Needed repair on my Navien tankless combi boiler water heater (a bit of a specialty task / need). I consulted Navien's website first for service providers (they were listed there), consulted BBB(Better Business Bureau) and did a quote request. Based on my (detailed) request, I appreciated they were did schedule a consult quickly. The tech that came out, while punctual and respectful, didn't appear to focus on and provide a suitable solution for my specific needs (I was quoted for a small expansion tank to add - something outside the water heater that was making noises / having the issue). After getting advice from others, I would have had to spend more time and money as the expansion tank would not have solved the issue. Quick response and quote, but not really what I was specifically looking / needing. Not to say I wouldn't consult them in the future for other, more general repair needs. read more

Invest in the Golden West Service Club I had a floor drain in my basement utility room that needed some attention. Angelo and Felix came to rescue me and my clogged floor drain. They explained what they found and were able to get me cleaned up and flowing again quickly. Older home with a cast iron drain that now looks amazing for being over 50 years old. My washing machine sits over it so I had no idea how bad it actually was until another service moves the washer and we noticed it had standing water. I am really glad I found Golden West and now have a company who offers a wide variety of services I can call on for maintenance before problems arise or solutions and fixes when they do. Thank you Angelo and Felix. read more

Golden West - My clean and cleared floor drain. - Plumbing Near Me - Denver, Colorado

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Honestly, Golden West Plumbing and HVAC were the fastest to respond to our AC issue. Yes, we know it's first-world problems to bitch about air conditioning issues. However, we have three dogs, that are elderly, and struggle with heat. We want to keep our pets healthy and happy, so yes, flame on. Regardless, Golden West came to the rescue. Thank you! read more

We had some maintenance done on our swamp cooler. Max and Louis from Golden West were great! They were on time, well prepared, and very nice guys! I will definitely use Golden West again. read more

I will be taking my business elsewhere. I have spent a lot of money with this company. They charged me $500 to simply change a faucet fixture that I supplied for them. Called around to 3 other plumbers who charge $100-180 for the same service. What's worse is that they claim that because I am a "VIP" member that I was provided a discounted rate! It's completely criminal to charge this much to customers for a service took all of 20 mins to do. read more

Carlos from Golden West was the 4th person we had out to give us an estimate on our non working AC unit and by far he was the most professional. He spent time diagnosing the issues then gave us plenty options without a hard sell and fixed it on the spot. I would highly recommend Golden West. read more

Share I had Golden West install a new furnace and hot water tank the day before Thanksgiving. My old appliances were on their last leg, as explained by Jason, a very courteous and knowledgeable service technician. Over the course of the installation, a team of four gentlemen--Luis, Fabian, Joel, and Max--worked diligently in my basement for about 8 hours on the first day and 4 hours the next. On the final day, Luis and Max returned to complete the job. All of them were incredibly polite, professional, and respectful toward me, my family, and my property throughout the entire process. I was thoroughly impressed by their work ethic and demeanor. I've already recommended Golden West to my neighbors and wouldn't hesitate to do so again. If you're looking for prompt, professional service and exceptional technicians, give them a call! read more

Having issues with ac cooling, one technician was reasonable and informative the other was rude and antagonistic as If I was bothering him. While the issue was addressed the experience was unnecessarily stressful as Jose the tech was rude. read more

Just had to have a sewer line replaced in my house. Angelo did an outstanding job diagnosing the problem, and walked me through every step of a multiple day process. I was super impressed with his accessibility, the way he problem solved and figured out what was going on, and stuck with the job until it was completed. The crew that worked with him was terrific- hardworking, respectful, and cleaned up after themselves. I really appreciated the excellent service they gave! Thank you, Angelo and crew!!! Carol W. read more

Was told that fixing a leak in my AC unit would require me to buy a new unit for $10,000-15,000. Contracted another company who fixed my issue for $500. The trustworthy company that I used told me that many places have people who work on commission and only try to up charge as much as they can. Complete scam artists. STAY AWAY!!!!!!! read more

