I never had such a good experience with a company in any towing experience, maybe I just got lucky today, for I phoned insurance company and reported road side service for my vehicle, the linked shows 40 mines, but they arrived for less than 20 minutes. The driver; maybe name Fillip ( sorry not sure exactly his name) is so skilled in his job. Everything go smoothly w/out any delays or problems to my repair shop. I have to say people out there rain or shine for helping others on the road are truly our heroes. We as one society can't function without these hard working people. So my sincere appreciation to him and to all towing companies! read more

I'm a property manager. We recently switch service providers to Golden Gate tow and I was very impressed with the overall service. We collaborated on a parking garage clean-out of old cars and they answered all of my questions and resolved all of my concerns during the initial phases (I'd never done this before). They made the process seamless and they were very quick to respond. The most important benefit of using Golden Gate Tow, is they have short trucks, so they were able to navigate our garages without any issues. Highly recommended for our needs! read more

Golden Gate Tow has terrible customer service, and does not work with customers to get the service they've promised. They were over an hour and a half late with no communication, and when I asked why they didn't let me know about the delay, they said it's not whir fault and that I can cancel if I'd like. They were rude, unprofessional, and unhelpful. GO ELSEWHERE. read more

Very poor customer service experience dealing with Nancy. Dispatched a tow and then was very combative. She didn't care what I had to say and hung up on me. Definitely does not value customer service or her employers image. read more

This is also an auto body repair shop and mechanic shop. Roberto and his crew did a fantastic job on replacing my back fender of my Honda Odyssey van. Very detailed and thorough. I am so grateful! read more

I got my first flat tire today by driving over a nail. Ramon (I think) from Golden Gate Towing was sent by my insurance company. I was quoted 60 minutes for their arrival, but he arrived in 20 minutes. He changed out the flat tire with the spare and identified the cause (nail), and I was back on the road in another 20 minutes. read more

Oscar did an excellent job with towing my car, expertly moved it from the hill it was stuck on to a flat surface and loaded it.

Worst customer service in the bay area. Beyond rude. Scheduled a tow for 10am. Have it in writing. Was told they don't on anyone's schedule but there own and hung up in me after yelling. No sense of quality control or value for customer service. Surprised they're staying in business. read more

I had a problem starting my acomulator. I called this company. An employee arrived who did not know where to connect the cable. I called my boss. . Then he said I do not know how to solve this problem. I have a new kia sportage. After that, I had to pay $75 for the call. Disgusting company. The next day, I called another company. Which solved my problem in 5 minutes. Thanks to them. read more

First call 6/5/2023 9:48 am 2nd call at 10:15 pm Last. All 11:09 pm Very unresponsive and not dependable company. How is it possible to have a single tow car for a 7x7 city by the bay? They should be ashamed for the work they say they do. read more

Golden Gate Tow - The car has been waiting to be towed since 9:48 pm - Towing Near Me - San Francisco, California

See all

if i could give 0 i truly would. i understand they are just doing their job but they barely do that. car gets towed and i call them and they said come get it before 5 never mentioned they were going on break. i arrive (20 mins after the initial call) then see ill be waiting an hour. i call again to see if someone can come get the car and they explain they get a lunch break, okay no problem just make that clear when you get the call. then i'm on yelp reading reviews out loud on the phone because i just wanted to see what id be dealing with and all the sudden a worker came to help me and after hearing me read the reviews saying i'm helping you i ended lunch early to help you. no sir if it was true intentions of help you would've started with it. the rest of the time there was attitude and felt like i was being treated rude. when you work in costumer service especially a job like this were you know your going to deal with moody people KNOW HOW TO HAVE PATIENCE!!! not saying i or any person have the right to be rude to them but it's just human nature to get upset about these things so when you get a job in something you know people will be upset know how to deal with it and properly communicate. plan what time you'll take your lunch so when someone calls you can let them know you'll be out for the hour. overall i just didn't like the people that helped me. chui helped me specifically and there was another lady as well didn't get her name though. read more

