Where do I start on complimenting and giving my reference for this outstanding Costco vendor!! From Debra Saheb, the lady at Costco that I talked to about the Lennox product and the company that would do the work if I selected them for my project - - Cooper Heating and Cooling --the lady who answered my phone call and made the appointment for my estimate, Terry Cannon the gentleman who first came out to look at my existing furnace and boiler and estimated the project cost, Steve Altman, who handled the project paperwork and payment arrangements, Leslie and the other administrative staff to the absolutely fantastic installation team of Mike, Matt and Justin --- I have never worked with a more professional, honest, thorough, caring, dedicated, detailed, and just "nice" group of people. I I was in a professional field for over 40 years. I have worked with vendors, contractors, employees, etc and I was really scared about replacing my 50 year old completely dead furnace because I have seen some good companies over the years and some really not good companies. In today's environment where all companies seem to be truly swamped with work -- which is terrific - companies can cut corners, throw out numbers not really caring what sticks, they can employ sub contractors - etc. Cooper Heating and Cooling our of Broomfleld Co does none of the above! They are honest in the estimates, determine what round peg will work best for this round hole not try to force a product because that what they sell like one of the companies that gave me an estimate did. Not shoot high on their estimate or like another company try to low bid but then everything was an extra "option". The are complete in their paperwork, when I had questions they were prompt in their replies - just completely 1000% great all around company! And they all enjoy their jobs - you can tell when people like who they work with each day and the work that they do -- and when people don't. This speaks so highly for the owner/s of Cooper Heating and Cooling. But it all comes down to the installation !!! Mike the lead installer, Matt and Justin were absolutely fantastic to have at my home installing my furnace !!! They worked together seamlessly - you could tell they enjoy working together. They were professional but friendly, detailed and took so much pride in making sure that every single component worked together well, was exactly the right piece, (I'm on propane in a little bit of a rural home) and that was absolutely no problem. It was a long hot day - and very dirty since my old furnace was so sooty and probably a miracle it didn't burn my house down. They just simply love what they do and just went over above and beyond in making sure they kept me updated on their progress, when they needed to shut off the water, they gave me plenty of notice so I could be prepared, they shut off the propane, and then relite my hot water heater for me without me even thinking about it. Justin showed me how to set the thermostat and answered all my questions. I love it since I am old school it is the "keep it simple" thermostat - they have others for those who like to program things but I asked for the "easy" one!! I went into the crawl space and Matt showed me exactly how everything was put together, explained everything about the pressure gauge, the condensation drains, showed me everything and explained it where I could understand it!! They have an outstanding warranty thru Lennox and Cooper Heating and Cooling and I am going to have them maintain it - each year. They made sure everything was clean and neat where they had worked and let me take pictures of my dear old furnace as they hauled it away to be recycled. They are also a green company !!! Just simply outstanding young men!!!! So - I know this is just a little short of a thesis - but I truly can't recommend this company high enough!!!! Since they were thru Costco that was my first secure feeling about the company - although to be sure I did get two other estimates just to compare. Their pricing was the best and although I don't do "low bid wins" in this case it was. So "thank you Cooper Heating and Cooling", thank you Lennox for your product which a lot of it and the components are made in the good old USA, and Costco for only having vendors who even exceed your own reputation as a great company !!! (I've also bought a home water softner and drinking water system thru a Costco vendor! I was equally impressed with them) So Thank you !!!!!!!!! read more

