Had to print out a paper today, the gentleman who helped me was super helpful and even let me…read moreborrow scissors to cut the paper exactly how I needed it. It was also a very quick process and only around $2. This was much smoother than my printing experience at other places like fed ex! (Not sure of his name but a younger Hispanic male)

This is my home based UPS its not even by my house we just enjoy this location. They also have a…read morenotary on site for any signing needs. There is a small parking lot in front and they are extremely fast. They get customers in and out and are so polite with my millions of questions. I would say they are reasonably priced with sending out packages and purchasing products. They help with exactly what you need and go above and beyond.

Service is outstanding! I come here whenever I need to ship anything to family in Mexico and they…read morealways receive the packages on time and in great condition. The staff is friendly and helpful.

Had a document shipped from overseas pending pick up at this DHL partner location in Burbank while…read moreon the road to get there before they're closing time of 6 o'clock I realize that I wasn't making due to traffic and was gonna be arriving about 15 minutes past, call the number spoke to a very nice lady by the name of Mary who gladly assured me that it is OK she'll be waiting for me to arrive after closing hours which she did and I think her very very much. Nowadays smallest things are sometimes impossible to ask of people without getting declined and it was nice to hear not to rush while driving on the freeway to pick up an important document that was time sensitive. Thank you, Mary. Great customer service. I really appreciate it.

Sam was awesome! I reached out via text message and she responded right away. She was willing to…read moretaken an appointment but then offered up a same-day appointment time which I took her up on immediately. Sam was professional, quick, thorough and kind. I needed two notary signatures / seals for a Durable Power of Attorney document, and a Medical Power of Attorney document and Sam was able to do both without any issues or hiccups. When she was finished, I asked for multiple business cards of hers so I could refer future friends and colleagues in need of a notary to her in the future. Additionally, if you're in Burbank and you need a traveling notary she will come to you (provided she's at home in Burbank as well) for a mere $40 extra fee on top of her per page notary fees ($15 per page). Thank you so much Sam for squeezing me in to your day on such short notice. I really appreciate it! All the best!

Samantha was amazing and made the process quick and seamless! She responded quickly and offered to…read morefit me in the same day, and when I asked if we could make an appointment, she was open and gracious and found a time and day that worked great! She's incredibly friendly and professional and had everything taken care of in less than 10 mins. I cannot recommend her enough and would absolutely go back to her in the future if needed. 100/10!

There's usually never a wait or a short one if that. A plus is my fur babies are always welcomed…read moreand received very sweetly :) Service is always good :)

It's very easy to come here and drop off UPS packages on my way home. They also have printing…read moreservices and shipping supplies. There is a small parking lot in the back and some loading spots directly in front on the street. There is both a front and back entrance. There is also a little kiosk to scan and drop off packages which I have used before when the line is really long. My only negative is the workers cannot help with any lost packages, even if originally dropped off there. you have to call the main customer service line and sometimes even then that is not helpful.

Chuck helped with my live-scan and he explained everything so thoroughly. Make sure you email them…read morefor an appointment (they are very fast to respond) and the whole process took less than 10 minutes. The price was the most reasonable out of everywhere else that I had called and it was very worth it as there was no wait and the whole process was very pleasant. I definitely recommend them!!

I highly recommend City of Burbank Live Scan. I needed to have live scan and sent an email to get…read morean appointment. Chuck Bishop responded the next morning with an available time slot. Great Service! I went in and Chuck recommended some options. I called the agency and they said YES, you can combine them. Excellent service with a knowledgeable staff!

This was the easiest service to arrange! Thanks Rachel! The…read morenotary showed up at the hospital, which was urgently needed. Im so thankful for the speed and reliability of service.

This was such a bummer. We needed a mobile notary service, called and was told to text the number…read moremy info. We texted around 8am with our details and requested "this evening at 7:30pm". and I was told I was "confirmed". I told her we had pets and to let me know if I should put them away, she said "we love animals!" So far, so good. We scheduled dinner so that we'd be done right at 7:30. By 7:44, no one had showed up. I texted to ask if they were still coming, no response. It's now almost 8:30pm and they still haven't responded. It's wild that of all services, a mobile notary would completely ghost you. These are time sensitive documents and I'm just really disappointed in this company. Will not be using again. Amended. Rachel reached out to remedy the situation and went above and beyond to fix it. Had to amend this a second time. We rescheduled to the next day and we got ghosted again. I just can't rightly give this place a positive review, and would hate for others to get caught up in the mix of her scheduling woes. Need to warn people off of this company. I'm sorry Rachel... you kinda earned this one and I did give you a second chance.

When I need to print out return labels for Amazon and are told by them to drop off the package,…read morerather than Whole Foods, I tend to come here. The couple that own it are really sweet and helpful in getting my items received and sent off and their storefront is welcoming and has the essentials of packing items for customers. I like the street front parking or shared parking they have out back.

So here is the thing about shipping: you never know which is a better overnight option, FedEx or…read moreUPS. ASAP has both, and they turned their little screen and showed me the apples to apples comparison of the cost for each. I could even compare the delivery times! The young lady at the register helping me was polite, efficient, and super helpful. Unlike some places where the staff don't want to be there, it's obvious that the owner/manager of this place cares about having engaged and happy staff. UPS won this round, and my delivery ended up arriving 10 hours early! Great business....

It's amazing service, I return an item but get the wrong QR code, they already package and almost…read moreready to send out but NAN try to open the package and help me to fix the problem, really appreciate, highly recommend, thank you Nan

I had an excellent experience at The UPS Store thanks to Ivan. He's currently a trainee, but you…read morewould never know it - he carries himself like someone who's been there for years. He was friendly, professional, knowledgeable, and made the entire process quick and easy. Ivan represents The UPS Store exceptionally well with his positive attitude and outstanding customer service. It's rare to come across someone who leaves such a great impression, especially while still in training. Keep up the great work - and honestly, give him a raise! He's definitely an asset to the team.