If I could give zero stars I would. They are a very unorganized, unresponsive, stars, and unreliable company. The dispatcher answering my call each time was rude; the company lacked structure or customer service skills. I say run!! read more

Worth company ever, careless about your car. After damaging car took 0 responsibilities. read more

Golden Gate Tow - Towing Near Me - San Francisco, California

Well this business stole my van from a lot in San Francisco,never reported to the City. Then they towed it to another business of theirs in San Mateo County and I recently found out that this was essentially A "HIT" due to a personal issue. Well i filed the appropriate paperwork to begin the process of transferring ownership! Thanks guys! I noticed the changes made in July! See you in court Dec 9th! read more

The worst towing company I was with my family and we had a baby with us they made us wait more than 20 minutes outside. Would never recommend it to anyone. read more

The dispatcher who answered the phone was clear and professional, and called me back to make sure the tow truck found me. Ramon (the driver) was professional and got me into my locked car quickly. read more

My motorcycle battery died on a Saturday morning and this place was able to get me a jump. It took a while for the mechanic to arrive (90 min) but he was able to maneuver a way to jump my battery around the seat. He didn't have the tools to remove the seat but was helpful and polite. It was very expensive so definitely only use this service in an emergency. read more

Don't call this company. Called for a simple tow because my battery was dead. Really only needed it towed less than a mile. They told me within the hour... no one showed. Called in to check on request and they said "oh yea he's on the way 15 mins (hangs up)" 2 hours later and still no one. Save you time and money and call another company like I should have done in the first place. read more

Used Golden Gate towing to remove cars on our business property that have been parked there for months. Francisco was very professional. Called him and got all the information needed. He posted his signs that night and cars were towed 2 days later with no fee to us. I used him at one of our other locations as well. Wish he did the whole Bay Area so we can utilize him at our other locations but he only goes so many miles from his shop which is understandable and smart. If you need towing in the sf bay location I would highly recommend Francisco and Golden Gate. He even followed up with pictures and email after job was completed. Great service and professionalism at its finest. read more

My car battery was dead so my insurance sent this towing co to me 3 hours later. I couldn't understand the driver, he walked away from me, I asked him , where are you going? He said I wouldn't cooperate. I didn't hear him , geez what a bad experience. read more

I screwed up and double parked but arrived at golden gate tow 20 minutes after they arrived with my car..it was still in the garage and not in storage area and was charged the full amount 400+ and treated like I was a criminal. They towed it lass than 3 miles and upon arriving had to wait over an hour to let them finish lunch or whatever before they would let me get my car. They don't charge tax and the security and face masks don't apply to staff or family coming in and out of the locked door you are forced to stand in front of until it is time to pay then you are welcomed in where it is warm and allowed in the garage where it has PROHIBITED signs everywhere to retake possession of your car that was just in your driveway less than an hour ago before they towed it. read more

Much like other reviewers, I wish I could give negative stars to Golden Gate Tow! Seriously, I would rather get towing assistance from a gang of rabid gophers than have to interact with these guys ever again. My insurance company reached out to them because I needed a tow to the nearest service station. Instead, they sent someone who spent over an hour trying to jumpstart my battery, then just wanted to leave! This seemed seriously shady, so I called their office and was told, word-for-word, "You're wasting my time," and then hung up on. I've worked in customer service, so I know it can be challenging, but this experience was the most shocking example of how NOT to talk to a customer, or to any human being, for that matter. In the end, I had to argue with them to LET me pay them the $150 fee to tow the car, for which they also billed my insurance company. I am being reimbursed by my insurance for the money, but not for my time. This company seems really shady. If you have auto trouble and need a tow, stay far away from Golden Gate Tow and call, literally, anyone else. read more