I am very satisfied with my experience with Cooper Heating and Cooling. I asked for HVAC installer recommendations at my work, and six of the ten recommendations that I got were for Cooper. I purchased a furnace, air conditioner, hot water heater, and humidifier, and I have been very satisfied with the Lennox equipment that they used. I chose Cooper because of their affiliation with Costco, my impression that because of that, they would move heaven and earth to make sure that I was satisfied, their slightly better price, and the appearance that they have an unparalleled level of resources to get the job done. Also, their lengthy guarantee put me at ease that if there was a problem with the system, or if it was incorrectly sized, they would correct it for free. I ask a million questions, and Drew is a great salesperson who answered them all and helped me ramp up my HVAC knowledge so that I could be sure I was making the right decisions. He sized my house properly and recommended the right system. One of Cooper's key differentiators is that they have a level of resources that no one else does. The other providers I interviewed would take 3 days to do the install that Cooper did in a single day. When the Bradford White 50 gallon water heater that they installed wouldn't light up, they simply pulled it and got additional staff to bring in a second one. When one of the crew became ill, they just made a call, and multiple people came to replace him. Nothing was going to delay or stop Cooper from getting the job done. Thanks to my install team (Zach, Bobby, Guy, James). In the days after my install, I noticed that the fan never stopped blowing. I called in and was put in touch with a tech who troubleshot it with me after hours. We determined that it needed to be looked at in person, but I felt that it was fine for me to leave it to the next day (he offered to come out that night if I wanted him to, even though it was 9:30 pm). The gentleman who was dispatched the next day found the trouble right away--two wires had been accidentally swapped, and I haven't had any problems ever since. I should also say that I insisted on keeping my Nest thermostat, which even though it is not the Lennox thermostat that Cooper usually supports, they had no problem with me keeping, and they were able to run special wiring to support it, and configure it and show me how to optimally use it with my new system. Another great part of my experience was dealing with Jason the plumber. He reworked the water intake pipes to my house, which were corroded and had inferior valve work. He did a great job, was very generous and flexible when it came to scheduling times to meet, and was really excellent to work with. Lastly, I really appreciated Brooke, Melissa, and the rest of the staff with whom I spoke to schedule appointments and who called me to follow up and get feedback. These are all great practices and were much appreciated. A few times, I got too many calls and it became confusing, but I think that while there may have been just few kinks to be worked out, the overall customer service spirit of Cooper is excellent and right on Target. Thanks, Cooper Heating and Cooling for all of your hard work and ongoing support. You have turned me into yet another satisfied customer who is recommending you to his friends and associates. read more

When our air conditioner stopped working recently, they were the only company to answer their phone on the weekend so we could set up an appointment to have it looked at. Charles was friendly, knowledgeable and was straight to the point that we needed a new air conditioning and heating system. Since, it has been so hot out recently, he called his home office from our living room and was able to have a sales person come out to our house the next day. Drew (sales person) was very friendly, knowledgeable and professional while taking his measurements of our home, observing the space available for the new system and presenting our options. We were a little tough on him since we know nothing about this industry, brands, and had read a couple of negative reviews of their company on YELP. He addressed all our concerns with honesty and frankness that were very much appreciated. He explained what we needed and also what we didn't need, but with our lack of knowledge we told him we wanted to call a couple other companies in the area for bids first. He was very professional about that and understood our position. After calling several other companies only 1 of which even answered the phone and finding out that they were at least 3 weeks out on installations, we called Drew back to see what he could do. He said there had been an opening for the installation crew and that he could have our system installed the very NEXT day! We told him that sounded great. He then called later in the evening to let us know that the system we had agreed to purchase was actually not in stock, but instead of making us wait, he upgraded our system at no additional cost so that we could still have it installed next day. The installation crew (Derock, Dustin, Andre, and 2 other guys) showed up at our house at 9:30am the next day and were by far the most professional group of people I have ever had working in my home. Although, young looking, Derock the head installer was extremely professional and knowledgeable. All of them were respectful, professional, and as unobtrusive to me and my one year old son throughout the day as possible. They were also very conscientious about keeping the door to our basement closed after each time they had to go thru it in order to keep my one year old from falling down the stairs. They cleaned up every mess they made in doing their work and honestly left the utility room in our basement cleaner than when they arrived. They worked so hard all day! I was very impressed. They even replaced the baby gate they had removed in order to move equipment without any prompting from me. I was even more impressed at the end of their very long day (after 7pm) that Derock took the time to explain how the new system worked, how to keep it maintained, and all the bells and whistles on our new thermostat. He even offered to come back out and explain it all again to my husband since he was out of town. I don't usually write reviews but this company really went above and beyond for our family. And with their 24 hour service line (answered by an actual person), 2 year parts and installation warranty, 10 year equipment warranty, and service plan that includes free maintenance during the first year, they have earned customers for life. Thanks guys!! read more

