My relative had to deal with the Foley for 5 days until he was able to get an appointment to see Dr. Yan. He also suffered with the skin blisters with water due to the Foley straps. I called in Dr. Yan's office on the following business day and before I let them know what happened to my relative, the receptionist thought I was trying to ask for the urine test result, and she clearly said the urine test result showed my relative had no infection. Isn't it funny? Can we or the future patients trust their urine test result anymore? Then, I told the receptionist about my relative's Emergency visit during the weekend, and she just scheduled my relative to see Dr. Yan 3 days later. I drove my relative to Dr. Yan's office, and again we waited 1 hour at the lobby and another 20 minutes at the patient's room before we could actually see Dr. Yan. Dr. Yan took us to his office and he sat behind the computer. He didn't even bother to close his office door himself; he just asked us to close the door for him. I asked Dr. Yan what will cause urinary tract infection to my relative; of course, Dr. Yan was defensive and gave us all kinds of possibilities and excuses. We're so tired of Dr. Yan's excuses. We just wanted to get this infection treated and can't wait to escape from Dr. Yan's office. Dr. Yan prescribed some medicine for my relative and sent him to the patient's room again. Dr. Yan didn't even want to check on my relative's condition, and he just instructed his nurse to remove the Foley for my relative. Dr. Yan didn't apologize at all, perhaps in an attempt to avoid legal liability.
During the last 2 visits I went with my relative, I found out the following problems for Dr.Yan's office:
1) Dr. Yan doesn't respect patient's appointment time at all. Dr. Yan's standard late time for each appointment is 1.25 hours to 1.5 hours. For example, if my relative's appointment was at 10am, my relative needed to wait at the lobby for about 1 hour before the nurse came out to get my relative in to the patient's room. After getting into the patient room, the nurse would say just wait, Dr. Yan will come soon, and that's another 15 to 30 minutes wait until you actually see Dr. Yan. About almost 99% of Dr. Yan's patients are Asian, and they are non-English speakers. During the wait time at the lobby, patients will talk with each other and complain how Dr. Yan always late for appointments and his bad bedside manner. Those patients don't have many choices to other urology offices because they don't speak English, or they don't have friend/family to take them to other offices.
2) During all the appointment visits, Dr. Yan didn't spend too much time with the patients. He was focus more on computer and typing in electronic medical records. He doesn't even bother to have eye contact with the patients.
3) The medical reclining chair in the patient's room is old, rusted, and the seating cover is broken.
4) Hygiene Concern in the Patient's room: paper towels were just put on the countertop, not in the paper towel dispenser. Plastic syringes with no packages were just put on the countertop as well. Anyone (nurses, doctor, or different patients) can have access to the patient's room could touch the paper towels and plastic syringes which will cause germs to them. No new gloves inside the patient's room.
5) Big concern on the Dr. Yan's and the nurse's hygiene practice as well. There are no new gloves inside the patient's room. Dr. Yan and the nurse had the gloves on before they entered the patient's room. They both touched the door knobs on both side with the gloves on. Both Dr. Yan and the nurse didn't change a new pair of gloves before they started any procedures. What a bad hygiene practice for a medical office! No wonder, patient got infection after their sloppy work!
6) During the final visit, we witnessed Dr. Yan used Cantonese to yell at his elderly woman patient in the back office. Dr. Yan was yelling at the elderly patient in Cantonese something like "I don't have time to help you. It's wasting my time. Go to ask the front desk." When Dr. Yan saw us entering to his office, he lowered his voice, and the nurse took the elderly patient out of Dr. Yan's office.
We voiced our horrible experience to the primary doctor. We are so glad that we no longer need to deal with Dr. Yan. Stay away from this office! read more