My car was stolen. When the police found it, it was not drivable. I called my insurance company and they found this tow company. They told me the time estimate was over 2 hours. I settled in for a a long wait. However, it wasn't more than 15 minutes later when Mario drove up to tow my car home. I can't say enough good things about Mario. He was extremely quick and good at his job. However, even more than that, he was exceptionally easy to talk to and calming. His approach was so personable and pleasant that it took most of the sting out of the experience. I found myself feeling calm and enjoying the conversation. He took care of both my car and me. I can't thank him enough. He has the perfect bedside manner to help ease the pain of having to get your car towed. I hope you never have to get your car towed, but if you do, call Golden Gate (and ask for Mario, if you can). read more

How I wish I could give negative stars! Apart from charging $400 for their "service", they throw in a free lecture on common sense. As if their outrageously expensive charges are not high enough, they try to cheat the car owners into paying more than what they should. You call them in the night asking them about your towed car and are shocked to hear it'll cost you $550. You are also suggested to come pick it up right now, for you'll be charged extra if you come tomorrow. You go there in the night only to realize that it could've been just $400 had you picked your car up the next morning ($150 is after hours picked up fee, which is never mentioned to you). I know it's a tough business where customers are unhappy, but how about having some morals? read more

This company engages in the most pernicious form of price gouging there is. They apply a separate set of rates to the consumers who are obligated to pay them. This is different from traditional cases of price gouging (which are often still illegal) because there is no sudden imbalance between supply and demand like there might be in a hurricane for example. My girlfriend's car was towed by Golden Gate Tow because it was improperly parked in my apartment complex. They charged $270 for the tow, $85 (per day) for the storage and $135 because it was Sunday. I recently called them for an identical quote and they responded with $75 for the tow (70% less!) and $35/day (60% less!). read more

This is not a spa, no one wants to come here. But it's not deserving of a two star rating. Yea, I had to call 3 times to get emailed a release form, and yea they may not be the fastest moving business, but otherwise service is friendly and the transaction is pretty straight forward. Given it takes a little while, it would be nice to have a chair or bench outside :) read more

Golden Gate Tow - Entrance. Although you don't actually enter. Will likely need to call to get someone to come. - Towing Near Me - San Francisco, California

Towed my car with no reason . Just because operator was too lazy to check my permit on the windshield . Scam company with unbelievable prices . 550$ one way towing from San Francisco to their San Francisco lot . See you on YouTube soon , you'll be surprised like never before read more

After waiting an hour and a half for another tow company that was sent by nationwide to come rescue us, I called and asked for another tow company to come and help. Daniel from golden gate tow not only came in 20min but he was friendly and awesome. He helped us get our front wheel rental car out of a rough situation and we couldn't be happier with his services. Thank you so much!!! read more

I'm a bit delayed writing this review but Golden gate tow left me stranded in San Francisco for hours. I locked my keys in the car (hit my door shut with my backpack while putting it on) and they told me someone would be with me in 50 minutes. 2 hours later I call for an update as I was trying to be patient. They called and said something came up and told me 2 more hours. They weren't apologetic at all and when I told them that I was quoted 50 minutes, two hours ago I was given attitude .. safe to say I cancelled waiting for them and had my wife bring my spare key when she was off of work as she could get to me quicker than they could. Don't rely on them. read more

After reading a lot of the reviews....it's obvious most people are mad they don't park their car in appropriate places and have to deal with the consequences of it......you think these guys are bad, ask us SF locals about AutoReturn. Lol I've had multiple experiences with these guys and they are great. Francisco who seems to be the operator/dispatcher is always friendly and informative, prices are MORE than fair (after calling around, I've always gotten the best deal). Francisco always sends help in a timely manner, no matter how far. Weather you need a flatbed for a lowered car, a dolly for a damage vehicle, or an experienced driver to maneuver a vehicle out of a tight spot....Golden Gate Tow will save the day!!!! read more

Towing is never a good thing..... but Golden Gate towing had great customer service. Thank you.

