I had such a wonderful experience at this DSW with Dianna ! Unfortunately, I had an unexpected…read moreperiod leak, and she discreetly let me know instead of letting me walk around embarrassed. She was so kind and compassionate--she offered me a tampon and even gave me a shirt to tie around my waist until I could get home. Her kindness, professionalism, and empathy turned what could have been a really humiliating experience into one where I felt genuinely cared for. I'm so grateful for the way she handled everything. DSW is lucky to have an employee like her. Thank you so much for your compassion!

All of the staff were helpful and I'm grateful Robbie was there! She could've easily rushed me…read morethrough, but she was very kind and helped me make some decisions. I felt valued as a customer. Side note: I rarely post reviews and I had to login 4 separate times to get this review to go through, but I really wanted to give them a 5 star review because they deserved it.

Cameron had great customer service. Very knowledgeable in his products! Highly recommend shopping…read morehere!

Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

honestly every Lucchese store I've visited has had incredible customer service,,, and the Alamo…read moreQuarry location is no exception. Buddy and Marques were especially amazing. I brought in a vintage two-tone San Antonio ostrich boot that fit perfectly everywhere except my calves. they took the time to stretch them, & now they're the best-fitting boots I own. Buddy even conditioned them & they look fantastic!! they truly went above and beyond. u can tell they genuinely care ab the boots and the ppl wearing them. experiences like this are exactly why I love lucchese so much!!! huge shout out to the team here!!

I purchased my first pair of Lucchese boots in Austin recently and am so happy with these boots, I…read morewanted to visit one of the stores in San Antonio, the birthplace of Lucchese boots. The store was similar to the one in Austin but maybe a bit more of a selection. Right away I found alligator boots that are just amazing looking. The person helping us was extremely helpful and knowledgeable about the boots. Unlike the other store I first visited, here they also had other clothing and in particular, their jeans. The jeans look nice enough to wear with a jacket for a nice event, but they also have casual jeans. I know these boots are a bit expensive, but they are never going to go out of style and they will last a lifetime. They have so many amazing looks with their boots so I know I will be back for another pair.

Service and directions and advice were very helpful. I was looking for house slippers that are no…read morelonger available on line. Fortunately there was a sell at the warehouse, and I found exactly what I needed.

I buy 100$ shoes online and pick up in store and i receive horrible smelling used shoes with food…read morei can't believe it

I've always had excellent service here. They do seem to cycle through employees frequently so…read moredon't expect to get to know someone - I'm sure those days are long gone. However, every time I go in and there's a new sales associate they are friendly and eager to assist in finding your size or something that fits your description - either in the store or in stock somewhere else. They are willing to ship items that aren't in the store at no extra charge. It's a type of style I like and for me is a bright spot in the North Star mall. I've always found their shoes to be comfortable from the very start and don't require any breaking in period. They stand behind their products too - I once bought a pair of shoes on sale, didn't wear them for a year and when I finally pulled them out of the closet to use they had a defect - they still took them back! Also had a sports jacket that after wearing it once I wasn't happy with the fit. I mentioned I was disappointed to a clerk a couple months later and they weren't able to return it for me but they did exchange it with a different size that was still in stock at another location - it was mailed to me at no additional charge. Not a big fan of their socks but if they're on sale I might pick up a few playful designs. Belts are great but never pay full price - it's an item that's pretty much guaranteed to go on sale. If you're looking for a deal be sure to check Rakuten (rakuten.com/r/SAFFOR60?eeid=28187) Click on in-store cash back, be sure to link your card. They usually have 3.5% but sometimes have 7% cash back.

I am writing this review because this review needs attention by Johnston&Murphy Shoes! I…read morefrequented Johnston&Murphy in early August 2020 (~Aug 07) to shop as I normally do. I am a passionate Johnston&Murphy Customer and have always had good experiences with them until recently! The pair of shoes I wanted to buy were not available in the store, Lacantera Shopping Mall, San Antonio, Texas! The associate stated, no problem, we can order them for you and mail them to your home no later than September 18th, 2020. Well, September 18, 2020 has passed and no word from Johnston&Murphy! Finally, I called the 800 number today, September 21, and they stated the following: First they said they had some proof of payment issues, well, that's impossible, because I paid for them on my debit card; secondly, they called me back again, after the first Johnston&Murphy Associate hung up on me; and the second associate stated the shoes will be mailed to name in 3-5 business days; 10 minutes later received another call from same Johnston&Murphy Associated stating the shoes are no longer available so we're gonna to credit your debit card account! And, I stated, WOW, it took from Aug 7th to Sep 20 to come up with this conclusion! How incompetent! The sad thing is no one bothered to contact me, at all, to inform me of the status of the backorder of the shoe purchase! Finally, beware of ordering anything from Johnston&Murphy, especially, if not available in store and they indicate we can mail the shoes to your home. The issue with this, Johnston&Murphy never attempted to contact me to give update on backorder; secondly, they gave me 3 different bogus reasons as to why I hadn't received the backorder! I will no longer be ordering anything from Johnston&Murphy moving forward. If the item is not in the store, don't order it, based on this experience! Johnston&Murphy, you need to step up your "Customer Service Orientation" Process and be true to it!

Good Nordstrom rack, with men's, women's, kids, bags, cosmetics and houseware sections…read more They have a big candle selection at this location. Great service which is standard for a Nordstrom rack and typically not much of a line at check out.

Excellent clearance section. Didn't get much picture I was so busy with shopping. Lots of work out…read moreclothes and free people selection. Dresses with good price point. Love the Birkenstock selections as well including the skin care. This Nordstrom rack. So organized and clean. The staff was busy but helpful.

Best experience ever! Sam is the kindest, most helpful man and so respectful. He picked the most…read morebeautiful options for me, tailoring them to my style and what he noticed I was liking more. Such a great listener, so patient, and the reason I'm going home with a beautiful pair of boots! Thank you Sam, you are a rockstar.

To experience fantastic customer service with a retailer this day and age is extremely rare …read more Alexia is one the best I've seen. She handled my inbound phone call and even met me at the front of store ( she and I never met before ) and had my item with her as promised. Nice job Alexia

i'm and I went to get a couple of hats fixed and shaped and the associate Delia was amazing. She…read morewas very calm and precise but also did it in a very timely manner and both hats came out great I was very happy.

Went to this location to buy a hat for my son who he really wanted. It was 5 pm and they told us…read morethe hat section was closed even though they close the store at 9pm. They didn't have his size at other stores so stuck here. They reluctantly agreed to help him shape the hat, but were not friendly at all in helping him find a shape. Terrible experience.