I waited all day for a scheduled appmt for my AC tuneup. I was contacted after 4:00 pm and told the technician was delayed so I could reschedule it which I did. I specifically told the tech that I was not interested in becoming a member for $145 but was charged anyway. Also requested that he give me the part that he replaced on my unit, which my husband requested. He said he could not because it was covered with acid(???) Couldn't he take a picture of it? Odd because he replaced the same part several years ago and gave us the part. Why didn't it have acid on it then? Then they sent me an estimate after I had already paid them $639 for a tuneup and replaced part. I don't trust them. read more

Will was great. He came after hours and was able to get to our home in less than an hour at 8:30pm. Will got right to work and removed a badly backed up drain. We've had this issue before and paid $250 total and Golden West was $405 so that really was unexpected but Will made us feel comfortable with spending the money and getting the job done correctly. There was a $129 after hours fee and that is also more than we expected. Overall the pricing seems extremely high but Will was absolutely incredible at his job and did everything in his power to help us understand the job and what he had to do to remedy the situation. The dispatch services were polite, extremely quick and courteous. I do wish that we were able to get a ballpark from dispatch because I don't think we would have used the service but it is what it is and the job is done and we are satisfied. Pros -covid precautions were excellent -wore protective gear -clean -protected our carpeting -would 100% recommend Will LeGrand Cons: -price read more

We had a boiler issue a few months ago and reached out to Golden West after a terrible experience with a different company and they were great. Had another issue today, and Carlos came out to fix it. They came when they said they would, he clearly communicated the issue and what it would take to fix, as well as providing additional helpful insights and information. Very happy with Carlos and the overall experience, and would definitely recommend! read more

We had them come out and look at our very old boiler. They gave us a quote to fix it. Came out to do this while we were out of town and our house sitter was here. Didn't show the day they said they would. We should have just fired them then! Came out. Tore our boiler apart. Charged us the full amount on our card, despite having not finished the job. We had to call them when we got back because they did not even reach out to us to say they couldn't finish it then. What reputable company charges the card without finishing the job! Had the repairman call us. He said he couldn't finish because we didn't open the wall to expose our main. When, at the initial bid, we had told him we did not have the tools to do it. He said he would do it. Told us also he needed to do a few extra things and he would get back to us that day with that quote. No call or e-mail. We had to outreach again. We plan to take them to court. DO NOT USE!!! read more

Quoted me $3000 for a 1 hour job. I purchased the parts myself for $194. Did the install myself. Didn't take an amateur like me more than 1 hour. read more

These guys are the very BEST! Our pipes are cast iron, and were backing up. We called Golden West because we've used them before, without any issues. Alec, Fabian,and the team came right out and diagnosed our big troubles. They always work with us and do a complete job. We were caught off guard, but they made this as painless as possible and got to us ASAP! They get 100% from us! read more

The other night I was trying to relax with a bath and suddenly there was rain pouring from my living room. Called Golden West and they were able to make a same day service call. Josh and his team worked really hard to repair the cracked pipe and was able to stop the leaking in my ceiling. They also provided a walk through and were extremely clean. Left the house better then they found it. HIGHLY RECOMMEND read more

I've been using Golden West Plumbing for years for maintenance on my air conditioner and furnace. I finally had to replace my furnace this year and Carlos helped me with the whole process with the help of Max and Jose installing my new furnace. I really appreciate the professionalism they provided. read more

Full disclosure that no services were preformed by Great West for me but I'm here yelping because my first contact with them left a bad taste in my mouth. They very well may have great technicians and service. The person answering the phone when I called to schedule a next day appointment was shall we say, combative. I asked a very simple question of whether their service call/trip fee ($89 as of today) is applied or credited toward the estimate given if you decide to do the work. She refused to give me an answer! She kept saying over and over that the technician would give me all that information. And she wasn't very nice about telling me so either. It's a yes or no question, so I took it as a "no" and ended up cancelling my appointment. read more