My furnace quit working a couple of months ago and i was able to have a company come out and get it working. The technician pointed out several valid issue with my current system and I decided to start looking for a new furnace and AC system. I received several quotes from companies and was all set to pull the trigger when I was coming out of COSTCO and noticed that they had a deal fr HVAC equipment with Lennox as being the brand they sold. I had another quote from a Lennox dealer so I knew i would be comparing apples to apples. I contact COSTCO to have the Lennox dealer contact me . Cooper was the dealer and they explained that they had been the COSTCO dealer for quite a while. They are also a pretty large dealer on their own. The salesperson came out and they spent quite a bit of time going over the different options and which options would be worthwhile and which not. Since I have a high demand for AC he stated that a 2 stage unit would not be worth the extra cost since it would be running at the higher level virtually all of the time. I was surprised that given the higher installation cost that the 96% furnace and 80% were just about the same cost. This was due to rebates and incentives. The idea of actually being able to lower my heating cost was very tempting. An even larger incentive was the fact that it would make it a major plus when selling my house over other houses with a lower efficiency furnace. When the day came to get it all installed a total of 5 people came out to do different parts of the work. two electricians arrived first as they needed to install a new disconnect as well as move the wiring for the furnace they introduced themselves and i showed them the workspace. Shortly after that three more HVAC people arrived i showed them around and they set off to take everything apart and remove the old system. Several hours later I had a new system all working they were very thorough and even ran a new wire to my thermostat. I believe the old wire may have been fine but I assume they did not want to inherit a problem from a wiring issue. When they were done they walked me around all of the work to make sure there were no issues and that I understood just what they had done and the importance of not covering up the air intake or exhaust for the new furnace. All of the work areas were cleaned up and in the past few days i have been able to test both the cooling and heating. Both work fine and they outside using is probably about 1/2 as noisy as the old. The difference is we can sit outside and you do not even notice that it is running. Before it was a background whirrrr. Pricing wise Cooper was a little less than the the other quote, but COSTCO offers a 10% gift card covering the purchase price and during the time I purchased mine they added another 5% for a total of 15% . This set my discount with the COSTCO rebate to about $1900.00 making Cooper a no brainer. I was also able to sign up fr a credit card with a nice sign up bonus for a 10K purchase within 3 months. So I was able to leverage the COSTCO rebate 15% in a gift card, 2% cash back each year and my credit card sign up bonus. The COSTCO membership will more than pay for itself with a purchase like this. read more

Let me just start by saying that I have always HATED having to contend with who to trust to service/fix our furnace and AC. The thought of wading through the hundreds of companies and randomly picking one just makes me cringe as it seems that everyone we've had out previously has some differing opinion of what's wrong, which manufacturer is better than another, etc. I have always hated the whole process in its entirety! That is until I engaged with Cooper Heating and Cooling after stopping by their booth at our local Costco, to have them come out and provide us a free estimate. A few months ago we had our 14 year old air conditioner go out and I looked to neighbor recommendations for repair. After receiving an estimate from a third party company of $1,000 to repair our existing unit which has had other issues over the years due to what I believe to be improper installation, I decided to start getting estimates for replacement instead. And again who do you trust to install it properly with so many to choose from?? After a few different estimates for system replacement from a couple of other companies as well as a friend of a neighbor, we decided to go with Cooper Heating and Cooling. This is the exclusive company that Costco does business with for its members. (Come to find out that there were some rebates and extended warranties on the units as a Costco member perk.) Jim Reynolds was our advisor, and we liked him enough to decide to replace our furnace at the same time - which I wasn't really considering to have done. But felt it best to do based upon our furnace being 15 years old, the information that Jim provided us and more importantly the peace of mind knowing that our entire HVAC system would be properly installed and sized accordingly based upon our model of house. Cooper was the ONLY company out of those that I entertained receiving replacement estimates from, that did a heating & cooling home analysis of our house and measured our existing cold air return system and main trunk line. Come to find out that our home builder actually didn't have a large enough cold air return drop installed in our house. Cooper fixed that for us - and all at no additional cost. Dan and Manny were the installers on our job and I couldn't be more impressed with their thoroughness, willing to answer all questions that I had during the install process and even taking the time to walk us through the operation of our new Lennox thermostat. The other companies/individual that were out to provide replacement estimates just looked at our cold air return grills on our main living level and said that we had enough. (Again, who do you trust?) I have now learned throughout this experience that Cooper is the one to trust. I have and will continue to recommended them whenever the opportunity presents itself. read more

