddaughter. Jane pointed…read moreout things I wasn't aware of with diamonds. She makes shopping in her store an adventure. I not only received beautiful earrings but I learned so much. I'll certainly be back. Jane is a joy to work with.