Better late than never to the review. We had a water heater go over spring break last year and returned to a flooded basement, every home owner's nightmare. We called Golden a West at midnight and Jason arrived promptly and ready to work. He was kind, and trust worthy. He set the wheels in motion for a new water heater the following morning, which was a Saturday, and set the wheels in motion for water remediation and insurance coverage. The process was seamless and relatively painless. So grateful. Needless to say, a few months later when we started to have ongoing issues with our central air, we called Golden West. We had had no fewer than three past AC individuals and companies ghost us, unsure of how to fix the problem. This time, Chris and his team came to the rescue. Service was amazing, prompt and customer centered. They got us all fixed up and we felt as though they were reasonable in terms of cost. Chris's team went above and beyond! 6 months later we could not be more pleased with our new water heater, furnace and AC! They are all more efficient and the ongoing service we get from Golden West is impeccable! Would recommend Golden West 100 times over and as said before, we have worked with several heating and cooling companies in Denver! read more

Two stars instead of one due to the knowledge and experience of the two guys who worked their tails off to try to sell me a new furnace I didn't need and five different line items of unnecessary fixes to my A/C unit. (Confirmed independently by two other companies that I called out afterward and by a third company associated with my condo unit.) Serious price gouging. Big time sales pitch. Steer clear. read more

Long review / story to following - but basically they sent three techs to my house... one of them caused a dangerous ignition issue with my boiler, the second one tried to screw me over to the tune of $2000 (or grossly misdiagnosed the issue the other tech had created), and the third one seemed to be pretty competent and trustworthy. Maybe if you can get Branden it's worth going with these guys, but otherwise - no way. Don't trust the Google Reviews, clearly they have found a way to game that system. I originally called Golden West in August due to an inconsistent ignition issue on our gas furnace / hot water heater. They reported that the full ignition system would need to be replaced ($1200) so we went ahead and did that. However, by the next day it would not light at all. Another technician came and discovered that the over flame sensor had been set off. He reset it and we saw that the combustion was indeed quite explosive. He said this was driven by the fins needing to be cleaned so it could vent properly and that this was going to be a $2000 repair. This didn't quite add up as the explosive ignition had never happened before the previous day's repair. So I sent him away and had another company come the next day. They uncovered that the issue with the ignition was the position of the pilot light installed by the first tech and adjusted it accordingly, charging me their minimum and also stating that the fins did not need to be cleaned. I reported this to Golden West and they refunded me what I had paid plus another $200, although I was certainly left questioning if the $1000 I had paid at this point had actually been required (especially after they told me that that tech wasn't really a boiler specialist). At least at that point our boiler was not explosively igniting but before long I noticed the original problem was back - the pilot light was not lighting consistently. Since we were back to the original issue, I had Golden West come back to fix their work, but insisted on a third technician because I didn't trust the other two. He made a slight adjustment to the pilot light gas pressure and now the issue seems to be fully resolved. This one actually agreed with the tech from the other company - there was no way that the fins were ever causing explosive ignition. read more

They show up quick and the work quality is solid. They cleaned up nice too. Went to some trouble to get me what I wanted finish-wise. Now... Hold on to your wallet, and take notes when they give you the estimates. Do NOT buy the maintenance free water softener - it's a scam. Magnets? Really?!? Also, all the 5-star reviews for them appear to be written by the same person (check it out). $2900 for a water heater install with expansion tank became $3200 on the final quote (then down again when I mentioned it). $1450 for a new bathroom sink/faucet. Next time I'll look for alternatives. read more

Anthony was great! He showed up as scheduled and gave me an honest review of the work my boiler needed to be safe (turns out it was a simple part replacement that had been leaking). I plan to move forward with them and will report back when the work is completed! read more

Never even got to the service call. Made appointment 10/28/20 for 11/3/20 with Ally confirmed time and details. Called to reconfirm on the day I made the appointment after scheduling time off of work to meet their Tech. Ally failed to book said appointment and lost my business. Unprofessional and lame. read more

I had Golden West Plumbing come out to snake a drain. The plumber quoted me $6200 to install a "two way clean out" (without even attempting to clear a clog in my drain) as a "temporary" solution or $12000 to replace all of my pipes as a "permanent solution". I was confused because I didn't understand how this would address the clog in my drain. The technician left after I paid the $99 after hours fee without fixing anything. I had another company come the same night (2 hours later) and fix the problem for $600! I always support local businesses when I can, but not when I'm getting scammed! I would recommend RotoRooter over these guys! They'll save you $6,000! read more