Just learned today that my car was towed by GGT last week (June 1st) at the instruction of Impark. I pay Impark for a monthly pass to park in the lot that my car was in, but the hang tag / permit apparently fell off the rear view mirror, so it wasn't visible. I don't drive my car, regularly so today (June 4th) I discovered that it had been towed. I call GGT and they're asking for over $700 for it to be released - absolute fraud. They want more than $270 for the tow, $85 per calendar day that it's been in their possession and $130 for a weekend fee. I had no idea that it had been towed - the proper thing to do would have been for Impark and GGT to contact me upon it being towed and it would've been picked up immediately. Charging over $700 to hold the car for a few days is criminal and I will be taking this issue to small claims court in order to help protect other citizens out there. read more

The driver Porfirio is GREAT! he was reliable, polite, and very helpful! I will be using Golden Gate tow going forward, Keep up the great work! read more

After my truck was stolen and was in a sketchy area Golden Gate Tow helped me get in and get it out quickly and safely. I am so grateful. Thank you! read more

My car had a starter problem and needed towing. I scheduled the service through Statefarm, and they sent Golden Gate Towing for the job. The driver showed up 3.5 hrs after the scheduled service, then refused to help me move the car out of the building garage even though I said I could put it in Neutral, and had already specified on the job request that it would be necessary to do this. I have never had a worse experience with a towing company. read more

Worst customer service ever. My insurance connected me to then to change a flat tire on a freeway. They didn't just canceled the call, but when I called them back they were rude and didn't let me talk. If the work is not worthy for you, you could at least be polite to say it. read more

Horrible horrible experience. I'm fully aware that towing companies must get a lot of upset customers on a daily, nobody wants their car towed- I get it. But the least you can be is a decent human being and show your customers some type of professionalism while charging them of $550. From beginning to end they were extremely unhelpful and I barely even knew who to contact to get my car back (no signs or any information in the parking garage where car got towed). When I called them, they said my fee would be the same no matter if I picked up my car that night or then next day. However looking at the itemized charges on my receipt I saw they charged for an "after hours service fee" of $185. When I got to the tow yard, I had a question about my service light that came on and the employee at the front shut the door on me and eventually threatened to come find where I lived (he knew the city by looking at my driver's license). Thought about calling the police, but that was enough headache for one evening. read more

I also want a negative star here. This is not a legal company coz the towing fee is out of control and when you go and pick up your car, the front door of the company is closed and is protected like a iron town. This gives us a thought that they are trying to prevent those who are not satisfied with their charging and towing. 95 dollars space fee, towing 250, holiday or after hour 150, and another 50 whatever item. Why there is no body to sue them for the overcharging? My friend told me this kind of company has black power behind and they also make deals with Safeway or other stores which have big parking space of 90 mins free parking. Any profit they got will refund back to the store. Black Monday from poor people! read more

It goes without saying that people will post reviews (especially with towing companies) particularly when they are dissatisfied. Now of course I am not fully happy with a high price of $270 for a low clearance tow truck (it sucks because Golden Gate Tow is the only one in the area with that particular tow truck and so they do have the advantage of dictating the price without any competitors), but we must not forget even within the realm of towing there are some decent people there. My insurance (do not get Allstate, you are never in good hands, it's all a lie) failed to get the right towing company that would get the job done and did not cover the low clearance tow truck from Golden Gate Tow. I ended having to pay out of pocket and dreaded that on top of that I would receive shitty service; but thankfully I had Eric. Eric was very skilled and careful with my son-of-a-bitch Prius and got that thing to Toyota for repair in a very timely manner. The company itself is not great, but to be honest Golden Gate Tow is the better one amongst the trash heap of towing companies. Make sure you get good and experienced people like Eric so the price can at least match the service. read more

They charged $420 for towing my car, "storage" fee for less than 2 hrs, "electric car" fee because it supposedly cost more to tow, and "gate" fee for I don't even know. That and when I got there they weren't there and I had to wait 20 minutes in front of their fortress citadel of metal gates and brick walls. but it didn't ruin my day but boy are these guys fooey! read more