I had never been inside although I've seen the location as it's in a strip mall…read more I went there to see about getting a repair on a vintage bag. The woman who helped me took it to their jeweler and within minutes they had the repair done. Since they were able to use a spare piece to make the repair they didn't even charge me! There are some really nice pieces there and I'm definitely going back to make a purchase.

Great service and fair price for ring sizing that kept engraving over 35 years old. Would…read moredefinitely recommend.

I took a ring in to Precious Fine Jewelry to have its mounting repaired, and upon picking it up,…read morewas just stunned to see what an incredibly beautiful job they had done! To say that I'm satisfied is truly an understatement, and I will definitely be returning to them with many more jewelry projects.

Beware... if I could give a Zero star I would. They completely ruined my grandma's antique ring…read more They can handle simple resizing but if anything else is needed, go somewhere else.

I came up with an old Timex with a broken watch band and Harry fixed the band. I hate throwing…read moreout perfectly good things because some component is broken. I was planning on just replacing the band but the fix was better and cheaper. just what I wanted!

Harry is the watch savant. Changed the battery and cleaned my watch in record time today. Gave me…read moreadvice on how to keep it cleaner. I'm a repeat customer and even though it's been two years, I'm very grateful that Harry is still in business and still offering the same high quality service. Highly recommend.

Took two watches to get batteries replaced. They charge me one price and a few days later when I…read moresaw my credit card statement there was a higher charge. Make sure you get a receipt.

I was very worried about taking my two rings anywhere to be repaired. One was my grandmother…read morewedding ring & the other was my ring with my kids birthstones. Both irreplaceable & both 14 carat gold. The young man assured me he would take great care of these & gave me a amazing price to resolder & enlarge both rings. I just picked them up & I still can't find where the cuts were. I had to cut them off my finger for surgery & it was devastating for me to have to do this. I Can't thank this jeweler enough for taking such great care & amazing service. I would highly recommend them to anyone. Thank you

David Nelson Jewelers and the entire customer service representatives are the Gold standard of…read moreabove and beyond excellent service. I would recommend the entire collection of staff for service from exquisite jewelry, appraisal, selection, price. On a personal note David Nelson personally installed a new battery in my Cadillac key FOB which was slightly cracked and needed delicate precision. Thank you JML

David Nelson's Jewelers is where it is at!!! You get the best price, with the best quality on any…read morething that you buy. Dave and this establishment are pillars of Joliet's community. Without his store front on Jefferson Street? I swear to God, I would think the world is ending. The quality of his jewelry knows no end! I have seen rare volcanic diamonds that could only be obtained by crossing the world over. Dave Nelson is one of those people that you rarely, if ever, come across in a lifetime. If you have jewelry that you need him to validate? He is always the first one to be generous enough to do it, even if there's nothing to validate in an endless pile. No one else does this, trust me, I have tried. When my mother passed from breast cancer? I had so much questionable jewelry and there was no one or where to go that would check it all, except Dave. He was there for me, professionally, and always has been. Dave is exceptionally generous. His son is also one of my very best friends. If I could cover all of the times that Dave was there for me as child? I would. How many times he put dinner on the table for me while I had none? How many times he stuck up for me to bullies? How many times he had pig roasts and invited the entire community? I could go on, forever. This place? These people? They defy quality and kindness. They show you the very definition of "Class".

I've been coming to Costello Jewelry in Naperville for years from purchases to repairs and…read morecleaning. I love that my jewelry does not leave the store when being repaired. This is the first time I had an original ring designed, though. I worked with Marino Costello on the design process. As an anniversary gift, my husband wanted to buy me a ring, but I decided that I couldn't give up my original engagement ring and wedding band so I had a new ring designed utilizing the diamonds. The process was interesting. I looked at rings in the jewelry store to get an idea of what I wanted and then we proceeded to the design process, Marino sending me CAD drawings and then a wax ring was made where I tried it on to get an idea of the design and dimensions. My new ring is gorgeous! Marino is a fabulous designer and so easy to work with. I appreciated his attention to detail and his quick responses to my emails. The design process was fun. I love that Marino designed such a special ring where I still have the original diamonds that my husband gave me 20 years ago. I highly recommend Costello Jewelry!

Had a great experience recently when I wanted to give my moms band some TLC. The woman inspected it…read moreand informed me I don't need any serious adjustments, just a polishing & a good clean. It came out beautifully! Dropped it off at 10 am and was able to pick it up any time after 4. She charged $75 and including cleaning my other rings. 20 year old ring looks brand new!

Went in for a quick repair to an inexpensive necklace. I was quoted a few days for the work to be…read morefinished. They called the next day with it completed and charged me less than originally quoted - a nice surprise, for sure. A quick glance around the store made me want to come back to buy. Lots of beautiful, unique pieces.

STAY AWAY!! Went in for a battery replacement, came out with a severely scratched watch and no new…read morebattery. They could not remove the back, but kept trying. Significantly scratched and dinged in three separate areas. He acted like it was normal and not his fault. Compounded by the fact that he could not have cared less. Took me 5 minutes to get him to admit he is not supposed to damage people's watches, and another 5 to get him to offer a smug apology. Such a horrible experience and grossly unprofessional. Worst customer service I have experienced in a very long time, with a damaged Movado to boot. Do yourselves a favor and go elsewhere. Anywhere! One star because there is no lower score available. Horrendous shop! Virtually never compelled to give a Yelp review, but this was just so very bad. I actually think his rudeness trumped the damage to my watch.

They told me they could fix a watch I brought in. Not only did they not fix it, I waited 5 months…read morefor them to return it and it was in worse condition than when I dropped it off. They stated "there was nothing they could do" and had terrible customer service through the process. Do NOT recommend.

My mother and I brought some rings here to be sized as well as some old items to sell. They did a…read moregood job sizing (especially sizing my grandmother's ring to my mother's finger since my mom is a much smaller person but it fits very well; also the two I brought have scrollwork around the stones and nothing was damaged/it looks perfectly new). Their prices are a bit high, but look for coupons in some of the local coupon fliers. Also selling the scrap metal offset the cost somewhat, so if you have anything you're not wearing, why not get a few bucks out of it? Overall, very pleased with the service and quality. Turnover time was about a week on mine; mom is also still waiting for them to source a stone to fit a setting where she lost the original one (which could take time, of course).