Brendan did a top notch job! He diagnosed and repaired the furnace issue during the service visit to my rental home in Arvada on a Friday before a cold weekend. I know I got lucky and that's not always possible but I appreciated it. He also helped my renter to show her how to use the thermostat and replaced the battery. The price was high BUT I know how hard it is to find people who know what they're doing and can fix the issue the FIRST TIME. Especially on a Friday before a cold weekend when I have renters with a young baby. Brendan worked hard to sell me the job and also the annual membership for maintenance and pricing. I know he probably has to sell the repair and the program every time and not many people will pay for it and I know how hard it is to do sales at the same time have the technical skills. I respect his hard work and capability so I paid a premium price for the job and signed up for the annual program as well. Sometimes with service contractors, I pay them to come out multiple times or I have to get different people and pay them for each visit. So I am happy to have a company that can solve my furnace issues and also plumbing and electrical issues. All the other contractors are so expensive as well and at least Brendan worked hard to prove to me that he was knowledgeable and it meant a lot to get the work done on such short notice! read more

Buyer Beware I had them out to do warranty repair on my AC. I verified with the Distributor my warranty covered parts and labor and Golden West was an authorized service company for Goodman AC repair. When the tech arrived, i discussed the warranty with him, he called the distributor on speaker phone and I heard them verify to him parts and labor were covered. They even told him NO FEE to the homeowner. After an hour he tried to sell me a generic fan motor from his truck but it would not be covered and wanted to charge me $1100.00 I said no, so he told me he could go to the distributor in Denver and get the Goodman motor but would charge me for time and labor at $1110.00. I asked him to leave and he still charged me $189.00 for the "service call." read more

This company is guilty of blatant price gouging. They tried to charge me $350.00 for a 20 minute repair to an outdoor copper pipe using a $3.00 part. When I went to pay, I authorized a $150.00 charge to my credit card. This company waited 2 days, then used the same credit card and charged an additional $197.00, a payment that wasn't authorized. This is fraud and is illegal. When I called to speak to a manager, I was told I could leave a message and they would call me back. Nobody ever called me back. Scam artists when it comes to billing practices! read more

Rico did a great job. However, the price for the service he completed was significantly higher than what was quoted by Brother's Plumbing. Once Rico was there and completed the diagnosis for the work, it was too late to go back to Brother's Plumbing as the diagnosis had a $175 price tag. This was applied to the total cost for the work performed, however, it cost us an additional $186. We did contact Golden West requesting they match the price quoted by Brother's Plumbing for the same work but they refused. They were a "preferred vendor" recommended by our realtor who will be removing Golden West from that list. read more

I have had mixed experiences with these guys. While I appreciate having a company who will (with the subscription plan mentioned) provide 24-7 service when needed. I don't appreciate the high prices and continual up-selling. Every call begins with "how old is your boiler" and continues to try and sell me a new one. The annual maintenance isn't a complete cleaning and again they spend more time trying to sell me improvements or point out things that might break. Twice I've had to have them come back when I've had a problem. Neither time was my problem resolved in the first visit. The first time it was a fairly complex problem and replacing multiple components everything was good for 2 seasons. Shame on you Golden West. The next time it was a fairly simple issue that should have been caught weeks earlier during that annual maintenance process, the tech miss diagnosed the issue, suggested it was fixed but within hours no heat in one zone again. We pulled out the space heater because it was a holiday weekend and didn't want to be disrupted waiting on incompetent technicians. I had them back the following week and after a "discounted" 1300 repair we have heat in all zones again. SHAME ON ME for continuing to trust these incompetent overprice high pressure sales people. I'll be looking for a more technically competent service oriented service provider next season. read more

Tried to charge me almost $5000 to fix a thermocouple and another part that technician said was not working on my steam heat system in my home. I told him no and paid his calling fee of $89. When I could finally get my regular plumber to come over he fixed it for only $172. All I needed was the thermocouple and my system is now working. Do not use this company. So very dishonest. read more