Cooper replaced our Furnace and installed A/C in our house over 15 years ago. Been absolutely pleased with the product and service. Had to replace one minor circuit board of some sort 3 years ago and that is it. We very recently purchased a Hot Tub and needed the electrics installed. We were aware that Cooper now has an electrician in house. We called and sure enough they could help us out. Dwayne (Lead Electrician) and Andy (Apprentice Electrician) came and gave us an estimate for the wiring for our tub. We accepted the deal and they came out two business days later to install the necessary wiring, fuse and GFCI switch. Both men exhibited terrific situational awareness. They wore booties when transiting the house, and treated our house, patio furniture and new tub with care. They were more concerned with the aesthetics of the installation than we were and coordinated closely with us on how we might want it to look. They pointed out things we never considered and made it look very sharp upon completion. But who cares how it looks... how does it work? Well, the breaker popped in a week. Wouldn't reset. We called the Hot Tub guy and he blamed our electrician. So we called Cooper. Dwayne and Andy came back out, expressing regret that we were having this frustration. Dwayne flat stated he could have made a mistake, but really didn't think so, but he wanted to get our hot tub working for us. So he and Andy set to work on changing out the breaker and the GFCI switch. No charge for the visit or new equipment. Popped again two hours later. Called Spa guy and now pretty much insisted he come out and take a look. He had unkind words to say about our electrician, wondering why we would use an electrician from a Heating and Cooling company..... And then he discovered that our tub had a pump with a short in it. Spa guy replaced the pump and now everything works fine. Spa guy was uninterested in apologizing about his disparaging comment regarding Cooper electricians. So, to answer his question, why did I choose an electrician team from Cooper, a heating and cooling company? Because I trust them. Because they are honest. Because they treat my family and my property like they would treat their own. Because they communicate well. Because they genuinely want us to be happy. Because Dwayne and Andy are kind, personable, humble and polished professionals who earn your trust and respect. read more

Ask for Lee! He's patient, methodical, experienced, calm, and just a nice guy! Whatever Cooper is paying him, it's not enough! Luke Cooper - Give the man a raise! I've been troubleshooting an E225 error on a 10 year old Lennox furnace (originally installed by Cooper/Costco) since last fall. The problem really started around 5 years ago, but was very intermittent. I started seeing the issue much more frequently last fall, but it was extremely inconsistent. I'd already had Cooper out a few times and they always wanted to blame the problem on a blockage (mostly leaves) in various parts of the system. To their credit, they did pull leaves out of the unit each time and it would temporarily fix the issue. When the problem persisted, I would remove the leaves myself and eventually decided there was a bigger problem. I researched the issue and replaced around $1k in parts (inducer motor, pressure sensor, and a couple small hoses). Still the problem persisted. On the recommendation of a friend, I called another company (Mesa) and they were truly worthless. They wanted to charge me $1,500 to clean out my vent line. I told them to get out of my house and did it myself for literally $15. This resolved the issue for a few weeks, but it came back. I finally called Cooper and asked them to send out a senior tech. Fortunately for me, they sent Lee. He listened to me patiently and agreed with all the steps I'd taken thus far. He didn't try and blame the problem on leaves or some other BS. He basically picked up the troubleshooting from where I stopped. I was really worried he was going to try and redo all of my work. He didn't! Long story short, it took 4 visits, but Lee got it done. He methodically stepped through all the systems changing one thing at a time and waiting for the problem to happen again. This was painful, but the only way it was ever going to be properly fixed. Every time the system subsequently threw the error, he came back out and patiently picked up from the last step. The ultimate problem was an air leak in the plastic box that houses the heat exchanger. He replaced it and the system was finally fixed! Had it not been for Lee, I probably would've just replaced the whole furnace. All together, I ended up paying Lee around $1k. A new furnace would've been at least $10k! Well done and thanks, Lee! read more

