Went in based off a recommendation from the Plainfield Mama's group because I needed some jewelry…read morelooked at to see if it was real or not because my mom had passed and all the ladies there were super nice and helpful! They helped separate the good jewelry from the costume jewelry and gave me quotes on the good stuff if I wanted to sell it. I am taking it into consideration.

Great service and prices. Had our wedding rings resized and cleaned. Amazing results.read more

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

Took two watches to get batteries replaced. They charge me one price and a few days later when I…read moresaw my credit card statement there was a higher charge. Make sure you get a receipt.

I was very worried about taking my two rings anywhere to be repaired. One was my grandmother…read morewedding ring & the other was my ring with my kids birthstones. Both irreplaceable & both 14 carat gold. The young man assured me he would take great care of these & gave me a amazing price to resolder & enlarge both rings. I just picked them up & I still can't find where the cuts were. I had to cut them off my finger for surgery & it was devastating for me to have to do this. I Can't thank this jeweler enough for taking such great care & amazing service. I would highly recommend them to anyone. Thank you

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

This store has been here for years. Overall, I came here to actually shop around for watches and…read moreupgrade my fashion. There's always someone working here. Great variety of attractive brands and models at fair prices. Solid location to check out.

After attempting to get a watch battery replaced at numerous jewelry stores, I was referred to…read moreDakota Watch Company in the Joliet Mall. The clerk who helped me was knowledgeable, friendly, and extremely helpful. She replaced the battery in short order, and "pressurized" the watch so it is water resistant. I was very pleased with the service, and the outcome. The clerk was Icssayana. Thank you for the great service.

FYI to anyone looking to sell your jewelry to them, specifically diamonds. They offered me half of…read morewhat 2 other jewelers offered. Totally untrustworthy.

Took my wedding ring set in 6 months ago for a complete overhaul, paid $800. Six months later a…read morediamond fell out and they wouldn't stand behind it. Do not take you jewelry hear for repair!!!!!!

I had jewelry repaired, ring and bracelet resized and earrings cleaned... all expertly done. I also…read moreneeded a new neck chain for my son's wedding. The owner went downtown to pickup the length and link size I wanted.

Had a religious medal fixed and it was a fair price. Job was completed when promised and I was very…read morepleased.

I finally did what I've been meaning to do for a long time-I brought 3 of my Casio G-Shock watches…read moreinto the Watch Stop for battery replacement. The gentleman franchisee, or manager (I'm not sure which) was a nice guy, but he looked at each watch and declared that it would cost around $40 each for the replacement. These watches are roughly $100 new, so the calculus failed. I looked up the operation on YouTube, found some appropriate videos, and performed the task myself. $3.99 for each battery, and roughly 10 minutes of my time per watch. The watch Stop probably could have done it in 3 minutes-nice profit margin. They're good as new. When in doubt, look it up on YouTube!

She needs help to run the shop I stopped by to have a battery changed and after waiting 30 min in…read moreline and (I'm being generous) I had to leave because she had to talk to one customer as if though they were in a coffee shop and no one else was in line, I understand customer service is a priority but when you have a customer who thinks the only person in line is them then you have to cut it short, there were 4 people behind that customer waiting and she could care less you could see the frustration on the customers waiting faces , my suggestion is to have that customer step aside and take care of the others waiting and then talk with someone!

Theresa is wonderful. I am a longtime satisfied customer. She just repaired and cleaned my 60+…read moreyear old wedding ring. Very good job and reasonable price. Make Newstar Jewelers your 1st and always choice for your jewelry needs. Jan

My wife and I love everything about this small Joliet jewelry store. Shop small, keep local…read morebusiness thriving...

They don't always have a jeweler at their location. I went to Joliet Mall and wanted to buy a new…read moregold chain for a diamond heart. The hasp was too small so a jeweler needed to handle it. They only had 2 very nice young people that would have had to send the necklace out to have the diamond heart attached. It's not a difficult job but a jeweler would have had to handle it. The inconvenience of it had me turning down the gold chain and going to my jeweler in Berwyn. It was only a $190 chain but they lost the sale. Because for the 1/2 hour I was there I was the only customer so they didn't sell anything. I wouldn't bother to go again.

My husband and I went in to get a replace screw back for one of my diamond earrings. During the…read moreprocess my husband said to the sales person MO, To go ahead and order two backs this way if one falls off again my wife will have an extra. She said okay. Mo stated I need to send both earrings in. I said okay let me take the back off this one Mo stated no let's send it in so the can match them. I said okay please put in notes to return the back she said okay. Today 3/5/26 I went in to pick up my earrings. I aways verify my GSI! the lady that helped me couldn't find the number so she called Mo over to help I was looking at the screen and it was blurry I couldn't see the number but Mo read it out loud I was not comfortable with this I am I've always seen the number on the screen. I was told it is really small! I asked the lady where is the extra back that was sent in with one of the earrings. Mo said there was no extra I said yes it was we requested extra back and please return old back that was sent out with the earring. Mo stated no it just was replacement of one I said that is incorrect I ask you to put it in the notes check the notes you don't remember. She stated no I dont remember I can't remember what happened yesterday. ( Very smart remark) She refused to give me the back that was sent out with my earring I should have left with a pair of diamond earrings with back and a extra back. I was refused and called a liar to my face ( by telling me what I am saying is incorrect). This is bad business I will not shop here again nor come to have my diamonds inspected and cleaned here. At some point these sales people need to be held accountable for their mistakes.