This was the worst service ever. The technician left a hole on my wall and did not put the shower handle back as it was before he arrived. The shower was working. The only problem was that the handle was spinning. And your technician said he had never seen that Delta cartridge before and didn't know how to make it stop spinning. Yes, my boyfriend put the new cartridge and it didn't stop spinning. That is precisely why I called a plumber. This plumber knew nothing. He kept saying that the main valve would shut the water off after it was turned off but even though the flow of water had diminished, the water kept running and it never shut off. This is unacceptable. He even suggested that I put a picture to cover the hole on the wall. This technician knows NOTHING about plumbing and left a mess before leaving. read more

Had an issue with a broken faucet that required us to turn the water off to our four unit building. Called late at night to schedule first thing in the morning, technician said it would cost $1700 to fix and gave us the hard sell on buying a membership rather than addressing the pressing issue. Long story short, I have a tenant who is a contractor and I called him out of desperation. He fixed it for $8 in parts for me. These guys are downright criminal in pricing. I've had people try to take liberties when we've been in a pinch but this is going way too far. Look elsewhere. read more

Believe the negatives. "Bill" took my call, and said it would be $189, since it was a holiday (New Years day). Well, a clogged main line doesn't care what day it is, and we needed to be able to use the water, so I agreed to pay twice the price I would have normally paid with my regular company, had they been open. Then the tech, "Phillip", shows up, and says it will be $326 just to run the "snake" machine, along with the $189 service charge! This is stunningly ridiculous: $515 just to snake a main line. Won't be calling them again, and recommending everybody avoid them. The plumbing, heating and electrical businesses in Denver have just become vultures taking advantage of people. Avoid this one unless it's a true emergency. You're gonna pay through the nose for it. Update: They came out on Monday (1/1/2018), and today, Friday (1/5/2018), my line is backed up again, and they won't warranty their work because they detected roots. $515 for a half-@ss job. Zero stars, not one. read more

Worst experience ever. Do not ever use these dishonest clowns. One of our showers would not turn off. It was Christmas Eve and all of the hardware stores were closed. We called these guys and the technician arrived promptly within the window promised. This is where things got bad. I should have known something was wrong when he walked through the door because his body odor was so bad we could barely keep from coughing. It smelled like he had not showered in days and we could smell it even after he left - first indication of the lack of professionalism. But whatever. I can deal with that. What I can't deal with is the dishonest up selling that happened next. He went up to the shower and did not even inspect it. Didn't look at it with a flashlight, didn't turn on the water to the house to see where it was leaking or anything. Apparently he has x-ray vision and could diagnose the problem through the wall just standing outside of the shower. He must be that good. Then he said he had to go to his truck to write up some "scenarios" After about 10 minutes he came back with a piece of paper where he slowly revealed different doomsday scenarios that we might be looking at even though he had not done anything to look at the faucet. Of course it started out with the shocking worst case scenario of $2,000, but only 1,600 if we signed up for their subscription service which included furnace cleaning. Huh? The rest of his pitch was little more than aggressively trying to sell me this subscription service which I suspect he gets commission for. He kept coming back to discounts on furnace cleaning. Hello it is Christmas Eve and I have a leaking faucet and now I have this guy with horrific body odor trying to sell me subscription services not even listening to me. He finally gets down to the bottom line which was a $400 charge on top of the hundred and thirty I had already paid for the service call. He said this was for the faucet cartridge. I told him that is what I already suspected and had looked it up online and saw that the part was $30 and installs in seconds. I asked him what the 400 was for and he said it covered the "warranty and his testing." I asked him to leave at that point. We limped through Christmas day just fine. This morning I went and bought the part for thirty bucks and from the moment I walked in the door two when I had the water back on and checked for leaks it took 8 minutes. This was going to cost me $400 from these guys. Subtract the $30 part and even if I generously say a total of thirty minutes at my house, which is very generous given that he spent more time trying to sell me a subscription service than he did looking at my faucet, and you're over $700 an hour. Oh and the part is warranted through Moen and they have a free helpline if you need any assistance. read more