I normally don't put out 5 stars, but i have to in this case. My wife insisted that we take the advise of another company and install a high efficiency boiler. It wasn't really necessary but we did it. The 'green' company did it wrong. Well, they installed the boiler correctly, but the bleed valve was closed. For three winters, the pipes banged keeping the toddler and the mom up at nights. I have had this house for awhile and have used a number of companies trying to find someone honest. My go to company was bought out and the new owners are sleazy. The independent guy had great reviews but he couldn't get it done and the pipes kept banging. 3 opinions later, the problem was still not fixed. Perusing Yelp, I saw Cooper was loosely affiliated with Costco, so I thought we'd give it a shot. Cooper sent over Arnold. He quietly stepped into the boiler room, flipped on his mega flashlight, and diagnosed the issue in less that 5 minutes. I would have been pissed at wasting 100s of dollars with other companies but Arnold was calm and thorough. He adjusted the culprit valve and one other temperature setting on the boiler to ensure there wasn't a problem. This took him all of 10 minutes. Arnold then hung out for another 30 minutes waiting for the boiler to cycle several times and get noisy. Well, he fixed it. Two little cold spells and the wife and little one never woke up to banging pipes. Cooper is now my go to company for heating and cooling. I hate throwing money away to bad service repair. Thanks Arnold for maintaining my marital bliss. read more

This is actually a mixed review. Cooper installed a new Lennox furnace and air conditioner in early June. The A/C worked great during our very hot summer months but we had no reason to use the furnace until early October. At that time we had multiple issues with the heat coming on but stopping too quickly. The first technician changed a part that he said was for a lower altitude installation to a higher altitude one. This did not solve the problem. The first technician came back to switch out the thermostat which we didn't like anyway since the characters were too small to read and a second technician came out also to check on the first tech's work. The same problems ensued. Now they sent out a quality control specialist and he found the issue immediately. It was something that the install team and/or city inspector should have found (the slope of the exhaust piping was not draining). The QC technician made a temporary repair and now we have heat as we should. He set up an appointment for several days later and he and his partner made all the permanent changes, tested and made some minor changes for more efficient operation of the furnace and A/C. They also set up a furnace filter rack for me that makes it easier to change filters. I was very impressed with their dedication and desire to ensure my complete satisfaction. So I give the install team 2 stars, the first two technicians 2.5 stars and the quality control team 5 stars. I don't know if I should post names but Greg and Corey of the QC department were fantastic. read more

AAA++++ Rating for sure! Outstanding! Exceptional! We just purchased and had a new furnace installed. From the beginning to the final inspection, it was an outstanding process with the highest quality of customer service. Blaine came and walked me through the options and made recommendations. He was excellent, professional, courteous and not pushy at all like many salespersons. Greta working with him. The install was incredible! Dion and Chandler are two exceptionally professional installers. They were on time, went straight work and they kept me posted through out and answered every question with a smile. As they were going out, the unit began to squeak just as they were loading up the truck outside. I called them back in to listen and they diagnosed the issue, pulled the fan, tightened and adjusted and--- voila - no squeak and the perfect furnace. Dion explained that occasionally units may come with fans that may need to be adjusted and tightened due to shipping handling...and if that was not the case, they would replace the motor immediately. I cant speak highly enough about these two professionals. In 2015, they installed a new Lennox AC system and have serviced it ever since. Barrington is the name of the tech whole annually services our system He is incredible as well and exemplifies the standards established by Cooper. Last, I received 4 bids including this one and they were the best price with the best warranty. Thanks to the Green Team for all they have done for us! read more

First it should be said that the employee who came to fix the boiler was great ,knowledgeable and friendly. The bad review is not for him but the management of the company . After I called to schedule an appt for a service call I went online to the company website. After reviewing the info we decided to join the "Green Club" as we were looking for a one-stop company that could do many home services. I called back later and she said no problem (olivia?)once the work was done we would join. Well, that didn't work out and once the work was done (which was longer than we expected as he did not have the part on the truck and had to order it) we were told the website info was incorrect and also that it was too late to join now in order to get the service charge included as part of the club so that we would have to pay the $79 service call plus the $1200 to fix plus the $129 to join. They now said (brooke?)we would have had to join when the employee was on-site. How could we have done that unless the technician asked us onsite if we wanted to join? Then Kevin finally said we could get part of what was advertised on the website but not the $79 service call that is also advertised as being included in the Green Club. Anyway there is much confusion with this company and clearly there are some management issues and a disconnect with the customer. As a side note the website still contains false advertisement. We thought we had finally found a one-stop company and instead were very let down. read more