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    Jane Fine Jewelry

    3.7 (3 reviews)
    Closed Closed

    Services - Jane Fine Jewelry

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    3 More Services

    Watch part repair

    Watch part replacement

    Watch seal testing

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    Kay Jewelers

    Kay Jewelers

    (15 reviews)

    $$$

    They don't always have a jeweler at their location. I went to Joliet Mall and wanted to buy a new…read moregold chain for a diamond heart. The hasp was too small so a jeweler needed to handle it. They only had 2 very nice young people that would have had to send the necklace out to have the diamond heart attached. It's not a difficult job but a jeweler would have had to handle it. The inconvenience of it had me turning down the gold chain and going to my jeweler in Berwyn. It was only a $190 chain but they lost the sale. Because for the 1/2 hour I was there I was the only customer so they didn't sell anything. I wouldn't bother to go again.

    My husband and I went in to get a replace screw back for one of my diamond earrings. During the…read moreprocess my husband said to the sales person MO, To go ahead and order two backs this way if one falls off again my wife will have an extra. She said okay. Mo stated I need to send both earrings in. I said okay let me take the back off this one Mo stated no let's send it in so the can match them. I said okay please put in notes to return the back she said okay. Today 3/5/26 I went in to pick up my earrings. I aways verify my GSI! the lady that helped me couldn't find the number so she called Mo over to help I was looking at the screen and it was blurry I couldn't see the number but Mo read it out loud I was not comfortable with this I am I've always seen the number on the screen. I was told it is really small! I asked the lady where is the extra back that was sent in with one of the earrings. Mo said there was no extra I said yes it was we requested extra back and please return old back that was sent out with the earring. Mo stated no it just was replacement of one I said that is incorrect I ask you to put it in the notes check the notes you don't remember. She stated no I dont remember I can't remember what happened yesterday. ( Very smart remark) She refused to give me the back that was sent out with my earring I should have left with a pair of diamond earrings with back and a extra back. I was refused and called a liar to my face ( by telling me what I am saying is incorrect). This is bad business I will not shop here again nor come to have my diamonds inspected and cleaned here. At some point these sales people need to be held accountable for their mistakes.

    Jane Fine Jewelry - jewelry - Updated May 2026

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