DO NOT TRUST! The technician was friendly and competent; the pricing is abusive of customers. My father owns a heating and cooling company so I have worked on furnaces and air conditioners all my life. I recently moved to Denver, bought a home, and am not as familiar with swamp coolers. My swamp cooler is 3 years old, I needed to get it prepped for the summer. I read the manual, removed the cover, cleaned the pads. At the point I needed to connect the water line decided to hire out to ensure it was done correctly my first time. Golden West quoted $198 to open for season vs. others (the original installer) at $248 for both opening and closing the cooler for the season. GW said closing would be an additional $198. The weather is heating up so I reluctantly decided to bite the bullet and go with them. When I asked, the technician let me know that the website coupon claiming "$50 off Any Work Performed" wasn't available for this service because this was already a "special price." Laughable, false advertising. He came out, performed the same tasks I did in addition to attaching the water line solenoid valve (4 minute process). He stopped when he couldn't find the outside water line valve, which I assume the previous owner of my home took with her. He said he would need to charge me $150 for the part, which is available in any hardware store for $8 - $10 (it's a Brass Evaporator Cooler Valve, 3/4" NPT Female). That's a 1500% markup for the part. I told him that was unacceptable, and I couldn't believe they ask that of people. He mentioned people pay it, the value of Golden West is their availability, not their price. He removed the solenoid valve when I declined the $150 for the part. He was here a total of 12 minutes before speaking with his office about the situation. They decided they'd cut me a deal on this trip and only charge me $189. That's basically $189 to connect and remove the water line solenoid valve at the bargain price of $945 per hour. No thanks. I let him know I would not be paying given how absurd the thought of this was. I spoke with the office, they decided to remove the charge and put me on their do not service list, which you can guess was a what I decided to do with them as well. The technician did his job, was friendly, I have no complaints with him. My complaint is with the business practices of Golden West, taking advantage of consumers. I highly recommend saving your time and $$ by looking elsewhere. read more

Awful place. Used this company twice and was screwed twice. Had a friend who is a master plumber recently move to town and I showed him my invoices. Said I was overcharged 3x the normal rate for both jobs. Too many other great options in Denver to use this company, please don't let them scam you by showing a "book" with the fees. This means nothing! Also, tried talking me into services that I didn't need and would've been thousands more. Unreal... read more

If you are a woman or look like you do not know about home repair, prepared to be fleeced by Golden West. After experiencing problems with the heater called GW to come and inspect the problem. We were originally quote a price of $389 for parts and labor for the replacement of the heater ignition. We were also told the motor needed to be replaced. Called a 3rd party with familiar with the heater and found out the motor had previously been replaced the previous year and was experiencing no problems. After telling them their services were not needed, bought the ignition for $22 and spent 10 minutes replacing it. Total savings was $367 by not listening to Golden West. Avoid Golden West at all costs. read more

I too feel I was ripped off by this company. I had them out to look at my swamp cooler last year. It had always worked fine, no problems at all. But, I decided I should have someone come out and clean it and get it started for the summer. Out of the blue, they found all kinds of things wrong with it and before I knew it I had a $600 bill. They started out at nearly double that, but kept calling their boss and finally said they would offer me a deal (for only $600) if I did the work that day. I knew I was being scammed, but needed to get it up and running and it did need cleaning. I also had them put in a second pump which circulates the water more often and keeps it cleaner. After paying the $600, I had to call them back twice because it kept leaking. This year, I started it up myself and there was a valve on a tray I thought they had installed the prior year that was dripping. Water was also pouring out of the unit onto the roof because the float wasn't positioned properly in the tray. So, I called them out again hoping they would fix it at no charge because I had paid so much to them last year to clean it up and get it in good working order. The guy ended up telling me that I needed a new float (a part he wanted to charge $186 for that I could get at home depot for $15), plus labor -- but he would give me a deal for $200. He said that float was causing the leak, not the gasket. I told him I wasn't going to spend that kind of money for a cheap little plastic float, and he got irritated and left. I bent the float myself to position it correctly, and the leak stopped. I'm going to have my neighbor replace the gasket in the try to stop the small leak, which will probably cost me $25. This is one of those companies that tries to get your business up front with super nice, clean cut, helpful staff to gain your trust, then they scam you into thinking you need to spend a lot more money than you really do. Their demeanor totally changes when you tell them you are not interested. Stay far away from this company!!! read more